Their $3000~$4000 water softener system requires maintenance every year or so. They charge you…read more$200~400 for anybody to come out for maintenance. They came early last year to do maintenance for $300 and it worked for 30 days and stopped working for over a year. It is impossible for owner to verify if the system work or not until you check salt level drop. They just came and charged $390 and it still does not work properly. You can just buy brand new water softener system from Home Depot for $550.

This company's services are not worth the prices they charge. We've been waiting to get our filters…read morechanged for over a month now and they've rescheduled last-minute twice, claiming they don't have the filters in stock. When we've called in the past for other matters like getting our system moved from one location to another, one person scheduled for a specific time and day and when we called back and talked to a different receptionist, she couldn't see it in the system and had to schedule from scratch for another day. We have constantly had issues with this company post-installation, and would recommend going with another system to avoid working with this company. Kinetico products are great - unfortunately this dealer is not.

Since I have had Puragain Water System the system has performed as promised and more importantly…read morethe after sale service has been exceptional especially Oscar. He is always early to arrive and his explanations are easy to understand. You can tell he really cares and wants you to be satisfied before he leaves.

I purchase rhis system two years ago the system works fine the problem is have was the lies I was…read moretold when I bought the system first the sales rep told me I would be getting free service and filters for life which was a lie every year it cost 100 dollars for each filter. Second the rep I agreed on a five year loan which I found out to turn into a 30 year loan I been paying this off for two years and it as not gone down so I had to take out another loan to pay of this loan and I had to pay the full amount of what the system cost. 2,400.00 dollars down the drain. Also when trying to contact pulgain do complain about my situation they tell you that someone will call you back and they never do I will not be recommending this system to nobody.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

First off Mike is a great guy and extremely knowledgeable and it looks great and seems to function…read morelike it should. Unfortunately that's where the good ends. As a 2x disabled combat veteran I had them out for an initial appt. all went well and was suppose to be contacted with an install date. Never happened and I forgot about it. 2 months later came across an old email and sent a message about experience. Apology and appt set. Mike came out did probably 95% and around 6pm had another appt to get to so I said just come back as it was minor stuff, sorta. A few weeks go by and I didn't hear from them. Sent a email about issues and water never getting tested before or after install.... Important to know if you actually need system or additional things to fix issues. The next day I get a email about service plans... lol. I'm thinking WTF... not even finished with job and trying to get more. Sent email with disappointment and frustration with the whole experience. Guess what? I get a call, and all that is said is "that was a system generated email for all new installs".... and appt.for a week from today. No apology for all the actual issues and what can we do to make it right and you happy. It seems this is the way of the world now, pay for product or service and it doesn't matter to company if you get what you paid for or should have gotten. Customer service and making a customer happy and satisfied for what they paid for is long gone.

Mike is great, very honest and transparent about the products he sells. He didn't try to sell me…read moreanything besides what I actually needed, and gave me a master class on why I didn't need to buy everything I was thinking I needed. He could've very well just agreed with me to make more money. It's really rare these days. I definitely recommend him.

This family owner plumbing business is top notch. They are punctual and professional. Everything…read morewas scheduled and done in a timely manner and very professional. John is a nice guy and his partner , they both showed up and diagnosed and finished up the job quick and easy . Quality work for a great price . Honestly if you have a problem with them... you're the problem lol .. thx guys!!!

Decided to call Champion for a issue I had with my toilet. John and Jerry were the techs (not to…read morebe confused with ("Tom & Jerry") lol They were great. Explained what my issue was and also helped with the water pressure with my kitchen faucet. I was very satisfied with my results. Will definitely call them again whenever I need help with problem in my home. Thanks John and Jerry you guys were great. Sincerely, Kathie Wesley

I stopped by Water Tree to see what it was about and I was greeted by Albert. The store was very…read moreclean and organized. Albert gave me a tour and educated me on different products in the store. He was helpful, friendly, knowledgeable, and took the time to answer all 1500 of my questions about the alkaline water and products The refill process was quick and easy. This is my new refill station for sure! A++++

This location closed so you'll have to travel a few miles north to the other location.read more

I had a reverse osmosis system installed under my sink and a multi stage in line fridge filter on…read moreSeptember 9th. The installation went seamlessly. A hole was required to be drilled into the granite above my sink to fit the RO faucet and after the install, the faucet looked it came with the place! The install underneath the sink and the cabinet next to fridge was done very cleanly which maximized the amount of the cabinet I am able to use. The installers were cordial and went as far as to perform the water drain needed through the filter for me so I didn't have to sit there with glasses and constantly dump them in the sink. All around, it was a very good experience.

If I could give zero stars I would. The staff in the…read morepictures "Michael" was disrespecting my family and was cussing, mocking, sticking his middle finger and threatening us in our own home whenever we kindly informed that we would need to review our options before finalizing with a decision. In addition, we were offered a FREE consultation but Michael got furious at us for wanting to leave our options open since the estimate was quite steep & did not leave our house when I asked to do so. Never have we ever encountered this situation before with any other businesses except this one. This all happened a few minutes ago so please be careful if you decide to take Dupure's services since they might get mad if you don't choose their $5,500 system on the spot...

From the initial inquiry to the final installation Aqua Pure and their contractors were prompt,…read moreproficient and professional! Rodney was fantastic and very personable. We went with the whole home filtration system with reverse osmosis in the kitchen. The pricing was fair and transparent. We could not be happier with the products and service. We love that Westinghouse is made in the USA. We highly recommend Aqua Pure. We noticed an immediate improvement in the quality of our water!

From the owner: Aqua Pure LLC sells and services the Hole Home water Treatment/Refiner from Westinghouse along with…read morea exceptional Reverse Osmosis system with Alkaline(upon request). Westinghouse stands by all there products and backs that up with a Limited Lifetime Warranty!

Today Sep 21 2019 is the third time I have used the services of Texas Water Softeners. Once to fix…read moreby GE ProElite (review on Google) and two times since then for the change of filter and membrane of my RO. The technician, Tony, was professional, courteous and a thorough gentleman. As usual Walter, your company has knocked it out of the park for me. I wish you continued success. I highly recommend this company

I had a very good experience with Texas Water Softeners. They were responsive on the phone, showed…read moreup on time, gave me a good price, and installation was clean and efficient. Would definitely recommend them to other.