Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

I took my phone him him to fix because I dropped i. After he put the new screen saver on which he…read morehad relaced several times to get it He recommended a new phoe. I've texted and called him many times for a new phone he said he could get asap it's been over three months and not a call saying how are you what can I help you with. Not even a fu at least I'd like to know if he is going the help me.

DO NOT GO HERE. HORRIBLE BUSINESS WITH DISHONEST OWNER…read more I broke my phone screen in the middle of my work week, and asked my boyfriend to bring it in for me due to my work schedule. He provided my name and the information needed for me to be able to pick it up at drop off, as well as paid for the part, shipping, and labor, $360. The owner (DJ) said it would take a week at most. - it took 3 weeks for me to get my phone back, a LOT of hassle, and I provided my own part. He was called 3 times over the course of 3 weeks, all less than 5 minute phone calls, and very cordial. When I and my boyfriend went back to inquire about a refund and getting it back after not getting fixed for over 2 weeks, the owner (DJ) refused, stating that it was not his fault that the company he ordered from experienced quality control issues and he was unable to obtain the part or fix my phone in a timely manner or the promised time frame. When I stated that I would like to have my phone back so I could take it elsewhere, he would not give it back to me, and accused me of "harassing him", when I stated that he had been called a grand total of THREE times over the course of 2 weeks, all very politely, he backpedaled. He then told me that if I could find the part to replace the screen, he would refund me what he had charged me for the screen, which was a total of $260 between the part and the shipping, Otherwise I would have to wait until he could procure a screen. I sourced MY OWN phone screen, only to not be refunded, costing me $360 for someone to put a new screen that I provided myself, onto my phone, a task that takes approximately 1 hour. DO NOT GET SCAMMED AND DO NOT GO HERE!!

When I opened my account, the T-Mobile representative explicitly stated that:…read more 1. T-Mobile would pay off the remaining balances on our existing devices with our previous provider. 2. We would receive new phones free of charge under the promotion we were offered. 3. Our monthly bill with T-Mobile would be lower than what we were paying with our previous carrier. After switching, I discovered that none of these promises were accurate: * T-Mobile has not paid off the balances on our old devices, and the conditions they now cite were never disclosed at the time of sale. * The "free phone" offer was misrepresented, and additional charges were applied that were not explained beforehand. * My monthly bill with T-Mobile is higher, not lower, than with my previous provider, despite the clear verbal assurance that it would be reduced. These actions constitute false and misleading representations made at the point of sale, causing financial harm and inducing me into a contract under incorrect information.

Great service by Jason in addingbout of state daughter to acct here and getting new phone.read more

Old lady, techno dumbo, remembers downtown Huppins... went in today for ear piece for my phone's…read moreradio. Dealt with a very sweet and patient associate named Kyle. One associate walked away HALFWAY through a question I had. Really? Kyle got me on my way and he is a 5 Star young man and employee. The store is beautiful , but very high-end customer centric. Miss the good old store. Mr. Huppin, patriarch and founder of our Jewish community would be...well. I am a firm believer in shopping and keeping my money local, but that has changed with this business. Huppin's, you are not all that and you sure aren't the only game in town. Wise up.

Huppins is a true local find when looking for a true home theatre experience, great ear phones, a…read moreTV stand, great camera equipment... or even a kitchen aid. And not do they only stock it all, their staff has a great knowledge of the product they carry. I've been in on questions about my camera, and they knew right off the bat. If your looking for a tv, but not sure what features you need? They will not only inform you of the options, but help you pick the best fit for you. For the latest in technology, they always have the newest and the greatest.

Simply outstanding service and support! Their dedication to ensuring that your device is fully…read morefunctioning before you leave and their commitment to excellence puts them head and shoulders above other companies. Highly recommend them to anyone who needs electronic repair, phone repair or tv repair. You will not be disappointed going here!

Brought in iPad with charging problems and broke screen. They were able to fix it right away…read more From the moment I contacted them, they were professional, knowledgeable and helpful. I will definitely use the again.