My 96 year old mother's eyeglass frames had broken, one of the ear supports had snapped off. I went to the local Pearle Vision store, where they had been purchased, and was told that they could not be repaired and new frames would need to be custom ordered, for over $300.00!
On the way home I decided that I would see if Hendricks and Sidebottom was still in business. When I wore prescription lens, it is the establishment I used, but I had not worn glasses since 2000. It was still there so we stopped in, I had nothing to lose. They offered to repair the frames for $20 while we waited and offered as an alternative new frames for $89, also while we waited. I was so amazed that we purchased the new frames and had the old ones repaired as well. On top of this, I did not have my check book, he said not to worry about and stop back next week with the payment!
I had forgotten how good they were and how great customer service can be.
I will never go anywhere else. read more