I have always had the best dental care at Trail Creek Dental. The doctors, hygienists and staff are…read moreall great. I would recommend this practice to anyone and everyone.

I don't like going to the Dentist, not because I fear the work they do, but most I have been to…read morehave tried to milk me for more money in some way. The work the dental technicians at Trail Creek do is fine. I've had no complaints there. However, when it comes to their administrative staff I am absolutely finshed with them. They've messed up the schedule on my last two cleanings. They messed up the schedule on my wife's last cleaning and were very rude to her. To the point the lady at the desk wouldn't talk to my wife and walked away. Then they snuck in a $50 missed appointment fee for "my" missed appointment on her bill and didn't tell her they were doing it!! When I called and discussed it with them, there were no management around to discuss it. I gave them a chance at making this right and I will not be back. Don't write trite response just to save face. Just another bad Dentist.

If he had a conscience he wouldn't charge a little old lady an exorbitant amount of money to simply…read moreglue a bridge back in! No tools, no X-rays, all he had to do is cement my bridge back in! My nephew, a dentist in Houston told me maybe 200.00 charge to do that. Dr Taylor charged me over 600.00!!!! It fell off again! So disappointed. He came recommended to me! I returned voicing my opinion about the charge and that it was a ten minute appointment, no instruments, x-rays, nothing! Oh and also no apologies! Done!

This man is in charge of my teeth. His staff is efficient and personable…read more Every time I have cause to visit another oral health practitioner they always comment on the handiwork in my mouth. Dr. Taylor has replaced fillings, crowns, and kept both my husband and I out of trouble. He referred me out once for more specialized attention and that person was fantastic too. We are the same vintage, so I love the rock n roll playing in the back ground and hearing of his travel, his two girls and he is a bit of a foodie; so we have lots to discuss. Of course, I have do to a lot of listening ;) Most important he has Never Ever hurt me. (and I am a huge baby). It is very obvious, when you are in his chair , that Dr Taylor truly loves what he does and cares about his patients. Enjoy!

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

My review is based on customer service as we prep for new braces installation. Chamille in the…read morefront has been such a huge help throughout the process. So thankful for her being so thorough with explanation of the process and all that comes with new braces. Dr. Grace has been awesome too through consultation and installation.

DO NOT GO HERE IF YOU CAN AVOID IT. My dental implant fell out within two years. My new dentist was…read moreso confused because that is unheard of outside of the first dentist (bridents dentist) doing the procedure wrong. Then brident waited until the last month to submit my insurance claim and submitted it to the wrong insurance. By the time they submitted it to the right insurance it was past the claim time and my insurance wouldn't pay it. Of course these money hungry lack of accountability parasites sent it to collections. What's best is that they won't give me access to the information I need to get my dental repair done without a payment, which is fully illegal btw. On top of that it took me two weeks after my implant fell out and over 25 calls to be able to get ahold of someone and once I did the chick was so rude, but that's not surprising, they were rude every time I was there as well. Get your dental work literally anywhere else. I would rather let all my teeth rot out of my mouth slowly than have to go here again. Thank goodness my new dentist actually cares.

Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

Insanely long wait, took an hour to be seen regardless of the appointment being at a set time. Then…read morefinally went back and had to wait more.

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

Great review of Dr.Hain. She is awesome. The oral surgeon she works with however Dr. Joe Mayes, I…read morewould not even rate him. He was unprofessional, had absolutely no patience and ended up costing me $990 for referring me to an emergency room that couldn't help at all. So, if you are looking for an awesome dentist go see Dr Hain. But if your issue is complicated, DO NOT see Joe Mayes.

Ever since Dr A left and under new management now, they are total scammers. Over billing, up…read moreselling and delayed with tactics of refunds. PLZ SAVE YOUR SANITY .... Don't go there

Was referred to Dr Corbet by UHC. Hands down best dentist I've ever been to. Never made me feel…read moreuncomfortable. Worked me in same day (I was a new patient). He listened to my concerns and right away took X-ray and confirmed his hunch. I had an infection that other dentist I saw the day before him missed (actually saw other dentist Friday, Monday and Tuesday). Right away he got me antibiotics and referred me to oral surgeon to discuss extraction. The staff was super friendly. They listened to my ordeal and worked me in. The assistant was gentle (my mouth hurt because of all the filing other dentist did and the infection) and didn't hurt me. They made me feel welcomed there. The office is super clean with music that's pleasant and soothing. Nice, relaxing atmosphere. They've won my business. I was like "hush and take my money" then they said ins covered it 100% lol. Me and my fiancé will continue to see Dr Corbet and staff.

So sad to see that this office has turned over again! Loved Dr. Corbet and really liked Dr…read more Carmen. The dental assistant had to ask for help to operate the equipment and talked me into a fluoride treatment. I really thought they forgot about me before the dentist came in. The dentist came into the room, never introduced himself, did not even have his name on a badge or scrubs, and didn't even sit down. He looked into my mouth while standing. They forgot the fluoride treatment. Someone came in and tried to have me leave a Google review while she watched me. Just a very awkward and non-professional experience. I will not return.

They remodeled !!!!…read more I feel like I'm at a luxury dental office now! Their service was always impecable but now the inside matches! Haha no offense. My usual tech was out so I was helped by Snow and Liz. They let me yap away. I didn't feel rushed and I was still out before 9:30 and my appt was for 9. So far it seems that everyone enjoys working there and it makes the experience great all around !

Very rude, my mom and 2 little brothers went there only for a checkup nothing big and one of the…read moreladies there told her that she wasn't supposed to be there (she never gave a date she just said that if she could come early in the morning that that's fine aka 9 in the morning) Now if you were told that I'm sure you'd think ok that means tomorrow at 9am as the lady said just never gave a date, They give people 10$ gift cards just to leave a review which is quite interesting if you ask me. I used this dentist when I was younger and never liked it, as a customer it's crazy that you can get upset only because YOU made a mistake and don't want to take care of it in a good and kindly manner. my mom wasn't rude at all she was just confused on why the lady was acting the way she was, WERE the CUSTOMERS and the way this dentist has treated us is absolutely disgusting! i won't be going back there and hopefully everyone who sees this understands, i will be leaving a review everywhere so everyone can see how bad this dentist truly is.

Love Dr Nguyen and his staff really laid back and chill never have to wait Dr Nguyen has a great…read morepersonality and the staff too I even send my son there17 year old they moved off westpark by heb hospital does deep cleaning he is so good I've never else cryed or tear up when he novacaine me and I have had a lot of work done you do not feel any pain he is a pro made my top and bottom paritals and if you don't have insurance they price is affordable and works with you which I now have dental insurance and he takes all dental insurance or payment plans he total chill

I was saving money in an account at Bella Vita for a procedure. I saved a small but decent anmount…read moreand then the previous Dentist sold the business to another Dentist. The new Dentist refuses to give me my full amount saved despite having evidence that I did pay that much into that account for that procedure, and has only allowed me to use $200 of my saved dollars as a credit. I didn't even like going to this dentist in the first place, they moved and sold so many times, and each Dentist has been terrible. Now the new Dentist refuses to give me my money. Be careful what you agree to with Bella Vita, they're not as helpful as they pretend to be