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Malden, MA

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11 years ago

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Audiology Services

Audiology Services

4.7(18 reviews)
5.5 mi

Let's start off with three facts about me:…read more 1. I spend a lot of time in noisy places. 2. I like music. 3. I like my ears. so - what does 1 + 2 + 3 equal? Custom headphones. Oh yes. Custom baby. I got sick and tired of all the commercially available headphones out there - they're either too big, don't block enough noise, too uncomfortable, or suffer from any other massive problem. So I decided to have custom headphones made that were actually molded to fit my ear perfectly while also blocking off ambient noise. I called around to the local Westone dealers (as Westone is one of the major groups that do custom headphones) - and Audiology Services quoted me the cheapest price - $90. Apparently their main business is hearing aids - but they do these custom headphone molds as well. I went in and met one of the audiologists there, Gayle Nye (on a side note - I love that job title). Gayle was courteous, knowledgeable, and professional. Heck, we even share the same alma mater. Work was done quickly and well. If I had to complain about anything - it'd be that they quoted me $90, but when I came in they realized that the proper price was $100. They apologized for this, but it was still annoying. Even at that price they were more than $50 cheaper than the next cheapest group I spoke with. Highly recommended.

I have been seeing Roney Desousa, Hearing Instrument Specialist at Audiology Services of Belmont…read morefor several years. He has provided excellent service for my hearing aides from cleaning them, changing my domes & assisting any hearing aide problems I may experience. He is as pleasant as he is knowledgeable in his field. I always feel confident in his ability to assist & I highly recommend him. In addition the entire support staff are very professional & friendly. Margaret Lynch

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Audiology Services - Jill Rosenberg, Au.D. CCC-A Doctor of Audiology

Jill Rosenberg, Au.D. CCC-A Doctor of Audiology

Audiology Services - Jean Rosowski, Au.D. CCC-A Doctor of Audiology

Jean Rosowski, Au.D. CCC-A Doctor of Audiology

Audiology Services

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Audiology and Hearing Solutions

Audiology and Hearing Solutions

4.1(9 reviews)
3.9 mi

I should do 2 Yelp reviews in order to give Dr. Melonie Marple the 10 she and her practice deserve…read more We met Dr. Marple with our 3 week old baby. Amidst many tears, lots of questions and then whatever other questions we thought of as we met with her, we were thoughtfully guided along as to what type of hearing aid to get for our son. It is now 6+ years later and there will never be enough praise for the welcoming environment and the high-level of expertise at Audiology and Hearing Solutions. Dr. Marple is a true partner to us in making sure our son is well-equipped. Any family I meet that needs to get hearing aids for their child, I tell them THIS is THE place to go.

Dear Melonie Marple, Au.D. CCC-A, Director and Board Certified Audiologist, owner of Audiology and…read moreHearing Solutions, Inc. It appears that you are incorrect and mistaken in your statements and please remember it was your choice not to be available to talk to us in our many attempts via phone and in person at your office in Winchester. Happy to see that you have time for us now since it involves the Yelp review. Your statement: I apologize that your insurance gave you bad information - Dear Melonie, BCBS told us two important points 1, we have a hearing test for $0 cost to us for the entire family and 2, BCBS confirmed that the test would have been free if Audiology and Hearing Solutions would have performed that free test vs the comprehensive test. That still stands today with BCBS. Your statement: But to set the record straight, your children had hearing concerns that necessitated a diagnostic evaluation. - Dear Melonie, why you either did not look at your records or ignore what's in your records, that is entirely your call. Your records should show that the reason we all went for the free hearing test was originated by me telling my Husband, he can't hear me. That was also a discussion point with one of your doctors when my husband was asked "why are you getting the hearing test done, do you have any symptoms or concerns". No, there was no concern about our kids having any hearing issue, the kids got tested because BCBS told us everyone in the family can get the free test. Your statement: I complete testing based on the patient's needs not what an insurance company dictates. - Dear Melonie, we scheduled and got confirmed the free test with Audiology and Hearing Solutions. At no time did we receive any information from Audiology and Hearing Solutions that this changed until Audiology and Hearing Solutions invoiced us, nearly $800. Your statement: If I did not do this, then I would not be following my code of conduct and ethics. This is in no way taking advantage of you, I do not know anything about the insurance plan or what they pay when I complete my testing. I do what is best for the patient. - Dear Melonie, this is not your hospital environment anymore, you decided to have your own practice and I will follow up on my reading on your ethics and business ethics. Your statement: Your insurance did pay their portion, and just so we are transparent, the deductible for you and your wife was $64.74 each and $150.15 for your children. This adds up to $431.78 that you paid, not $800 as you indicated in your review. - Dear Melonie, as you stated (your words) "... not know anything about the insurance plan or what they pay ...", still you are correct that BCBS paid you on the comprehensive test that someone at Audiology and Hearing Solutions invoiced to BCBS and, you are also correct that we got the subsequent deductible on the comprehensive test. Unfortunately, we expected our deductible to be $0. You publicly post what you believe our deductible was so why not post the payment Audiology and Hearing Solutions received from BCBS for the comprehensive test vs the payment Audiology and Hearing Solutions should have received on the free test ? Your statement: While I appreciate you indicating that our practice was a pleasant experience, I think this review would have been better placed on your insurance's review page. - Dear Melonie, I understand your position and your attempt to protect your business now, even true you don't know anything about billing, looking up records, engaging in conversations with customers that like to talk to you (prior to posting at Yelp) and that you have given us the impression that you see yourself as the "Dr. House" of audiology disregarding parents, customers and insurance ethics. The visits to your office can be described as pleasant. I can also tell you if you had discussed with us that you would like to proceed beyond the agreed visit parameters, we could have avoided this entire situation. So, NO that review is placed correctly with Audiology and Hearing Solutions. Our Family is happy that you are not a Dentist. I can just see getting my child back with braces when she was sent in for a cavity. I am considering contacting the governing agency for your license to practice because your belief in what is ethical should be reviewed.

Moon Hearing Services

Moon Hearing Services

3.7(6 reviews)
5.5 mi

I was thrilled to work with Moon Hearing 4 years ago. I came to them after having a very bad…read moreexperience with another hearing aid specialist in Burlington. I was able to get the exact same hearing aids for $2000 cheaper with Moon Hearing. I have been wearing hearing aids since I was 14 years old. Going through Moon Hearing has been the best experience I have encountered in all these years. They were very professional and accommodating to my needs. I just purchased a brand-new pair of hearing aids that they had never used before. They were quick to call the manufacturer to understand all the options that are available with these aids. I am quick to recommend Moon Hearing to anyone who is in the market for hearing aids.

Had a horrible experience with Moon. This place is one of only two Eastern Mass. providers for my…read moreinsurance plan's hearing aid discounts. Made an appointment to get info and a quote on hearing aids prescribed for me by my audiologist. The person I saw seemed surprised that I already knew what I wanted, and that I declined the expensive add-ons and services she recommended. Then she told me that I hadn't done enough research online before my visit. No hearing test was performed (I brought my own), no hearing aids were evaluated, no ear molds were fitted... but yes, you owe us $75 for your visit today! Now I know why I was the only patient in the office that day. These guys are very scammy. Approach with caution.

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Moon Hearing Services - Rachael E. Zugel, MS CCC-A
Audiologist, Moon Hearing Services, LLC

Rachael E. Zugel, MS CCC-A Audiologist, Moon Hearing Services, LLC

Moon Hearing Services - Alysia S. Moon, AuD CCC-A
Owner, Moon Hearing Services, LLC

Alysia S. Moon, AuD CCC-A Owner, Moon Hearing Services, LLC

Moon Hearing Services

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HearUSA - hearingaidproviders - Updated October 2026

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