If you like rude people and poor customer service then ‍…read more Came in hi I'm .. She said what you want. Umm manicure pedicure, she proceeds to tell me 3rd chair. I said and your name. *pause. ANN. Remind you I'm the only one here. I asked about color she she right there. I asked about mood changing she said we don't have. I then stated so everything on the way is in these 2 demo hands. She said you have to look. I asked her could she scoot the side seeing as the wall of s behind her station

I got a pedicure on Wednesday 6/19.. I used this salon 4 years ago and the customer service was…read morevery poor. The technician did not greet me but asked that I sign in. My pedicure looks horrible with lumps in my toe nails. She never gave me the price and I paid over $36 dollars for a pedicure. She did not massage my legs or do any of the other services that is included in a salon pedicure. I will not return or recommend this nail shop to any of my friends. Why do they treat African Americans so rude when we are their customer base.

Update: Tiffany, one of the managers, was super kind and gave me a call after my initial manicure…read more She offered a partial refund, which I was happy to accept as opposed to a full refund, as the work was still done and the resulting nails were fine. She also worked with another manager at the store and was able to set up my next appointment with a specific tech - I believe it was Emily. Tiffany was very communicative via both text and DM on there Instagram account, which I used to schedule my next appointment. She was also there when I arrived for that appointment to ensure things went smoothly. Emily was very attentive during my service, and ultimately I was happy with this set. I did SNS and Emily finished with a gel top coat. Since I prefer to not have gel that is cured by UV, I may not return regularly. However, this salon has a huge selection of not only regular colors, but specialty colors as well, such as cat eye and jelly polishes. Jelly polishes are definitely on my list to try in the future, so I'll likely be back for that. I very much appreciate the team's outreach and support after my last review, and it's clear that they care greatly for the service they can provide their customers.

Okay, first things first... the parking situation is dire. I wish one of the reviews mentioned…read moreparking, because the situation is in need of help. No parking in front of the nail shop and no validated parking. If you live in the building above it's great! If you're a college student and can walk it's also great! If you're not in one of those two categories... buena suerte. The nail shop itself is very clean and has the cool neon signs that are all the rage. The music consists of the top hits. During my visit I heard several Beyoncé songs. They also give you wine/sparkling wine to drink. So the vibes are all there. I got a pedicure and it was okay. I wasn't overly impressed. All things considered, it's cool but I don't see myself spinning the block (coming back).

I always love coming by. Lisa and her team are always kind, efficient and caring. They are so…read morereliable and the customer service is great. I love how Lisa does my nails she truly skilled! The vibe is always welcoming and upbeat. Don't be put off because of how small the shop is, the quality and care is superb. Support small businesses!

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.

My first time here, the shop is clean and quiet, Pin did my nails, dip for my hands and gel for my…read moretoes. She was very meticulous with my pedicure and while there was a slight language barrier, the owner Kim was able to step in so we agreed on doing a dip for my manicure which turned out great. Overall a good experience, I will recommend this shop for sure.

I stopped in about 1.5 hours before close on a whim, and I'm glad I did. I was the only one there,…read morethe place is super clean, cute decorations, and very quiet. I got a gel mani and gel pedi. They have a ton of colors and good quality polishes. Pin did my nails and she was meticulous with the prep work and polishing, and very friendly. She put in WORK on my callouses. I 10/10 recommend.

Kimmy was personable and was my makeup artist. Loved the vibe is relaxed and the hostess was superb.read more

Today was my 2nd time at the spa. The 1st time was a few years ago and today was the 2nd. I wasn't…read moresuper impressed before but I thought they had the typical amenities such as water, tea & perhaps coffee sitting in the waiting room. Today...nothing. I didn't see the ubiquitous large vessel od cucumber lemon water, little water bottle nothing. No tea. This is the first spa I've been to that didn't have water and tea sitting out. I wasn't even offered water as I was escorted back to the locker room. I would think hydration would be important to a spa. My masseuse, Tyesha was good. She did offer and bring me a water. That was nice, but I always like to sip tea or have water prior to and after my massage. I am sure they had it a few years ago. Not sure why not today. The Pearl in Columbia, MD and Relache at the Gaylord are definitely my faves. Not sure I will return to this one. Such a shame as it is so close.

Service- I got a gel mani and regular pedi. I was finished in an hour. That's both awesome if on a…read moretime crunch but also felt kinda rushed. Shoutout to Milly, she did a great job! Vibe- well lit, clean, organized. The place is a well oiled machine and place was busy. Pricing- reasonable for the area and services provided. Selection- they have so many offerings, mani pedi waxing and so many colors and different services. Easy to book appointment online.

I hate writing this because I've been coming here for years -- they know me by name -- but this…read moreexperience was bad enough that I won't be back. I came in for my recurring appointment and immediately felt rushed, like the goal was to get me out of the chair as fast as possible. When the service was "done," there was still gel clearly left on my nails (cloudy patches, uneven texture), and my natural nails were over-filed and thinned instead of properly soaked and removed. When I calmly pointed this out, the nail tech became defensive and rude, which honestly caught me off guard. I asked for the manager, and he didn't offer to fix anything -- no redo, no correction, no accountability. I still paid and left, but I had to go to another salon the same day to fix my nails. Paying twice to undo someone else's rushed work is not okay. If you care about nail health, not being rushed or talked down to, and actually getting the service you pay for, I'd proceed with caution. Being a regular didn't matter here, and that's the most disappointing part.

I just moved from Va. to Md. and this is the only nail shop that I've been to. Tim is hands down…read morethe best!! He's fast and he does an amazing job. This is my new favorite nail shop!!

Linda is a great nail technician. She takes pride in providing quality service. She removes excess…read morepolish from surrounding nail beds and your manicure lasted for 2 weeks. The manager is rude. Seems more interested in making money than in providing service. The first time I went, he overlooked a mani/pedi request. I had a mani and after waiting ~20min after the mani, inquired about the pedi. He had forgotten to let the tech kno I wanted both. He never apologized. The 2nd time I went, while waiting for my nails to dry, he rushed over, sprayed my nails and asked if I had tipped the technician. I had tipped the tech but considered this a rude question. My manicure chipped that same day and the manicure didn't last one week. Linda was not available so I used a different tech who I will not use again.

What an enjoyable experience. I travel full time so I do not have a "regular" pedicure provider. My…read moreexperience with Totally Polished was outstanding. I highly recommend them. God Bless!

I LOVE this salon!!! The techs here are AMAZING! The tech name Megan is the BEST, I come in at my…read morescheduled appointment and let me tell you she be on it. Megan takes her time with me and that's what I want when I go to the nail salon. I have been coming here since Covid when things were not really opened so I've been coming here for about 2 yrs if not longer, there is no rushing jobs here.

I had my birthday and wedding nails done here. I showed the inspirational pictures and they always…read moredelivered.

Very clean, high quality products and great energy! I think this has been one of the most peaceful…read moreand calm nail service experiences I've had in college park/silver spring area. The reviews on here from years ago are misleading but they are also under new management. All that to say that I loved the energy, my builder gel manicure and gel pedicure. I have sensitive nails and Maggie was very patient and made sure I loved the work before continuing. The prices are reasonable and student-friendly which I appreciate. They def will be seeing me again at REVO!

Excellent! JoAnne is patient, efficient, and skilled at what she does. I looked at her Google…read morereviews prior to purchasing and they did NOT steer me wrong. I'm new to bikini waxing and while the process hurts, her expertise improves the experience. She is also THOROUGH. She is located in the bottom floor of the first high rise in Westchester Park. A convenience store is in front of Dominick's.

I still love Joanne! I have been going to her for awhile now and she is the only person I trust for…read morea wax. I have some skin issues and she is always careful and considerate. Every once and awhile she is on Groupon and I love her for it (every penny counts!) But honestly, Groupon or not, Joanne is my girl!