Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

I would like to give a 5 star rating. I had a persistent leak under the sink. I called on a…read moreholiday & they responded in one hour. They completely rebuilt the piping under the sink and gave me additional helpful information, as I am new to the area. Sherry S Rathdrum

Quick response to my call for service- same day repair. It started with replacing an outdoor faucet…read morebut they discovered a major leak under the house and were able to fix/replace it at the same time. Referred to another company for clean up and arranged for us to get same day service from them. Highly recommend this business!

I have had the opportunity to use Plumb Zebra twice…read more The first time, we had yet to move into our new house back in January. We had them come in and install a new toilet. Since we were out of state, they took photos of the completed job and were respectful of our property. The second time was today. We had a strange situation going on with our sprinkler system and how it connected to our back faucet. Joe and Eamon (sp?) came and took out the strangeness, gave us a new faucet and integrated it into the sprinkler system. They worked well together and both were very personable and knowledgeable. Everything was tested and works great. Thanks guys.

Was able to get a same day appointment. Kind, honest, professional & punctual. Would recommend.read more

Hands down the worst plumber I've ever had in my lifetime. It took 30 days to get a hot water…read moreheater. Never recommend

Poor communication and customer service. I paid for a water heater replacement quote and diagnosis,…read moreyet the company refused to provide a written report or even an invoice. I was told the water tank needs to be replaced and that additional modifications are required--information I had already provided when I first called. When I asked for details, the receptionist was rude and said they only give "general terms" and that it's not their job to explain what specifically needs to be replaced. Very disappointing experience.

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

So these guys were able to come out the next day and fix the leak i had. What a relief. Prompt…read morecourteous service. Professional. The inside of their work truck was extremely clean and tidy. Just what I like to see. Highly recommend them. I don't know if they are higher or lower than most cause I didn't have a chance to get other quotes. But I'm just glad it's fixed. I want to be slightly nit picky. After the job was finished and they had gone back to their work truck I went to inspect the pipe. They had left the old parts laying on the ground instead of disposing of them. It would have been nice if they would have wrapped the loose heat tape around the pipes instead of letting it lay there as in the picture and they disconnected my water hose but just left it like that instead of reconnecting it like some might expect them to do. If I do a job I leave it just as I found it after I'm finished. Those are small things but make a difference to ME

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.

Tim at The Big Red Wrench is an excellent Plumber! My husband and I had a very complicated,…read morechallenging and difficult plumbing situation that he was able to figure out, handle and take care of with ease. We have a very tiny crawlspace that he had to get into with very limited space to do the re-pipe underneath our house. He took before and after videos so he could show us what it was like before the work that he did and what it was like after. He did additional work inside the house as well. All of it was done excellently and everything is working great and on top of it, it was all done at a reasonable and fair price. You can tell that Tim has a heart for people and that he wants to help people and do a good job. I highly recommend that you call him!!! You won't be disappointed!!!

Fixed my plumbing problem quickly and pretty reasonably for a plumbing contractor. Reliable and…read moreefficient. Small, independent contractor. Highly recommend.

The shut off valve for our water pipes was so corroded it wouldn't work. I called this company,…read morethey were so nice on the phone. Because it was not an emergency a date was set for the repair, But if had been an emergency they would have come right out. They showed up on time and didn't blink when told the valve was in the crawl pace; more like an unfinished basement; and finished the work in 15 minutes. They also checked the water heater down there and gave us a thumbs even though it was installed in 1993. The price for the repair was more than fair. When we finally need to replace the water heater, our call will be to this company. Nice, polite, funny, felt like family.

Super! Same-day response to broken water line in crawlspace handled smoothly and economically. A…read moreday later (during clean-up by contractor) another small leak was discovered that would have been invisible to the plumber on the first visit. Another call was made and I had a return by the same great plumber to fix it. Wonderful service delivered promptly! Great team, helpful office staff.....all-around superior job!