The service department is awful. At least the people at the desk are nice and courteous but even they seem to have trouble doing their jobs right. But the worst thing is the people who perform service. They never get anything right. Never. Every time I have gotten a repair here I have had to return for the same repair within a few days. Even something as simple as reattaching a piece of plastic. They are almost impressive in the level of ineptitude the reach so consistently! I've also found that they have at times not done the work requested. Ad the fact their price are much higher than other places that do better work and you'd do better to look elsewhere if at all possible. I've stopped taking my car to them altogether--going to an inconveniently located service shop is less inconvenient than returning to Herb Chambers for the same service three or four times (even then the rarely get it right). read more

After searching many dealers in New England I found that Samuel at Herb Chambers was by far the easiest and most knowledgeable of the sales people we met. Good a good deal too! read more

I had a great experience working with Samuel Hesketh-Tutton to purchase MINI Cooper from Herb Chamber MINI of Boston. He actively helped me throughout the process to explore multiple options that fits my requirements and I finally ended up purchasing the vehicle I was interested in. I would highly recommend Sam from Herb Chamber to anyone who is looking to buy MINI. Thanks! read more

I just leased a Mini Clubman hybrid at Herb Chambers. The staff made my experience flow smoothly and not only answered questions I had, but also made suggestions and facilitated the process of securing both federal and state rebates for me. In particular, Sam Tutton, the sales associate who handled my lease, went far beyond the requirements of his job to research how I could manage to play library books on tape in the car even though this model doesn't include a CD player. And he found an out-of-state car in my preferred British Racing Green and arranged to have it transported to Boston for me. As a result, I am a happy Mini driver again, and would definitely recommend Herb Chambers to others. Susan P. read more

Sam Hutton made buying my 1st Mini a great experience. It was an out of state purchase and Sam made sure it went off with out a hitch.

I own a Mini, which was purchased from Mini of Peabody. When I bought my Mini, I lived in Brighton. Now that I live out west, I still take my Mini to Peabody, although Herb Chambers is an hour closer. I think that says a lot about my opinion of Herb Chambers of Mini. I went to Mini of Boston twice. Once in 2005, and another in 2007. In 2005, the guy who was selling to me was really a nice guy. Very pleasant and he basically said "You can either pick from the stuff that's come in, or you can build your own.". He was great and I thought hard but the crazy gas prices and the electronics compelled me to go to Prius. He even walked me up to Porsche dealer and let me sit in a few as I was also thinking about Porsche. I don't remember his name, but I swore he knew everything about Mini and he was a lot of fun to talk to. Unfortunately, I didn't see him again in our next trip to the dealership because if we did, it would've been a totally different story. Come in 2007, I took my then fiance (soon to be my wife) as she needed a car and this time it was a totally different experience. First of all, I sat and waited 15 minutes while several kids were picking their noses and surfing the web until one of them realized that they were there to actually WORK. I listened to them chat about parties and surfing the web. And that was the beginning of a down hill. This middle aged guy appeared and he seemed rather irritated. (Maybe nobody else is trying to sell a car?) He started with "We don't have any new convertible but we have a used one.". At that point, 2008 minis with turbos came out and convertibles were still super charged so we wanted to try both of them out. I was dead set on manual so off we went. My wife was overwhelmed and scare of driving a new car. So when she tried to drive, she was scared and she stalled. The guy yelled at here and said "You don't know how to drive a manual! You are dangerous!". My wife had tears in her eyes and I asked her to pull over. So I drove the car back and I told the guy off. "Look, she drives a beat up accord 4 door for past 2 years and she hasn't had a single accident. And it's manual and we live 5 minutes away.". So we went up stairs and this sales guy insisted that we buy one of the cars being shipped. I said "No. I want to order a specific one. A sidekick edition.". He said "You are going to have to wait for a very long time and I'm not even sure if that's available.". B.S./Lies. I ordered a sidekick 2 days later. He also kept insisting that we buy automatic. I got fed up telling him repeatedly that I wanted a manual. My wife was upset and convinced that she couldn't drive a manual. (Next day, she was driving her car - with manual transmission- to her work. LOL). We went to Mini of Peabody and we test drove the car. My wife stalled and our sales guy smiled. He said "It's normal for people to stall with a different car. Don't worry, you'll be fine.". So she drove on 93 few miles. Stop and started few times on the side roads and she was fine. We purchased our mini and he threw in a rubber mat for free as well. Since then, we've always gone to a Mini of Peabody. With our manual sidekick convertible. I never got my mini serviced at Herb Chambers so I don't know how good or bad they are. The first sales guy (tall, skinny, blond young guy) was awesome, but the latter experienced was so bad that I never bothered read more

I visited the snazzy 3rd floor Mini showroom this afternoon around 4pm looking for a key fob for my daughter's 2009 Cooper and ,of course, check out the current models. What does it mean when you are not approached or encaged by a single sales person during 15-20 minutes of opening doors and reading price stickers? Same thing occurred on the BMW floor as I looked for the parts dept., where Jason was a big help. Overpowering billboards on the SE Expressway don't mean squat without giving every potential customer the proper time of day. read more

I bought a BMW a few weeks ago from Herb Chambers of Boston. I worked with a girl named Sarah Hunter who was extremely knowledgeable and probably the easiest sales person I have worked with when purchasing a vehicle. She was passionate about the vehicles and answered every question I had with no hassle. She made my buying experience very exciting and stress free. Anybody who is looking for a new BMW or MINI, GO THERE and ask for sarah Hunter! read more

Herb Chambers mini of Boston is absolutely CLASS ACT!!! Liz Flanders, Sarah Hunter, Jeff Tucker, and Sara general manager from New Bedford made my purchase experience flawless! They negotiated the deal with ease and honesty and that is more appreciated than I could express! You have won my future business and I will recommend you to anyone and everyone I know! Just want to say a sincere thank you to the above mentioned for all you did to make me comfortable! Buying a car is one of the most anxiety provoking activities out there and because of your staff above, the experience was rather pleasant. Thank you for your hospitality! read more

I will never buy a MINI again and I will do everything in my power to dissuade my friends, family and strangers to never buy a MINI after the continually difficult experience I have had with my BRAND NEW 2011 Countryman CooperS. I purchased a MINI looking for quality and service and I have had neither! My BRAND NEW car has been riddled with problems! Every issue I have encountered is because of defective parts and incompetent service... so much for German engineering. I have had all kinds of issues with this car: defective fuel pump, excessive noise, faulty Bluetooth, rattling steering wheel, reduced power, sluggishness, check engine light constantly going off, defective rear brake pad sensor that was prematurely requesting pad replacement, does not start in cold weather on multiple occasions, does not start on multiple occasions in regular weather conditions, rattling noises when starting, loud whirling noises when driving, defective water pump and defective friction wheel. What's even more infuriating than going back to the dealer every other week has been the dismissive and condescending attitude I have had to deal with at the Herb Chamber BMW dealer of Boston. It has cost me time, money and mental anguish to deal with all of this and it seems like MINI does not want to take responsibility or stand behind their product at all!!! When inquiring about an extended warranty I spent 1h with a Mini representative at Herb Chambers MINI, who at times ran off and left me waiting in his office alone. In addition the pricing he was offering me was constantly changing. They're trying to employ some kind of psychological warfare. What kind of show are you people running ?!? This incompetent idiot was continually disrespectful, condescending and a waste of my time. I was told that I drive my car too much, excuse me a car is meant for driving! I was discriminated against because I am a female and felt extremely uncomfortable. I try to inquire about a trade-in appraisal and get the run around. Mini does not value my time, does not value my business and scamming me of my money. They do not expect to give you a quality product in return for my hard earned money. They are crooks and scoundrels. read more

We went this evening to test drive a specific pre-owned mini. I emailed yesterday with the car I was interested in from their inventory list. The sales person emailed back the information on that car as well as two others. When we arrived the sales person took us to the used car lot and the car was not in stock. He also had no record of our interest in a specific car. He kept pointing to other cars as it was becoming obvious that either the car never existed or is a lost leader meant to begin the bait and switch process. After asking repeatedly about the car he suddenly recalled it had just been sold "20 minutes ago" So he went from not knowing what car we wanted to recalling it was just sold. All of the cars he showed us ranged from $9,000 to $12,000 more than the original car we wanted. The whole process took 2 plus hours, we did discuss another mini with a price tag $9,000 more because it did have slightly lower mileage however we were notified that Herb Chambers does not negotiate on price, they do however offer their customers the traditional slightly sleazy sales experience with the constant racing back and forth to the sales manager. Overall compared to other mini-dealerships very unimpressive. PS, the "sold" car is still on the website as available. read more

Although my mini cooper s convertible is the best car I've ever driven, I can't say the same regarding the experience having it serviced at Herb Chambers Mini of Boston. With approximately 5,000 miles on a brand new car, I've had to bring it back to be serviced FIVE TIMES for the same problem (trunk randomly unlatching and opening while driving down the road). This time around my car is held hostage at Herb Chambers for 10 days as of today and am being told the part they ordered "MIGHT" be in sometime next week. Herb Chambers has no way of tracking where this part is to gauge when it will arrive. Seriously? Three weeks without my car to fix a problem with the trunk after 4 other attempts at fixing the SAME PROBLEM? I'm less than impressed with Herb Chambers Mini of Boston's Service Department. read more

My brand new mini had numerous engine problems. After my 4th visit in three months I met Scott the service manager. Everything has been working well since then. It does take too long to get a routine service appt - always two to three weeks out. Mr Chambers - you need to fix that. read more

I leased my second Mini from Herb Chambers this week. I have nothing but good things to say about my experience. First of all, no pressure from the three salespeople I worked with. Yes, three. They work together! I ended up with Richard Tran. He is a pleasure to do business with! There was no haggling or BS. I paid less for my 2010 Mini than the 2007 Mini I leased three years ago. The finance team and Ian, the manager honored the advertised 39 month special, 2K down & $199 a month. They took care of the paper work and financing within an hour. Over the last three years I have received excellent treatment from the service department. Iv'e never had a problem getting an appointment. They have a nice waiting room and private business area to sit and work on your laptop. read more

Thieves. recommend unnecessary repairs, and repairs done did not fix problem. explained that sensor needed replacement to pass inspection. $400 later, even after driving the 100 miles to reset, nothing is ready. will never return, they make you wish you never owned a mii cooper. read more

Just bought by X5 here! Great experience, friendly sales staff. Dealt with Sheraz who was very helpful and guided us through the process very well. Would recommend dealing with him. Got a fair price and hopefully the ownership and after sales service experience will be equally good!!! read more

As per usual my Herb Chambers experience was the worst. My Mini got towed there after breaking down because it was the closest dealership to where I broke down -- otherwise I would have gone to Mini Peabody where I got the car and knew I'd be treated as a customer not just another number. First they had to finish all the business they had for the day before even looking at my car, then the next day it was 11:30 and I still hadn't heard back, I called and left a message, 12:30 called again and he says oh ya I just got the part in for your car -- it might have been nice if he called and let me know that they had even diagnosed the issue. He said he'd call and let me know when it was finished. I called again at 4:30 and ya ya it's done just clearing some errors and need to wash it and it's all set -- I said I just wanted to make sure it would be ready for 7 the next morning when they opened. Well good thing I wasn't there right at 7 -- 45 min later after they finally washed it (and didn't even do a good job at that) and I had to ask where it was 3 times...I walked through the service area and said "this place is a %&%#$$ joke" and one of the reps said something about my language -- they should be more concerned with their customer service than a customer's language because obviously they are the ones that prompted my outburst! Let's just they had a chance to redeem themselves after my first experience with Herb Chambers Saab years ago and they once again FAILED. You are not a customer you are a number! and I was even less than a number because it was warranty work so they didn't make a dime off me (thank god). read more

I went in to get the brakes done on my mini over the summer and I'm pretty sure they put water in my windshield washer fluid reservoir. Now that it's winter the lines are freezing up. Unacceptable to 1) put water in there and 2) not tell me! read more

So here I was, stressed as usual, with a dog to walk and get to Doggie Day Care, a class to teach at 8:30 am, and a car to bring in for scheduled service. The valet knew I was stressed because I told him I had to quickly drop the car and get to school; Mark in service expedited the intake, and Michael McAuliffe sped me to work, but not before stopping at a favorite coffee shop and insisting I get my morning coffee. He was great - actually the entire experience was great! read more

Loved working with Luigi at Herb Chambers in Boston. He made the entire car buying process less stressful and really worked with me to get me in the car I wanted and worked with my budget. He was patient and cooperative! Thank you Luigi and Herb Chambers. I love my Mini! read more

Awful! They took my car apart and because they said it was totaled they never put it back together they even left my windows open and as we towed it 2 hours home on a flatbed the car got soaked as it rained for hours. Terrible not to be considerate to truly complete the job. When I called they took no responsibility they totally dismissed my claim. Oh and I called back three times I was hung up on by a receptionist three times! No upper management was available to talk to me. read more

The ordeal with my MINI is finally over and the car was bought back. While I know that getting a defective car was not the fault of the dealership, it doesn't change the overall negative experiences I had with them. I am upgrading to 2 stars because Jamie, the "motoring manager" was really helpful in working with the national office to get me my refund. It was a painful process, but he really helped keep me sane. I still wouldn't recommend the dealership, but it does seem like there is some effort to move in the right direction and correct the mistakes of the past. read more

I bought my Mini from a Herb Chambers local to me. I brought it in for a check-to make sure the previous owner didn't neglect it before the warranty ran out. Liz was my service advisor. She was wonderful. It was she that I spoke to on the phone when I had questions, and assured me she would be in the day that I brought my car. She was there, and she followed it through every step of the way. I needed to replace my water pump-covered under warranty. She pointed me in the direction to kill some time. I'm not familiar with Boston. I love the showroom, looking at all the Mini's for sale. Comfortable waiting room, and a freshly washed car to drive home in. Thank you Herb Chambers, huge thank you to Liz! read more

Mark Ravin is THE MAN. competent, thoughtful, knowledgeable. If something doesn't go the way he thinks it should, he will get his hands dirty and do the work itself. Plus, he actually remembers customer's names! Never had customer service like this anywhere. You rock, Mark Ravin. read more

Mark Ravin fixed my sunroof, which wouldn't open, by phone! I bought my first Mini in 2003, and he has always been the go-to guy for any problems with the Mini. I am on my third. I love the car, and Mark seems to get that. He is the best--THE BEST! Don't lose him, Herb Chambers. He should get a raise. read more

It's been a fantastic summer driving about in my new MINI convertible- top down, loving the feeling of the sunshine on my face. Equally fantastic was my experience purchasing my new car. I dealt with Rich Tran who was just terrific! He was and is knowledgeable, helpful and quick to respond to my multitudes of questions. I special ordered my car and added many special details to make it my own. Rich was "there" every step of the way to be sure the car I wanted was the one I ended up with. He took his time, never seemed rushed and always had the answer, no matter how obscure my question. Even now, after I've had the car a few months, when I email Rich with a quick question, he always answers right away. The entire purchase and post-purchase experience has been great in every way! read more

Went for service today, and was treated very well by Matt Appleton. He took care of my needs, and had my car back in an hour. Great Job Matt! read more

I'm sorry that some of you have had less than good experiences with HC Mini. But I'm here to tell you about my wonderful experience! Today I leased a new S Roadster at an impossible deal. Katie George was able to get me into this absolutely adorable car by using every rebate, incentive, and special program currently available from Mini. By combining everything, she got me the car I wanted at the price I wanted! I expected nothing but got everything! Thank you Katie, Norm, Flora and Mark for a nice car leasing experience! I was truly shocked you pulled it off because I just didn't think it would happen. The only reason I gave 4 stars is that it was still a long process. But that's to be expected anywhere. I can't wait to pick up my Roadster tomorrow! Thank you HC Mini of Boston! This is my second Mini from you. I'm hoping to be getting a new JCW model in 3 years! read more

Without a doubt Luigi is the greatest car salesman of all time! Mini definitely has a different take on the car sales philosophy but I never thought I would have as much fun buying a car as I do going out in the city on a Saturday night! Thanks Luigi! 4 stars because parking is almost impossible...but worth the hassle. read more

Luigi Lembo was first class. Thanks for making that whole car-buying experience go so smoothly and with great service and a smile. We will be back for our next new car! read more

Had great service on my mini s. Everyone was friendly and efficient and especially Fladimir who delivered my car. Thank you for a great experience. read more

I recently bought a Pre-Owned Pre-Certified MINI Cooper and I LOVE it. My salesperson Sara was awesome to deal with. This was, hands down, my best experience buying a car! Sara was informative, extremely helpful, and fun. Our test drive was soooo much fun. She was even able to get a few extra's thrown in! I LOVE my MINI. THANK YOU! read more

Pretty upset with this place. When I bought my car, they convinced me to buy all these extras like 4 year bumper to bumper protection, tire warranty, etc. They spun it in a way of, "OH You won't have to pay for any service for the next 4 years". Except...I'm having to shell out over $600 for two new tires and an alignment. Because "everything" doesn't include ware and tear on the tires, and "everything" doesn't include alignments. Never purchasing another car here. read more

Yesterday I had a car crisis with my beautiful mini. I contacted Katie George (on a Sunday!), the HC mini sales manager who had sold me my car; she got me in to their busy service department in a day! She understood I had to leave town soon and couldn't wait, and she knew how to make it work. Liz, in the service department, helped me out with ease. Car is better and I am still a happy, safe, satisfied mini driver. read more

Liz in the Mini Service team is knowledgable and super friendly. I enjoy taking my Mini here for service.

By far the worst dealership I have ever stepped my foot in, by a long shot. I tried to buy a car there in 2008 only to be offered less than 50% of blue book vaule for my bmw. Ended up going to Rhode Island (90 minutes from my house!), received 100% of blue book for my car and a great sales experience (they have actual new cars to look at, test-drive, and buy). Serviced my car in Rhode Island for the past two years with great satisfaction. Time healed my wound and I decided to have my car serviced at Herb Chambers Mini to save time driving to and from RI. WHAT A MISTAKE!!!! Scott Poirer, the service rep, is nothing but a crook. He was impossible to reach, lied to me both over the phone and in person, and what's worse they screwed up my car so badly that I'm still having trouble with it six months later (most recently their faulty installation of a clamp cut through the break line). His supervisor is a complete a$$ as well, they "hold the line" beautifully. I will never step foot in a Herb Chambers dealership and tell all my friends to go either to RI or Peabody. read more

Interested in a mini (as well as a civic, a civic hybrid, and a prius), I visited Herb Chambers Mini. I'm not sure of the salesman's name, but I think it was Richard Tran (he was Asian). He was fabulous. Really informative and helpful, not at all pushy. He knows (and clearly loves) that car. If I decided with only my heart, I would have gone with the mini, I just love the look of the car and the design features, etc. Alas, my head took my in a different direction -- b/c of the gas mileage, the need for more expensive gas, and the ride (a bit noisy and I was too aware of every bump), I ended up going with a Prius. But I would highly recommend this salesman. (A note about his manager, whose name I can't remember: He wasn't great. A bit slick/stereotypical, once he heard the other cars I was thinking about he spent his time dissing them rather than talking about the positives of his car. It felt like he was putting down the desire to own a hybrid in general, and the car in particular. I don't know if I had continued to be interested in the mini if this would have eventually lowered my rating of this dealership overall.) read more

I'm very a critical person, I admit it.. I never trust anybody in the beginning.. I came to Herb Chambers MINI/BMW 3 years ago with my new pre-owned mini cooper S cause I wanted get the work done at MINI specialized place. There were some miss-communication about the issue i had with my sun roof and at that time i had very frustrating experience. However when I was about to turn around and never come back I met Scott Poirier who was incredibly nice, calm and patient he took time to explain to me why it took them so long to fix the issue, that they had to order parts from overseas etc. He took the situation under his personal control and call me 2 days later to let me know my car was ready! They even washed it for me! I'm very regular there since i like to keep my car in a mint condition and since Scott got promoted and is running the service department I have never seen any unsatisfied clients there including myself. They have highly professional staff there who can diagnose the issue almost right away and I'm confident that when i'm ready to get a new car it will be a BMW from their salon. And I would never go anywhere else for service but Herb Chambers MINI/BMW. read more

I am a first time car buyer and have been interested in buying a Mini for quite some time. I wanted to simply test drive one of the models without any pressure to buy or sales person breathing down my neck. I was lucky enough to be assisted by Kate George, a very knowledgeable and patient sales associate. She got me in the car and on the road within 15 minutes of being in the showroom. Knowing what I was looking for in a car, she took me out on a route that would let me really get a feel for the car and open it up a bit (as much as you can in the city anyway). After the test drive she offered to put together a vehicle inquiry so I could compare and contrast all of the available specs, retrieved the invoice price from the manager, and gave me a quote for my trade in all the while knowing that I was not going to commit today. Kate was very honest and most importantly extremely knowledgeable about the product she was selling. I at no time felt pressured or like I was being swindled in any way. I will most likely be conducting business with this dealership and it is due 100% to the professionalism and comprehensive knowledge exhibited by Kate. I would highly recommend this dealership to anyone I know. read more

we thought this was a great dealership, until we took del of our new mini clubman. there are several outstanding issues and after leaving 5 msg and 3 emails we have yet to receive a return call from our salesperson. i would not have done business with this dealership if i had know this is how they treat customers after the purchase. i feel as though i was mislead by my salesperson. typical car salespeople. read more