Worst pedicure ever. Posted the pic. I still have dead skin on my feet which I asked her to remove. That and she asked personal questions about me and my family and where I lived, and when I didn't want to share personal details when I'm surrounded by strangers, she got pissed off. I will never go there again. read more

Heavenly Nails - Bad - Nail Salons Near Me - Hilo, Hawaii

Got my nails done here a few months back after being referred from my sister in law. Went to see the guy King. What I wanted and what I got were 2 very different things, it looked like a 8 year old did my nails. When he applied the acrylic, it was literally like acid to skin, my nail beds were on fire and he found that funny. You can tell this shop uses cheap acrylic because that is not supposed to happen ever! Even me, frequently getting my nails done, was a first timer to experience this. He then sprayed Hydrogen Peroxide on my fingers and the burning subsided. I did not want to even finish afterwards but he insisted that I allow him to. It was not till I got home did I notice how caked on the acrylic was, the unevenness of the entire set and the crappy details of the nail design. After a week did it start growing out and made my fingers hurt. I removed all the acrylic at home and my nails are still healing. My nails are very brittle when they grow out and always end up breaking, I have dents in my finger beds. Seeing the pictures he posts on his Instagram account, I really thought I was in for a treat but my set did not even look close to these pictures he posts and the whole thing was a mess, felt very rushed also. I will never go back and I don't recommend at all! read more

Had a deluxe pedicure, great massage and very relaxing! The pedicure turned out great.

I heard nothing but good things about this place. But my experience wasn't too good. I showed the lady a picture of what I wanted on my toes, but I got something that looked like marijuana leaves on my toes. Lady kept repeating to me that I HAVE to do gel nails in order to get a nice design results. I left the nail salon with a design I could've simply had my 7 year old cousin do for me. read more

Heavenly Nails - NOTHING like the picture i showed the lady. Could have simply done this myself - Nail Salons Near Me - Hilo, Hawaii

Lily does my lashes and i highly recommend. Don't know what I would do without her! King has done my nails and he does a good job of that too read more

1st time my nails have looks so beautiful! King is very articulate and makes you feel even more beautiful when you walk out!

My husband and I got pedicures yesterday and it was great! The handsome technician gave me a lovely leg massage. I got the Mia Cat Eye blue M15 polish- he used a magnet to make the cat eye shimmer. It looks so cool! I Highly recommend this busy salon. read more

i went in to get my eyelashes permed and tinted. that was the biggest waste of $57 i've ever spent. my eyelashes look the exact same only slightly darker. they are not permed whatsoever. i had to wait almost an hour even though i made an appointment. extremely unprofessional and just a complete waste of my time and money. i will not be returning and would not recommend to anyone looking to get their eyelashes permed. i actually cannot believe i just wasted my money on that read more

Heavenly Nails - eyelash "perm" and tint - Nail Salons Near Me - Hilo, Hawaii

On a good note this place is clean. Unfortunately I find myself editing my once very happy happy review. It seems as if things have changed since I've last visited. Prices are still reasonable and staff is still friendly, however the skill level is inconsistent. The same nail techs I've had here before unfortunately do not work here anymore :) My friend and I were happy with our pedicures the first time, but not so much the second time around. I wouldn't necessarily cross this place off of salons I'd visit, I'd probably try this place again. read more

Heavenly Nails - Nail Salons Near Me - Hilo, Hawaii

I went here to do my nails for winter ball and they came out AMAZING! She hand painted a beautiful snowflake on my nails like I asked. I thought she was going to use a sticker but she totally free handed it. I got a manicure with gel polish and it came out exactly like the design I chose. The people are friendly and sweet and it was just a great experience. Definitely never going to go to any other nail salon anymore. read more

Heavenly Nails - My amazing nails for winter ball courtesy of heavenly nails! - Nail Salons Near Me - Hilo, Hawaii

Got my nails done by Lilly and she is super efficient and accurate. She did my nails exactly how I wanted them! My mom and cousin also got their nails done by 2 other ladies and they loved their nails as well. This is such a great place, it will definitely be my regular go to place for my nails! read more

Heavenly Nails - Nail Salons Near Me - Hilo, Hawaii

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Trying to run away from the long wait at the mall we called here and they got us in sooner than we expected. The girls were polite and thorough in our pedi's. Just a little hole in the wall shop but worth it. It could be maybe a lot more pleasant if they invested a little more to the ambiance. Maybe one day! read more

Heavenly Nails - Looking out onto the street. - Nail Salons Near Me - Hilo, Hawaii

They were very nice. I'm very satisfied with the end product. The woman I got was articulate and was trying her best to not to make my nails crooked which is awesome(: read more

Heavenly Nails - Nail Salons Near Me - Hilo, Hawaii

Had to update my review of them since it's been a while. My last review was after my first (!) time there. I'm now a loyal customer and I couldn't be happier with their services. For starters, I LOVE Hailey but I go to King for my nails. We've established a good repoire and he knows my style well enough by now for me to be able to give him creative freedom when I'm not exactly sure what I want. They always do a great job with lash extensions and waxing. Super sweet and accommodating, so much so that my daughter is always excited to go with me now. There's no better salon downtown! They're also great at repairing other places shoddy work, which is nice, as I'll be needing them for that tomorrow! read more

I went for a manicure and the people are very rude. The guy doing my nails messed up multiple time for a poor jcommend!

Always make an appointment . Yet everytime I come in for my appointment . They take walk ins . They don't remember their appointments . I usually wait 30 minutes but today it was almost 2 hours for a lash refill . I made my appointment 4 days in advance. I think it's ridiculous how everyone has to wait . They should know timing and not just tell anyone to come in cause your busy and wanna get off the phone . read more

It was terrible. I asked for a marble look on my nails and she just drew lines with the nail polish brush, I was shook. Right after the appointment ended, I head over to cocos nails to get it re-did. The lady at cocos nails, did a great marble look fast and QUALITY. read more

Had read reviews and seemed like a safe place to go for a decent pedicure. We booked a week in advance given it was to be on New Years Eve day. Hubby and I arrived on time looking forward to some pampering yet the expression on owners face was like she was saying "what do you want" or "you better have appt. because we are busy". Not the greeting one would expect. No smile, no hello...just gave a stern look and waited for me to hopefully say we had an appt. OK....so she muttered something walking away pointing to the nail color, which I knew meant pick out a color. To my husband she quickly pointed to one of the pedi chairs. A minute later another gal came to start filling the foot bathes for us. She was assigned to me, the owner to my poor husband. My gal did ask how I was but that was end of verbal communication for the pedicure. The owner only pointed to a paper asking which pedi we wanted. We chose the middle one, 30.00 thinking it would be extra time and added perk. Well, lets just say the experience wasn't good. I've never ever had such a quick nail and foot treatment service so rushed in my life. I don't think she spent more than 5-7 mins. cutting, shaping and cuticle care on my toes. Then it was on to a foot scrub for couple mins. each foot, then the so-called extra 5.00 bucks for the sugar foot/leg scrub. That was the only decent part of the visit. But again maybe 3-4 mins. each foot/leg. Then she rinsed all scrub off and assumed she was going to massage lotion, hot stones or something as final process before doing nail polish, but oh no....she was done with all but painting nails within a mere 20-25 mins. tops!!! Unbelievable. My hubby was out of the chair about that time as well. She went on to paint my nails, never asking if I liked the color before rushing to commit to all of them. Then before she even had lid on polish she was motioning me to get out of the chair and go put my feet under the blue light at a table near the door. I must add the pics of the salon looked like a fair size place, it was so misleading the salon is very tight quarters and very small. When I went to pay I noticed they tacked on taxes which I've never seen before in a nail shop, normally the price on the board is what you pay. I was reluctant to even give a tip. No thank you from either gal, no "Happy New Year", no "how do you like it?" nothing. Just felt like they could care less and just want the next paying victim in the chair. Have no clue how the reviews could differ so much from our poor experience. Never again. read more

Glad that Hailey opened her own place! She is a great manicurist and does fun things with designs to make your nails pop! My tips and gel nails last for three weeks and longer!! read more

So I actually found King on Instagram ... and all I have to say is his the BEST went in with horrible nails done by Nicole's nails in the mall ... and now I'll be a loyal customer ... friendly took his time not rushing and made sure I was comfortable read more

Heavenly Nails - Nail Salons Near Me - Hilo, Hawaii

I had an appointment and waited 25 minutes before I walked out. No apology and no acknowledgment whatsoever.

Went to Heavenly Nails for the first time. Great service, friendly, clean and the best massage chairs. I will be back!

Had an appointment with a friend. She had her nails started within about 5 minutes of us arriving; I had to wait for over a half hour. We were on a tight schedule so this meant I had to skip my manicure. My friend's manicure was a weird color (even though she requested a very light neutral) and not very well done. Plus, we realized later that a wad of cash fell out of her wallet (which we realized immediately after leaving, so it definitely occurred there) and none of the staff thought it important to attempt to speak up and/or return it. While there, a nice Mom and young daughter (who also had appointments) left after waiting patiently for 20 minutes or more. The daughter was especially disappointed. Clearly appointments are a joke at this place and are routinely not honored (as they just take whomever walks in whenever and then expect those with "appointments" to wait). Also, most of staff was seemingly rude. Do not recommend. read more

Super pedicure, meticulous work on my polish and cuticles, very gentle, and the leg/food massage nearly sent me to sleep, it was heaven. I can't wait to go back, don't hesitate to go in and indulge....Mahalo read more

I'm not usually one to do this but I was so disappointed with my pedicure first of all I told her I had a cut under my foot & that she didn't need to massage it or anything I just wanted my toes painted & I let her know before but she still did it when I told her not to, then when she started to paint my nails she didn't paint my whole nail she missed spots & it was like she was rushing to get through it & she DID NOT CLEAN IT UP she got nail polish on my skin & her paint job was just so bad I waited till the end to see if she would clean it up & make it look decent but she DID NOT . Their customer service wasn't even good either as they were doing my nails a lady walked in & out of the 5 workers there none of them said "hi we'll be right with you, you Can have a seat for now" nothing they just stared . So I'm not a rude person at all & like I said I'm not one to leave things like these but this was my first time here at heavenly nails & I was so DISAPPOINTED. I'm never coming back . read more

Not as great as before. Haylee still does a great job, if you get her or have an appointment with her. Prices are still reasonable with friendly staff, however, it takes a long time to get a mani and pedi done. The times I went, I got passed off to two different nail technicians. It seems like they are short staffed most of the time. read more

I had an overall good experience with this nail salon. Everyone was really nice. My pedicure was so cute and the pedi chairs were super comfy. I had gel nails for my mani and the design just wasn't that great. They were busy and had 5 customers with 3 techs in there, but I felt my gel mani was rushed and he design did not come out exactly how I wanted it to. I would go back to give the place a second chance. Plus they're open Sundays, which barely any other nails salons are. read more

Very friendly staff but their services are subpar. I came in for an acrylic fill but the nail technician removed all but two of my acrylic nails. So I figured she would be placing new tips on my nails. NOPE! Just placed the acrylic directly on my nail. My nails were left uneven, some are thicker than others, gel nail polish was left on my fingers. The pedicure was worse! The water was cold and the entire thing (sugar scrub, lotion massage & polish) took 15 min at the most. Would not recommend this place. read more

Found King on instagram over a year ago! He always does a great job and is always accommodating. Although I only go to him for manicures I have had nothing but good experiences when going there. I highly recommend him. Also because I've gotten my nails done for a long time, I can tell you price wise it's very affordable and quality is amazing. He's a perfectionist and good at what he does. read more

I still don't know why this place comes so highly recommended from friends, acquaintances, and people I meet through my job! I already have a nail girl but I decided to try Heavenly because of the rave reviews. A couple of months ago, I needed a fill on my full set. I made an appointment a week in advance, came a little early and found only 2 technicians working and 3 times as many customers waiting. They had people mid-pedicure and mid-manicure and were rotating out, working on each person. It was the strangest thing. I checked in for my appointment and still had to wait 45 mins for another technician to show up to finally be seen, and to still have a terrible job done on my nails. I decided to never stray from my nail girl again. Fast forward to today. I'm leaving on vacation in 3 days and wanted to have lash extensions done. Took a chance on Heavenly for this service because I know so many girls who get their lashes done here. I made an appointment 3 weeks ago. I came promptly at my appointment time, but 30 minutes later I'm still waiting here with no explanation. Everyone I know loves this place. What am I doing wrong to not receive the same level of service? By far the worst experience with a salon EVER. Update: after 45 mins of waiting I asked how much longer it would be and was completely ignored. I asked again "Anybody? Anybody know how much longer? Anybody hear me?" No answer. I guess this is why I am getting bad service. I'm invisible. read more

Not the friendliest greeting and first time getting gel polish removed hurt. I left with a nice looking polish but they actually ruined my nails. They are so brittle and beat up now from the extra deep filing. I prefer the mall! read more

I would highly recommend going here for any of their services. The staff is friendly and very welcoming. I get my nails done by Lily, and she is the best! I have acrylic nails, but she does an awesome job of mimicking the gel nail look, all the while being the most gentile manicurist I've ever been to. read more

Very friendly, very clean salon. Convenient for a day in Hilo town. Parking spots available in gravel lot near coffee shop down hill. Probably best to call ahead, they were full on a Tuesday morning with appointments, not enough staff to deal with lots of walk-ins. I recommend! read more

Love this nail salon - the selection of colors is outstanding and the people there are fun and friendly!

Hailey is amazing and talent!!! Always enjoy getting my nails done by her. Tried a few places in Hilo but their nothing like Heavenly Nails. A little nail salon downtown you must go to if your ever in Hilo. If you just need a pedi Hailey's mom is awesome as well. I always leave with a smile on my face. Thanks Heavenly Nails you guys are the best! read more

This place is the best nail shop in Hilo!!!!! They are all good no matter who you go to. Service is excellent, they are very courteous. Haylee's 3-D Nail Art is superb and the nail art jewelry they have is incredible, no other nail salon in Hilo has the selection she has. You have to park on the street, but it is worth it. You will not be disappointed. read more

The area was very small. Not very welcoming. It was $10 just to get a gel color removed so I got the gel color replaced. The lady didn't really ask me, she just kind of started and asked me what color. The nails did not turn out very nice. They are already chipping and there are pieces of dirt or something UNDER the gel. So it is bumpy. read more

Quality and designs are good, but not worth the wait. I made an appointment for 4pm and they didn't get my manicure done until after 6pm. I would not have been so upset if I had been told to come later. Or if they had said I would have a 2 hour wait. I will probably go somewhere else next time. I did not appreciate wasting such a chunk of my evening. Especially since I have other things to do. Came close to walking out. And I told my friend who's first time it was that they were awesome, and we were both disappointed. Expect to wait very long time, even if you have an appointment. People who arrived after us were helped before us. Also, my friend understand their language and they were talking rudely about us and how we were "impatient". We weren't being impatient. We were waiting patiently for 2 hours. Only for them to help people who walked in after us. I have never had such a bad experience at a nail salon before. I will DEFINITELY not be returning. I went to Coco Nails in the mall, and they were more than able to help us with our nails. They were friendly and talkative and didn't once make us feel like a burden. read more

I get my nails done with Hailey all the time. Hailey does a great job with lashes too. She is the most gentle and careful. I would recommend this place to anybody for a relaxing pedi/ mani. read more

Made an appointment for 10am for two pedicures and 1 manicure for my mom and sister and I. It took about half an hour for them to start the pedicures and by the time they were done they still hadn't started my manicure. After waiting an hour AFTER my appointment I decided not to get a manicure because of the poor service. I got no apology what so ever about the wait. I will not be going back and would not recommend this nail salon to anyone based off of the customer service I received. read more