STAY AWAY!!! We have filed a compliant with the Better Business Bureau, the Consumer Protection Agency, and are now without any heating or air conditioning while we wait for a contract to fix, at our expense, the damage Hellotech did to our furnace and air conditioning. Not only did they break our system, but charged us for services they never did, are refusing to communicate with us, and now we are looking at hundreds of dollars in repair costs, and counting. Our doorbell and thermostat were working but we wanted to upgrade them to Nest products. We purchased Nest doorbell and thermostat and looked for an installer. Hellotech says they specialize in Nest products and are an authorized installer. We requested installation from them of the Nest thermostat and doorbell we had purchased. We were told they needed credit card information to confirm appointment, but we would not be charged until installation was complete and that we would be contacted by text with our appointment time and technician name. We received a message that our technician was Danny and he would come at 3 on Sunday, October 7, and a request to send a picture of the working areas. We sent pictures and Danny confirmed appointment by text for Sunday, October 7 to replace doorbell and thermostat. Danny arrived and took old doorbell off and then told us doorbell could not be installed without purchase of a transformer, which he did not have, and put doorbell back on. He then moved to thermostat and took off old thermostat and partially installed new thermostat. He then stopped and told us that we had a blown furnace fuse and thermostat could not be installed without a new fuse, which he did not have. He said we had an old system with old wiring and the fuse was not needed for the old thermostat but is needed for the new one. He left with the old thermostat removed, the new one partially installed, the entire system now non functioning, and promised to return the next day with the needed transformer for the doorbell and a fuse for the furnace, the parts needed to finish job. He also recommended we purchase a Nest door lock, which he said he would install the next day at a reduced cost and told us what to buy. We bought door lock that night as advised. Technician never returned or called and we called Hellotech. Hellotech representative told us that a different technician would come. New technician called to ask us what was needed to be done and told us he could not fix it. We called Hellotech and were then advised that Danny wrote in notes that we needed to hire, at our cost, an HVAC company to fix our furnace and he, Danny, could not install thermostat until that happened. We explained that the furnace and air conditioning worked well before Danny came and that if they could not install the new thermostat we wanted them to put the old one back and reminded them that we were now left without ANY heating or air or even the central fan and this was an urgent need. Hellotech said they would call a third technician to reinstall old thermostat. Third technician, Michael Wood, showed up on Tuesday, October 9. We told him what had happened so far and what Danny did in installing the thermostat. He asked if Danny had shut off power to the thermostat before removing it to install the new one. We said he did not and was actually testing throughout with his electrical meter and power was on throughout. Michael Wood then told us that Danny should have turned off power and that every technician turns off power before uninstalling the old thermostat and installing the new one, and if they do not they blow fuses and transformers. Michael Wood also said that if the company finds out what Danny did Danny will most likely lose his job, so it would be not be in Danny's best interest to admit he did not turn off power. Michael Wood said he would write a report and file it with the company so we could hire someone to fix our now broken system, likely needing a fuse a transformer and possibly more, and we should be reimbursed for our costs. Instead, company charged card for all installation services, including the door lock, installed nothing, broke furnace and refuses to do anything further. We tried contacting support based on Michael's recommendation. Support said they would look in to the matter, but instead of doing anything they have now ceased communication, are no longer responding to us. read more

I'm sure their service greatly depends on the technician they send so take my review as just one experience/potential signs of issues to come. I like everyone looked into what security system to get for my house (doorbell and camera). I ultimately settled on Nest products. I purchased directly through Nest and on their site reached out to 2 professional installation companies endorsed by Nest. HelloTech had the highest reviews and cost lower between the 2, perhaps the first sign of trouble (trouble sign 1 - the old saying you get what you pay for). But they had more reviews and even though it was less expensive it wasn't cheap. It was within the range of what I think is reasonable for the work needed. Signs of trouble number 2...they could not find a technician in my area. After getting an email and text regarding my appointment....on the actual day of, i got text saying my appointment is being cancelled because they could not find a tech to service my area. Clearly they outsource or use contractors...these are not fulltime hired staff, at lease that was my impression. It's kinda like the Uber model for technical services. So, still wanting my Nest doorbell and cameras installed, I called Nest to ask what happened. They suggested we put in the request again. Customer Service, the folks on the phone, are great...always great and helpful. So we did that, submit a new request. Much to my suprise, the second time around I got a confirmed appointment...but unfortunately, things went downhill from there. The technician showed up as scheduled. He drove up in his personal car (trouble sign number 3). I was expecting a company car with a ladder. This is why i stated earlier I didn't believe these were HelloTech staffed resources. The gentlemen was really nice, a retired IT hardware guy. I showed him what i wanted installed (Nest doorbell and 4 Nest Cameras) and my thoughts about the location of the install. I of course asked his "expert" opinion as well. In any event, he started installing the doorbell. I had to register it so I started that process while he prepped. Here's the funny thing, Nest does a great job walking you through the steps of the install when you go to register the product. It was in this process, i realized the HelloTech, was inexperienced. Trouble sign number 4...he didn't have the right tools and suggested things outside the Nest instructions. Long story short, I had to pull out all my tools and tell him what Nest recommended in their instructions. He wanted to use gorilla glue to glue Nest base to the outside of the chime box. He didn't know to connect all the wires, he didn't know what the angle offset was for, the list goes on. And top of all this I had to pull my dremel tool to cut he doorbell notch so the wires would fix behind the doorbell. My wife laughed at me because she kept telling my to install it myself and I insisted on hiring a "professional"...and ultimately ended up doing the work myself...arrrrgh. And last of all, (trouble sign number 5). After the doorbell was done, he looked at me and I'm sorry but I don't think I can installed the cameras cause I don't have the tools (no drill, no ladder, nada...he brought a screwdriver and small pliers). He looked like a deer in headlights, clearly overwhelmed. So, I thanked him for his honesty. Happy at least the doorbell was done and we parted ways. I hope this helps others out there looking to install Nest Products. As I said I'm sure HelloTech has good installers in other areas. I strongly recommend reading about what's involved installing your system and then talking to the technician assigned to ensure they are capable before committing. PS. the other company Nest recommended which was a little more money. They came and did a phenomenal job, superfast. It goes to show you, if you get the right resource with the right tools, it's easy. Hope this helps. read more

I decided to try the service because I thought the price was very reasonable and I had so many other things to complete on my one day off prior to Christmas. So I made the appointment to have my ring doorbell installed and secured it with my credit card. The tech was on time and very friendly, but not equipped or knowledgable for this job. The installation is not always as easy as the video makes it out to be... (unscrew the old, screw in the new doorbell and your done!) These are the issues that I had: 1. She did not have the proper equipment: no drill (just in case one is needed) and it was needed in this case. Therefore, she needed to borrow my drill. Unfortunately, 2 of my drill bits were broken in the process. What makes this such an issue, was that the tech did not notify me of the damage. Rather, I found a piece of the broken drill bit on the ground. Only then did she inform me that she had broken the drill bit. So, if I had not noticed or found the broken bit, I very much doubt that I would have been made aware of the damage. 2. No leveling device was used on the ring doorbell, so it was installed at a slight angle (not straight/perpendicular). 3. The doorbell is not secured to the wall by the bottom screw. Meaning, the bottom screw can easily be pulled out of the wall due to the hole being too large, which will allow the Ring doorbell to be stolen without much effort. (That will be a $230 loss!!!) 4. The only screw that secures the face plate to the doorbell (provides security for accessing the reset button) was NOT installed and lost during the installation. I had to improvise by using a different screw to secure the face plate and it does not fit properly. 5. The doorbell does not fit flat/flush against the wall (there is a gap between the wall and the ring doorbell). The tech stated that I would need to hire a carpenter to fix that issue. That is the whole reason for hiring your service.... to have it professionally installed! 6. The only tool that she did bring (that I saw) was a hammer. I was really concerned and surprised when she actually used the hammer during this installation. This install requires a drill with the correct bit, screwdrivers and a carpenter's knife to trim any conduit (wires). A clear sign that something was wrong came when my A/V tech (working on my 3rd floor) came downstairs because he heard the pounding on the wall from the hammer and wanted to know what was going on! That tells me that the wrong tool is being used for the job. 7. The overall look does not fit the definition of professional at all. I hired your company to install my ring doorbell properly and professionally, without damage to my personal property. That was not the case in my situation. I would have been much better off doing the job myself. read more

I recently had the pleasure of hiring John to mount my new 85-inch TV and soundbar, and I must say that his service exceeded all my expectations. From start to finish, John's professionalism, expertise, and attention to detail were truly commendable. First and foremost, John was incredibly punctual, arriving at my home exactly at the agreed-upon time. He came prepared with all the necessary tools and equipment, demonstrating his commitment to providing a hassle-free experience. His friendly demeanor immediately put me at ease, and he took the time to understand my specific requirements and preferences. John's technical knowledge was impressive. He meticulously analyzed the layout of the room, considering factors such as viewing angles, wall structure, and cable management. With his expertise, he made informed recommendations on the optimal height and positioning for the TV and soundbar, ensuring an immersive viewing experience. The mounting process itself was executed flawlessly. John's precision and attention to detail were evident in every step. He skillfully handled the delicate task of securing the TV and soundbar, making sure they were securely mounted on the wall. He also expertly concealed all the wires and cables, leaving my entertainment area looking clean and organized. Throughout the installation, John maintained a tidy workspace, cleaning up any debris or packaging materials as he worked. He paid great attention to protecting my walls and floors, using protective coverings to prevent any damage during the installation process. What truly sets John apart is his commitment to customer satisfaction. He patiently answered all my questions, providing clear explanations and useful tips on operating and maintaining the equipment. He even took the time to optimize the TV's settings, ensuring the best possible picture and sound quality. read more

David Horlick At HelloTech Is AMAZING! I have had many computer problems over the years, for I run a large, international nonprofit. But this time was the second time my Outlook crashed, consistently stating "not responding," and freezing my computer. The first time I took my computer to Geek Squad. Three times I had to take it back. But today David Horlick, sent from HelloTech, came to my home office. He was absolutely the best! Not sure you can compliment HelloTech about all that David knew how to do, but I guess you could because they had the smarts to hire him. David was excellent! He is super smart, personable, thoughtful, patient, does not cut corners, and spent six hours with no food or break (although I made him finally eat something) working to make sure this problem was resolved. Plus, he made some great suggestions on how to better organize all of our computers together. If I were HelloTech, I'd pay him a LOT to keep him happy. Keep one thing in mind: When you hire HelloTech, they tell you they will fix your problem onsite for $129.99, and that is true. However, if you only pay that $129.99, your tech gets a small portion of that. Imagine my tech, David, working for six hours on a Sunday for that small portion of $129.99 he would have received. So I paid him an additional amount of money; however, I know there are people who don't do that, meaning your tech is making nothing. PLEASE, if you have a great tech, give him something additional. read more

Jon provided exceptional service during my recent HelloTech appointment. He successfully replaced the batteries in both my Dell Latitude and Dell Inspiron notebook computers with complete professionalism and expertise. Jon demonstrates extensive knowledge of laptop hardware and Dell systems in particular. He explained each step of the process clearly and answered all of my questions thoroughly. His friendly and approachable demeanor immediately put me at ease, and he maintained a positive, respectful attitude throughout the entire visit. He performed the work with remarkable meticulousness. Jon handled every component carefully, ensured proper alignment and secure connections, and double-checked functionality after each battery installation. Both laptops now power on reliably and hold a charge significantly better than before. The performance improvement is noticeable and greatly appreciated. In addition to his technical skill, Jon arrived on time, came fully prepared with the correct tools and replacement parts, and left my workspace cleaner than he found it. His attention to detail and commitment to quality workmanship stand out as truly impressive. I wholeheartedly recommend Jon to anyone seeking reliable, high-quality in-home technology support. He is an outstanding representative of HelloTech, and I would gladly request his services again in the future. Thank you, Jon, for the excellent work! read more

Most people now a days will not take the time to write something positive when they have had an exceptional service, they will only take the time to write when they havent or to file a complaint. I ordered a tv for my father for fathers day and paid to have it installed by your company bc I do not live close to do it myself. My father is recently recovering from cancer surgery and isnt able to lift anymore . It was important to me to have a reliable person come to his home and install it properly. I want to take the time to acknowledge the tech Muraad that was assigned to install my fathers tv. Muraad kept me informed of the appointment and his arrival time bc I couldnt be there in person. He arrived at the time he stated and got to work right away. Muraad was friendly and knowledgeable . He took the time to answer any questions my father had and even went above and beyond to help him download the tv app on his phone. He made sure the Fire stick and sound bar were working correctly before he left. When he completed the install he even sent me a photo to show me how great it looked on the wall. Im more than satisfied with the exceptional service we received from Muraad and from your company. I will definitely recommend your company for tech services to anyone who needs it!! Bc of this experience and people like Muraad you will have a repeat customer. read more

I booked a TV remounting services specifically informing the HelloTech representative that it was for a previously mounted TV by them and needs to be taken off from one wall in the living room to another wall in the same room. He booked a service for me and informed me that he would schedule a technician to arrive on Friday late afternoon. I received a correspondence from HelloTech scheduling Saturday noon appointment instead. On the day of appointment, after being asked to move all my living room furniture including baby playpen by Mark (technician), he said that he would need to add additional service charge for dismounting the TV. He was reluctant to work and asked me to contact the support. There was a total failure of communication between the technician's company and HelloTech. I spent nearly one hour because of the incompetency on HelloTech's part to resolve the conflict between Technician and them. Finally, ended up canceling the order and my HelloTech membership. HelloTech and Mark not only wasted my time but also caused a lot of inconvenience to us. I would not recommend HelloTech since they dispatch the services through other vendors and do not maintain clear communication putting the customers in a spot if the technicians are misinformed. read more

I recently had the pleasure of working with HelpTech, and I must say, their service exceeded my expectations in every way. When I reached out for installer support, HelpTech responded promptly, and they assigned Malquan to assist us. Malquan's professionalism and support were absolutely outstanding. As a Deaf couple who primarily communicate using sign language, we often encounter challenges when seeking technical assistance. However, Malquan handled the situation with grace and ease. He was not frazzled by our communication preferences, and he made us feel completely comfortable throughout the process. Our issue involved a defective app, and Malquan went above and beyond to help us. He took the initiative to contact Yale Customer Service on our behalf to ensure that we received a replacement. His dedication and commitment to resolving our problem were truly commendable. HelpTech is undoubtedly a top-notch vendor, and I have no hesitation in recommending their services. Malquan's exceptional professionalism and support made a significant difference for us, and we will definitely turn to HelpTech again for any future needs. Thank you, HelpTech, for going the extra mile and providing outstanding service! read more