Henson's music store has recently proved to be one of the worst experiences I've had as a customer, including online shopping, restaurants, AND concerts. I shopped at this music store for my first saxophone as a junior high student, saxophone supplies, guitar equipment, etc. "on and off" throughout the years--usually when paying more for musical products didn't seem as bad as driving a little extra to other stores.
Henson's has a decent variety of products and services for a small shop; the prices are usually something extra. The location in Oxnard looks neat and comfortable, but most of the employees have that "couldn't care less" attitude, whether you're phoning in with a question or asking about products while you're shopping in person.
My brother recently took in my acoustic guitar for a simple, minor job--regluing the bridge--which involves a bit of sanding, a bit of gluing, and drying. $54! I figured, that's okay, they're a local business. My brother was told that they would call me when the job was done; I called the next day, asking for an approximation. The "guitar tech" wasn't in, so I left my information for a callback the next day. The next day passed and no call. I happened to be in the area the day after the no-call so I popped in. Another employee (looked like the owner and his wife) said the guitar tech would be in on Monday (it was a Friday), so, again, info for a callback. Monday came but no call; Tuesday came and no call, still.
Yes, the gross unprofessionalism is upsetting! My guitar is in the mix, for Bob's sake! What musician doesn't love their instruments like they would their children?! What is more upsetting is that, throughout the years, I was fond of this local shop, despite the prices, and that this kind of attitude and work ethic is condoned by Henson's.
In short, Henson's is a bit overpriced. Because of the poor customer service, I strongly suggest you avoid this store for repairs and if you want to keep your good mood! I wish somebody had warned me about Henson's wrath! read more