The tech came and read the instructions for my honeywell WiFi thermostat, tried installing a number of ways, called Honeywell tech support then said he cannot install because the wiring is not compatible. Wondering if he could've figured that out before trying to install by looking at the manual and would've saved everyone a lot of time. That said, if you don't have a basic install, my suggestion is to hire an electrician. That's what I ended up doing and it was done in 7 minutes. read more

A very friendly technician installed our Ring Pro doorbell and it works great! He showed us how to use it and was very knowledgeable about the installation and setup processes. read more

HelloTech came within 2 hours of me calling. The tech was easy to reach, pleasant, knowledgable, and persevered through some gnarly problems, and was able to talk us through how to avoid IT challenges in the future. Absolutely great. read more

Since I didn't actually get service, I can't rate "the service" low. But, computer repair service that "doesn't do hardware" seems like a problem to me. My chat correspondent, Khesa, told me HelloTech doesn't service "hardware". (I have a USB driver problem I cannot fix.) Their website states "computer repair and tech support." I was definitely underwhelmed. read more

The worst experience I have ever had with any type of Home Improvement/Repair/Service I scheduled an appointment online to have my 60" television mounted to the wall. I then received a phone call from the "Geek" (Nicholas) informing me when he would be arriving. When he arrived, he laid out his tools and equipment on my brand new furniture which I thought was rude. He didn't even ask if he could or not. Then, when I told him where I would like the TV to be placed, he told me that he thought it would be better at a different height. He said that that was the only place it would work. I told him to show me where exactly but he just kept saying that it would be fine. Very rude. Then, he started to make multiple dark pencil marks on the wall. When I got closer to see what he was doing, he just said "don't worry, it's just pencil!". He then drilled 2 holes into my wall and looked puzzled. He told me that it seemed as though my wall did not have any studs behind it. I laughed because I had never heard such a stupid statement before. I told him that he was wrong and that I knew 100% that there were studs, but he kept saying no. I asked what my other options were and he said "nothing. i can't mount the tv so you won't be charged". I literally could not believe it. No studs? No other options? Nothing else he could do? Really? What kind of company is this? The second he assumed there was no studs, he just packed up his tools and left. I told him fine and to just leave. He left and I noticed that the pencil marks he had made were dark and had stained my wall. I had to pay someone to come and touch up the mess he made. He caused so much damage that even the finish of the wall doesn't match anymore and I'll need to hire someone else to match the drywall. And to top it all off, I called and emailed Geekatoo to complain and it's taken them a FULL WEEK to get back to me. VERY VERY VERY VERY unprofessional service. Watch out if you decide to use them. read more

Our office purchased a new printer and we needed assistance with set up and connection. I searched yelp for companies that provide in office tech support and came across HelloTech. After reading reviews, I called them, explained what we needed and they scheduled someone for the job. The call was quick, the person on the phone took all my information in detail: the entire process was seamless. The asked me when I would like to schedule, I provided a few options and within 1 hour someone was assigned. Two days before the visit, the tech contacted me and asked if we could reschedule. I appreciated his honesty in explaining that logistically he might be challenged in arriving on-time. We found a mutually convenient time, he arrived even 10 minutes early and completed the job in less than 30 minutes. I am also a user of GeekSquad but for this simple job, HelloTech was cheaper and got the job done. Would not hesitate to contact this company in the future. read more

Kaz was just awesome! What a great deal this is. I highly recommend this especially if you get Kaz.

Prompt. Knowledgeable. Reasonably priced. My technician Jim quickly solved some complex issues with my laptop that was impacting storage and performance which was a huge relief. I highly recommend. read more

Jason did an impeccable job from start-to-finish with my TV installation and wall mount. His expertise and skills were top-notch and he was patient with me as I made sure everything was working properly. I will definitely use HelloTech again! Thank you. read more

I bought a flat screen TV on Craig's list and decided I wanted a wall mount after a while of the TV setting precariously on a pedestal. I called around to try to get someone to do it for me since we were balancing 100 pounds on my wall! Some places never returned my call in Pleasanton area, and others were surly and quoted me $150-$250 an hour for two technicians. Others were willing to do it but quoted me the same going rate but I would have to buy a wall mount from them for $450. We were talking more than the cost of the TV to mount it on a wall! I had never heard of Geekatoo but my girlfriend found it for me and the ratings were great. I called and was immediately connected to someone with a fixed rate of $159 for a wall mount. I got the best wall mount I could get from Costco for $179 and I was in business! Friendly, economical, the technician Phil brought all of his equipment with him, knew what he was doing. He gave good advice on where to locate the wall mount for the TV. Very knowledgeable about the industry and why other businesses were overcharging. Was able to come out on a weekend at a time convenient for me. Why don't more people know about your business?? Recommended! read more

Kaz was awesome. He was prompt, courteous, friendly and knowledgeable. I would highly recommend him for any computer needs.

Used the service to wall mount a TV. Extremely easy, friendly team with quick work. Will use again.

they came broke my tv so he made me sign f mounting it .he turned my tv off I have v of it

"Serving the entire U.S." Actually, no they don't. I had an AV Receiver problem so I called HelloTech instead of the Geek Squad. Promises, promises, promises. Made an "appointment" which they didn't keep and told me "we're looking for a rep in your area". Well, keep looking sweetheart because there aren't any because they don't service my area. While I sat, twiddling my thumbs, waiting for the call that will never come I went down and spoke to one of several Geek Squad Techs at Best Buy. Problem solved and didn't cost me a cent. Should be interesting to see how long it will take the knuckleheads from HelloTech to get back to me. Should change their name to "GoodbyeTech". Update: Someone from HelloTech finally called me today (3 days after my service request) and asked me if I wanted to cancel my REQUEST for an appointment after reading my review on Yelp. Seriously? I don't hear from you guys and it's a negative review on Yelp that motivated you to call me, not the fact that I needed help with an electronics issue? Rep asks me "I understand you want to cancel your appointment?" What appointment? It's been said that the best form of advertisement is word-of-mouth. Or worst, I suppose. read more

The tech was very friendly. Excellent communication from him the two days before the appointment and on the day of the appointment. Fixed the problem quickly and made good recommendations on how to fully utilize our new AV receiver. read more

He was very friendly and knowledgeable, extremely helpful and offered advice that was related to my issues. I would ask for Alan again.

I was initially nervous but after doing a little research I decided to let the pros do their job. The service was fast, efficient and done by a personable guy who I could understand. The best part was that it was done remotely and I was able to stay in my jammies!! Thanks Alan...Geekatoo read more

Excellent service. My computer crashed on a Friday afternoon. I contacted Geekatoo on Friday night and they had a service person, Elmer Tan, at my house by Sunday. He showed up prepared and ready to fix my problem. He was able to transfer all of my files from the crashed computer onto my new computer and provided very helpful technical advice. The service was affordable and worth every penny. I will definitely recommend this service to my friends. Thanks! read more

The installer was polite and friendly. He answered all of my questions and did a great job on my home theater installation. I had a problem the next day with the audio on Netflix and he came back to my house to resolve the issue. I would give Geekatoo Tech Support a perfect 10 !!! read more

Jeff, the tech was easy to reach, knowledgeable and efficient. Jeff had the necessary tools and dismounted my old TV, installed brackets on the new TV and mounted it on the wall with ease. He was pleasant and was neat with his work area. He finished the job on time and did it well. read more

I had a set up issue and William Piney was the tech that came to the house. He was excellent in every way. I suggest if you live in the Bay Area, ask for William he gets it done. read more

What a pleasure it is to have Geekatoo Tech Support come to my house. My guy was Richard and he is so very knowledgeable. He was so patient and really knows his stuff. I now feel more comfortable in this electronic world as I know that help is only a phone call away. I want to thank Geekatoo for having someone like Richard as one of their techs. He really knows his stuff and didn't make me feel inept even though I am. Thank you Richard... You saved me. Sharon read more

I was in complete despair...having a terrible week and both internet and TV down...what's a girl to do? I called Hello Tech and Forest W. came to the rescue. He got everything fixed even though in the rain he had to run to Radio Shack, which is going out of business, to get a splitter (paid for out of own pocket). Thanks to Forest I have my chi back! read more

Called to have them install a television and they won't service my area, even though their advertisements say they service the entire U.S. Its absurd to make claims they can't back up, typical! read more

Sam, the technician was polite, neat and always asked permission before doing anything. He would verify several times that i was ok with position of television before moving on with next step. Even added outlet place that i was missing as a courtesy. Would use again. read more

Poor customer service. Set-up an appointment to mount my new TV. Rep confirmed availability the very next day and provided me with a confirmation number. Received a text two hours before the tech was to arrive to mount my TV, confirming my appointment for a different date. Red flag number one. I called HelloTech immediately and the rep told me they still had me confirmed, but had to call the tech about the text confirming a different date. HelloTech could not confirm my appointment on the day we scheduled, because they could not reach the tech. HelloTech provided me with the tech's name and number - told me to call the tech to sort this all out. Isn't this what HelloTech should be doing? Red flag number two. I cancelled my appointment immediately and have taken my business elsewhere. Not professional at all. read more

Our very friendly technician took his time and finally figured out our very complicated problem. Now my printer is reconnected and my computer is cleaned up and is running fast again. read more

Maybe its just me, I went to HelloTech based on reviews. But I would not recommend them to anyone. 1st, they moved my appointment by sending an e mail to a broken computer after they had every phone number I have. Then they guy who showed up, while extremely nice, did not fix the problem. His suggestion was to buy new. ( not Bill Gates here but that was something I could have guessed) 2nd, he moved files to another computer that now will not open, I called him back(thank god for caller ID) and he suggested call someone else to try to get help. And I paid $100 for this. read more

Geoff was terrific. Heaney by when he promised, cleaned up after he finished and completed the project beautifully. Highly recommended

We were having problems with our printer connecting to our laptop. Previously working with Geek Squad, I hesitated to contact them again as it was challenging to get a timely appointment and the pricing was high. I searched for other options on Google and stumbled upon HelloTech. WHAT A GREAT FIND!! From the start, the booking agent was courteous, professional and effectively communicated HelloTech's services. After his explanation of pricing and service, he was able to expeditiously schedule our appointment. I called on a Friday night at 1030pm and was able to schedule an appointment for Sunday afternoon. We received an email reminder of our appointment on Saturday and within 1/2 an hour of out technician's arrival, we received a courtesy email letting us know that he would be arriving at the scheduled time. He was on time! Our technician's name was Sam who immediately got to work on the problem and completed the task efficiently and effectively with very little guidance. Sam quietly worked without intruding on our family time. However, when I would ask questions, Sam attentively listened and patiently worked with me on answering my questions and resolving the problem. Without reservation, I will call on HelloTech again for any future technical support and will definitely specifically ask for Sam. Overall we are extremely satisfied with our experience with HelloTech and its team members. read more

shau g. went above ad beyond. he was super friendly and knowledgeable. he helped us as much as he possibly can. my family and i super highly recommend him, read more

When your under-desk computer stops doing what you need done, you really need something better than dragging it out from under the console table, unplugging everything and dragging it down to a repair facility, then hoping it works when you get it home and put it back together again.. Instead, having someone quick, smart, knowledgeable, and courteous come to the house, pinpoint the problem and resolve what the two points of failure were was just what we needed. I do wish Hello Tech did hardware upgrades, as well as software... read more

This is the second time I've used Geekatoo to help with home technology. They were on time, priced and paid in advance, efficient and both technicians were friendly. I would highly recommend Geekatoo. read more

Andrew is very friendly and setting up the Ring Pro just in a few minutes.

John was friendly, knowledgeable and easy to talk with regarding my problems. He was able to resolve my problems in a timely manner. He also took the time to explain the features of my printer. I would definitely used them again. read more

Wanted to integrate Apple TV into a home theater system, and in general make sure the whole system was optimally configured. Richard was quite nice, explained everything thoroughly, supplied any cables needed (additional charge, of course), and got me all set up. Am now thoroughly enjoying my improved and upgraded home theater! read more

Nicholas was very helpful, knowledgeable, and friendly. He arrived early and took all the time needed to resolve the problem. I could not be happier with the service received. read more