Today, we came in to Nina's Nails for a pedicure because we love the smooth finish our feet had after a previous experience. Nina's also has very comfortable massage chairs while receiving pedicures. However as a repeat customer, I was disappointed to receive a manicure that didn't last an evening without beginning to peel and smudge. During my manicure, I felt the technician was rushing and handling my hand in a rough manner which made me feel uncomfortable during what I expected to be a relaxing experience. Then prior to leaving, I examined my manicure to realize a few of my nails were already smudged and returned inside the shop. The technician had already left and another technician fixed the nails that were smudged. Still to my disappointment, when I got home my nails were smudged and beginning to peel off. Feels like a waste of money because I want to remove the polish from this unsightly manicure and I've only had it for a few hours. read more

Nina's Nails & Alterations - Manicure - Sewing & Alterations Near Me - Hilo, Hawaii

Cheap n good! Really fast and clean for Eyebrow! Will be back again for sure! Idk what to say

horrified by the quality - Nina's lost my business several months ago due to pictured employee refusing to mask up. today I got a phone call from my younger sister who was crying because Alicia *the lady pictured did a horrible job on her acrylic nails. Her cuticles where ragged and bleeding. Nails deformed with uneven lengths for each nail. Horrible horrible. when confronted on it we were told the nails "weren't that bad", that the cuticles "weren't bleeding" that her nails "didn't burn". Alicia refused to refund the money. She has offered to redo the nails for an additional $10 - I am hoping for my little sisters sake she does a nice job the second time around. ** be sure to see photo evidence read more

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THE WORST NAILS IVE EVER HAD DONE. zero stars if were possible. Acrylic with gel polish. Within 4 days one of my nails popped right off. Went back to get it fixed and they still charged me for the nail. Not my fault ! That's not supposed to happen! No apology or anything.. after one week another nail popped off. What the heck?! Never happened to me before ever in 10 years of getting my nails done. The nails were thick and gaudy. They looked horrible! Lady never said a word to me. And I was there for over 2 HOURS just to throw money in the toilet. I will NEVER GO BACK HERE!!!! read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

Alicia doesn't use a mask. When you ask her she refuses even if she is coughing she says I'm not sick. Sad because they clearly have a sign on the door that says mask required. That lady has no respect for people read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

First off this comes from a place of positive intention, this is to the owner of Nina's, please train your staff , your worker that claims to have been doing nails for 20 plus years but would rather open her own Vietnamese restaurant needs training. She cut me bad and ripped my cuticles on fingers and toes, gel polish bubbled when I got home , and upon closer inspection, my 5 year old could have painted my toes better. It was hideous . She overcharged me and charged for a full set of acrylic, she only did an overlay on my fingers . I will not recommend anyone to go here . $90 down the drain. Would have done 0 stars but unable to. read more

Nina's Nails & Alterations - Bubbled off soon as I got home - Sewing & Alterations Near Me - Hilo, Hawaii

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Probably one of the worst nail salons around. No one was in there. I was the only customer there and it's no wonder why. I felt uncomfortable the whole time and will not be back. The service was basic, nothing special and the polish was off - crooked on several nails. I just wanted to get out of there so I paid and left as soon as I could. I honestly don't know how some of these places stay in business. read more

Tracy and her crew always get down! Came in to get eyelash extensions removed and left with nails and pedicure done too. Had Tracy cut and color my hair 2 weeks ago and she made me look 10 years younger. I never leave this place disappointed. Love you guys! Leihuanani read more

Nina's Nails & Alterations - On Fleck! - Sewing & Alterations Near Me - Hilo, Hawaii

I've come here before and loved the way my nails came out but this time it was absolutely terrible. I had multiple cuts, dried glue and powder all over my hands, and on one of my nails, there was a bump and it was uneven. I went back in to show them but they refused a refund even though I showed all the cuts, glue/powder, and uneven nails. I told them I was unhappy and said if they didn't refund, I could always dispute the charge to which Alicia threatened me saying that "they have people who could take care of that which will put me in even more trouble". Will not be coming back, my first clue should've been the empty salon. read more

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I wouldn't come here for lash extensions I made appt for a full set as I know it's not good to work over someone else previous work. So scheduled to have a full set done came in and was not even asked what length I wanted or classic or volume. Showed a pic of a previous customer. It didn't come out as I asked. They use cluster lashes and the glue is apparently not good they started falling out not even a week later. Was told it's because clusters are heavier then individual lashes. So personally I'd not recommend this place. I had high hopes. I guess once u find a good person no other place can compare. As my lady was unavailable during this time. So I had to come here. read more

Highly recommended!!!! I've been going to Tracy for over 5 years, she is amazing. She is always busy so be sure to make an appointment. I also go to Rachel, she's great too!!!! Pretty Nails, Happy Mommy read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

This review is based on an experience with a nail technician........ Showed the nail technician artwork that I wanted to be done and was told, "OK". Rushed through my nails so much that a base coat was forgotten on one nail. Improper filing and cleaning of my nails from previous manicure resulted in bumpy base coat and old polish was still visible. Brought this up to the technician and I was told, "that's how". When I complained about the sloppiness of one nail, she exhaled loudly as if I had the nerve to want it corrected. I only wish that the technician I had refused to do my nails and passed me on to one of the other technicians. Her inexperience and laziness was apparent. If you are into detailed and neatly executed nails I would make sure that the technician working with you has prior experience. Was charged an addtn'l $15 for nail polish removal that took about 5 minutes to remove (?) I know that inquiring about the addtn'l charge would have been met with a choir of exhaling. Have any of you reviewers experienced anything like this and could someone please inform me on the polite way of telling someone that they should retire? read more

Nina's Nails & Alterations - Chunk of polish is missing from the side of the middle nail - Sewing & Alterations Near Me - Hilo, Hawaii

Went for a pedicure and manicure and treated to my boyfriend to a pedicure as well. While sitting in the massage chairs the nice lady asked if he would like his calluses removed for $7 more. He said yes not knowing they use a chemical acid. They placed a thick clear liquid on saran wrap which was leveled with the bottom of his foot. Afterwards, she wrapped his foot and the chemical is suppose to deteriorate the calluses in which they scrape with a cheese grader after ten minutes of letting it sit. The chemical spread over to his pinky toe and burned off 2-3 skin layers. As it was an open wound for about 1 day or 2, it was not okay. She apologized to him but did not offer any discount on the services which you think would occur if the service provider hurt the client. Just wouldn't anyone else to get hurt and bare the pain when the occurrence is not normal. I would advise for you speak up to the service provider when you feel pain. During my pedicure my aesthetician also dig her thumb nail into my big toe when painting it. That was the only unenjoyable part of my pedicure. read more

Nina's Nails & Alterations - His right foot burn healing up two days after the occurrence. - Sewing & Alterations Near Me - Hilo, Hawaii

Tracy is amazing and hands down the backbone of this business. Always working hard, she exceeds my expectations every time. Her kindness and ability to communicate effectively is a huge plus. I get my lashes and nails done with her and it is exactly what I'm wanting each time. Though she is very busy, she accommodates as best as she can and doesn't cut corners. So grateful to know her! read more

Went to Nina's nails had a wonderful experience a woman named Tracy did my nails second time I went to her love her work my nails last me at least a month and a half. Will definitely be going back again. read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

The lady I had was obnoxiously chewing gum during my entire service. I left with what was supposed to be almond shaped nails, instead I got a variety of shapes. I kept asking are you going to file and shape my nail? Which she confirmed she would. It looked so terrible I went to target after to get a nail filer so that I can shape them myself, not to mention she filed the side of my nails so rough it burned. I had to pull away a couple of times, telling her that it hurts. She would pause and skip on to the next nail like nothing. She didn't even clean the acrylic off my skin good enough either. Then I accidentally bumped one of my fingers in the UV light machine which left a dent in the gel polish and I told her she just nodded her head and smiled. I'm so embarrassed to admit I even left her a nice tip because I knew no matter what I said she'd gaslight me into thinking it was me. The quality of service was poor. I would not be going back here again. read more

I had a gel manicure from a guy that didn't introduce himself so have no idea who he was . He did an ok job and really tried , but he continually cleaned around the nails and filed . Could have done the same good job in half the time . The manicure would have been ok except for the music in the shop. It was loud and played the same melody over and over and over. I developed a headache! For the 1 1/2 hrs I was there it was torture! I commented about it but was ignored. . Could hardly wait to get out of there. read more

Great service. Painless mani/pedi. Clean and friendly atmosphere. My husband and i both got pedi's together. He was very relaxed. And I loved the massage chair. Cherry was great and she helped me choose a nice design for my Mani because i had no clue what I wanted. I live on the other side of the island in Kona, and am here for the day, so I'm glad they were open on a Saturday and had openings. I called two other places before this one and they either didn't answer or were closed even though their hours listed said they were open on Saturday. If I lived here i would definitely come here again. read more

Nina's Nails & Alterations - Pink French tips with glitter and black tip with flower on ring finger. I love it! - Sewing & Alterations Near Me - Hilo, Hawaii

Bought manicure for wife. Wife enters (her 1st time at this particular place), wants the gel/glitter nails. Tell2 woman THREE times that she wants the gel/glitter nails. Woman grunts 3 times to choose her color. End result - wife did not get glitter nails. Evaluation: worker did a good job with the nail application, colored the gel nails beautifully, but did not have a working knowledge of the English language enough to understand GLITTER!!!!!! I WANT THE DAMN GLITTER NAILS!!! Not upset with the skills of the workers, I'm sure they are all well trained. You'll get a great product here, but if you are weary with your worker yammering at their co-worker in some other language while not fully paying attention to YOU, and possibly getting a product that you did not order, then don't bother stopping here. read more

I did a walk in & I didn't have to wait long Tracy did my nails & I love it! Fully recommend this place! read more

Nina's Nails & Alterations - Tracy is the best! - Sewing & Alterations Near Me - Hilo, Hawaii

I came here for the first time about a week ago per a friend's recommendation and I was not disappointed. They take appointments or walk-ins, I walked in an was taken care of immediately. It's a small staff of 4, but they hold it down. Nina, the owner, is fully of personality and makes those connections with her regulars. I got a pedicure from Bryan, and it was fabulous. He took his time and really pampered my feet, plus he's a fabulous artist and is willing to try any design you can think up. They offer the gambit when it comes to services: everything from mani/pedi, acrylic/gel, waxings, facials, men & women's haircuts and styles, hair coloring and perms, makeup artist, and finally clothing alterations. Nina does it all for great prices! I will definitely be going back on the regular. read more

Nina's Nails & Alterations - Pedicure and design from Bryan - Sewing & Alterations Near Me - Hilo, Hawaii

The team at Nina's Nails is awesome. My boyfriend and I had great pedicures and definitely plan to return!

They did a really good job on my pedicure and put on a really pretty flower on my toes. The smell was a little overwhelming and gave me a headache, but I would go back there again. read more

Nina's Nails & Alterations - Love my pedi - Sewing & Alterations Near Me - Hilo, Hawaii

Love Tracy she's awesome with everything! Professional, clean, friendly atmosphere... read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

They did an awesome job on my nails. And took their time on me. Im from out of town and definitely recommend anyone to this place!! read more

Nina's Nails & Alterations - Sewing & Alterations Near Me - Hilo, Hawaii

Unfortunately i had 2 terrible experiences here. the first time i went and got a gel manicure that began chipping literally the next day because the girl filed my nails AFTER she put the gel polish on. i asked her to file before she polished and she acted like i didn't know what i was talking about. so sure enough the next day they started cracking and peeling off. i went back and asked for my money back and the guy refused to refund my money and gave me a gift certificate instead. i didn't want that because i didnt want to return! but i accepted and went back to get an acrylic set. big mistake. the guy set the nail tips wrong and crooked and got annoyed with me when i told him to straighten them. he then again didnt listen to me when i was asking him to shorten and shape the nails! he was getting annoyed that i was commenting on how he was doing it saying don't worry dont worry... then he added the thickener stuff and made it wayyyy to thick... he filed it so much on one side that they were all crooked and misshapen and different lengths and shape! also because he had set the nail tips wrong...my actual nail was exposed with the acrylic one jetting off sideways. then he kept telling me that it was my skin and i was like brah no that's my nail...he tried to clip it off and cut the nail too much and cut me! Owww!! omg i was so frustrated at that point and he could tell, so he said he would redo the 2 most messed up nails. i was like yea thanks...that takes a long time to redo tho..i was at the place for 2 hours!! just for an acrylic set! so then once he took off the messed up nails and reset the tips and re-topped it... he didnt file it to shape it and match the other nails. the 2 that he re did were at least set proper. by that point i was late for my other plans after being there for 2 hours and wanted to get the f out of there. also all my nails were sore all evening because he roughly used his nail to push back my cuticles before filing.. when i had asked him b4 he started, to clean up my cuticles b4 he began and he said ill do it after.. every thing i asked he met me with annoyance and a rude attitude like i didnt know what i was talking about. GARUNTEEE i could give a better acrylic manicure than this dude, NO REGARD for the customers requests. i dont usually write reviews, but this guy was so insensitive, rude and wrong and bad at his job. i will NEVER go here again. read more

Did a decent job on my nails, but I've had better. They didn't use white powder when they did my French tips. The girl who did my nails was very new. I had an excellent recommendation from a colleague. Unfortunately, they didn't quite measure up to the expectations I was given. I will probably be looking for an alternate spa. Thank you for the experience. read more

My daughter and I walked in with no appointment, they took is in right away. We got the services we wanted, at a reasonable price. Very friendly. read more

Called to reschedule my appointment and confirmed. When I arrived they had my appointment for another day. Missed work and drove far!

Where do I begin, this is the 5th nail salon I tried. I moved here a year ago. Now I am not that picky, I have my own nails, I'm blessed with nice nails. All I am looking for is English speaking, clean, polish that's not old and gummy, clean sterile tools. That's pretty much it. I was asking some questions but the young man doing my nails couldn't speak any English at all! Couldn't communicate so yes that's a deal breaker. Sorry moving on I guess I will have to try the one in the local mall in Hilo, one of my last choices. read more

The alterations lady gave me no hassles and altered my daughters dress for my wedding. Every place I went to told me it would be cheaper to order a fitted dress because it would be a hard job and cost me $70.00. Well I was charged $20.00 and she did it with a smile. My daughter had the biggest smile ever when she wore it.. The not only did the lady take it in to fit her but she changed the strap because it was itchy for my daughter. Thank you! read more

Love, Love this salon! They have the nicest people and are very friendly. I have been doing my nails here for 10 plus years and quality is superior to other salons I have tried in the past!!!! I also have alternations done here and it's done to perfection! My appointments are timely and I get on time! Superior service! See Tracey and Nina awesome people! read more

As a guy who is helpless when it comes to such things, I am very happy Nina's is here! They hemmed up a few pairs of new pants at a reasonable price. Recommended! read more

Clean. Massage chairs. Nice staff. The individual who did my pedicure did a wonderful job of painting my nails. The dead skin around my nails remains and a large patch of dead skin on top of the big toe. First pedicure I've had where they did not clean under the toe nails. But the Polish looks pretty. read more

Tried them for the first when I dropped off a dress for alterations. Great work, timely service and an excellent price. Will absolutely go back and recommend them to friends and family. read more

Wish i could give it 0 stars!! I'm seriously NEVER going back to Nina's... had problems in the past but recently decided to give them another chance. My mistake! They did a gel fill/ repair for me 4-5 days ago. Was done sloppily and one nail was almost 1/4 in longer than the rest. I was gonna go back in today anyways to get that one shortened since this is my first chance to do so, but as luck would have it, it broke this morning. Went in after work to get it fixed and they did worse this time than before. Never cared enough to even shape it right, did another quick, sloppy in and out and when I put up my hair outside the shop it snagged my hair. The whole under side of the nail she JUST fixed is loose. And she charged me today to repair their shitty work from just a few days ago. Don't waste your time or money with this place. I'm gonna have to go to my normal place tomorrow (Heavenly Nails) and have them fix it for me since Nina's doesn't care enough to do it right the first (or second) time read more

My experience was horrible. The lady who did my nails was an older woman. She could barely see what she was doing and what she was putting on my nails. I had a picture of what I wanted and she said she oils copy that exactly. Then, before you know it, she was adding all sorts of glitter on my nails and she barely put on any polish. It's great if you get someone like Amber or Tracy to do you nails, they are excellent. If not, you will receive a crappy, half-assed job. I will not return to Ninas Nails ANYTIME soon. This is someplace you will seriously need to reconsider. read more

I really like them. Love their pedicures and waxing. You need to make an appointment though or you will wait

This use to be my regular salon until I found a better one. Tracy is amazing and friendly. Always has been, but she's obviously overbooked. Every time I'm there someone comes in and asks for her. There is also Rachel who is a people person, accommodating, and I know had experience in customer service. Other than that the rest of the staff is just ok and there is one older lady in particular who is just a horrible worker. She always seems grumpy, rudely speaks in another language in front of the customers and makes it obvious that it's about the person she's helping, and from experience is not good at her job. After dealing with her a few times and letting go some of the unprofessionalism she had shown what was my deal breaker had to be when she had done my acrylic nails crooked and bumpy because she is slow and rushed through the job and displayed obvious irritation helping me. Although Tracy fixed me for free it was so inconvenient. I soon after found a better salon. Hate that one person ruined this place for me! read more