I recently visited Hello Sugar and had a really nice experience overall. The salon was clean, modern, and welcoming, and the staff made me feel comfortable right away. Check-in was quick and easy, which I really appreciated. My technician was friendly, professional, and worked efficiently while still making sure I was at ease throughout the appointment. The service itself was much smoother and less intimidating than I expected. There were just a couple of small spots that were missed, but nothing major. Everything else about the experience--from the atmosphere to the customer service--really stood out in a positive way. Overall, I'd definitely come back and would recommend Hello Sugar to anyone looking for a clean, friendly, and professional waxing experience read more

I was drawn in by their $20 Brazilian sugaring wax deal so I scheduled an appt. When I got in, my esthetician started doing the regular hot wax on me and I was confused. I told her I scheduled for a sugaring session and she was like "oh okay I can do sugaring on you". However I thought that was an already given on my appointment... other than that she was nice but the sugaring kinda hurt compared to other sugar waxing services I did. I felt like my hair kept getting pulled as she was applying the sugar, maybe cuz the wax was too cold? There was also no after care, like they didn't apply anything to help soothe the area like other waxing places I've been to does. Other than that, the place was clean and looked new. What bothered me is that it's really hard to reach them. I made an appt thinking it was the green valley location which is what it said on my text however it was actually the sunset one? Just make sure you know where you're going to bc I went to the wrong place since their text messages weren't clear. Not sure if I'd be returning since there r better private estheticians I've been to that provide better communication read more

Several things went wrong: I was charged the wrong price - almost triple what I was supposed to pay. The experience was uncomfortable. The results were disappointing. I still had quite a few hairs remaining, after a Brazilian service. Oh, and did I say I was overcharged? Yes, three times what I should have paid. I will say the tech was friendly, the service was timely, although it felt a bit rushed, and the place seemed clean. I've read a lot of the great reviews this place has. So I expected a better experience, but was sadly disappointed. read more

Unfortunately just not a good experience from the get go. I saw a special for $19 and I thought wow that's such a good deal! So I book it and I admit I was running a couple minutes late. It's an automated machine which was annoying already to deal with but it said there was a 10 minute grace period. I ended up only being 5 minutes late but the receptionist never texted me the code to enter so I was stuck waiting outside the building and there was a homeless person nearby and I was stuck talking to their automated ai receptionist. Finally someone lets me in as they are leaving then I arrive to the space I needed to be at 6:50 (my appointment was 6:40) im sure her name was Janet because that was who my appointment was with was already packed up and moving her stuff. She apologized a few times but just frustrating and unprofessional read more

Always a great experience with Janet !!!! Been coming almost a yr now and I feel worth it!!

I've been here a few times with a few different techs but I mainly see Kassidy. She's always so professional and friendly. She's quick (thank goodness lol) and she's very knowledgeable. I never feel like she tries to sell or push anything. She genuinely offers and recommends services and products that will greatly improve my waxing experience. I bought a Fur oil from her per her recommendation and it really keeps the waxed/sugared area soft and moisturized to avoid ingrowns and irritation. I'm so glad she suggested it! I will always come here and even though I'll be happy with any tech, I will always try to see Kass! read more

Estheticians are well educated and timely! The customer service is automated which is frustrating but okay once you visit and understand the door read more

DO NOT I REPEAT DO NOT GET JANET!! I went to get my brows, lip,and forehead done because last time the girl I got did great. (I don't remember her name but she was so nice and helpful) This time I got someone else and she literally f** me up. She was so rough and seemed like she was just rushing. My eyebrows are like pencil thin now (I have never gotten my eyebrows this thin in my LIFE) and when she waxed my forehead she literally like ripped a layer of skin off and it hurts to the touch even though it has already been about 3-4hrs since done, and there was wax in my hair. When we finished she handed me the mirror and I wanted to cry, not only from the pain but the thinness of my eyebrows. She asked if I wanted anything to be fixed and I said no it was fine because I didn't want to deal with more pain. I kinda have a problem with face to face confrontation so I just wanted to leave. I had a free wax so at least I didn't spend money on it. When she was checking me out she asked if I wanted to leave a tip and I felt awkward if I didn't tip so I gave her $5 and left. I left so quick and started to bawl in my car because I feel like I look so horrible now. I'll go back because I have two free waxes but I'm NEVER going to have Janet do my wax ever again. read more

Hello Sugar | Henderson - Brazilian Wax & Sugar Salon - Wax in hair and layer of skin was ripped off - Waxing Near Me - Henderson, Nevada

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I wish I see the comments earlier. Do not go to Janet. After today having a session with Janet, on way home I felt my upper lip skin on left side was burning which is very unusual as I'm a regular client there with Kass. Got home looked in the mirror and found my skin was tore up. Very disappointed and sad now I'm hoping it won't leave a scar for me. Definitely won't go back and I will cancel my membership. read more

I did love this place, but I started going to a different salon. The only reason is that you have to be buzzed into the building, and sometimes I'd be on time for an appointment but have to wait 5-10 minutes for someone to buzz me in. I just wasn't comfortable with that because there are homeless people that loiter in that shopping complex and I kept getting asked for money by them, or just made to feel uncomfortable. The wax techs themselves were all great. read more

Rey is amazing!!! I was so nervous when I arrived because it had been a long time since I got waxed but she was so kind and easy to talk to. The sugar wax is much better than hard wax. I signed up for membership too and will only see Rey. I found this location from an Ig ad about the $20 Brazilian wax read more

First off, couldn't find it! Had no idea it was in the Salon Boutique, so I ran a couple mins late. Seantasia was great tho. Very accommodating and knowledgeable. She's quick and good at her craft! Good conversation, pleasant experience. The place is clean, good music, well lit. I have a regular spot I go to at home but when I'm here and my date hits, I'll definitely be in! read more

I missed my appointment but Anjelique was so accommodating and was able to fit me in for my service. The service was quick and easy, and she was equally professional and engaging. I'll definitely be returning to see her in the future! read more

Kass is great and so nice!! She does my eyebrows and lip. I never have to wait either.

Terrible customer service. Tried to verify multiple times appointment location. Emails stated different address and gave specific instructions for the wrong location. No response until after appointment time had passed and offered zero compensation. read more

I do not like that you have to text to communicate, sometimes they do not reply or multiple numbers text you. I try to speak to a receptionist and it took a while . Also you're outside waiting until someone opens the door which is however long, they didn't offer if I wanted to come inside to sit and wait . I waited 10+ min standing looking lost. Go somewhere else trust me read more

I had a wax here on May 9,2023. The first wax was free and I was satisfied but today they charged me $52 after a canceled appointment. I found out that the rep signed me up for a membership which she didn't explain. She told me that I would pay $7 that day and then pay for the next wax at the time of service. She then proceeded to charge my card $17 but I let it go. I contacted them for a refund today and Justine all but refused to refund my money stating the $52 is good for my next wax. I don't plan on getting another wax through them. I signed the paperwork without reading it and that is my fault but I trusted what your associate told me. If you do decide to give them a chance make sure to read whatever they are giving you as they apparently like to bait and switch trusting that you won't read the fine print. read more

Love this place! Kass is awesome! She cleans me right up, no pain and great conversation as well!

Super sweet estheticians. We did have a little problem with scheduling but it was figured out quickly. Will definitely be returning

Celina is wonderful ! I highly recommend her. She made me feel very comfortable and was able to answer any questions beforehand. I thought it would be painful but it was the exact opposite. The office space itself was very welcoming. I should have started doing this ages ago ! read more

I usually strip wax and wanted to try sugar wax so I checked this business out! Firstly, Seantasia was super friendly and welcoming when I walked in! Very amicable and we just talked like girlfriends the entire time! I had questions about sugaring and she was super helpful and informative. She was great! I loved that sugaring is completely natural and in my opinion it was actually much LESS painful than strip waxing. When she got going I had to look down to see that hair was gone because I didn't believe hair had actually been pulled out! Sugaring is supposed to last a couple weeks longer than strip waxing so I'm interested in seeing those results! She used a toner and something else on me that I can't remember that was natural and left me feeling mint fresh! My overall experience was a definitely 10/10 and I am now switching to sugaring! read more

Amazing service!! I had my first Brazilian Area Sugar with Seantacia about a month ago and I'm returning this week!! She made my first time go so well, she was super respectful and verbally walked me through everything she planned to do, was about to do, and while she was doing it. On top of all that, she helped me get my mind off of things by talking about ourselves. I loved my results, right after and up until now. My hair growth is lower than ever, as well as the thickness, practically no ingrown hairs as well. I was honestly never the type to care about having some hair down there but sugaring definitely is a new thing I'll be treating myself to once a month now. I purchased a membership while I was still there last time because I loved the service/outcome itself, Seantacia's amazing hospitality, great workplace cleanliness, and Hello Sugar's overall great vibes SO much. Services from Hello Sugar are definitely going to be a monthly thing I do to spoil myself from now on; anywhere from their skin treatments, to waxing or sugaring, you will surely leave here feeling like a Bad Babe!! read more

Omg where do I start.. ok, so I got a FEEE bikini wax from a PROMO they had in an IG ad. Well, I had an option of paying a little to do a full Brazilian so I thought to myself ok why not?! I haven't gotten waxed or sugared in over a year so I was nervous because it's a vulnerable place to be in! I chose sugaring because I've gotten both waxed and sugared before and sugaring is my preference. My esthetician was Justine and she was great! The room was kept nice and clean. The location is about 30 minutes from where I live but she made me so comfortable and I liked my experience so much I signed up for the membership (which gives you discounts for all their services)! I would highly recommend going here and definitely giving this place a try! If you've never been sugared before, here's your sign to go and try it out for yourself! read more

I made an appointment for a Brazilian for a special they had going on. I will now be returning every month. It was my first time ever getting waxed and Justine made me very comfortable and she was super funny. Love it there. read more

I visited this location for the 1st time on 10/4. Anne started my appointment right away,she was very knowledgeable & made me feel very comfortable. She walked me through everything she was doing and made the process seamless. I'd definitely Recommend. read more

Anne was really amazing, it was my first time to get a Brazilian wax and she made me feel like a brand new baby! If you're thinking about doing it, but scared cause it'll be painful; it is not painful at all. Anne knows what she's doing and she took great care of me read more

Sugaring is so much better and waxing. Let me tell you, but I have to give a five star rating to my girl Justine. She's amazing I've seen other girls and by far does Justine do the best and the most comfortable session I've ever had. She's absolutely amazing definitely with Justine. THX ALWAYS Annie read more

I went for my free bikini wax & was surprised by how amazing ANNE ( esthetician) was & made me feel comfortable & she was very informative about the procedure.Also usually when you go into a business for a free service they make you feel like a pauper if you don't purchase anything- not here! That was nice.I give this business 5 Stars!! read more

First timer for a full Brazilian. Anne was absolutely amazing with making me feel completely comfortable with the entire process.

I came to get waxed for the first time at Hello Sugar in Henderson and it was an amazing experience. The esthetician that waxed me made me feel so comfortable, she made it as painless as possible, and talked to me through the whole proces. I would recommend ANYONE to come here and get their wax AMAZING AMAZING AMAZING. read more

Its not good, when you have an issue and can not speak to a live person. Once again, they're charging my daugther's credit card. I went to get a wax and did not have my wallet. Manually they card my daughter card for the services provided. Every month they go in a charge card. Last month they refunded me and this month they charge her card again without permission. They need to get their credit card system or someone needs to get this rectified right now. Who can I call, who will answer? read more

Seantasia was the absolute BEST! Very friendly and was very gentle during my appt. Will definitely be going back to her in the near future.

Anne makes the experience very quick and smooth sailing! She's very professional and does a great job. I don't go anywhere else to get my Brazilian. Anne is the truth! read more

I had the pleasure of having Pernilla as my waxer. She did an amazing job. Had me feeling so brand new walking out. Thank you Pernilla. You do a great job. Highly recommend Pernilla. read more

So let me start of by saying wow! I was so impressed with Anne , my aesthetician. She was so friendly , professional and overall amazing. This was my first time getting a Brazilian wax done and I thought that it was going to be painful and awkward and just sn overall an overwhelming time for getting such an intimate service done. She handled my first time very well, was very thorough and communicative! Will be coming back to her ! 10/10 amazing! Thank you so much!! read more

my first experience amazing , Justine was friendly made me feel so comfortable , she was amazing and she went over and above extremely happy with the service read more

Highly recommend. I was a little nervous at first because it had been such a long a time since getting a wax. It's very clean and Anne made me feel very comfortable and was nonjudgmental . read more

Such a great experience. Pernilla was so nice and made me comfortable after having a bad experience with waxing at a different place. I was really nervous going in and it was also my first time doing sugaring but it was a breeze and she was very helpful in giving me care tips. I will definitely go back to this place for waxing and am not scared anymore! read more