I always get the top care here at Bay Smile Design. Everyone is so warm, friendly, and professional. I receive the care I need immediately and I'm truly thankful for Dr. Lee and his staff. I can't ask for anyone better to deal with my dental issues and cleaning. Thank you! read more

Bay Smile Design - Front office - General Dentistry Near Me - Sunnyvale, California

I've been a loyal customer of this place with my family ever since I was in my little age (I wanna say ever since I was in fifth grade), and this place really takes care of you when it comes to your teeth. They really put forefront first what it means to be yourself. In the past, we've had no problem about setting up appointments for quarterly teeth cleanings, wisdom teeth removals, and more. The service at this dental place is phenomenal -- I would recommend anybody needing a new dentist or hygiene place to check this one out. Not only do they have the best doctors like Dr. Tu and Dr. Lee, but they also have dental assistants that make sure every experience that you have is worthwhile. Thanks for always making my memories worthwhile! read more

The staff is very helpful and friendly. I saw Dr. Tu promptly and she was thorough, even taking pictures of my teeth to show me where to brush more. read more

Great care! Always super attentive and ready to go my whole family goes there. My husband does not do well at the dentist and there he's super comfortable they get the job done painlessly and quickly! Definitely recommend this dental office!!! read more

I have been going to Dr. Tu here for the last 7 years. Always easy to schedule/reschedule appointments, very friendly staff that work very hard to accomodate my dental anxiety, and most importantly has taken great care of my teeth. Highly recommend! read more

Dr Richard Lee and his team are very caring, professional and dedicated in what they are doing. Starting from the calling in for appointment to checking in to service rendering, to billing, the whole process of dental care is highly streamlined and efficient. Two thumbs up! Highly recommended read more

My Mom is 88 and finally decided to get dentures. There were so many challenges with this while process but Dr Richard Lee and his staff handled everything so well, including stressful moments brought about by mom's dementia and many concerns she had. She looks great and is says her dentures are very comfortable. Thanks Dr Lee! Great job! read more

Bay Smile Design - My Mom the day after checking final adjustments. - General Dentistry Near Me - Sunnyvale, California

Girlll... let me tell you about this dental office. I loveeeee Dr. Tu, Agnes, Francis, the front desk reception. My teeth cleanings are a breeze here, and all of my issues have been well taken care of. You know you have a good dentist when your goodie bag post visit comes with XTRA SOFT toothbrushes literally such a small thing but I've had some dentists give me the harshest toothbrushes ever. miss me with that! I used to live close to the office but I moved to San Leandro and still make the drive down bc there's no other office I want to go to LOVE YOU GUYSSSS read more

Dr. Lee. is very open for different options for my denture and gave me temporary solution while I'm waiting for the denture to be done. I always trust Dr. Lee. read more

I had a good experience with Dr Lee. He made my dentures 10 years ago and he is a smart guy. The teeth were high quality and reasonably priced. Thanks Dr Lee, I'll be coming in soon for a new set of teeth. read more

I have been Dr Richard Lee's implant services for two times. So far I am very satisfied with his professional treatment. Also his dental assistant is very informative upfront to explain roughly the treatment procedure prior to Dr's procedure. In addition, the office is clean when compared with other dental offices. I highly recommend Dr Richard Lee. read more

So glad I took a recommendation and made this spot my new go-to for any dentistry needs. They were also able to send me to a wonderful root canal specialist. They are extremely friendly and it's a very nice clean modern space with all the latest technology and amenities. I had a terrible experience at a previous dentist, and I was so filled with anxiety my first visit here, but my fears were very quickly put to the side! I only wish I had come here sooner! I promise you will not be disappointed. And if going to the dentist fills you with anxiety, then this is the place for you. At almost 40 years old I still have a fear of needles in my mouth, but I have to say, The first time they numbed me, I barely felt anything as they injected the medication in my mouth. Extremely gentle and totally understanding dentists. read more

Friendly staff. Dr. Lee is patience and professional. He explained all the details for my treatment procedure. Good location, neat and clean office. read more

I have been Dr. Lee's patient for about 10 years. He and his staff are responsive to my questions and I am generally pleased with the work.

From childhood to now I have seen a lot of dentists but never any so professional, efficient and pleasant. The office has all the newest and most expensive equipments and all employees from receptionists to nurses are all friendly and courteous. My best visiting experience! read more

I had my regular teeth cleaning, as usual, everyone are so nice and the office is so clean. This time I had my teeth cleaning with Dr. Chung, she is very friendly and experienced. Love to have my upcoming teeth cleaning in December with Dr. Chung again. This is my #1 dental office. read more

I have been a patient to Dr. Katrina Tu for the past 2 years. She is in my opinion the best dentist that I have visited so far in Bay Area. Dr. Tu is the kind of doctor that you will seldom come across, who can both explain well her treatment rationale and also has great dental skill. She has saved a problematic tooth of mine that was really badly decayed since I was young. I have tried to look for a dentist who is skilled enough and knowledgeable enough to give me some advice and treatment for a long time. Some dentists just directly asked me to do a root canal + crown without any further examination, some dentists couldn't explain that well why they decide to provide a particular treatment. But Dr. Tu has helped me thoroughly exam the x-ray, use various test, i.e. cold test, probe test etc. to determine whether a root canal or tooth filling is needed and she explained all the logic and rationale with great clarity and confidence. She has helped me fill the tooth with no pain. I don't need to explain how hard it is to fill a tooth that is near to get root canal. My teeth are super sensitive and my previous fillings that have been done at other dental offices always get me some sensitivity and uneasiness, but not with her. She has even helped me adjust one of my previous filling to make that sensitivity and pain go away, which shows her great skill and ability to always provide a working solution to teeth problem. Most recently, I have some tooth problem that need treatment again and I went for her again. I asked a lot of questions about why certain treatment is needed and why there's particular symptoms. She is always able to provide me with a sound and persuasive answer with ample evidence to support her judgement with kindness and patience. And of course, the final treatment result is as always high quality. All the dental fillings she has helped me done are all working so well for me. I don't have sensitive feeling, I floss with no problem (some previous fillings that were not done by her made me hard to floss after the procedure) and those fillings stay there safe and sound though I am not particularly careful about what kind of food I eat (not a good patient. You should really not eat too much hard food like me, there's always a chance to displace the filling with overuse of your tooth). I just feel that I have to write this review because finding a good dentist is so hard and so important. I am so grateful that I have encountered her and I have recommended her to all my good friends and family members. She is definitely those doctors that you seldom come across in any country and any specialty. Doctors who can do treatment well may not be able to explain well. Doctors who can explain things well might not be as skilful. And not mentioning all kinds of doctors nowadays who are either over treatment or too passive in intervening at the right time. If you are looking for a good doctor, please give her a try. I am determined to follow her for the rest of my dental journey. read more

It was my first visit. I came here for the check up and cleaning Very nice service and equipments. I'd come here again. Thank you. read more

I've been going to Dr. Lee for dental service ever since he took over Dr. Huang's patients several years ago. Dental visits can be filled with anxiety but the staff at Bay Smile Design puts you at ease and makes the experience pleasant. Agnes is my go-to hygienist. She keeps my teeth and gums healthy and clean! Thanks to Dr. Lee, Agnes, and team, I haven't had any dental issues for many many years. read more

NOTE: DR. LEE TRIED TO GET YELP TO REMOVE THE 2ND HALF OF THIS REVIEW BELOW, TO HIDE HIS UNETHICAL PRACTICES: 3. DR. LEE AND HIS STAFF ARE UNETHICAL This part gets bizarre; you can't make this up... Despite part 1 below, I decided to proceed with treatment anyway, entirely based on Dr. Lee's Yelp reviews. I could deal with Tracy's incompetence and Dr. Lee's arrogance if the dental work was good, which Yelp reviews suggested. In early Nov, I called to schedule treatment. Tracy said: "Dr. Lee has no availability in Dec. In Jan he's attending a conference, but hasn't confirmed his dates, so can you call back in Jan?" It struck me as odd that a cosmetic dentist is booked out 2 months ahead during a pandemic. I also found it odd that Dr. Lee hadn't finalized his conference dates, given conferences take much advance planning. I asked the name of the conference, figuring I could Google it to find the dates, then book around those dates. Tracy wouldn't give it to me. Then I asked what the conference dates were, since that must surely be finalized. Tracy said they weren't. Then I asked about scheduling in Feb. Tracy said they weren't scheduling Feb appointments yet. I felt I was getting the run-around. I asked when is the earliest I can call back to check availability again, since I didn't want to wait until Jan to book a Jan appointment considering they were already booked 2 months out. Tracy said Dec, so I put a calendar reminder to call back then. When I called back 12/7, Tracy said Dr. Lee was no longer going to a conference, but now had to return to HK in Jan, then quarantine for 2 weeks after returning. Tracy said to call back late Jan to ask about Feb availability. I pointed out this was implausible because HK wasn't allowing US passport holders to enter due to the pandemic. Now certain I was being lied to, I hung up and asked a friend to call Dr. Lee's office to try to book an appointment. My friend reported back that she was told Dr. Lee had wide open availability, both Dec & Jan, and that he was working through the holiday. No travel plans, no HK, conference, nothing. I called Dr. Lee's office back and asked Tracy: "Are you SURE Dr. Lee has no availability Dec or Jan, and is 100% traveling in Jan? You're SURE?" She said yes. I told her about my friend and said it felt like I was being blown off in the hopes I'd give up and go find another dentist. I asked point blank: "Does Dr. Lee simply not want to treat me, for whatever reason - bad vibes, chemistry, whatever? Because if that's the case, you could have just said so upfront. Then I could have used the past 6 weeks to get treated by another dentist vs. getting the run-around from you." I said it would be MEDICALLY UNETHICAL TO LIE about availability and tell me to call back 2 months later while KNOWINGLY letting my condition get worse. Tracy stammered that Dr. Lee wasn't refusing to treat me, he was just unavailable. I said that made no sense given my friend just called and said Dr. Lee had wide open availability. Tracy responded: "Your procedure takes 1 hour. Consultations only require 30 min. Your friend asked about a consultation. It's true we have 30 min consultation slots, but no 1 hour slots." Pathetic. I said: "Fine, if you are truthfully saying Dr. Lee has no availability, despite what my friend just told me, then put me on a waitlist in case someone cancels." Then I hung up. Three days later, Tracy called out of the blue: "Are you feeling pain?" I was puzzled. I never mentioned pain in prior calls, and no dentist office ever called me just to ask if I had pain. I said no, my tooth is worsening each week, but I'm not feeling pain. She insisted that last time I said I had pain (not true), and Dr. Lee thinks I should go with a different dentist so it doesn't get worse since he's unavailable. I said again I had no pain, so no thanks. Then she changed her story: "You should go to a different dentist because, upon reviewing your case, we don't think we can meet your expectations." I nearly laughed out loud: "What do you mean 'meet my expectations'?" She said, "We cannot disclose the reasons." Really! You cannot disclose reasons about my own case to me, the patient? She was desperately grasping for straws. I had had enough of the charade. I told her: "That's the real reason, isn't it? As I suspected, Dr. Lee just didn't want to treat me. You and he lied repeatedly about availability, with asinine reasons about conferences, HK, quarantine, 30 min slots. You knowingly let my condition worsen for weeks. When you got caught in the lie, you pathetically tried to push it back on me by saying 'since you feel pain, go to a different dentist!'" It's the doctor's right to refuse treating someone. But rather than just give a straight answer, Dr. Lee and Tracy LIED about availability, strung me along, and KNOWINGLY AND UNETHICALLY let my condition get worse. Stay away from this UNETHICAL, arrogant, empathy-lacking, incompetent dental practice! read more

The dental care provided by Dr. Richard Lee and his team is very professional and pleasant. The staff are patient and friendly. The office is very clean and comfortable. The dental equipment is up to date with the latest technology. Dr. Lee is very knowledgeable and has lots of experience in dentistry. He executes dental implants with exceptional accuracy and care. I highly recommend Dr. Lee and his team for dental service. read more

I have been coming here for about 4 years and it has completely changed my perception of what a dentist experience should be like. I used to be afraid of the dentist when I was younger and later on just hated going so I avoided it as much as I could but ever since I found this place I actually love going to the dentist! Everyone here is always nice and friendly. They always make sure all my questions are answered and are very thorough when explaining the procedures they're going to be doing. What I like most is that they seem to actually take interest in their patients which is so rare to find. I highly recommend this place if you're looking for a dentist office with friendly staff, modern equipment, and a nice clean ambiance with no nasty dentist office smell! read more

Dr. Lee is a very experienced dentist. His office has top of the line equipment and friendly staff. I had two dental implants done by Dr. Lee and everything go smoothly and no adjustments needed. Dr. Lee may looks serious but he is very nice to his patients. read more

Dr. Lee has Great dental expertise and performs the most difficult surgeries successfully. Unlike some dentists who rushes to do more procedures, Dr. Lee is very meticulous and never rushes a procedure. He and Dr. Tu both take patient's word very seriously and helped me identify a hidden dental issue. The office staff are very friendly and easy to work with. Overall highly recommended. read more

Been with Dr. Lee for ten years. Had three implants with Dr. Lee, very happy with the results. And his staffs are very friendly too.

I have been a happy patient for a little over 3 years now and I don't plan on going anywhere! Dr. Lee and the team have been awesome! I had an implant done with Dr. Lee and all went very well. I have also had deep cleanings and fillings from the other Doctors and have not had any bad experiences overall. You are in good hands with Dr. Lee and the team! I recommend this place to anyone and everyone! read more

This is a long overdue review, for Dr. Lee and his team. I've been coming here for around 5 years on the recommendation of my mom. Originally, I didn't want to listen to my mom because I thought I'm an adult and can figure things out on my own - aka I found my own dentist on Yelp. I was seeing that dentist for about a year, MANY horrible incidents later (aka drilling out all my teeth, emergency root canal, thick and uncomfortable crown, horrible recommendations, etc) I decided to listen to my mom. All I can say is, momma knows best. Dr. Lee is very professional and has lots of experience. He's honest about his work and would never convince you to do anything that's not needed. He cares about his patients and their well-being, and takes pride in his work, making sure that everything he does looks perfect. After my initial consultation where I got a second opinion on a tooth, he told me that my tooth didn't even have a cavity and no work needed to be done. This was a shock to me because the last dentist told me the cavity was so deep that I might as well just go straight for a root canal/crown without even doing a filling. 5 years later, that tooth is still fine. The team at Bay Smile isn't incredible only because of Dr. Lee. Everyone works together to provide the best experience for their patients. Agnes is my designated dental hygienist, she's great and deserves a shoutout! I have a small mouth and a huge tongue but she is great at working around that and providing the best cleaning experience while being gentle but thorough. Dr. Tu is also super knowledgeable and efficient. Vianey, the dental assistant, along with all the front desk coordinators are all very friendly. Oh! I forgot to mention the office. There's so much new technology, and it's beautiful. Going to the dentist for me used to be something I dreaded. I was always scared of getting cheated or ripped off. I learned the hard way how important it is to have a good dentist and someone that you can trust - you only have one set of adult teeth. Thank you Dr. Lee and your team for everything! read more

I love going here! Staff is very friendly and accommodating. I would highly recommend this place read more

First, I Thanks the front desk team always have a warm Welcome when I walk in and out. The dental hygienist always giving a professional expertise job for my annually cleaning. Besides that Dr. Richard Lee always spends time stop by to check my implants and crowns and making sure all of them are healthy with no issues. I appreciated your warm and wonderful concern that makes me more confident for every "SMILE." read more

Had wonderful experience with Dr Lee. Brought in my mom for evaluating and fixing my Moms implants done overseas. Doctor was very thorough, patient, and had genuine concern taking care of the issue. Amazing doctor !! read more

Very professional, communicative, and friendly staff. Dr. Tu has done a few of my procedures. She was very transparent and efficient through the entire process for all of them. They are also selective with treatment (in a way they're not "milking" you for money). Now this is the only place I trust and will stick to in the coming years. Highly recommend read more

I was originally a patient of Dr. Huang for 20+ years and was transferred to this office around 2013 after they merged practices. I couldn't be more happier! Dr. Tu and Dr. Lee and their staff are fantastic, professional, fun, and stay on top of all the latest technology and best practices in dentistry. The facility is very clean and modern with all new equipment. Scheduling and visits are quick and easy. Location is accessible to all major freeways. Parking is plenty. They have Endodontist and Orthodontist partners next door so it's a one stop shop. I strongly recommend them to anyone looking for honest, quality, and friendly service! read more

I've been going to Dr. Lee's for a few years now since the Dentist I was going to merged his practice here. The dental hygienists are great and give good info on what I should be worried about for my teeth and the advice they have given to date has been spot on. I've had one tooth removed (on their advice - turns out they were right, if I had waited it would have been a difficult tooth to remove) and 2 cavity fillings. The dental care I've received here has been great. I've been very happy with the dental care I've been receiving with Doctor Lee's practice. read more

Saw some negative reviews but somehow I still felt like giving it a try. I regret my decision. For my first appointment, they bombarded me with messages and calls (confirmation, reconfirmation, moving appointment for their convenience, reconfirmation). For my second appointment, I learned it's canceled while I was there on time. They said they couldn't reach me to confirm so they canceled it. I never had any appointment canceled like this before with ANY doctors. This experience is very disappointing. I highly recommend reading all the reviews before you decide whether to give it a try. read more

I am absolutely more than happy to have Dr Lee be my dentist. The denture and implant I have here are very comfortable and expertise. And Dr Lee is always honestly explained treatment alternatives read more

Dr. Richard Lee, DDS does a great job in providing excellent dental services for myself and my family. As a retired person, his charges are very reasonalble and he does not try and sell or do any unnecessary procedures. read more

I've seen reviews that Dr. Lee is unethical and I agree. I think the dental board and/or IRS should investigate his billing practices and patient outcomes. He neglected to do the proper procedures with me (my new dentist is sure that he should've done a bone graft when he extracted a tooth) and it has caused me pain and expense. Additionally, as an understatement, he is not warm or even professional. read more

This is the nicest dentist I've ever been to. The front desk staff are so friendly and helpful. Dr. Lee was incredibly nice and very upfront about his services. He has a lot of integrity and manages your expectations well. You can communicate with the office entirely by text which is super cool and modern. The office itself felt super futuristic and updated too. A pleasant experience! read more

Today was the second time I've been to this dental office and I must say that I really enjoy the experience here. First, the lovely receptionists are very friendly and respectful! Next, Dr. Huang really knows what he's doing and I felt comfortable with him working on me. During my first session, I had the pleasure of having my teeth cleaned by their hygienist, Julia! She was super nice and sweet. She took great care of me and then Dr. Leong made a molding for me for my teeth whitening treatment. It's hard for me to trust any service professional, but after having my second session with Dr. Huang, they have got my business! I'll be sticking with them forever! read more

Thank you for all the dental services, cleaning, filling and implant all are great, I'm really glad to be your patient for more than 8 years. You guys are 5 stars. read more