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    Alyss Nails & Spa

    4.0 (84 reviews)
    Open 9:00 am - 7:00 pm

    Services - Alyss Nails & Spa

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    14 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    Waxing

    Alyss Nails & Spa Photos

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    Recommended Reviews - Alyss Nails & Spa

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    Reviews With Photos

    Jen J.

    RUN AWAY. DO NOT GO HERE Worst nails and service in Hilo! Super RUDE staff! Said discriminatory things and also price bait & switch! I was visiting this place for the first time so I asked to be clear how much it was for my service before I sat down to have the service. When I got up and went to pay for the service, I was told that it would be about $20 more than I was initially told! The sweet lady who did my nieces nails confirmed to the people at the front desk that that's how much I was quoted what's on the menu. The people at the front desk continued to be argumentative and extremely rude to me and insisted charging me more for add-on services that I did not request, like 2? Take home nail file kits that I did not request nor did I take home. The quality of the products and the job that was done was mediocre at best hopefully I don't get an infection because she went over my nail that was bleeding when she got done filing it. Overall horrible experience by an employee who followed me outside to yell at me. What a joke. Highly NOT RECOMMENDED

    My husband loved it.
    Colette B.

    Great service! I did dip on nails. Hubby did manicure and pedicure. He said it was the best massage on his feet.

    Nail polish poorly applied. Obviously missed spot

    My fingers have been throbbing in pain since I left. There are major gaps in the nail polish and it looks like a child did my nails for something that cost $65. The person doing my nails did not bother to file or shape the acrylic underlay. My nails feel very thick and I'm really unhappy with my experience. There was another employee just hovering over the table entire time, just very uncomfortable.

    Gel Manicure
    Nene S.

    Mahalo Alyss Nail Salon! Our 3rd visit w/granddaughter's & niece!! Appreciate Makamae, Alyss, Steven & Lynn for taking care of us! Being the first appointments @9am is lovely, quiet & relaxing! Online registration is convenient! Staff is accommodating & establishment clean as always! We will return

    Talya G.

    Was turned away, mid-service, because I point out that the shaping of two of the nails was crooked in an obvious way. When getting acrylic nails, it's up to the customer to determine length/shape. I did this in a normal, and of course particular way. I was then told that my service would not be completed because I was too finicky -- this was after being extremely polite in my requests and even in my small talk (finding out the technician was from Kentucky and has been in for a year, etc. When I pointed out that I had not been rude, but had made a reasonable request for the shape of my nails, I was then told that I was being turned away due to time -- this was after calling ahead and detailing exactly what services I'd need done. I strongly discourage anyone going to this establishment. Terrible customer service. Potentially racially motivated.

    Pink acrylic fill, clear top coat
    Sabrina P.

    Just moved to town and walked over to this salon to try it out. They had a lot of stuff on site, and were able to accommodate a walk-in acrylic fill. They did a great job, my nails look very professional, and are very thin just the way I like them. The service was very quick as well, wait time was about 15 minutes and the whole process was less than an hour. And for an acrylic fill it was just about $40, which is very reasonable. They have a lot of pedicure chairs as well. I'll definitely be back.

    Giving my toe nails a break to breathe and had gel polish removed without reapplying. Then had the nails buffed to a shine.
    Tara K.

    It literally hurts to write this, I've gone back and forth in my mind about writing this, as I enjoyed my visits and services until recently. I need to update my previous review with a warning message for this business, and hopefully spread awareness of clients' health due to my bad experiences. More than six months ago, my once favorite pedicure tech made a deep cut with the cuticle cutter on the side of my big toe nail, basically removing all the cuticle and the adhesion of where the nail connects with the flesh. It seemed like an absentminded mistake as it happened after getting over a year of consistent great pedicures. I couldn't go back on a normal basis because the nail was painfully sore and slowly healing from the cut. But I was willing to go back as a one-off mistake. I did return after 3 months, and spoke with a different pedicure tech who I had not worked with before. I explained the problem and pain, hoping she would be gentle. Instead, without asking permission, she goes and does the same thing on my other toe, but makes an even deeper cut. I was so visibly upset that she repeated the exact thing I was actively trying to avoid, and she goes and pokes where she cut with the scraper making me jolt and yelp in pain. I think there was a language barrier and perhaps she did not understand my problem and request. I just silently prayed as I left it wouldn't be as painful and take as long to heal as the other toe. But unfortunately I am for the first time in my 42-year old life, experiencing an ingrown big toenail as a result of her cut that has been incredibly sensitive and painful. I'm still healing from it for over 3 months, and I have not been able to enjoy any pedicures. My message to this business is that a tech should always ask permission to make cuts and especially on the sides of the toenails. For safety and to avoid problems such as infection and ingrown toenails they should not completely remove the cuticle or separate the adhesion of the nail to the flesh. With permission, they should only cut where it naturally separates from the flesh. And hopefully this empowers clients to be very clear about NOT making cuts on the sides that separates the nail. I hope the business will re-train employees to be gentle and ask for consent when making cuts, and to make cuts with restraint.

    My most recent set... #springtime

    Been going to Alyss Nails & Spa for some time now... Staff has always been super professional and provided nothing but, the best service to me. They are always super clear on pricing and I never feel pressure to do things I don't want to. They always make sure I walk away happy and satisfied. Alyss Nails & Spa is highly recommended.

    Acrylic nails
    Julie B.

    This was my 3rd time to the salon but first time ever getting acrylics. I made the appointment online but I didn't even know what option to select for what I wanted to get done because there are sooo many. When I got there I was worried about asking for something else because I don't want to be an inconvenience and the nail tech who helped me check in told me it was okay to change my mind. Lol it was just very sweet and what I needed to hear. I got a spa pedicure and these acrylic nails based off a reference picture. Two nail techs took care of me and they both did an amazing job, very thankful

    Redone nails! So beautiful
    Rheanne G.

    3/19/23 I usually have a great experience at this salon but today was just very unprofessional and confusing. I had a male nail technician (I did not get his name.) and the overall experience was so difficult and confusing. First off, the work on the acrylic was very sloppy as the nail that they glue to your natural nails fell off and he continued to glue the same one even after it chipped. Secondly, when I was choosing my nail color, I initially chose a pink/mauve color but it looked oxidized as it was MUCH more orange than the example. I asked for a change in nail color as he painted my nails and instead of taking it off cleanly, he just continues to paint over it the wrong color with the right one I chose. I chose a French tip style and the curves are quite crooked and uneven. You can also see the wrong nail color at first before I asked him to redo it which still has a slight outline with the wrong color. (I'd also like to add that he had an attitude every time I asked politely if he could redo or touch up on areas that were clearly sloppy) It is just so disappointing to pay $60 for sloppy nails that I was excited to wear for my birthday. So so disappointing. I came here 3 times before today and I've never had a problem. 3/20/23 I CAME BACK THE NEXT DAY! I was helped by Miss Lovey and she was amazing! She made sure to ask questions on what I actually wanted and was just so supportive and understanding. Thank you for fixing my nails! I appreciate you so much :D I'll make sure to book an appointment with you from now on ;)

    Ashley G.

    I used to go to another hot spot in Hilo to get my nails done. While I was going regularly, my nail tech was recently starting to over file my nails. My nail beds would burn after getting a fill. I decided to give my nails a rest for two weeks and just before my vacation, I made an appointment at Alyss Nails and Spa. Lovey was awesome. I showed her what I wanted and she ran with it. I am definitely going back, no hesitation.. this time, I'll be getting a fill and a pedi. Thank you Lovey!!

    Nail art

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    2 months ago

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    9 days ago

    Makamae is my go to for my monthly gel pedicures! Been going to her for almost a year now and no complaints!

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    Great experience, wonderful services. Plan on returning later today. Friendly staff and customers making for a relaxing vibe

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    Page 1 of 3

    Ask the Community - Alyss Nails & Spa

    Review Highlights - Alyss Nails & Spa

    Btw you can make appointments online with any nail tech except Alyssa; you'll have to call for a spot with her.

    Mentioned in 10 reviews

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    Natural Beauty Spa & Massage

    Natural Beauty Spa & Massage

    3.7(48 reviews)
    0.7 mi
    $$

    This place surely makes money REALLY EASY. I cannot believe some of the prices they have on the…read morewall. Its ridiculously overpriced for what they provide. I dont think its WORTH IT at all. This review is solely based on my experience on getting a lash perm. I get lash perm regularly and I know how it is done. I always get them done back home in LA, and of course, they always do a fantastic job. All my friends ask where I get them done and it lasts for so long, about 3-4 months!! I got here and the so-called receptionist isnt the nicest. Very unprofessional. I dont think she even knows what customer service is. She's not rude rude but shes rude because I felt it. The girl who did my lash perm, her name was Summer, if I remember correctly. I dont know is it because she does extensions more that shes not too expert on lash perm on she just doesnt know how to do it like a pro. My lashes literally look the same. Maybe VERY SLIGHTLY curled at the tip but its just my flat lashes with no curls. I was so shocked to see my lashes after she said she was done. Why? Because I didnt notice any change. When I got them done in LA, my lashes were like SUPER STRAIGHT CURLED UP that when I open my eyes, it would almost touch my eyebrow, literally. Well, my lashes are STICKY, GLUEY AND CLUMPED together. I dont know what the hell she used but it SHOULDNT be sticky like this. They usually end it with conditioner/oil and makes my lash look sort of 'wet' but definitely not sticky. When I told her it doesnt look permed at all, she said she left the perm agent for long enough that if she left it longer, my lashes would have fried. I'm laughing because she didnt even take an hour do to the whole lash perm. It usually takes 1.5 hours when I get it done. She obviously doesnt have any knowledge on lash perm I guess. I was so speechless how arrogant she was and I just left because I didnt want to argue. I should have left when I noticed how nonchalant the receptionist was. Wasted my money and time and got nothing back in return. I am going back to LA in 2 weeks for a week and Ill just get it done there. I am posting a pic with this review with the perm I got here compared to LA, so they can see what LASH PERM supposed to look alike. DONT COME HERE AND WASTE YOUR TIME AND MONEY. DEFINITELY NOT WORTH YOUR TIME. TRUST ME.

    I strongly advise everyone against coming to this Salon…read more The entire staff from the hair dressers up to the owner Niki are dishonest and lack basic integrity. EXTREMELY bad customer service. They operate under the facade of professionals when in reality they are extremely greedy and unprofessional. They are absolutely a pleasure to work with when you are paying and pleased but as soon as they make a mistake the true reality of the their business practice becomes apparent. I personally had Kyrsti Ann Nelson work on my hair. She was uneducated in the treatment she provided for me. Not only was the treatment ineffective; my hair was damaged. She was extremely unprofessional when I explained my grievances to her. She lacks basic customer service skills. If you are interested is reading my full experience from start to finish please view the attached photos.

    Photos
    Natural Beauty Spa & Massage - Powder brow

    Powder brow

    Natural Beauty Spa & Massage
    Natural Beauty Spa & Massage - Natural look

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    Natural look

    GM iLash & Nails

    GM iLash & Nails

    3.2(17 reviews)
    0.6 mi

    I decided to randomly do something for myself. I knew my feet were dry and calloused…read more So of course wanted to try a pedicure. Decided on the pyramid pedicure, and my goodness was it worth every single dollar! The lady doing my pedicure was gentle, but efficient in her work! Last minute I asked for forever french nail! Wow! Did my nail tech do a beautiful job! I truly love my nails! On top of the beautiful customer service, there is a Bobba place next door. For a treat after. Beautiful day! Thank you GM nails

    If I could give no stars I would…read more My usual nail tech was booked today, so I did the wrong thing and tried this place. I should've looked more into the reviews.. I scheduled to remove my acrylic nails. As soon as I walked in GM' a male nail tech asked me what I wanted done and kept insisting I get a pedicure when my toe nails were obviously already freshly done. So I let him do the acrylic removal.. He was aggressive with taking off the set. I got a cut as the result of his unprofessionalism. He laughed at my discomfort every random time he added pressure to my pinky. I made it clear to leave that finger alone. I told him I won't be doing the gel polish because no sense already, it's going to hurt. I asked a lady (goes by Sarai. Local chick) if she could remove my lashes since I only have a few. She smiled at me and said she can. Shortly after she tells the male tech "I'm leaving. Going home to drink a beer. Byee" he reminded her about the lashes and She still left. After he removed the acrylic set, I told him I'm done. I wasn't about to waste any more of my time. He replied "no polish?" WHY THE HECK WOULD I PUT POLISH ON A CUT!?! The common sense is lacking. I'm usually a great tipper. But of course no one got a tip today. Saving the next person the trouble and leaving my experience here. He charged me $15 when it should've honestly been free. I only paid because I didn't want to be accused of any wrongful acts that obviously wasn't coming from my end. Save your money!! Go somewhere that actually cares about people.

    Photos
    GM iLash & Nails
    GM iLash & Nails
    GM iLash & Nails

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    Forever Friends Hair Salon - Phone number

    Forever Friends Hair Salon

    3.0(2 reviews)
    1.1 mi

    I went here for a long overdue haircut after not cutting my hair for years, and I'm so in love with…read moremy hair. I showed them a picture and they did exactly what I wanted. Lots of layers, a V-cut in the back, and they kept my length! Other salons I've gone to will cut off two inches of hair after I specifically said to keep the length. Not this place, they actually listen to your wants as a customer and only cut off the dead ends unless you specify otherwise. They paid very close attention to detail and they really pay attention to what you want done. They also really care about your hair health and will give you advice or tips and tricks on achieving certain styles you like. Although this place is pretty new, you can tell they've been doing this for a while. They're very good at what they do and you get what you pay for. Beautiful, healthy, rejuvenated hair! Two lovely women run this place and they're just the sweetest! So easy to chat with, so humble and laid back, and very sincere. The shop itself is very cute, kept clean, well lit, and well ventilated with either AC or a nice breeze blowing through if the door is open. They have their own hair washing stations and waxing table as well. This is my new go-to salon and I don't plan on going anywhere else. Other places are so intimidating to walk into but this place really makes you feel like you're at home or visiting a friend or family. I left with a healthy feeling and beautiful looking hair transformation. From frizzy, overgrown, lifeless, sad hair to silky, fresh, beautiful, healthy hair! I felt like a new woman walking out of that salon. Would recommend to everyone I know to go here! They are by appointment only so definitely call and make an appointment ASAP! Note: this picture is day 3 after my appointment. Still shiny, still full of life and body, and everything I wanted my hair to be. Day 1 definitely looked polished and amazing! You can obviously tell I tousled my hair and slept on it by day 3. No washing, no product other than the heat protectant used before styling. All I did was brush my hair and run my fingers through it. I'm in love and this picture doesn't do it justice. Edit: I forgot to mention that their prices are very good! Other salons will charge you an arm and a leg for haircuts or other services, but this place is much more affordable and you get amazing quality!!

    I called to make an appointment and the woman who answered said, "We don't have anything…read moreavailable." That was it. What hair salon says that? I said, "Ok," and waited a second, and then she repeated, "Yeah, sorry, we don't have anything available." I can only assume she heard my voice, and on the basis of how I sounded to her, she decided she didn't have anything available for ME, specifically. I was nice, polite, chill. Don't bother with this place unless you are an insider, I guess.

    Photos
    Forever Friends Hair Salon - Beautiful layers, V cut in the back, kept all my length and only cut off dead ends just like I asked.

    Beautiful layers, V cut in the back, kept all my length and only cut off dead ends just like I asked.

    Forever Friends Hair Salon - Picture of services offered

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    Picture of services offered

    Alyss Nails & Spa - waxing - Updated May 2026

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