It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

I have had several eye specialists over the years and I have never been treated so well before…read morecoming here. The staff were welcoming and the Benshir's were professional and very insightful. I was very impressed with the level of care and the depth of knowledge and experience available. One of my children has struggled with different vision challenges growing up and because of the environment and personal attention to each patient, I bring my entire family here because of the confidence I have in them. I prefer to support a local business anytime and this practice is well deserving!

Dr. Marsha Benshir was highly recommended by my Neurologist and Concussion therapist. She is a…read moreNeuro Optometrist and very well known and respected. However, her administrative assistant is very RUDE and NASTY!! I could not find the address using WAZE & Google MAPS. She rudely asked where was I and then said " that is no where near us, we are in New Market, MD". I was near them and followed the directions, but clearly still lost!! The administrative assistant then said on 9/25/19, "IF YOU CAN'T FIND US, WE CAN'T HELP YOU". I said that is rude!! Professionalism, customer service is extremely important when you have a business. You never know what someone is going through or what they went through to get to their appointments. This was unacceptable and it is unfortunate I will never meet Dr. Benshir, but will send her a nice letter informing her about the lack of professionalism, patience and rudeness of her staff. If the phone service is not welcoming, who knows what I would of gotten if I would of found the location. I never Yelp before, but this made me angry!!

Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.

My husband and I were both patients of Dr. Hodges for a number of years. After my cataract surgery…read more(done by Dr Hodges) I had a great deal of vision loss. My husband was diagnosed with glaucoma but Dr. Hodges told him he was out of treatment options so his vision became severely degraded. Dr. Hodges seemed kind and personable but dismissed our concerns and told us there was nothing that could be done. Out of frustration about our continued vision loss, we set up an appointment with another ophthalmologist for a second opinion. She disagreed with Dr Hodges' assessment - she immediately changed eye meds, provided lots of options, and much more hope, for saving our vision. Already we are seeing better, but unfortunately, you can't turn back all the existing damage. We wasted much too much time and we lost way too much of our vision trusting Dr. Hodges.

I see this dr for Chrons disease in relation to the eye. Always friendly and informative/ makes me…read morefeel cared about. I also found out that you can purchase eye glasses in the office. They have very up to date equipment to measure the optic nerve and monitor changes year after year.

I have always had the best experience here! Short wait time, friendly reception services, clean…read moreenvironment, amazing friendliness. Their glasses selection is better than anyplace I've seen before. All of the doctors are wonderful-- courteous, ask questions, make sure you're comfortable, and provide professional service. Dr. Lisa Smith is so kind and I always feel refreshed after seeing her. She offers medical insight, solutions, and is always dedicated to helping me see things clearly. I will recommend everyone to come here! 5/5 all around.

Dr allagier is awesome! He's super nice, clear and transparent. The optometrist is ok but give them…read morea try and check them out

Had cataract surgery in both eyes -- went from 20/200 to 20/20 and 20/25!…read moreDr. Woods and the Busack Eye Center team were professional, kind, and amazing throughout. Seamless care, expert results -- highly recommend!

worst experience ever. Got cataract surgery and he screwed something up. He said he could fix it…read morewith a laser. They made me an appointment and I was running late so I called to change appointment and they said come in at 4:00. I did and sat there til 5:20 before seeing the Dr. they couldn't believe that I was very upset about sitting there for over an hour. they acted like they were doing me a favor by changing my appointment. A lady with a man bun and big glasses comes in and try's to tell me I was lucky to get the appointment. The Dr then tells me I should go somewhere else because he's uncomfortable with how angry I am. What a joke this place is.

Dr. Schwartz and his team are outstanding! They went above and beyond to fine-tune my prescription…read moreuntil I was completely satisfied. Communication was always prompt, whether by text or phone, and scheduling appointments was incredibly easy. The office is modern, welcoming, and makes every visit a pleasant experience. What impressed me most was the professionalism, genuine care, and attention to detail. The level of service far exceeds anything I've experienced at other optometry offices in the area. I couldn't be happier with my experience and look forward to being a patient for many years to come. Highly recommended!

Dr Boaz is very professional, but the office has a family feel to it. I just received my new…read morecontacts and very happy with the results. Great atmosphere, great results.

Husband very happy with care. Prescriptions were supposed to be billed to our insurance. We were…read moretold best price. 4 sets of drops was about $80. I checked with our insurance $37.25 not including our secondary insurance. The final straw was he ran out of one and the cost was over $70. Our cost was $25. We were told that they had billed insurance but no proof. Trust but verify.

I have heard good things about Dr. Thadani as a surgeon, but his staff is mediocre at best. I know…read morethat no one is perfect, but the office makes too many mistakes to be in a health environment. Incorrect scheduling is not the worst of their problems. Not only was I incorrectly scheduled on a day reserved for laser surgery (I was having standard surgery), but my lens selection was wrongly noted. Thank goodness we went over the procedure before a surgical mistake was made. Then there is the billing Assistant who works from home but confessed she did not know how to use the 'work' phone purchased for her; especially troublesome since work-at-home requires communication with the outside world. Then I noticed while on the Patient Portal, my husband was not listed as the designee for life/death decisions; instead another patient (including phone number) was listed. When I called him, he was surprised/amazed....never heard of me, let alone knew he would be required to make such decisions on my behalf. As I said before, Dr. Thadani is a competent and personable surgeon, but if you choose this practice for service, make sure they dot all the i's and cross all the t's. Your peace of mind requires extra diligence on your part.