(ON BEHALF OF)...
It doesn't matter if they change their…read morename from Professional Staffing Group (PSG) to ProPivotal Staffing; the service quality and value are still the same--HORRIBLE--just hiding under a different/new name.
I selected a phone screen date for October 14th at 12:15 pm (confirmation email received), to which NO ONE CALLED ME! Nor did I receive any follow-up to my voicemail left that same day. I was under the impression that because Ezra S reached out to me I would be interviewing with him, but I realized the call was scheduled with one of their other recruiters, Rica DC. In my opinion and experience, Rica is a HORRIBLE RECRUITER, as are most, if not all of their current staff of recruiters, as well as their Account Manager, Frank G! They take no initiative to help job seekers with the process, and they have poor follow-up practices (basically they have NONE).
The last interaction with a recruiter made me feel like I was being gaslit into believing I was the reason I wasn't getting selected by their clients, not because they lacked effective and timely communication -- and they provided no feedback or real palpable support on how an applicant can improve so they can be successful in being assigned to their client pool.
I reached out to ProPivotal (aka PSG) for employment assistance back in March 2024. They didn't follow up with me again until June 2024 when Rica reached out with an Emerson College opportunity. We had a great interview, she told me she would pass my resume on to the client, and I would hear a decision back from her by the end of the week. Needless to say, I had to chase Rica AND ProPivotal (aka PSG) for almost a month to get my answer from them about moving forward, because they never answered my many voicemails or emails left to them during that time. I hadn't received a follow-up from ANYONE since my initial interview in June 2024. The next time anyone contacted me was in August 2024, and it was only to answer a survey about how well Rica's performance was in helping me find employment (THE NERVE!).
I take issue with the continuous ghosting tactics performed by the recruiters at ProPivotal (aka PSG). It has gotten insanely unprofessional at this point, and my opinion and experience with ProPivotal (aka PSG) has drastically gone down. I have to say, since switching from PSG Staffing to ProPivotal Staffing, I have felt abandoned, overlooked, underserved, and beyond frustrated with how their staff performs recruitment.
I never had such difficulties with PSG and always managed to land short and long-term assignments without issue. I have more than qualifiable skills that plenty of their clients would be more than happy to have on their team, even temporarily. So I am truly disappointed, and at this point, done with ProPivotal (aka PSG) as an employment resource. It has been no resource or help to me since 2018. Until changes are made to their business practices (service, quality, values, etc.) and even their recruiting staff, I will no longer be seeking them for assistance with job placement.
Also, I will be filing a formal complaint with The Massachusetts Department of Labor and Employment, Employment, placement, and staffing agencies program. I suggest that anyone who has gone through a similar experience with ProPivotal (aka PSG) or any other staffing agency do the same. There needs to be some audit, reflection, and accountability taken on the ends of all staffing agencies, and if this is how we get them all to be more accountable, then so be it.