Overall good service. I love my Malibu. No problems. Only issue I have is when I went to make a service appointment on line, I chose a day and time convenient for me, just to get a call from a girl changing the day & time and couldn't answer any questions about my warranty. That being said, I will probably buy my next car here! read more

I bought a brand new truck and had a trade in. the condition was I would be able to take off my tires and rims and put the stock back on . I was going to do it myself but they insisted on them doing it,so I agreed. I bought the truck on Saturday the shop was closed so Sunday night I went to drop off the truck with the stock tires. the salesmen said his manager changed his mind because it would cost to much to calibrate the sensors make sure you get what you need done in writing the hand shake is not valid no more P.S my first service the service department calibrated my sensors for free read more

Dropped my vehicle off fast friendly and efficient. Brought my car in for service and was treated great from the service department. read more

wanted to order a new chevy van through wade hedrick of hedrick chevy. website offered zero down and 2.19% with good credit,, my score 799-809 on the 2 different credit reports.. I was offered 10K down and 5+% interest. completely ridiculous more then double the interest rate and I have excellent credit... go to a larger dealer in California there is several in So. Cal. much better service elsewhere... these guys are hicks in the sticks. not more to the story its clear you did not want to order the van so gave high interest rate and high down payment to push me away or think I was a sucker to pay such high rates to make it worth your time. you can explain why you would offer 5% & 10k down on 800 credit score just to order a new van for me. when website offered zero down and 2.19% on good credit. read more

The experience started Roy Hines. Mr. Hines is your typical guy you would meet at bar and immediately strike up a conversation. He's a friendly person and made it easy to talk to. Then came the finance manager, Rey Barrera, who was a bit more formal but nonetheless pleasant. An issue came up a couple of days later which called for the involvement of Casey Rowe. The discussion did become contentious but the above mentioned Hedrick employees remained professional and a resolution was reached with all parties maintaining a level respect for each other. I can't speak for Hines, Barrera and Rowe, but I left Hendricks impressed with their overall performance handling the issue. read more

Blown away by sales staff customer service again. Took my truck in for a scheduled oil change, while picking up the truck and sending my wife off with it, I see my original salesmen Jorge standing besides me with his hand out ready for a handshake. He walked out of the show room after seeing us outside just to show me a cool feature on the truck I didn't know about. Did I mention I bought this truck almost 2 years ago? Jorge's commitment to customer service is off the charts. I have been in the auto industry all my life and have never come across a salesmen of the same caliber. If you are going to look at vehicles at Hedricks ask for Jorge with a J!! I want a Dodge for my next purchase, but the level of service here is so good its really hard not to make an excuses to buy another Chevy from Jorge. read more

Bought many of vehicles here throughout the year. After my sales guy Jay passed, I started using Blake. He's awesome to work with. Highly recommend buying your vehicle from this dealership. read more

My husband and I were looking for a Bolt for a similar price to the one found on Car Guru. We visited both local dealers, but Rick Khachadourian at Hedrick's informed us of other ways to save via rebates. Plus, he took our price to one of the owners, Bret, who was great about matching that price. We would highly recommend Rick at Hedrick's for your next purchase. read more

We went in intending to purchase a chevy equinox but rather than dealing with us they sold the car at auction... I bought a Mazda instead!

Ask questions before you go, I have always taken my vehicles in for service with no problems, however today when I tried to get someone to pick me up and take me 5 miles from my home to hedricks to retrieve my car they could not get Lyft to pick me up.They used to use uber but I guess they must have had a falling out. Fortunately my neighbor down the street was able to take me. Great customer service to someone as loyal to a dealer as i? read more

DO NOT STEP FOOT ON THIS DEALERSHIP. IF YOU DO DECIDE TO LEASE OR PURCHASE A VEHICLE, EXPECT TO LOSE $10,000 OR MORE AND YOUR SANITY. My Wife and I recently turned in a 3 year old leased car back to Hendricks Chevrolet. It was a 2015 Red Chevrolet Spark EV that looked brand new. Before turning the car in with only 32,100 miles (almost 4,000 miles under on a 36,000 mile, 3 year lease) I had the car detailed and cleaned by Red Carpet next door to the dealership on Shaw Avenue, and was told by waiting customers "that car looks brand new." On January 30, 2018 I received a letter from HENDRICKS Chevrolet and Ally Bank stating I owed $436.50 for dents that were never there. I swear by the 20 people waiting at Red Carpet, my parents, friends, the Hendricks Representative there were no such dents on that car. You could have put that car up for sale and not even known it had 32,100 miles on it. I even made the Hendricks representative look around the car and he said " it looks really good for a 3 year old car." Back in January, 2015 my wife traded In her perfect and well kept 2006 Mercedes Benz because the sales representative said " Used Mercedes are hard to sell and your car may need repairs, you should just trade it in and not have to worry about it." What a bunch of crap. They offered her $3,000 (which was applied to the down payment of the car) for a Kelly Blue Car that goes for $8,500 to $9,000. This place prays on people and especially women who do not know anything about cars. Hendricks, this is why I and everyone else I meet will never purchase a car from you again. If we end up having to pay for these dents that were never scene by your staff, myself, or my wife when we turned in the car; I will make it my personal mission to find ways to match or exceed the fraudulent charges of $436.50 has been billed to us after turning in our leased Red Chevy Spark EV. read more

Hedricks Chevrolet - Car Dealers Near Me - Clovis, California

Wade & Casey were awesome! I told them everything I wanted in my car and I got it & more! I'm very happy! When I received my car Wade took his time and went through everything to help me learn more about my new Chevy equinox and how it works. Thank god because I was clueless.The Chevy equinox drives beautiful and still has a lot of room like my Tahoe did. I was very impressed to say the least :) Ashley Webster read more

I stopped at Hedrick's after meeting Mr. Hedrick's at a local fundraising event in the area years previous and knowing of the family name, I thought highly of them which led me to the dealership. After being there only a few minutes, I was approached by George, who ended up spending several hours with me walking around the lot and going on a test drive in a new Equinox, which he kept telling me over and over again that he was not "pushing me to purchase because he was not that type of a salesman".. I was not completely convinced that this was the "car for me" even though after finding out that I own a Harley Davidson almost this same color blue, the salesman tried pushing me into this vehicle telling me how it could tow the bike. I needed to leave as the sales guy new this upon a telephone call I received earlier, but my husband didn't and the sales guy was "more" than pushy at trying to get him in the door to work on financing for this vehicle that I wasn't even sure on. So when I said I was leaving, my husband said something to him and next thing you know, the guy jumped into the vehicle, started it, and sped off!!!! Not ONE WORD from him! No business card, no thank you for "your time" in stopping by or can I get your phone number to call you?? NOTHING BUT CHILDISH BEHAVIOR!!! I am appalled at this and I have thought long and hard about putting this review on here but it's about honesty and letting others know about truth. People can not get away with how they mistreat others. It will only harm them in the end! I went on to make a purchase of a vehicle that I drove all the way to Modesto to buy and am more than satisfied with the quality of service that I obtained! I am willing to go the distance for just "that"! read more

Damon Barnett is an amazing sales associate. He isn't high pressure, but he is patient, kind and funny. Please look him up when going to Hedricks. I ended up buying a car, even though I was just looking. The dealership is a great comfortable place to buy a car. read more

Our Service Advisor Martha was very helpful and understanding. Since we are from out of town and knew that we would be waiting she called us right away when the issue with the Malibu was found. She explained the issue and cost. Martha is an outstanding representative for Hedricks Chevrolet, she can instruct others how to provide great customer service! Jim Allen, retired Sheriff/Coroner/Public Administrator/County Supervisor - Mariposa County read more

Maddie in Customer Service did an excellent job communicating appointment scheduling. Service Advisor Vince Cruz does a consistently outstanding job; he his knowledgeable, polite, professional and detail orientated. Vince displays extraordinary listening and follow through skills and communicates in a very helpful and friendly manner. When I picked up my 2010 Avalanche LTZ that had been the reason for my service appointment and thanked him for his help he even asked about my second vehicle; a 2017 Impala Premier. I sincerely appreciate Vince's' dedication to doing the right thing for his customers. Service Cashier Kim and Porter Dylan were both friendly, polite and professional. Sales Consultant Troy Meier does a consistently exceptional job in all aspects of his performance. He truly understands and delivers the performance necessary to establish and maintain customer loyalty. He is a knowledgeable and trusted source of information in the purchasing decision process for his customers. Troy is the only Sales Consultant that I refer my family and friends to. read more

Do not take your car here for service !! I had my car serviced there. A lite kept coming on and they fixed that. They said they would do a 12pt inspection. We asked them to check shocks. They said they were fine. When we got home the receipt said we needed alignment and brakes. Why not call and tell us instead of us waiting till we got home ? the car was already there !!! So we take it to Midas for alignment. They tell us our struts are shot and there were bald spots on inside of front tires ?? They showed us the tires n they weren't lying. So what the hell did Hendricks do. I can tell u NOTHING. I'm going on a road trip, that's why I took it in !! I would have been pissed if I was driving thru The Mojave desert and got a flat because Hendricks didn't do there job. So u cant trust them. So go to Midas or any other place. At least they care what shape your car is in before u leave. read more

I have never had a more pleasant experience at a dealership and everyone I have spoken to and dealt with were wonderful every time I have brought my car in. The have THE Best customer service from the service dept to the sales floor I can't wait to buy my next car there. read more

Best service I've had in a long time! Ralph at the customer service station is very knowledgeable and his honesty about my car's condition was appreciated. This is the first Chevy I've owned but certainly not the first time I've needed service. I highly recommend Hedricks for their fast, friendly, and reliable services! read more

Great service, Richard was wonderful. Love the deal we got on our new Camaro. We will be back in to buy our next truck from Richard. Go here for your next car purchase. read more

Hedricks Chevrolet - My new Storm Trooper. - Car Dealers Near Me - Clovis, California

Wife's car would not start on Monday afternoon...3/2/20. Had no time to go help her. Had it towed via AAA to them. Come to find out it was a battery. Here is the problem I have with them.....$195 for the battery....I can choke on that fine but...Diagnostics $190????...WTF? Check the battery with a meter, anything less than 11.5V and it's battery. Jump it and run it, anything less than 14.4V and it's the alternator causing the battery to not charge during operation. We were out the door for $450 for a battery, diagnostics and labor....Vaseline not included...That is highway robbery and they should be ashamed. Too bad my work schedule and hers had not allowed me to jump on it. Just a heads up to all!!!! read more

every time i've come to this place, they're always so rude it makes me so mad and uncomfortable and when i went in the parts department they were not wearing masks, so unprofessional and frustrating how often this dealership mistreats me read more

This is the best Chevy dealer we have ever dealt with. My husband bought his truck there 16 years ago and even then they were great. We are a Chevy family and with my daughter Now driving we are also looking into a Chevy car for her and it will be from Hedricks. We also recently took our Chevy traverse in for service without an appointment on Thursday. So we figured it would not be done til Monday. We figured that would be the soonest. Well they looked at it on Friday morning and finished it Friday afternoon. The Issue was that our traverse was over heating and they realized that it was the water pump. Vincent Cruz was our customer service rep. He and his service manager did an amazing job and worked with us for the issue to be fixed. It was a stress free process. I would highly recommend Hedricks Chevrolet service department. read more

I had researched the new car I wanted and met with Troy Meier, who had been recommended by a friend who recently worked with him. My previous experience with car salesmen is akin to having a root canal without Novocain, so to prepare myself, I donned raw wool underwear and shoes two sizes too tight, prepared to do battle to get a decent deal. From the git-go, with his friendly, low key, straight forward manner, it was clear Troy wasn't the stereotypical car salesman. After several days of working on a car from another dealer that fell through at literally the last minute, Troy regrouped and tracked down another car at a great price. Getting the car delivered to Hedrick's was proving to be a challenge, but Troy spent his day off (his 12th working day in a row) picking up the car 200 miles away. If nothing else, he should be nominated for Iron Man of the month. Throughout the entire process, Troy was a friendly, competent professional, interested in making a good and deal, working diligently to pull together a challenging sale while shunning the familiar high pressure and phony delay tactics, . Kudos to Troy for his friendly, personal professionalism... read more

Worst car lot in town! Rude, overpriced and overcharge in labor. They charged us $150 to install a battery and that is not including battery price. Total bill $340. Never go here! read more

Horrible service department. Save yourself some stress and drive across town. Two weeks to get an appointment, take all day to look at something that takes 5 minutes, only to say it's not covered under the warrant of a new car. I will never go back to this dealership for anything ever again. read more

Horrible customer service, I called about a recall a week ago, they said they'll call me back to schedule a time. Never called back. Called again 3 days after, said they'd call me back with a time, no call back. Called again yesterday, same thing, said they'd call back, haven't called back 2 days later. IRRITATING read more

I have never had an experience to warrant a negative review until now. I visited this establishment a couple weeks ago and was looking at vehicles with my partner. I overheard an employee talking to another employee using inappropriate and vulgar language that was downright rude. I asked who the employee was and was told it was their used car manager and the last name matched the building. We made a decision to never go back because how can I support a company that allows their management/family to talk that way to lower level employees. The arrogance of this "manager" was astounding. read more

Great experience, great Salesman. There was no hassling. I would recommend Hendricks to a friend.

I highly suggest their service department. I will not take my car anywhere else! They get you scheduled in right away and want to take care of you. I have been to many service departments and have always felt taken advantage of. Here, I don't feel that and know that they take care of my car. Everyone is friendly except the girls who work at the cashier desk. They don't seem to care too much about you but hey the rest of the staff is phenomenal so I am willing to overlook their unfriendliness. I think they should at least say hi when you walk up to their window instead of just staring at you. However, as I stated, the rest of the staff is phenomenal so I would still suggest this place. read more

Amazing customer service skills! Great people! Highly recommended!! Called several other auto dealers and none had the amount of courtesy that Hedricks has. If i need anything else in the near future I will be going here. read more

The customer service here is horrible- I came to look at a used car for my youngest sons first car, I saw two used cars I was intrested in and a salesman approched as I was viewing the cars, i told him I would like to test drive a used Cruze on the lot and a used Malibu to see Wich I liked better- the sales kid said sure but as he was removing the keys from the lock box he asked me "are you sure this is the one you want- because they don't want us putting miles on the cars- I was shocked I asked him was that a serious statement? He said yes that is their policy- I told him that's a foolish policy and told him no thanks I will just go somewhere else. Not that it matters I'm 51 years old, I was well dressed, and I drove onto the lot in a 2021 duramax, in other words I didn't look like some kid trying to joyride corvettes or something. I went to Michael's Chevrolet they treated me wonderful test drove two vehicles and bought a car for my son... I'm sure that losing my one little used car deal isnt going to make or break Hedricks Chevy.... but you lost a customer forever and loyalty is what you should be selling, I can get a Chevy anywhere...shame on your leadership for incredibly stupid policies and mistreatment of customers- read more

Wow, I had my car serviced for the first time yesterday. The AMAZING customer service continues! My salesman Carl saw me drive in and came to the service area to see if he could help in anyway and Alex was the best point man I have ever experienced in a service department!!!! Keep it up Hedricks your employees represent you well!!! I do believe it comes from the top down too!!!! read more

Salesman was nice and persuasive. Unfortunately I have been very unhappy with purchase and service since. I purchased a 2014 Cruze (in 2016) I have had several electrical issues causing car to not start or start in its own. Every time I have taken in they can't find anything. Coincidentally as soon as I went over the 60,000 miles warranty they were able to figure out it may be an issue with wiring. Very unhappy and will not buy a Chevy car or anything from them again. read more

Upon leaving my vehicle I specifically asked the service rep to make sure they aired up my tires, he said they had to check it as corporate is mandated. With that being said my tire pressure was at 30 for all 4 tires when I dropped it off, when I picked up my vehicle after it was serviced my tire pressure was still at 30 (all 4).This is leading me to believe My tire pressure was not checked. Since bringing my vehicle in for several years the recommended pressure has been 35psi (unless changes have been made) and when I got home I noticed the paperwork said they were checked and at 32psi which is now making me think they falsified the records. I am very disappointed especially because of the specific conversation I had with Mr. Cruz at the service desk. read more

My husband and I are very upset about Hedrick's service with leasing a vehicle. We leased a Chevy Spark from them about 3 years ago. When our lease came to it's end we did the inspection like they suggested we do. Because we still were leasing the car, the charger and the extra fob were still at home so the report said it was missing. So we turned in the car and they mentioned that GM had a fee if you weren't planning on buying or leasing a GM vehicle. Okay, I know that's not Hedrick's fault, however we do not remember the sales rep mentioning that to us prior to the drop off day. But anyway, we dropped off the vehicle with the charger and the extra key fob and a month later we get a bill saying we were missing the charger and the fob. They did not check THEIR inventory when doing this and solely relied on the inspection paper alone which said we had it missing. So we call to say we turned it all in and this a mistake and they had NO RECORD of us turning this in before sending it to their auction place. So now they are trying to contact their auction to see if we indeed turned in the proper equipment. Moral of the story is, had they done a thorough job, none of this would be an issue. My husband and I chose Hedrick's because of their outstanding customer service, but so far I have yet to see it and we are disappointed. read more

Well was sent a message from Shawn Swaim on 1/2 asking for me to reach out. I did that day and nothing back still after 2 weeks. Must just be a company thing. read more

Best place in town to buy a car and for any service needs. Everyone is friendly and have been with the company for many many years. It's nice to go somewhere and have employees remember your name and treat you like family . read more

Hendricks has been nothing but amazing to us. We came to visit my grandpa and got unexpected surprise, the gas pump gave out on us. Service was amazing we had the truck by the end of the day! read more

They just don't care about you after the sale. I purchase a 2015 Silverado 2500HD Duramax from them in Febuary of last year, and have since had my second and last horrible experience with them. I have brought my truck to them for all scheduled services, and to have a factory remote start system installed. Each time I was there, I would ask my service consultant, Carl T, about upgrading the stock 17" wheels, to a set of factory take-off wheels. About the third visit, Carl said they had a set of 18" factory wheel in the back, and went to the sales department to get a price. It was infuriating to me, and embarrassing to Carl, when the Carl asked the price, and salesman immediately said, "depends on who it's for." Obviously not everyone is treated equally here to start with. At 22,300 miles, the tires on my truck were pretty worn. I called a local shop to order a set of aftermarket wheels, and a new set of tires. The alignment tech suggested installing steering braces, because these trucks are known for the idler and pitman arms wearing out in the steering, but they would check everything when I brought it in for installation. Sure enough, even with stock suspension, the parts were worn out. The truck is still under warranty, so I took over to Hedrick's. My original service consultant, Carl, had since moved out of the service department, and now I have Jesse.... Jesse informed me there was nothing wrong with my truck. He even had an attitude, as if I was wasting his time, or I was lying about the problem. I showed him a video I took of the worn out parts. He took my phone out of my hand and said he was going to go show his manager. He cam back a few minutes later and told me that the mechanic stated that the other shop inspected it incorrectly. When I asked to speak the manager, Jesse shrugged his shoulders and said he was busy, gave me a blank stare, and tried moving on to other business, completely avoiding my questions. I picked up the paperwork from the clerk, and that's when I realized just what the service department really thought of me. The notes stated that there were aftermarket torsion lift keys installed on the truck. The truck was stock when I purchased it from them, and is still stock now. I showed the notes to Jesse, who gave me another condescending shoulder shrug, but added an eye roll when I asked him to come out and look at the truck, so I could show him the GM part numbers on the torsion keys. I can't say I was all that surprised when Jesse didn't know what they were, or where they were located on the truck. Since then, several calls have been made asking the service manager to call myself, or the tech who originally found the issue. Neither of us has had anyone one at all from Hedrick's send so much as a smoke signal. It's even more infuriating that I had just called the person I deal with in sales about coming in to purchase a new Tahoe for my wife. I think a different GM dealer deserves my business, and yours. Hedrick's just doesn't care about you after the sale. read more