Redemption! After having a very disappointing experience with a tech whose day day I had ruined simply because I showed up for my scheduled appointment, I scheduled an appointment with Micole. Not only did she do an amazing job on my nails (hard gel), she was engaging and friendly! The attached photos are about 10 days after Micole did my nails. You can tell when someone cares about their work; Micole is a perfectionist! read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

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Makamae is my go to for my monthly gel pedicures! Been going to her for almost a year now and no complaints!

I was on this side of the island and desperately needed a gel pedi, which I get regularly but was way overdue. I had the most amazing foot/leg massage and the price was extremely reasonable. Highly recommend! read more

The people are nice but the quality of the products is terrible. The gel mani hasn't lasted a week without major chipping the last 3-4 times I've been there. The chairs are comfy and I like online booking but that this point it's not worth it. Please get better quality gel. read more

RUN AWAY. DO NOT GO HERE Worst nails and service in Hilo! Super RUDE staff! Said discriminatory things and also price bait & switch! I was visiting this place for the first time so I asked to be clear how much it was for my service before I sat down to have the service. When I got up and went to pay for the service, I was told that it would be about $20 more than I was initially told! The sweet lady who did my nieces nails confirmed to the people at the front desk that that's how much I was quoted what's on the menu. The people at the front desk continued to be argumentative and extremely rude to me and insisted charging me more for add-on services that I did not request, like 2? Take home nail file kits that I did not request nor did I take home. The quality of the products and the job that was done was mediocre at best hopefully I don't get an infection because she went over my nail that was bleeding when she got done filing it. Overall horrible experience by an employee who followed me outside to yell at me. What a joke. Highly NOT RECOMMENDED read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

Great service! I did dip on nails. Hubby did manicure and pedicure. He said it was the best massage on his feet. read more

Alyss Nails & Spa - My husband loved it. - Waxing Near Me - Hilo, Hawaii

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My fingers have been throbbing in pain since I left. There are major gaps in the nail polish and it looks like a child did my nails for something that cost $65. The person doing my nails did not bother to file or shape the acrylic underlay. My nails feel very thick and I'm really unhappy with my experience. There was another employee just hovering over the table entire time, just very uncomfortable. read more

Alyss Nails & Spa - Nail polish poorly applied. Obviously missed spot - Waxing Near Me - Hilo, Hawaii

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DO NOT GO HERE!!!! I got a pedicure with them and kept getting ingrown toenails and my toenail eventually came off. I'm so sad this happened especially with the heat now I can't wear sandals because my big toe is missing a nail read more

Mahalo Alyss Nail Salon! Our 3rd visit w/granddaughter's & niece!! Appreciate Makamae, Alyss, Steven & Lynn for taking care of us! Being the first appointments @9am is lovely, quiet & relaxing! Online registration is convenient! Staff is accommodating & establishment clean as always! We will return read more

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Was turned away, mid-service, because I point out that the shaping of two of the nails was crooked in an obvious way. When getting acrylic nails, it's up to the customer to determine length/shape. I did this in a normal, and of course particular way. I was then told that my service would not be completed because I was too finicky -- this was after being extremely polite in my requests and even in my small talk (finding out the technician was from Kentucky and has been in for a year, etc. When I pointed out that I had not been rude, but had made a reasonable request for the shape of my nails, I was then told that I was being turned away due to time -- this was after calling ahead and detailing exactly what services I'd need done. I strongly discourage anyone going to this establishment. Terrible customer service. Potentially racially motivated. read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

Just moved to town and walked over to this salon to try it out. They had a lot of stuff on site, and were able to accommodate a walk-in acrylic fill. They did a great job, my nails look very professional, and are very thin just the way I like them. The service was very quick as well, wait time was about 15 minutes and the whole process was less than an hour. And for an acrylic fill it was just about $40, which is very reasonable. They have a lot of pedicure chairs as well. I'll definitely be back. read more

Alyss Nails & Spa - Pink acrylic fill, clear top coat - Waxing Near Me - Hilo, Hawaii

I've been coming to Alyss nail and Spa since opening. I've consistently had a positive and exceptional experience. Every person I've encountered has been nothing short of amazing. Friendly, talented, and honest! The salon is clean & comfortable. I normally receive my nail services from Alyssa and Makamae, both provide the utmost attention to detail in their work, just exceptional! I've also had other workers assist me when they are busy and still receive great service! Highly recommend getting your spa needs here, you won't be disappointed. read more

It literally hurts to write this, I've gone back and forth in my mind about writing this, as I enjoyed my visits and services until recently. I need to update my previous review with a warning message for this business, and hopefully spread awareness of clients' health due to my bad experiences. More than six months ago, my once favorite pedicure tech made a deep cut with the cuticle cutter on the side of my big toe nail, basically removing all the cuticle and the adhesion of where the nail connects with the flesh. It seemed like an absentminded mistake as it happened after getting over a year of consistent great pedicures. I couldn't go back on a normal basis because the nail was painfully sore and slowly healing from the cut. But I was willing to go back as a one-off mistake. I did return after 3 months, and spoke with a different pedicure tech who I had not worked with before. I explained the problem and pain, hoping she would be gentle. Instead, without asking permission, she goes and does the same thing on my other toe, but makes an even deeper cut. I was so visibly upset that she repeated the exact thing I was actively trying to avoid, and she goes and pokes where she cut with the scraper making me jolt and yelp in pain. I think there was a language barrier and perhaps she did not understand my problem and request. I just silently prayed as I left it wouldn't be as painful and take as long to heal as the other toe. But unfortunately I am for the first time in my 42-year old life, experiencing an ingrown big toenail as a result of her cut that has been incredibly sensitive and painful. I'm still healing from it for over 3 months, and I have not been able to enjoy any pedicures. My message to this business is that a tech should always ask permission to make cuts and especially on the sides of the toenails. For safety and to avoid problems such as infection and ingrown toenails they should not completely remove the cuticle or separate the adhesion of the nail to the flesh. With permission, they should only cut where it naturally separates from the flesh. And hopefully this empowers clients to be very clear about NOT making cuts on the sides that separates the nail. I hope the business will re-train employees to be gentle and ask for consent when making cuts, and to make cuts with restraint. read more

Alyss Nails & Spa - Giving my toe nails a break to breathe and had gel polish removed without reapplying. Then had the nails buffed to a shine. - Waxing Near Me - Hilo, Hawaii

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Quality manicure. nails with Tap - Ms Tennessee was a quality manicurist. I had no appt and had to be back aboard Princess Ruby at 4. I was back by 1. Great service nice job. read more

What I look for in a nail artist and technician: clean application with intention. My appointment was with Alyssa, the owner and name of the spa and she did not disappoint. I wanted a medium almond shape in a milky baby pink to go with my outfit for a wedding I'd be attending. I had two reference photos close to the color I had in my head, but couldn't quite explain what I envisioned. Alyssa was on it and suggested a new dip powder, which was pretty and I liked that it was new so we went with it. I also wanted tiny rhinestones on my left ring finger because I don't often wear my flashy engagement ring but still want to flash my love. Alyssa had me covered. It was a studded nail, super cute. She delivered on all fronts: length, shape, smoothness (no bumps!). They came out beautifully! The spa was clean and a decent size, so I can imagine it being an option for a bridal party. While I was there some little hands were getting lots of love on mommy and me dates so I'd say it's definitely an option for kiddos. Btw you can make appointments online with any nail tech except Alyssa; you'll have to call for a spot with her. Thank you Alyssa and company! read more

Been going to Alyss Nails & Spa for some time now... Staff has always been super professional and provided nothing but, the best service to me. They are always super clear on pricing and I never feel pressure to do things I don't want to. They always make sure I walk away happy and satisfied. Alyss Nails & Spa is highly recommended. read more

Alyss Nails & Spa - My most recent set... #springtime - Waxing Near Me - Hilo, Hawaii

My nails look fine and are as I expected for a random walk-in. I just got a basic color set of acrylics. Shape is exactly what I asked for. I can't front, my nails hurt bad. I am not sure if it is the amount that he shaved them down before the acrylics or what but they hurt for two days afterwards. I usually expect some amount of pain but this felt a little excessive. read more

This was my 3rd time to the salon but first time ever getting acrylics. I made the appointment online but I didn't even know what option to select for what I wanted to get done because there are sooo many. When I got there I was worried about asking for something else because I don't want to be an inconvenience and the nail tech who helped me check in told me it was okay to change my mind. Lol it was just very sweet and what I needed to hear. I got a spa pedicure and these acrylic nails based off a reference picture. Two nail techs took care of me and they both did an amazing job, very thankful read more

Alyss Nails & Spa - Acrylic nails - Waxing Near Me - Hilo, Hawaii

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3/19/23 I usually have a great experience at this salon but today was just very unprofessional and confusing. I had a male nail technician (I did not get his name.) and the overall experience was so difficult and confusing. First off, the work on the acrylic was very sloppy as the nail that they glue to your natural nails fell off and he continued to glue the same one even after it chipped. Secondly, when I was choosing my nail color, I initially chose a pink/mauve color but it looked oxidized as it was MUCH more orange than the example. I asked for a change in nail color as he painted my nails and instead of taking it off cleanly, he just continues to paint over it the wrong color with the right one I chose. I chose a French tip style and the curves are quite crooked and uneven. You can also see the wrong nail color at first before I asked him to redo it which still has a slight outline with the wrong color. (I'd also like to add that he had an attitude every time I asked politely if he could redo or touch up on areas that were clearly sloppy) It is just so disappointing to pay $60 for sloppy nails that I was excited to wear for my birthday. So so disappointing. I came here 3 times before today and I've never had a problem. 3/20/23 I CAME BACK THE NEXT DAY! I was helped by Miss Lovey and she was amazing! She made sure to ask questions on what I actually wanted and was just so supportive and understanding. Thank you for fixing my nails! I appreciate you so much :D I'll make sure to book an appointment with you from now on ;) read more

Alyss Nails & Spa - Redone nails! So beautiful - Waxing Near Me - Hilo, Hawaii

I used to go to another hot spot in Hilo to get my nails done. While I was going regularly, my nail tech was recently starting to over file my nails. My nail beds would burn after getting a fill. I decided to give my nails a rest for two weeks and just before my vacation, I made an appointment at Alyss Nails and Spa. Lovey was awesome. I showed her what I wanted and she ran with it. I am definitely going back, no hesitation.. this time, I'll be getting a fill and a pedi. Thank you Lovey!! read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

I just wanted to say I've every time I've been there I've had an amazing experience it's always been clean professional on time and you feel like a princess and you walk out for the next 4 weeks you look down at your hands of your feet and you're like Yes the magic is Steven thank you thank you thank you read more

Called Sunday around noon and was able to get an appointment around 4. The salon was cute, clean and much larger than i expected. Alyss did my nails and she is amazing, so sweet and talented, these are definitely my new favorite set I've ever gotten! read more

Alyss Nails & Spa - Nail art - Waxing Near Me - Hilo, Hawaii

micole is super super nice and she did my nails perfectly i love them!! please never take my girl micole away shes so sweet and funny. everyone around was in a good mood and it felt super friendly and nice to be around everyone. read more

It's official...This is my go to nail salon now. I've been lucky and impressed both times I've been to this place. The lady's are always nice and friendly...and both times I've done walk-ins though I still would suggest appointments. There amazing at what they do and the lady who does my nails ( I'm sorry I never got your name ) is amazing and I love what she does to my nails....yes I'm a dude but I like having pretty festive nails. I'm official hooked on this place and I can't wait to go back...oh and these acrylic nails last...I had the November nails from the 1st of November till today November 25th and I work hard with two jobs and these baby's have stuck. If you feel like getting your nails done check em out. read more

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I have been coming to Alyss for years, and the quality and service keep me coming back! Makamae is the best nail lady i've ever had. I have thin nails and she always takes her time to ensure my nails stay strong. The professionalism and calm, clean environment is the best in town. I couldn't recommend it more! Don't listen to the bad reviews, the crazies will always be angry read more

Last minute appt. Steven prepped my feet for callous remover which was a cheese grater lol. He was careful with the two cuts I had made the night before trying to get the dead skin off. First time here. read more

Even if you make an appointment you still are waiting. They made us wait 10 minutes past appt time before they sat us in our pedicure chairs and then waited another 20 minutes before someone came to service us. Make sure you don't have any plans after because a simple mani-pedi will take about 2 hours. There were others waiting along with us. Customer service is a total disappointment. read more

This was my first time here as it was recommended by a friend! I came here to get my wedding nails done and they did not disappoint! I got a mani pedi and it was so relaxing. I got regular gel on my toes but the pedicure was super enjoyable. As for my manicure I got acrylic with deep French tip and a design and I'm so in love!! I showed a picture of my inspo and GIRLLLLL he did not disappoint. I got exactly what I wanted and left a happy camper!! read more

Alyss Nails & Spa - Deep French tip with design - Waxing Near Me - Hilo, Hawaii

Great experience, wonderful services. Plan on returning later today. Friendly staff and customers making for a relaxing vibe

First time going here. Made appointment. Walked in and was instantly surprised by the size and amount of stations/chairs. Check in was so easy and everyone was so kind and professional. Best pedicure I've had in Hilo hands down. Also. Eyebrow wax!!!!! So many compliments on them! Will be going back and nowhere else. Recommend to this spot by Iris- owner of Mermade Spa. read more

I finally had some free time to pamper myself so I called up the store to see if they had any openings for a pedicure and full set. They were able to take me in before closing and still provided me with the best service without making it feel rushed. Pedicure was great like always but I really enjoyed having my full set done. May was my nail artist and she was AWESOME. I wanted douyin inspired nails and I knew it wasn't a very common style to get but May went out of her way to watch a few tutorials and worked her magic. She was very professional and kept asking for my input on how the nail looked and if I wanted to do anything different. I'm SUPER happy with the end result and will be going back again when I'm ready for a new set :) thank you May! You rock!! read more

Alyss Nails & Spa - Douyin inspired set - Waxing Near Me - Hilo, Hawaii

Ladies.... If you love your man/husband/boyfriend/son, I suggest you DON'T take them there. Went in with getting a DeluxePedi, took 25 mins for the lady to finish as well as my friend that was with me. Lady couldn't even get the right color nail polish. Not only that my son and husband had the most uncomfortable experience going there for the first time. Never ever would I go back. One and done. read more

Thank you Gee Gee for the beautiful nails and hot stone Pedicue with my cherry blossom scrub looking forward to seeing you again in 4 week. read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

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This is a great place to come for a quick and affordable pedicure. In and out in 30 minutes. They have multiple options for a more spa like experience, but due to time constraints, I just got the basic $30 pedi. It's clean and there are a lot of different colors to choose from. You can walk-in, but they also take appointments. FYI: You get a little baggy to keep with toe separators, a nail file and tiny pumice. It's $2, but if you bring it back on your next visit or visits, they won't charge you. read more

The quality of service has gone downhill. They are overbooked and understaffed with with qualified nail technicians, I went in for an acrylic fill,They placed me with someone who did not know what they were doing, I was in a two weeks prior, so I thought a simple fill would be easy, the new girl wanted to rip my nails off and give me new set. I said no that would hurt, she did not know how to file them. My fingernails are not the right length or shape as each other they're extremely bulky. I will not return or recommend them. read more

I went with my Husband for a Deluxe Pedicure. We had an appointment but it took them 40 min to get to us. This was at the end of the day. They said they were short staffed. We were not in a hurry so it wasn't an issue. My tech's name was Steven and he did a great job. The massage was great and the entire experience was perfect overall. I don't remember my husband's tech's name but he was really happy with it as well. I recommend the deluxe pedicure. The scrub was amazing and the mask and cooling gel were so good too. Our skin felt so soft after. I would go again. read more

Best manicure I've ever had. I'm so happy. The edges, the cuticles, it's all perfect. I had Lovey as my technician and would definitely recommend her. read more

Alyss Nails & Spa - Waxing Near Me - Hilo, Hawaii

Although they did a good job with our nails, the techs were very rude when we decided to get the spa pedicure (cheapest option for pedicures). They obviously did not realize I understood Vietnamese just by the fact that they were blatantly talking and laughing about how cheap we were being to the other nail techs. My husband and I just wanted go in and get our nails cut and cleaned, no more, no less. Once we paid, my husband tipped the techs $10 each (because we respect their job) then that was when they were all happy. read more

Great recommendation by SIL...walk-in for deluxe spa pedicure and a kid's mani/pedi. Relaxing spa massage chair and much needed leg massage by my amazing technician. My other SIL and the kid really enjoyed and extremely pleased w/ their sessions. Technicians were kind and patient w/ an 8yr old. Covid guidelines continue to be in place. Prices are about the avg compared to CA. Cant wait to come back when we're home again. read more

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I am an 88year male who has never used the services of a nail spa. But, because taking care of my toenails has become more and more difficulty as I approached the ninth decade, I decided to try one out. A friend who helps a Vietnam veteran who lost a leg as a result of his service recommended Alyss' so I decided to try it out. My appointed was made for a 9 AM for just nail cutting and filing. When I arrived they were waiting for me and Lynn quickly whisked me away to a very comfortable chair and after a brief discussion set to work. I must say I have never had a more pleasant and relaxing time. She worked fast but carefully making sure to give me not only what I wanted but more. I left there resolved to return on a regular basis and even to bring my 85 year wife. I recommend this establishment without reservation. read more