Misha is the best & most efficient yet thorough hygienist I have ever worked with. She's confident in her work and you will notice that right away. She's a professional and carries herself as such. I see her every 4 months and it's the only dental appointments I have ever looked forward to. I highly recommend booking with her if available. read more

It's been over 10 years, and I'm happy to say that Dr. Heather Chen and her staff are the best I've ever worked with. Dr. Chen is a true professional--consistently courteous and thoughtful when providing feedback on any issues that arise. My family and I previously had challenges with a dentist in Los Altos who focused heavily on upselling and lacked a good bedside manner, which makes the care we receive now even more appreciated. I highly recommend Dr. Chen for dental care. Her hygienist, Misha, is also excellent--efficient, thorough, and attentive. The team regularly checks in during cleanings and procedures to ensure your comfort, which is especially important for dental work. Great job Dr. Chen and staff, keep up the great work!! Thanks for making dental work so much easier and comfortable. See you in 6 months. read more

First time visiting here and I think I'll come back. The doctor went over my history carefully and gave some practical advice. The assistant was polite and checked everything twice. Not the fastest visit but felt thorough which is more important to me. read more

I'm continually impressed with the care and candor that Dr Chen provides. My previous dentist kept trying to upsell me on something (nightguards, cleanings every 4 months, whitening, yearly X-rays, etc). My mouth was full of fillings by the time I left them. I never pushed back because I had premium insurance that just covered everything. But I had gone to Dr Chen for a 2nd opinion a couple years ago, and I never looked back. She always gives honest assessments, and never tries to push a treatment on me. I feel educated on the pros and cons of any particular treatment, frequency of visits, even the types of toothbrushes/toothpastes/floss products I use. Her office used to be a 5-min walk from my house. When she moved to Sunnyvale, I was a little bummed. But her care is worth the drive. read more

My initial experience started out as professional and courteous and the process was simple and straightforward and signing up to be a new client was a breeze. Unfortunately, reality hit, and I was treated like every other customer. (I really had high hopes since this was my first dentist after having moved back from outside the country). I found it highly inconvenient and bothersome to receive calls, after making my appointments, to shift to another time or if I could come earlier etc. It seemed to me that appointments were moved if someone else cancelled and after the third request to modify an existing appointment, I felt like a paycheck and did not feel valued anymore. My faith in this establishment continued to decline when I had a tooth that was filled twice by Chen continuing to come loose, allowing food stuff to go into my tooth and to make matters worse a painful growth on my gums as a result! I called and was directed to an oral surgeon because this Chen is just for general dentistry. My honest opinion is its great if you don't have a lot of tooth problems because they can accommodate you quickly but with issues like mines, seek another dentistry that is not general and specializes in a wider range of teeth-related issues to avoid the hassle of being sent elsewhere because it cannot be performed in-house. read more

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I have been seeing Dr. Chen for many years. Dr Chen always give her expertise and attention to patients fully. She never try to oversell any service, procedure, etc. I like her conservative suggestion, and precise work. She'll do procedures such as cleaning, filing by herself... I normally don't like any dental visit, but feel relaxed to see Dr. Chen once a while :) Also worth to mention, it's easy to get appointment from the front desk, and get reminding call before the visit. I strongly recommend Dr. Chen as general dentist.. laura read more

This was our first visit. I came because my sister recommended, & what an AMAZING dentist Dr Chen is!! My son is only 3 and she gave him all her attention and made him have a very enjoyable time. He describes his visit as very FUN and he absolutely loved her! She has a lot of patience, and is very caring with kids. She has special names for her tools and made him feel comfortable while she used them. Like the suction tool, she called him "Mr. Thirsty". He was having fun and laughing a lot. Thank you Dr. Chen! read more

Heather Chen, DDS - General Dentistry Near Me - Sunnyvale, California

I just want to let everyone know that Dr. Chen is not a periodontist as she is identified on her Yelp heading. I was (am) in need of a periodontist and made an appointment with her based on this mis-categorization. I just got back from the appointment. She told me she asked Yelp to change the heading, but they never did. When I made the appointment I specified it was for an acute gum problem, so I'm thinking that the receptionist could have let me know that was not her specialty, but I'll write it off to miscommunication, as her website does not claim any periodontal skills. I would like to add that, based on the reviews I read, I expected a warmer welcome, a little small talk, and maybe some dismay at the the misunderstanding, but there was none of that. The conversation with the receptionist amounted to "Are you so and so? Here fill this out." The conversation with Dr. Chen was equally lacking in warmth or amiability. She may be a good technician, but if you are looking for a reassuring chair-side manner, you might not find it here. read more

First let me say I'm one of those ppl that have an honest phobia of the dentist due to traumatic experiences. I've been coming randomly for years and always enjoyed having Dr.Chen work on my dental needs. However, recently I've stopped by and complained about tooth pain/ sensitivity. Dr. Chen started the process to fix the issue but it didn't turn out right. It was actually even worse than before! I stated to her it felt rushed and that she didn't want to help me or show the same customer service as her kind that I've watched personally. As no surprise that wasn't the case on her end. Days past from the visit, I'm asking to be seen as I can't bit down anymore. She then tells me "I believe it's best you go to a specialist who specializes in complicated restoration like this tooth". Why would you start something you knew from the start you couldn't accomplish? Even speaking to other dental offices trying to get appointments, due to her not wanting to even see what's going on. They themselves even question me why Dr. Chen didn't or couldn't fix what she started! If you want half as* work and to be walking around with a flamed up mouth this is the spot! Just know there are other dental offices that love their job and helping out others! read more

I've been with Dr. Chen for a few years. The first time I went there, I really hadn't seen dentist forever. Dr. Chen took an x-ray and explained me in details about my teeth situation. Apparently they were pretty bad...so I did a deep cleaning... Dr. Chen made sure that I felt comfortable and not painful during the whole process. I remembered my teeth got really nice and clean afterwards. Unlike many other dentist's, Dr. Chen actually does the dental cleaning herself, and she always does a great job! There was one "emergency" case happened the other day, and I thought I really should write a review for her to show my appreciation :) I have some crown on my teeth for many years, and one of them fell off while I was enjoying my dinner on Monday. When the real tooth exposed outside, it was really sensitive. I could barely talk normally or even drink water. First thing in the morning when I woke up on Tuesday was to call Dr. Chen. Even though I know she's generally off on Tuesdays, I still called just in case, because I really don't know how I can survive another day with my broken tooth. Gladly she picked up the phone and agreed to take me in to fix my crown. It was done in no time, and now everything is back to normal, as if it never fell off. Totally saved my life! And I really appreciate that she's always caring and put the patients concern as priority. If you need to find a good dentist, I highly recommend Dr. Chen. read more

Dr. Chen is very friendly, explained everything to me in details. I highly recommended her.

My first review ever! Great experience. Professional and personal. Dr. is great, front desk receptionist is friendly and cheery. Dr. will take time out and talk to you for hours and takes great interest in her patients. Spends lots of time with you. My whole family will always go to her. So hard to find an ethical sincere dentist that you and your family get to know. read more

Dr. Heather Chen has been my dentist for 8 years , and she has consistently been helping me with my sensitive teeth and routine cleaning. I love her professionalism, warm welcoming smile, and enthusiasm of how she takes time to listen to any concerns I might have about my most sensitive teeth. She will make sure she gives best advice and help me to maintain my overall healthy teeth for long term. I love her facility it's phenomenal and her dental assistant Nancy is nice and friendly. I enjoyed going to have my regular cleaning routine done because Dr. Chen makes me feel comfortable and at ease. Dr. Chen is a good listener, patience, and most of all very professional. I've had a great experience and will always go back to Dr. Chen for my dental care. read more

Heather Chen, DDS - General Dentistry Near Me - Sunnyvale, California

Dr. Chen is the best dentist I have ever met so far. She is very kind, patient, and informative. I went here for a deep cleaning and the whole procedure was really pleasant, relaxing and comfortable. She put emphasis on her patients' feelings and explained everything I would like to know in detail. This is absolutely an impeccable experience, and I have recommended her to my friends! read more

I'm a 1st timer at Dr Chen's and her work is amazing. Her team is helpful and friendly. I feel more at home than at a dentist's office. They really know how to calm your nerve. Afterwards she also sent me home with a gift kit including a toothbrush, a mini tooth paste and a fridge magnet. How adorable! read more

Heather Chen, DDS - Included in my 1st comer gift-set - General Dentistry Near Me - Sunnyvale, California

I am surprised to see a lot of good reviews. I had a very different and very bad experience. I am not sure if it's because of my insurance. But she has a choice to accept or not to accept a particular insurance, once she decides to accept an insurance, she should treat the patient professionally. Unfortunately, this was not what happened. She was not professional, not polite, not nice, in fact she was emotional, impatient, impolite, and actually rude! I wish I never met this dentist, and I would not visit her ever again. read more

I changed a few dentists since I've moved to the area but settled down with Dr Chen for 3 years. She is very patient, great work and service. I am picky on dentist but Dr Chen do little things to make sure you are comfortable like glasses to protect your eyes from light and water splashes. She is also honest on recommendations while some dentists make you do all kinds of unnecessary work like filling a small cavity that could just be monitored, or always recommending extracting all wisdom teeth regardless of your situation read more

It was very easy to set up an appointment at Dr. Chen's office. I was able to secure a time the week after I called. I'm so glad my mom referred me to her because she's probably the most pleasant dentist I've seen. She answered all my questions without interrupting and takes time to explain herself. She's also very gentle and careful during the procedure. I got some fillings done and a cleaning but it was quick and painless! I had to come back a few minutes after I left because I realized a filling needed some adjusting, but she was very nice about it! read more

I was a patient for 3.5 years at Dr Chen's office (until I moved out of the Bay Area), and I couldn't have wished for a better dental office. I would recommend her to anyone who's looking for a practice that respects its patients and provides premium services. read more

I saw her for the usual cleaning and xrays. She used the latest ultrasonic cleaning equipment and digital xray machine so it was much more comfortable than the old film days. I haven't been to the dentist in 8 years so things have changed! You can see your xrays immediately on a lcd screen from your chair! Very cool. I was in and out in a little over an hour. The doc and receptionist were both cool. She explained stuff in detail and answered all my questions. The promotion I got was $60 for everything which is much less than all the other dentists I called. read more

My old dentist is in New York. I'm a transplant from the east coast, so I did quite a bit of research before settling on a dentist (even tried out a few!). She is awesome. I appreciate that Dr. Chen didn't just go with the nonsensical, expensive procedure (my other dentist had recommended a root-canal, instead she just did a medicine treatment + filling and it worked out perfectly!). She's easy to communicate with via email and phone, and with as busy of a schedule I have, this is really awesome. Her assistant is also very nice. I will be in the bay area for the foreseeable future and hope to be a regular client of hers. Thank you! read more

Dr. Chen and her assistant, Nancy are a "well oiled machine"! They are incredibly efficient in the way they work together. Not a moment was wasted as they did cleaning, x-rays and a filling, all of which were done to perfection! I love how she stayed with me during the entire appointment. I'm used to my dentist coming in and out of the office. Since Dr Chen does the teeth cleaning herself, I feel that she's doing a very thorough visual exam and she can evaluate your overall dental health (like brushing and flossing) in the most informed way. I'm relatively new to this office, but after only two visits for my annual check-up plus two perfectly done fillings, I'm a loyal patient (and fan!) Dr Chen and her assistant Nancy together provided the most professional dental treatment I've ever had and it seems like I've been going there forever. It sounds funny to say that going to the dentist was a great experience, but it's really true. Thanks Dr. Chen! read more

Dr. Chen and her assistant did a great job today, cleaned teeth and beautifully restored my old tooth! I love how my tooth is feeling and looking now! Thank you very much!!!! read more

Extremely kind person over the phone. I really want to recommend this place for everyone, such kindness should be rewarded.

I experienced renewed faith in humanity today after seeing Dr. Chen. She was most compassionate and caring with me, and did all she could to address my concerns. Both Dr. Chen and her receptionist are extremely professional and efficient. I had just about given up hope on finding a dentist until I met Dr. Chen. I know my teeth will be in good hands with her. Once you meet Dr. Chen and her assistant, you will know these positive reviews are well deserved. : ) read more

Dr Chen is patient, professional and experienced. Her office is not fancy, but it is clean, comfortable and welcoming. She is a true doctor, not a sales, so her patients do not need to worry about paying any unnecessary service. read more

I just come back from a dental visit from Dr Chen's office. This visit was for my parents. My father is 80+ years old and my mom is in her 70s as well. Dr Chen and her staff Nancy is very patient and did a great job. Both my parents are very happy and will certainly recommend this office. Good job Dr Chen and Nancy!! read more

I would like to express my deep appreciation to having met the receptionist along with Dr. Heather Chen, very professional in every way possible, I felt very welcome by her and the receptionist from the start, we talk, she took the time to go over all my options in a way which was from the heart. I have yet to meet a Dr. as warm, friendly, understanding, kind, one with a beautiful smile, sharing to me what I already knew about implants vs a partial, she was Right on with her expertise and knowledge in every way. I will be coming back, her office is very nice, clean, just the best ever is all I have to say. Thank you many times over, for I will refer others to her for all your Dental needs. Blessings to you Dr. Chen and to the receptionist for being the best of the best . Heidi read more

Dr Chen is my first dentist in California. She is very efficient,professional and skilled. Highly recommended.

I am not sure if we are seeing the same dentist. Before I went to see her, I did some research and saw good reviews. But I was so surprised to see how impatient she was. Almost all of the doctors I have seen are always nice and patient. But she was the first one that made me feel unwelcomed. I guess probably she realized she couldn't make too much money out of my insurance so she lost interest in me. I would never come back again. Neither my family members. read more

Fast, friendly, and efficient! Dr. Chen gave me a great cleaning that took less than half an hour. Scheduling the appointment was super easy. read more

I was not the biggest fan of dental visits, that is until I met Dr Chen, I had really bad pain in one of my molars and she was the only dentist (I called about 4 different offices) available immediately. She was very professional and friendly so I kept coming back. Been going to her about 2 years now and she is always very patient and sensitive to my needs and fears. Her assistant Nancy is also very knowledgeable and friendly. Their office is never crowded, I appreciate that they work around my schedule. I actually enjoy coming here, thanks Dr Chen and Nancy for making my visits more enjoyable. read more

Highly recommend Dr. Chen, A+. Just moved to the area, happy to have found a great dentist on the first try.

She is an a fantastic dentist. Did my crowns, cleaning, repairs.... Very knowledgable, and skilled Easy to talk to and works very well with others dental specialist....When I had multiple tooth implants, she knew exactly what to do. Wow.... 6 Stars. Thank you Heather read more