This is a really long review but as a patient, all you need to know is that this place is super…read moredisorganized, has no regard for your time, and unnecessarily expensive. If you're in need of a new optometrist, this is NOT the place to go, as it is the WORST place I've been to in my 25 years of wearing glasses. After Dr. Putterman suddenly retired, many of us in Roxborough were left scrambling to find a replacement for our beloved optometrist. I ended up at East Falls Eye Associates, which apparently is the WORST place to land on. After several mishaps, I've given up on this place and moving on, even if it's costing me extra money. First, I made an appointment for both contact and glasses eye exam. I asked if this was possible through my insurance prior to arriving, and the person I spoke on the phone with said yes. When I arrived, I began looking at the glasses (which, by the way, is already difficult in itself in this place because the space is so tight. Every 2 minutes I was asked to move by an employee so they could get around, so I hardly could even try on the glasses. Also, the glasses are SO MUCH MORE EXPENSIVE. I only checked out the cheapest glasses and even with insurance they were coming out to around $175, when in the past I've only had to pay around $50 in other places). Here is where it goes all downhill: Fail #1) The receptionist informed me after I had finally chosen the (expensive) glasses that since I got a contact lens exam I would have to pay $75 lens fitting fee if I got glasses through my insurance instead of contacts. What? I was never informed of this fee when I made the appointment. So I put the glasses back and decided to order contacts. Fail #2) After the first receptionist told me of this news, when I went to check out, a different receptionist STILL tried to charge me $75. I ended up having to find the first receptionist to explain what she explained to me, to which she looked utterly confused, and she just responded, "Ok... I have never heard of that." Fail #3) I ended up ordering glasses online instead, but the glasses was making me dizzy. I called the office to ask if I could get my glasses looked at to see if it was correct, and the receptionist said that since I got my glasses elsewhere that there would be a fee if I wanted them to look at it. So then I asked if could get my eyes re-examined instead, to which the receptionist said yes and confirmed it would be free, and made an appointment. Upon arrival, they asked to see the glasses I had ordered, which I said I didn't bring them because the receptionist said there would be a fee. She informed me that's not true, and that I cannot get my eyes rechecked unless I brought my glasses first! I said I took a half day from work to make this appointment, which ended up being a waste due to the misinformation, as I was literally sent home with no solution except to make another appointment. Fail #4) After testing out the contact lenses, I called on October 29 to place the order for my lens. The person on the phone said the prescription needed to be approved by the optometrist but should go through by the weekend. After 3 weeks of waiting, I called again to check on the status, and the receptionist CONFIRMED that the order was placed but was likely delayed. I called again 2 weeks after that and left a voice message, to which no one responded. Finally on Dec 8, 5 weeks after I made the original order call, I called again to check the order status of my lenses. The receptionist said that normally it takes only 2 weeks for the order to arrive, but that mine hadn't arrived BECAUSE THEY WEREN'T ORDERED YET. I asked why they weren't ordered, and she stated it was because I hadn't made a payment. I said no one in my three times of calling ever instructed me to make a payment, so I presumed I would make a payment when I went to pick up my order, especially since I was even told the order was already placed and that it was just delayed! Everyone here was nice about all their mistakes. But at the end of the day, what's the use in being nice when everything is just so wrong and no remediation is made for the numerous errors? I took my business elsewhere; it cost me additional money to go through the whole process again, but at least it was a success. Save yourself the time and money and I'd recommend to start somewhere else.

I've been going to this office for the last two years for my annual visits. The office staff are…read morevery professional, friendly and helpful. As I sat down and waited for my eyes to dilate, I also witnessed a number of interactions with other clients/patients and they were all so kind and patient. One thing I'd like to commend them for is, they are one of the first offices that will double check your benefits and let you know how much your insurance gives you towards contacts, lenses, glasses/frames per year as a heads up , whether you use it or not. I noticed they did that last year, and this year the receptionist noticed I changed insurances and also notified me of what benefits I should max out. It's the little things like this that I consider above and beyond, and very much appreciated. The optometrist is also very friendly, great bedside manner and easy to talk to, if you have any questions. I'm very comfortable at this office and will continue to be a patient here for the foreseeable future. I wouldn't hesitate to recommend this office to others

I'm a lifelong wearer of glasses, and it's always a pleasure to find frames you actually love...!…read moreAttracted to the window display during their summer sale, and SO glad I stopped in to try on sunglass frames! Inside the store, Tim was super friendly and assured me that the funky frames I wanted actually fit me well. He shared that Eye Candy takes pride in finding unique frames from all over... This means they are not just offering the latest frames from manufacturers; their collection is lovingly curated, irregardless of what's currently available everywhere else, and it shows! Note to budget conscious shoppers: An entire case is devoted to $50 frames, and FSA payments are accepted. My prescription was handled perfectly, and I keep getting compliments on my new sunglasses! I'll be keeping up with their display window and watching for future sales...!

I have been going to eye doctors for over two decades and this is one of the best experiences I've…read moreever had. I have astigmatism and a high prescription and previous optometrists have used the opportunity to gauge me on prices. The $50 co pay was crystal clear and the experience with the eye doctor was seamless. Highly recommend, I'll be coming here moving forward!

Went here the day before leaving for a two-week trip to South Korea because I planned on buying…read moreglasses overseas where prices are a lot better. When I first called, the earliest appointment available that worked with my insurance was in July. I figured I was out of luck, but the staff were incredibly kind and actually called me back when an opening became available so they could squeeze me in before my trip. I was so grateful. The exam itself was very thorough. Unlike some places I've been where parts of the visit are done virtually, I saw an actual doctor who took the time to do a complete eye exam, including dilation and a full evaluation. It felt like real healthcare rather than being rushed through an appointment just to sell glasses. I also really appreciated how clean and professional everything was. They still have a lot of their infection-control practices in place, including hand sanitizing when you enter and cleaning frames after people try them on. As someone who notices those details, I loved seeing that level of care. My only challenge wasn't really their fault. I have a gigantic head so finding frames that both fit comfortably and look good on my face is always an adventure. I didn't have much luck finding the perfect pair this time, but that's a problem I run into pretty much everywhere. Overall, a great experience from start to finish. Friendly staff, thorough care, and a clinic that genuinely felt focused on patients first and eyewear sales second. I'd happily come back.

I've been here 3 times since moving to philly and each time has been great. They don't have EMRs so…read moreit's funny watching them sift through little folders to find your chart, but everyone is exceptionally nice- starting with the very patient and friendly receptionist. Dr. Pervaiz takes her time with you during her exam and puts you at ease. What I really appreciated during my most recent exam was that we thought my prescription changed in one of my eyes so she increased the lens strength while testing my eyes. Then, she went back to double check my old prescription before deciding on increasing it. It's a good thing she cross checked because my old prescription was actually correct. They have a lot of options for glasses and work well with VSP (my vision plan). I would recommend this office to anyone looking for new glasses, contacts or an eye exam!

It took several months for them to call me to let me know my glasses were ready. Plus, my lenses…read morehave a weird glare to them that makes me see light reflected twice. I have tried to get this fixed, but the place has not been open during the hours that they are supposed to be. I went on a Wednesday, and there was a sign that said they would be open at 1:30, and no one showed up to open the store all afternoon. The glasses cost a lot of money for the lenses and frames - you would think they would come back quickly and made correctly so I wouldn't have to try coming back to get them fixed. This business seems shoddy to me - it's deceiving because they are in such a nice location, and the prices they charge are so high.

I was referred to this establishment by a co-worker. My initial encounter was good. My eye exam was…read morethorough and the staff was pleasant. However, I recently had two instances that were not respectable of my time. A new staff member called on a Thursday to tell me my glasses were ready and that they could be picked up that day or the following day Friday between 10am-5pm. To my surprise, the establishment was not open at 10:45am which was after the said time of 10am. I waited a half an hour and had to leave. I was contacted after leaving a voicemail, and as a courtesy, my glasses were forwarded via courier to my place of work. I then decided to schedule an appointment for my daughter, but the website was inconsistent with the actual hours of operation. A call was placed to schedule an appointment for my daughter and reached the new staff member that had previously provided incorrect hours of operation. However, I proceeded to make an appointment for my daughter which was for 4/16/19 at 4. Upon my daughter arriving she was told her appointment was for yesterday 4/15 and that she was a "No Show". Twice there was an issue with the same person's incorrect scheduling. The initial impression was great but fell short.

I called two days ago to inquire about the vision insurance that Modern Eye accepts, as well as the…read morecost and availability of certain frame brands without insurance. Shaq was curt and impatient. She let out a big sigh and said in an annoyed tone that she had customers waiting in the store. Am I not a potential customer? The call was ~ 3 minutes, and she certainly had dissuaded me from going to the store to having to suffer the unpleasantry of dealing with her.

The best service in an optical shop! Fixed my glasses that I broke while traveling. It took less…read morethan 10 minutes. I am so happy!

I had an absolutely wonderful experience yesterday getting an evaluation (second opinion) from the…read moredoctor and her team. Her examination was very comprehensive, found multiple defects that helped to explain my existing issues, and was also just a delight to be around and talk to. I had already been working with another well-respected vision therapist, and yet she did (and found) more than he did during her visit. (Seriously impressive! She's the real deal.) I drove all the way from Jersey to see her and would recommend anyone in a similar situation to not delay or worry and make the drive. Excited to work with this team to help with my lingering symptoms.

I'm only two months into a six-month course and I have already seen marked improvements. My…read moreup-close issues have totally resolved and I'm making great strides on my distance problems. Dr S is a wonder, patient, kind, knowledgeable practitioner (and she has a great sense of humor!) I was flippantly told by opthos that VT was a waste of time, but this has left me with so much confidence in the discipline. While they don't accept insurance, the office manager is very helpful in guiding you how to produce out-of-network claims to your insurance. For Philly people, the Rydal station on the West Trenton Line is located across the street form the shopping center. It's a very easy 45 minute ride. Can't recommend more!

I made an appointment before reading the reviews, so opening Yelp gave me quite the fright, lol. I…read morewas extremely apprehensive on the way to the clinic, but luckily I had a pretty great time! In fact, I normally don't write reviews - ever - but I feel like shedding some transparency on my frictionless experience here! First of all, the lady on the phone was super nice and sweet - she clearly couldn't speak the best English, but she still communicated clearly and answered my clueless questions patiently. This stands in stark contrast to another clinic I called before this one, in which the native English speaker sounded stoned out of her mind and answered all my questions with "Uh... I don't know." (Wtf?! -_-) Anyways - I was happy to see the nice phone lady at the counter when I walked in. She again demonstrated her patience while I settled insurance issues that I hadn't prepared for, haha. The wait time for the appointment was somewhat long, but I'm used to that so it's whatever. The interior was clean and spacious. After meeting the doctor, I can *sort of* see why the past reviews might be so put-off by her? To me, she was great; she fulfilled her job to a T. In fact, I could tell she was actually rather friendly. Just monotone and stone-faced, lol. Then again, I'm used to blunt, straight-forward Asian doctors who forego the customer service voice. In fact, I prefer how streamlined the appointment was - no fluff, no awkward small talk. She'd give long, detailed explanations when I asked questions, so it's nice that she wasn't ALWAYS curt when it mattered. I brought to them a weird sort of dilemma - my insurance was ending soon, so I need contact lens before the end of the month, which meant less than week's turnaround. These would be my first contacts in a long while, which meant an exam and a trial period. Nonetheless, they accomodated me perfectly! The doctor cleared up any anxieties I had about my insurance, explaining logistics to me in a way that had me, someone who usually has no idea what insurance even is, easily understanding. The only thing is that they don't provide a free case for contact lens, which my friend said was weird, but I couldn't care less. This was my first time scheduling and coming to an eye exam on my own, and it was honestly relaxing. If my new insurance allows it, I'd definitely come back!

I have been going to this eye doctor for the last 10+ years, from middle school to now as an adult…read more I have had an amazing experience going here and it has only grown since. The front desk person is extremely attentive to logistics and details, ensuring everything goes smoothly from scheduling the next exam to picking the right pair of glasses. The eye doctor stands out with her patience, approachability, and expertise. She thoughtfully answers all my questions, no matter how many I have, and remembers personal details about my life, adding a uniquely personal touch to each visit. The accuracy of every prescription is spot-on, and she's always ready to make necessary adjustments. Pricing is also a major plus - very reasonable for the quality of service provided, especially for contact exams which are $110 out-of-pocket. Highly recommended for anyone seeking quality eye care!"

Dr. Schwartz is really great! I've been seeing her for about 7 years now. She is a very kind,…read morecompassionate and friendly person. She is incredibly personable, she's always available for me and she's great at what she does. When I first got my contacts in high school, I had a thing about touching my eyes (haha), and she was really patient with me... must have spent over two hours with me. My one and only complaint is that she doesn't take insurance! Its killing me because I really don't want to leave her practice. She's so good and I know I won't find anyone better (I'm a creature of habit- once I find something or someone that fits, I like to stick to it), but its pricey to have to pay it all out of pocket.

Dr. Schwartz provides excellent eye care. Two years ago, when I was having contact lens issues, she…read morehelped me find a different brand that helped keep my eyes hydrated. This year, when it turned out that to get new glasses I needed some data that wasn't on my prescription, Dr. Schwartz went above and beyond calling me back personally with the info. Her office doesn't take insurance, but I don't have any, so that works out. :)