I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.

We had a wonderful experience with JG Duct to have all our house vents/ducts cleaned out. We…read moreinitially put a request on Yelp to get quotes. JG was prompt on getting back to us right away with an estimate. We then spoke to Amanda who helped us figure what we needed and book us a time and day. The owner Jimmy arrived with Oscar to take care of us that day. They gave us a text about a 1/2 hr before that they were in route. Jimmy was very friendly and explained everything as he was working, showing us videos of the inside of the vents as he started cleaning them. They worked promptly to look around the house to start working. They first covered all the vents and brought in their equipment. Each Individual vent was cleaned. Th package included the dryer vent and furnace but we paid extra to get the bathroom fan cleaned inside and thru the outside. They cleaned up and were done in about 1.5 hrs for our 2600'sq ft house. I would definitely recommend them for any duct work you have. They were very prompt, professional and have great customer service!

Jimmy G came by with his technician right on time and with a big smile on his face. Over 3 1/2…read morehours, they cleaned all our ducts and vents, dryer vent and the furnace too. Jimmy was pretty much talking the whole time. Very personable but he also was explaining everything as they worked. I'd hire him again and I recommend him to you!

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

The last company I used was cheaper, but they had to come out 3 separate times to get the AC to…read morework (binder AC) Much happier with hero

We hired Hero Plumbing to repair a gas leak that CenterPoint Energy had identified. Hero charged us…read more$985.52 and told us the leak had been fixed, pressure tested, and that the area was safe. We were also told it was "normal" to continue smelling gas afterward. Several days later, we still smelled a strong gas odor and called CenterPoint back out. CenterPoint confirmed there was still an ACTIVE gas leak in the exact area Hero claimed had been repaired and tested. At that point, we completely lost confidence in Hero's workmanship and judgment. We had relied on their assurances that our home was safe when an active gas leak remained. Given the serious safety implications, we were not comfortable allowing the same company to continue working on our gas lines. Hero declined to provide a full refund and offered only $100 back. Based on our experience, we cannot recommend Hero Plumbing for gas leak repairs.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

Our 17-year old furnace stopped working in late December. I tried fixing it myself through YouTube…read moreand HVAC forum research, to no avail. After buying and replacing a part, I finally broke down and called in reinforcement. Tom Schneider has entered the chat. I called him around 6:30 pm on a weeknight, and he was over to our home in Eden Prairie within 25 minutes. After 45 minutes of diagnostics, he had fixed our furnace. A few things I appreciated about Tom: 1) He has a wealth of experience (35 years) working on heating and air. 2) He is local and self-employed, not part of some big national operation. When I called his numer, he picked up (not some dispatcher from a remote location). 3) He is honest and transparent. He did not even remotely hint or suggest that I should replace our furnace, which he could easily have done in light of its age. 4) He talked me through what he was working on and what his solution was. He also told me what could go wrong in the future, for me to be prepared for that. 5) His pricing was reasonable for an emergency call.

Came home from out of town on New Year's Eve to find my house at 48 degrees. Not fun during these…read morebrutally cold days we've been having. Extra not fun is trying to get a hold of someone on a holiday to answer the phone. After some unsuccessful attempts to other places, Tom Schneider from Eden Prairie Heating and Air answered right away and was here within an hour and a half. Unfortunately, I ended up needing a new furnace, but he was back today, promptly, and they installed it before the morning was over. Very friendly and prompt. Much appreciated!

They arrived on time and did the job as expected. I also appreciated they didn't try to upsell…read morewhile there and left some information on options for replacing our furnace air cleaner.

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

A few days ago, our main drain was clogged, with sewage coming up in the first floor shower…read more Shortly after I moved into my townhome I learned that this happens every year or so due to a bend in the pipe. Since then, I schedule a drain clean out every 12-16 months. This year I just waited too long. Since Tiger had installed a new AC for us this summer and serviced the furnace, I decided to call them. I was told they couldn't come out until the next day. When I called the next day, I was told that they were booked up and no one was available that day. When I pushed back, a team showed up that afternoon, I explained to them that this happens about every 16 months or so and showed them where the main drain was that needed to be cleaned and also mentioned the bend in the drain pipe. After discussing it with the owner, they said they didn't have the right equipment and would come back. (I was a little surprised since they are a plumbing company and they knew they were coming to clean out the main drain.) They returned the next day and cleaned it out. The owner asked if I wanted to have them use the camera for an additional several hundred dollars. I declined. As the guys were putting away the equipment, the owner presented the bill to me. He said that he wouldn't be able to guarantee the service because I declined the use of the camera! Note that on their website: " Tiger Plumbing, Heating, & Air offers round-the-clock emergency drain cleaning services you can depend on. Our decades of experience ensure that your plumbing issues are resolved quickly and efficiently with comprehensive care, giving you the confidence that your repair is in professional paws." It appears they do NOT offer "round-the-clock emergency drain cleaning service" nor do they guarantee drain cleaning unless you pay the extra several hundred dollars for their camera service. I'm really worried now that they didn't really clean out the drain or maybe they damaged the pipe. If so, they won't guarantee it and who knows how much it will cost me to repair any damage they may have caused! Plus there's the AC and furnace. If they won't guarantee their service, I'll be really stuck then. I really wanted to support this local company. Their office manager and techs are all nice, seem competent, and helpful. The tech even offered to help clean out the sewage in the shower. My final advice is just don't use Tiger. There are plenty of reputable heating, plumbing, and AC services. Check Yelp, Next Door, Facebook or ask a few friends or neighbors for recommendations. If you do use them, I truly hope you don't have the same experience as I had. It is such a helpless feeling to be intimidated and taken advantage of when in a vulnerable position.

i have had the unfortunate need to have to replace my furnace at my last house and needing service…read morefor my boiler at my current house. Tiger is fairly priced and prompt when responding to urgent issues. Cant say enough good things about Tiger.