HELP Plumbing, Heating, Cooling and Drains

(1 review)

My bedroom and bathroom had no electric. Called A.D. Electric late one day they were at my house…read morethe next morning. They found the problem, updated that circuits wiring and problem solved. They left cleaned up the work area and the bill was extremely reasonable. They were fast and friendly and solved my problem. After all this was an extreme emergency. My son had to come out of his room to charge his phone and bluetooth speakers and ear buds.

From the owner: I'm a licensed contractor with the city of Cincinnati and always dreamed of owning my own business…read more I just love to see the joy on my clients face when a job is well done.

Quality Comfort Home Services HVAC, Plumbing, Duct Cleaning

(45 reviews)

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Flanigan Contractors

Reliable, friendly, and fair. I have found my HVAC, plumber guy and I'm so happy. Wouldn't call…read moreanyone else. Thanks Rob for doing such a great kob!

Nicest man ever, very helpful in assisting me in figuring out an issue I was having regarding a…read moremixup of information.

Sweet Life Heating & Cooling

(12 reviews)

Due to the storm and tornado, my electricity was out and caused a surge in my air conditioner…read more Malik with Sweet Life heating and cooling promptly came and assessed the problem. He explained things thoroughly. And I now have surge protectors to prevent this from happening again. He even offered to bring me a window ac but it wasn't necessary because he was here early the next morning and had it up and running and let me know about how long it would take. I'm so glad I called them. They gave me a good price and I know I can depend on them to keep my ac unit working efficiently for a long time.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Action Heating & Air

(12 reviews)

Derek and Amy are amazing to work with! They are both patient, knowledgeable and know how to get…read morethe job done.

Ahhh.. the "joys" of home ownership.. welcome to home maintenance :-)…read more June of 2024 Summer arrived at a running start, so I figured I needed to get my a/c checked especially since it had not been done in the two years that I have been in my place. I had called Action Heating and Air for my furnace service and found them to be dependable and professional, so I figured I would give them another try. I booked an appointment a few days out and Rick showed up... on time and ready to tackle the a/c inspection. He did brief me on what he would be doing and then quickly got to work (no rush as it was not hot, well not yet anyway). He did his inspection and cleaning of the unit briefing me along the way as to his findings. Once done, he cleaned up the work area and presented me with a very reasonable bill of service. Rick was extremely professional and friendly at all times during the service visit. I would not hesitate on calling Action Heating and Air again for future services (like in November for the furnace service). Thanks again Rick!

Corcoran & Harnist Heating & Air Conditioning

(16 reviews)

Our furnace went out and I called these guys and Zack was here on time (actually early). Our…read morefurnace is 30 years old and he said that it needed a new ignitor switch that had to be ordered and it would be a couple of days. after calling the company they said they could get it here next day! Zack explained that this might work or it might not and I explained that we will be selling this house in the spring so I really didn't want to invest in a new furnace unless I had to. Next day Jordan arrived with the part and he installed it and with my fingers crossed we turned it on and it worked!!! YEA!! Both of these guys were great to work with and I highly recommend Corcoran & Harnist! They were very professional and knew what they were doing!

They have been taking care of my mother in laws condo for years. She was happy with them. They…read morereally like Liz and feels she is honest, reliable and very knowledgeable at her job. Today was the 2nd time at my home. They do a great job. I completely agree with the way Liz works. I would highly recommend if your looking for heating or air needs. Thanks Liz.

Tom Rechtin Heating & Air Conditioning

3.3

(14 reviews)

Two years ago, this company installed a brand-new AC unit for about $8,000. Just 13 months later,…read morethe unit broke down. When I called, they sent a technician who told me the repair would be covered under warranty and that I wouldn't be charged. However, after the repair, the unit broke down again less than a year later. When I contacted the company this time, they refused to come out unless I first paid an outstanding bill of $1,200--something I was never expecting based on what I had been told previously. When I asked why I was being charged, the representative explained that the warranty only covered the first year, and since the initial breakdown happened after 13 months, I had been billed for that repair. I then questioned how a $1,200 repair could be justified when the unit failed again so quickly afterward. The rep simply said this was "standard" in his experience, and "just the way it is". Overall, this has been extremely frustrating and disappointing. I paid a significant amount for a new system, yet I've already dealt with multiple breakdowns and unexpected charges. Not what I would expect from a professional HVAC company.

We were in the process of planning the replacement of our aging HVAC system. We had connected with…read morea different contractor via the Home & Garden Show. That company inspected our system and confirmed the need to replace it. As we researched further, we discovered that the other guys had very spotty Yelp reviews, so we decided to go with Rechtin instead. Their sales rep Scott was great! He was a former technician so he knew the details of each system very well. He was as honest a guy as you would ever want to meet. Not only did he not try to upsell us on a more expensive unit, he emphasized that the intro level system was very suitable for our house and steered us away from higher priced options because the extra features and efficiency didn't justify the price difference for our needs. As it turned out, our furnace conked out around this time, so Rechtin got a tech out to us quickly to get our old system running until the new one could be installed. The installation took two days, and the team was superbly skilled and courteous. The price of the work was not just fair, but very competitive. These guys took great care of our needs at a good price, and they were responsive when we needed them. What's not to love?

Arlinghaus Plumbing Heating & Air Conditioning

2.2

(75 reviews)

We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

Total rip off. Please don't use them! They hire young people who have no idea what they are doing…read moreor talking about, they are just sales people dressed in uniform. Their price is outrageous and no they still charge you if you don't use them for repair. Basically they bait and switch

Tarvin Plumbing

(50 reviews)

The builder of our townhome in OTR put our furnace and AC on the second floor to get more airflow…read moreto the third floor. We ran into a problem with the AC drain overflowing to our kitchen ceiling in the second floor. We called Tarvin for help as we needed someone soon. Dave came over the next day and we got service at a reasonable price. Dave not only fixed our problem but spent time helping us figure out how to prevent the issue from happening again. He took us step by step through the process and even explained that it's actually pretty normal to have some buildup in the pvc pipes from dripping water lines. This was above and beyond and much appreciated. And we weren't gouged the service. When this happened we were concerned because we have had bad experiences with plumbers in the past. Tarvin is our go to plumber from here on out.

I'm unsure why carbon plumbing has such a high rating. They told me the soonest they could unclog…read moremy toilet was in 5 days. That's not very responsive when it's your main toilet. It seems that the moto of Tarvin Plumbing should be "If you want quick service, go elsewhere."

Paramount Restoration LLC

We were moving from out of state to KY and wanted our carpets to be shampooed before our furniture…read morewas brought in. We got the reference for this business from our realtor along with a couple of other options, but we picked Paramount due their quick response and willingness to work with our remote situation. On the phone they took an estimate of the area and number of rooms to shampoo and provided a $ amount based on that. 1 week before the scheduled date I had to call and ask to do the job sooner since there was a change in our relocation plan. They worked with us and gave us an earlier date. They also agreed to enter the house using a lock box since we wouldn't be there yet. The technician called me about 30 mins before getting to the house to let me know they were on the way. The place looked clean and detailed when we got to the house 2 days later. We will certainly use them again in the future!

Our basement flooded. This company worked with us from mitigation to demo to rebuild. They crew on…read moreeach task was professional, thorough and did excellent work. I would recommend this company.

Premier Painting PP

I contacted three companies for exterior painting. The other two said they'd follow up to schedule…read morean estimate and I never heard from either again. Julio from Premier Painting called me the same day I reached out, followed up by phone on day two, and showed up in person on day three with an estimate. That alone told me everything I needed to know about how he operates. The scope of work was substantial. He pressure washed the entire exterior, sanded and painted, repaired a window with broken trim, and patched concrete under the porch. The before and after photos say the rest. The transformation is genuinely dramatic. A few things stood out beyond the work itself. Julio refused any kind of prepayment and told me I could pay when the job was done. He was on site the day he said he'd be there, and the day after. The final bill matched the estimate exactly. If you're looking for exterior painting or pressure washing and you want someone who actually shows up, responds fast, and does what they say they'll do, call Julio.

Premier Painters did a fantastic job on our house. They paid attention to the details, were clean…read moreand finished the job quickly. They were also very friendly and professional. I will definitely use them again on a future job!

Tim can do that

(1 review)

This is the handyman with heart! Tim is detail oriented and works hard to complete your project,…read morejust as if he were working on his own home! I HIGHLY recommend him. I purchased an older house, so repairs/updates can be challenging (nothing is as if it seems, lol!) He continues to come back and work hard to make our house our home! Call Tim but wait until he's finished with ALL my projects. Just kidding! (or am I?) He fixed the issues with my entry door (gaps in gutters, rotted wood door supports and trim) I was told by Lowe's contractor that a storm door could not be installed. Mmm, hmmm, you guessed it. . . Tim can, and did, that! See pictures!

From the owner: We do pricing the old fashion way! Emergency services, call…read morefor free quote.

JV Plumbing

(1 review)

Jv showed up,and diagnosed the problem in a matter of minutes. His prices for inspection was…read morefair,and he was incredibly insiteful with his knowledge as well as ways to keep my water heater going longer,and even mentioned things like which brands to get if I were to need a replacement in the future. I took his number,and plan to call him if I have any future problems with my plumbing.

From the owner: Hello! I am an experienced plumber, have been working in this field for over 20 years. I am fully…read moreinsured. I am available 7 days a week. Give me a call and we will get you taken care of. No job too small.

Sam The Concrete Man Cincinnati

(2 reviews)

They were very professional and did just what I wanted. I am very happy, hard working men in 90…read moredegree heat. Their bid was very reasonable but not the lowest. Sometimes you have a gut feeling about a company when talking to the sales people.

I changed my review Because my patio is beautiful and after I was unhappy with their cleanup, they…read morecame back were professional, and cleaned it up!

Ron Lipps Electric Services

4.5

(11 reviews)

I've used Lipps Electric across several of my properties in Cincinnati and they've never let me…read moredown. They've handled everything from panel upgrades to intermittent issues and older wiring in houses that have seen better days. Their guys show up prepared, do clean work, communicate clearly, and treat each place like it's their own. What stands out most is how consistently they take care of all my properties. I never have to worry about no-shows, half-finished jobs, or chasing anyone down for answers. Their experience shows in how quickly they diagnose problems and how little drama comes with the fix. Highly recommend!

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

L & S Painting & Repair

I've worked with L&S a few times now. Quality work, very professional, responsive and friendly.read more

L & S Painting and Repair did a stellar job removing wallpaper and painting our first floor guest…read moreroom and closet. Lemar provided a thorough estimate outlining the scope of the work, was great at communicating throughout the project and got started quickly after we executed the contract. They even completed the work sooner than they had originally thought. I would not hesitate to use L & S again, or recommend them to someone needing a professional painter. Their price was fair an in line with what I would expect for the a project of this size.

LMK Plumbing

(7 reviews)

Langdon was able to come earlier than scheduled and he called ahead to confirm our availability. He…read morewas on time professional and completed the work without issue and completed for the quoted amount. Thanks!

Langdon Black and LNK Plumbing are excellent. You will not be disappointed in the quality of their…read morework! He verified that the problem was fixed correctly, and he cleaned up everything before leaving. They honor their commitment and stand behind their work! HIGHLY RECOMMENDED!

Savings Liquid Waste

See more unrecommended reviews

(2 reviews)

I highly recommend this company to clean septic tanks. We had a 1500 gallon and they cleaned it…read morethoroughly efficiently and the filter also. They were on time and very polite. I felt the price was right. Also, they were reasonable.

I have no complaints with this service! They came in and got the job done at a reasonable price!…read more They were honest, they actually answer their phone not a robot service, and they promised same day service! They just come right out and save the day! I would not want their job cleaning up sewage, but Savings Liquid Waste does a good job!

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Ed H.

11 years ago

So I previously had some urgent plumbing done by HELP, as my regular plumber was unavailable. That work was done right and at a decent price. I was then signed up for their plan, which reduced the price of the job, but also provided for free AC and heating system cleaning/tuning (twice per year). Sounds good. So on the coldest day of the year, I get a call asking if they could schedule my free furnace checkup. Since I hadn't had it done this year, I agreed, and scheduled it for the next day. I should have known something was amiss when they had no furnace work to be done on the coldest day of the year, so they could do some free work. They came and checked the system out when my wife was home, and then said the furnace needed to be replaced as it was hazardous and shut it off, and said we could not turn it back on (state or municpal law). Did I mention that it was the coldest day of the year? But, they said that they could replace it the same day (!). I went home to check this out, and they were ready to sell me a new system for $6000 - $9000 depending on furnace model, and included a lot of things that I didn't want (new thermostat, although I had installed a digital programmable one, new inlet ducting, though ours was fine, and new PVC burner air supply/discharge lines, which I didn't need or want). I knew this was very high, but they backed off a bit when I told them that my regular AC/Heating (Rick Ogden Heating & Cooling - EXCELLENT COMPANY!) was on his way, and the $6000 went down to $5300 and maybe even $5000 IF WE BUY TODAY! To their credit, they agreed that I was "being smart" to get more than one estimate. The root cause was a high CO reading in the flue gas, likely due to a cracked heat exchanger (sounds reasonable - the furnace was 22 years old), but they would not tell me what the CO reading was in the actual house, the air that we breath. I have two residential CO monitors (recently replaced) which never went off, and my handheld MSA Altair 4X professional CO monitor indicated 0 ppm throughout the house with the furnace on. When my regular furnace guy showed up, he verified the high CO in the flue gas, and also the zero CO reading in the house. He evaluated the system and gave me a firm total price of $3400 for the same top-of-the-line unit that HELP wanted $9000 for (International Comfort Products - who make all the HEIL, HELP, Tempstar, Comfortmaker, etc units - 96% efficiency unit) with a better warranty (lifetime heat exchanger, etc). He installed this the next day. I don't doubt the diagnosis from HELP - the furnace was older and would probably be dangerous sometime in the near future. But I despise the pressure and scare tactics to make me buy an over-priced unit. Yes, they included some extras (that I didn't want or need and wouldn't remove from their offer), but not nearly enough to make a dent in the price difference. The fact that they came on the coldest day of the year (when they should have been busy on service calls, not giving away checkups), would not turn on the furnace, and did not measure the actual CO in the house to tell us whether or not to evacuate the house was disturbing, Needless to say, I am done with them. read more

Chris T.

14 years ago

We were experiencing wildly fluctuating water pressures throughout the home. Vincent arrived promptly at the scheduled appointment time and began to troubleshoot the issue. He quickly determined that the whole-house pressure reducing valve had failed. He also knew to check the water heater pressure/temperature bypass valve (as this can open when the pressure in the home exceeds the water heaters preset pressure setting). As it turned out--there were signs that the valve had opened. He also suggested adding an expansion tank on the hot water heater since the installing plumber (not Thompson) did not provide one--perhaps to save costs on his bid. He explained that this simple device could save my water heater should the pressure in the system increase like we had seen. I also asked Vincent if there was anything he could do to improve the hot water delivery to our 2nd floor bathrooms. It takes several minutes of running showers/tubs to simply get hot water to these bathrooms. He recommended a recirculating pump/manifold at the most distant run on the hot water line. This entailed installation of a (very high quality) pump on the cold water-side of the water heater, and a small bypass manifold at the second-floor's most-distant sink. Now--we have hot water within seconds, and we have stopped wasting water waiting for the showers and sinks to get to temperature. Thanks (Again) Thompson! I'll be asking for Vincent by name...he takes great pride in his workmanship, and it shows. read more

Jeff S.

17 years ago

I needed to replace my furnace and I called several companies. Only three called me back and actually came to my house. Thompson was the only company that sent someone I felt I could trust. I later found out every Thompson employee is criminally back ground checked and guaranteed drug free. Must be why everyone I dealt with was so professional and clean cut. Thompson Sent George to my home and he went over all of my options. I told him about my problems with hot and cold spots in my home and he assured me the Thompson Ultimate furnace was the way I needed to go. I scheduled the install and I have to say I have never had a more courteous and competent group of service people in my home. They worked diligently and efficiently cleaning up as they went. They helped me even clean up the area behind the old furnace before installing the new unit. I was completely satisfied. This story gets even better... everything George promised me happened my upstairs is more comfortable than ever before.. Also my other rooms are more comfortable than ever. I just received my new gas bill and I was shocked IT was the lowest bill I have ever had during the 12 years I have been in this home. Thanks Thompson for doing everything you promised I could not be more pleased with your company or your service. I would recommend Thompson to anyone... Also they were the only company who actually showed up on time read more

Misha L.

3 years ago

They sell you the illusion of top service, but at the end of the day you simply pay more for the same "Chuck in a Truck" type service. We paid $20k for a new HVAC system, and we did so knowing that we were overpaying, because we wanted to use a top local provider. Average cost of a new unit is $12K. We paid almost twice that. HELP was impressive when they were making the sale, but as soon as we signed for the install, it has been all down hill. Terrible communication, installation team shows up whenever the want and comes and goes without communicating. They will stay in your home until midnight if you don't kick them out.. but nothing gets done. They've been to our home 3 times and we still don't have a working unit. We repeatedly have to call the office to schedule another visit to finish the install because they keep leaving without finishing the job, and they tell us someone will be back, but then nobody ever comes. Or somebody comes and pokes around for 5 minutes and then leaves without saying anything. Also, they sold us a new water heater as part of this exorbitant package.. then forgot they had to install it. We had to call them back to install that separately.. This company puts on the illusion of top service at a top price, but all you really get is the same shoddy service you would get from any local handyman type, but you pay twice as much for the priveledge. read more

Marina C.

5 years ago

I had a clogged pipe that caused a flood on the whole bottom floor of my house. My daughter called around another companies were either too expensive or couldn't help us, we had already been out of water for over 24 hours and just needed help. A friend recommended Help plumbing and said they were very affordable and she had used them numerous times before. They had a special going on for $97 to clean out a main drain. It was late Saturday afternoon when I called so I didn't know what to expect. In the past when I've called companies on a weekend they either wanted to charge a ridiculous amount of money just to come out or they couldn't get me an appointment. The woman who answered the phone felt bad for me and called dispatch and was able to get them to come out the very next morning which was a Sunday and to my surprise no charge for it being a weekend. I was very impressed right off the bat. The technician (Andre Simonson) was very nice as well as professional and informative, he was at my house within the time allotment they told me too. I am happy to say he fixed the clog and I now have water restored. I was very happy and would definitely recommend this company especially if you want a good job done on a budget. read more

Michelle H.

8 years ago

The great thing about HELP is that they are a big operation and can come in a timely manner. That's great when you are having an emergency. Also, their service people are nice. They tell you they have honest pricing, but I have found their honest price is often more than DOUBLE the price of other reputable service companies. I used them to replace my furnace. MY BAD for not price checking, and I feel trapped to use them annually to maintain my furnace. Recently they told me I needed $688 for 2 lbs of coolant for my air conditioner and recommended I replace a part, which is currently working but is old. Naturally, that bill came to half the price of a new system, so why spend $1500 on repairs when I might as well get a new sustem? I called Wyoming Heating and Cooling for a second opinion and they quoted me a price of $138 per pound but said they would check the levels for me first. Sure enough, as they predicted, I didn't need any coolant at all! So, HELP charged me $78 for a service call and recommended $1500 worth of work, Wyoming Heating and Cooling charged me $85 and gave me a clean bill of health for an old but still working find system. I'm NOT A FAN! read more

Erin S.

11 years ago

I posted a review back in June about how awesome HELP was and how they did a lot of extra work for my quote. But this past Sunday they made me feel foolish for ever calling them. Our furnace (that they just serviced when they replaced the AC) went out on Saturday, called them and they came out on Sunday in the early evening. I was at work so my husband was left to deal with the chaos in a 58degree house with our 2year old. They came and immediately quoted us $500 for the pressure ignition switch. With the chill running down our spines we said fine whatever. We set our appointment for it to be replaced the next day. Several hours prior to our appointment we received a call from a close friend who does some HVAC work who offered to come check it out so we weren't wasting our money. He came with only a paper clip in his pocket. A rubber tubing was occluded causing our pressure ignition switch to not work. We gave him $60 for his time and paper clip, canceled HELP and are happily warm with $440 still in our savings account. I would easily give 0 stars if I could. read more

Julie B.

10 years ago

After a power outage, our A/C wasn't cooling quite as well as before. My family was already uncomfortable and frustrated from having no electricity for several hours in the middle of summer, but were pleasantly surprised that the HELP team worked us in the same day we called. Kyle Lumpkin came out and not only got our house cooling again, but did a couple extra things with our A/C we didn't even know were going wrong. Kyle also did a fantastic job explaining things in a way we could understand and dealt with our endless questions with more patience than I could ever muster! :) He finished our appointment by giving us his personal number, should we have any more trouble. We will, without hesitation, call HELP in the future and hope to only have Kyle service our heating and cooling needs. My husband and I both really appreciated his knowledge and honesty about our system's immediate needs and what could be postponed. Kudos to this company and all they stand for! read more

Rebecca O.

2 years ago

I ordered a new central air unit to be installed yesterday. Talk about great service- HELP had an opening today for an install. Darren R and Phil C. arrived at the scheduled time. They introduced themselves, looked over what needed to be done. They got right to work and did a fantastic job. Cleaned up afterwards. I think the area is cleaner now than before..lol. Darren and Phil were both very pleasant and knowledgeable about the work they were doing.I f I had a question they answered and made sure I understood. After the install of the new thermostat Darren showed me how it worked explaining in a way I could understand. He also wanted to make sure I knew how to work it and he had me change the settings on it. I so appreciated that. I would not hesitate to call them again for anything I needed. I would give ten stars if I could. Thank you Darren and Phil it was a pleasure having you in my home! Thank you HELP for employing such great employees! read more

Craig B.

11 years ago

I had a double whammy this past week. My furnace wouldn't kick on and then a plumbing issue. I've never called 333-help before but when I was thinking of who to call, their jingle popped into my head. I called and spoke to a wonderful woman named Ahija who went above and beyond to help me. She was such a sweet lady and was able to get both a tech to come out that day (a Sunday) and also had me scheduled for another tech to fix the plumbing issue on MOnday. The gentlemen all arrived exactly when they said that they would and were very friendly and knowledgeable. I;m not mechanically inclined at all and even so I don't feel I was being taken advantage of. All 4 people I worked with were top notch and I know that for me going forward - they will be the only ones I call to take care of heating/cooling and plumbing issues. I can't say it enough; they were outstanding. It's nice to have great customer service again. Craig read more

Celeste S.

14 years ago

Jeff Blanchet and the rest of the crew are awesome. When I read bad reviews I think I must be a very lucky person because they have never been anything but helpful...going the extra time and service for us. This time we had them out to fix an outdoor leak and did end up finding a gas leak from the water heater...since it was very old and no new parts were available we went ahead and installed an on demand water heater, something we were contemplating, and so much plumbing that the house seems new. We certainly knew the foibles of the house and were glad to get competent, reasonably priced, and courteous service...all wrapped in the Thompson logo. They are still our go to for plumbing, heating, air conditioning. This journey with them started with a whole house inspection and we have been clicking things off our list...I hope I don't see them until we do some major bath remodeling...no offense guys. read more

Andrea S.

11 years ago

Our AC was on the fritz again, as it seemed to be every year about this time. We had been using another local company because it was in the neighborhood for years. Since it seemed to be the same issue, we decided to give Help! a try, and we are so glad we did. We put in a service request on the website and were contacted by Erin the next morning. She was great at finding a time for a technician to come to the house that was convenient for us. Andy was our technician and I cannot express my level of satisfaction with his professionalism and expertise. He diagnosed the problem right away, and instead of just doing the quick fix like the last guy, he took the time to figure out the root cause. He even went so far as to show me a problem area with our furnace that will need to be addressed before it gets cold. We are Help! converts and will be customers for life thanks to Andy. read more

The T.

2 years ago

Help is a much-needed welcomed refreshing company! You pay exactly what they quote, and if there's any change, they will inform you well in advance, allowing you to confirm or deny any work before it is done. My tech was Tim Wu, and he was very clear and informative about the scope of work to be done. He made sure that I understood exactly what was to be done, and what to expect. Which left no surprises! NICE... Help's prices are very affordable too, and fair! And you pay nothing until the work is complete, which is the way that experts reccomend that you hire a contractor. Any contractor that needs your money upfront, isnt likely going to be reliable, trustworthy or dependable, which I found out the hard way 1 year ago with a roofing company. I will definitely use Help as my choice going forward, or until they let me down! I reccomend this company to everyone Clemy Lee read more

Angela g.

15 years ago

I had Thompson install a new water heater and furnace today and I'm so happy with their service! I had Rick out for the water heater and Dave out for the furnace and they both took their time and explained everything to me! I'm a single mother of 3 and to be quite honest I know little about a furnace or a water heater but they made sure that I was an expert before they left! I also received a couple of quotes from other companies before making the decision to go with Thompson and Thompson was the MOST polite and professional BY FAR!! You don't really expect for a heating and cooling company to give you red carper service but no lie they actually laid down red carpets when they walked in and in my basement so that they didn't make a mess...can we OUTSTANDING! Thank you Thompson I will tell everyone I know about my experience! read more

Mary H.

6 years ago

Our water heater started leaking early in the morning and the drain in the basement floor was not taking the water! What a mess! I called Help and they had someone to our house that morning!! The person they sent Alex, has to be one of the nicest most polite Help employees we've had come to our house to work on plumbing, heating or air conditioning! He was able to unclog the drain, diagnosed what was wrong with our ten year old water heater and had us with a new water heater and a water softener unit that day. It was something we had been thinking about but not sure we wanted to go that route just yet. The thing we liked about Alex is he was not pushy saying you have to do this, he offered suggestions but let us make the decisions. Help has a great employee with Alex! He will be going places with that company!! read more

Megan F.

11 years ago

Scheduled my appointment via messaging feature on their website, which I found extremely convenient. Was given a 2hr window for technician to show-up, and the technician showed up 30 mins into that time frame after calling 30mins ahead of time. Chad, our technician, was courteous, knowledgable, and honest, explaining the delicacy of our galvanized metal pipes. He wore shoe covers to help protect our newly refinished floors and draped drop-cloth all around the bathroom in which he was working- no mess! The price quoted at time of making my appointment was honored with no question and there was no up-selling pressure. Chad was not only extremely capable in his work by successfully unclogging our stubborn drain, he was also a pleasure to work with. Will absolutely recommend HELP in future! Can't thank Chad enough read more

Kimberly H.

10 years ago

Nick P. and Bart did a wonderful job. The time quoted for arrival was between 8 and 8:30 am. Nick arrived nice and early around 8:01am. I had a crack in my furnace and it needed immediate attention and Nick put another furnace in. He walked me through the process and explained everything to me. He showed me how to work my new thermostat and showed me the operation of the new furnace. He worked very efficiently and left no mess. Furthermore, Nick was very polite. Also, Jerry was very helpful in getting me set up to get my furnace installed immediately. He too was very informative and kind. Tyler, initially pinpointed my problem as the first technician I came in contact with. I had a very good experience with HELP Plumbing, Heating & Air Conditioning and will continue to be a club member. Kim H. read more

Terry Z.

14 years ago

Thompson called to confirm the appointment the day prior. Josh B. the technician called as promised to let me know he was on the way. Josh B. was punctual, polite and very thorough. He didn't rush through the system check-up and did a gr eat job explaining things to me along the way. He provided great insight and was very thorough. I cannot speak highly enough about the company, technician and overall satisfaction of my first experience with Thompson. The icing on the cake was how supportive they have been of our military veterans, and I learned even more about what this company has done not only for our fellow veterans, but for a fallen soldier from the tri-state. I would highly recommend Thompson to anyone looking for a professional response to their heating, a/c and plumbing needs. Thanks again! read more

Billy J.

9 years ago

Once again another fine job by my favorite HELP technician BRIAN WATTERS this young man knows his job he is very professional, honest, and good at what he does when it comes to your heating and air conditioning unit. He's not pushy he takes his time and explains everything he does in detail as of now he's my favorite technician this man knows his job and does it very well . I know I need another furnace but can't afford it at this time but when I can he will be the person I will have to replace my old one because this man is great at his job and I'm NOT blowing smoke up nobody's ass if you don't believe me just try this man ONE time and you will see what I'm talking about. When he is done with his job he cleaned my furnace like it was his own so once again thank you Brian for a job well done. read more

Stephanie P.

10 years ago

We LOVE HELP! Unfortunately we've needed their services a handful of times as we have a pretty sensitive HVAC system. This week our AC went out when it was 95+ degrees outside. HELP was at our house within 2-3 hours. Our system required additional diagnostic tests and a replacement part. Bobby P. had to come back the next morning and was at our door at 7:30AM (before we were even awake) ready to get back to work. Bobby worked ALL DAY trying to determine the issue and was extremely polite, professional and explained his process through the whole day. In the end, after 16 hours of labor, our system was fixed and we have beautiful sweet cold air again! Bobby P. was AMAZING and we are grateful for HELP's assistance! Hopefully, we won't need them again, but it's good to know they're there! read more

HELP Plumbing, Heating, Cooling and Drains - plumbing - Updated August 2026

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Updating my review. Matt came in a couple years ago and installed a full new HVAC system in my…read morehouse. This year I noticed that it wasn't as cold as it should be. I called him in and he admitted it was likely a mistake they had made installing and it created a small leak. He recharged the system so we had AC while he could schedule us for the repair. Weeks went by. I talked to him and he said he'd call me that evening when he got home to schedule. That never happened. He is now blocking my calls. While he was a good price an very pleasant to work with he has now proven that he does not back his work. WARNING to all. In my mind the highest value is how well the company backs their work and products. Very disappointed.

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