i had to have my car towed there because it wouldn't start. indicated to me they would be able to…read moreget my vehicle in that day or the next day. Here i sit 3 days later and he hasn't even looked at my vehicle and they seem to have stopped contacting me in order to hide the fact that they are not doing work on my car. . . . . blatant liars and clearly don't give a damn about their customers.

Rear breaks done with faulty break pads, even after they said they had detected the pads were…read morefaulty, they still ended up installing them. The results were a dangerous driving experience. The mechanic who fixed the negligence said this was unsafe and a danger on the roads. They did not do the work I paid them for, and are beyond untrustworthy. Avoid at all costs.

Got a basic oil change on 11/9 for $58 then got an email offer on 11/12 for a basic oil change for…read more$29. Great way to lose a customer. Sandy Beitsch 651 767 0261

This might not be the most cost efficient option that exists in the twin cities but am grateful…read morethat they exist. My car broke down in downtown during a recent visit. I called around all the other shops within a reasonable vicinity and these folks were the only ones who were willing to have the car towed to them. They called me, explained the issue and only then fixed the issue. Car was working by the time they were done with it. The service was friendly and they were good with the communication.

BE WARNED! MISDIAGNOSED AND TOLD ME I NEED A NEW ENGINE! ALSO LIED TO ME AND CHARGED ME FOR AN OIL…read moreCHANGE Had a blinking check engine light so I took it in immediately and they tried to tell me that my oil is blacker than black and I need a new engine. They said if I got an oil change it would at least get me down the road until I got a new engine. I agreed to an oil change and drove it 4 miles home. We had it trailered back to my families mechanic I grew up with in high school in Iowa. He said that the oil was blacker than black for just having an oil change. He said it was impossible that I just had an oil change and gave me a soda bottle worth of oil for a sample. Also I'm still driving the same vehicle with the same motor. Apparently I had a cracked radiator that needed replaced. I repeat, I agreed to an oil change. They gave me an oil change, and my family mechanic said that my oil was blacker than black for being new OIl! $115 for an oil change

My experience with Car-X has been one of the most unbelievable, frustrating and disappointing…read moreexperience I probably have ever had. I made an appointment to have 4 tires installed, and when i got to the Car-X in Eagan they told me they didnt have me in their system even though I had the confirmation email in my hand. They told me they couldn't get me in that day so I made an appointmeant for a week and a half later since I was leaving town. On the morning of my rescheduled appointment, I called Car-X to make sure everything was still good only to find out that the Eagan store was temporarily closed and no one thought that they should contact their customers. A representative told me that they could get me in at 2:30 in Woodbury, anid I agreed. At 1pm they called me saying that they couldnt get me in anymore and told me could go to Eden Prairie at 3 if I would go to the Eagan store to pick up my tires that I had already purchased. The technician they sent to the Eagan store to unlock the door so I could get my tires was 40 minutes late. After getting my tires and then driving to the Eden Pairie locaion, I arrive to find that the lights are off and the doors locked. I waited another 20 minutes for someone to show up. He apologized and told me he would work on the tires right away. He took my number and told me he would call me when they were done. After 2 hours of walking aimlessly around the mall, I went back to the shop and my car had been ready for 45 minutes and no one had ever called me. At this point I just wanted to be done with Car-X. I received a note from the initial representative apologizing for the multiple errors along with a 10% off coupon for future purchase and a request for a positive google review, as if I would ever come back. Two days later, I come out into the garage to see one of my tires was flat. I removed the tire to check for punctures and there were none. I used soapy water to discover that the valve stem was leaking. I called and made an appointment to have it fixed in Eden Prairie since thats where the service occurred. When I arrived in Eden Prairie, once again the lights were off and the doors were locked in the middle of the day. After calling customer service multiple times, a foreign appointment booking agent set up an appointment in Richfield at 2:30. I decided to call Richfield and they said they were booked, the booker had no idea what she was talking about. He told me that the mechanic that was supposed to be in Eden Prairie had been pulled to the Bloomington location. Once again, no one called to tell me that the location where i had an appointment was closed. Just to be done with the situation, I went to the Bloomington location upon the direction of the Richfield manager. The mechanic from Eden prairie, Steve, was trying to run the front desk as well as being a mechanic. I was told i would get in immediately, and after 45 minutes my car was finally looked at. Upon completion, I was charged for changing out the valve stem. If I knew I was going to be charged I would have gone somewhere closer to Apple Valley where I live and to someone that doesnt screw something up at every turn. Needless to say, I wasted a vacation day from work and a Saturday, drove 112 miles total, all to be disappointed at every turn. I don't hold any of this against Steve the mechanic as he tried to be helpful, but I'm thoroughly disappointed in this business to provide high quality service and prompt communication. I have lost all trust in Car-X and would discourage anyone from giving them their business.

We needed to service and replace the brakes on our 2016 vehicle. Youngstedts got us in quickly and…read morefinished the job same day for the price that we were quoted. No surprises! We'll be back.

Took my cars here for years - was satisfactory until the two gentlemen with people skills who…read moredidn't rip you off left (Nick and Colton). Now, it's just a bunch of grumpy old men, talking down to people and seemingly ripping customers off. Brought a car in for a tire issue, said it was a bad valve, replaced it. Still leaked, said it was rust inside the rim and it was resolved. Leaked for over a year after that and just paid $50 for a 5 star reviewed shop to tell me the valve was installed improperly and it was a miracle it held air at all. Save your money and go literally anywhere else.

i recommend Lloyds…read more Lloyds proved to be really dependable, walkable and honest about what to spend money on and what's a waste. They have done consistently good repairs, and made good referrals when other shops were a better choice for a particular problem. They are friendly, can squeeze in simple emergencies, and i trust them very much.

Lloyds staff have helped me and my partner with Civic, Mazda, and Mini vehicles. Best choice in…read moretown for generations. Helpful with planned maintenance and the sudden and unexpected. Thanks all.

We were shopping for my daughter's first vehicle, so finding something that was safe and reliable…read morewas extremely important to us. We originally brought a Mazda CX-5 to Christian Brothers Automotive in Lakeville for a pre-purchase inspection. The technicians performed a very detailed inspection, and Chuck, Vince, and Nick each took the time to personally look over and drive the vehicle as well. They explained everything they found, answered every question we had, and ultimately advised us to walk away from the purchase. While that was disappointing at the time, it almost certainly saved us from buying a vehicle that would have cost us far more down the road. We kept looking and eventually found a Lexus RX 350, which we also brought to Christian Brothers for another pre-purchase inspection. Once again, the technicians did an outstanding job, and Chuck, Vince, and Nick each took the time to review the vehicle, explain their findings, and answer our questions. They confirmed the Lexus was a solid vehicle and gave us confidence moving forward with the purchase. The inspection wasn't just a checklist. It was an education. They walked us through the vehicle, explained what they were seeing, pointed out what mattered, what didn't, and what we should expect down the road. Their advice also helped us negotiate the purchase price, saving us $500, which more than covered the cost of both inspections. What impressed me most, though, was the people. Every interaction with Chuck, Vince, and Nick was friendly, transparent, and genuine. What really stood out was how much they cared about the outcome. After we left to buy the Lexus, it was already late and we weren't able to finish the purchase that evening. Before we left, Chuck asked me to give him a call the next day because he wanted to know how everything turned out, whether we were able to buy the Lexus, and whether his advice had helped. He didn't have to do that. It wasn't part of the inspection. It showed me that they genuinely cared about helping us find the right vehicle, not just completing another service. Christian Brothers Automotive is more than 30 minutes from my home, and I'll gladly make that drive. They'll be servicing not only this Lexus, but all of my family's vehicles going forward. Buying a used vehicle can be stressful, especially when you're trying to make the right decision for your family. For us, this wasn't just buying another used car. This was buying our daughter's first vehicle, and we wanted to know we were making the right decision. Christian Brothers Automotive helped us do exactly that. Thank you to Chuck, Vince, Nick, the technicians, and everyone else at Christian Brothers Automotive in Lakeville. We truly appreciate everything you did for our family! -Derek

After coming here for years to get oil changes on many different vehicles, my family has decided to…read morestop affiliating with this business as we continue to get ripped off unless someone challenges their final prices. Once it was for my sister getting her brakes replaced where they quoted her a MUCH higher amount than they did to my father for the same vehicle, and another time was today while trying to get a sensor reading on another one of our cars. We have come to find out that employees here have sexist attitudes and behaviors which is incredibly disappointing to see. The only reason they get 2 stars and not 1 was because they changed my oil. Nothing else. Today, my car got an oil change here and had a tire pressure sensor read. I had credit for a free oil change, and Darin quoted on the phone that the sensor reading would be $50. Awesome. So I show up to pick up the car, they say it's going to be $76 something dollars. They told me the 25 other dollars were "fees". I politely asked what the 25 dollars of "fees" entails as that's not what I was originally quoted, and he said "environmental disposal fees". Why is there an environmental disposal fee for sensor reading? I expressed my frustration saying I was quoted something else, and they only fixed the price to what they told me at the beginning AFTER my father came inside and challenged them on it. And then suddenly it was all a-ok again, and Darin said "no harm, no foul". There was, though, as I would've been charged $25 in "fees" that I was not made aware of if I wouldn't have brought my dad inside to help me. They told my father and I that the $25 "fee" is on every single diagnostic check (they just conveniently didn't mention it when they originally quoted me $50), basically admitting they rip people off every single time. They also quoted me 175 dollars for a single TPMS sensor, what a joke! That is substantially more money than Discount Tire, which is where I will be going from now on for this type of thing. We will not be coming back any longer. It's clear they take advantage of people not knowing that other prices are available at other car repair shops. My father loved bringing our cars here as it was close to our house but after today he said he is no longer interested in business with them, same goes for my sister and I. They reached out to me yesterday, a week after I posted the complaint, saying they called me and left a voicemail, which they did not do. Don't go here!

I had a terrible metal on metal sound when leaving the Midway post office. Entered the freeway at…read moreLexington and it only got worse, so I stopped on the freeway (which is frightening in and of itself) but could not see a flat or anything wrong. Exited at Dale and wondered where on University might have an auto place and this was the first one. When I turned into a parking space there it stopped - so likely a pebble that dropped out. I was very concerned there may be more permanent damage or that it could start up again so I went in to have it put on the lift and checked. Total fee, $28.50, total time, under 20 minutes. He checked all four tires anyway. I also mentioned that I forgot to put my new plates on (when he was looking for the plate number) and he also did that without asking. I left feeling safe so this was worth the peace of mind.

Scheduled an oil change for 10 am and it took them two hours to begin the service. By then I had…read moreasked to be taken home to wait because they quoted me over an hour when I checked in. Then 2 pm rolls around and I hadn't gotten a call, so I called and they said it was done. Absolutely bananas insane that a routine oil change made by appointment would take 4 hours.

I pulled in to the quick oil change (no appointment) and as I was walking toward the waiting room,…read morethe man that greeted me called me back. He said that it looks like I'm not due for an oil change for 2500 more miles. I asked why my light went on. They said that happens and turned the light off. They checked my tires, topped off my fluids and sent me on my way. I won't go anywhere else for car service.

Very disappointed with their attention to detail. Dropped off a car for 2 issues, handled one and…read moreignored the other. Justin the manager was not apologetic and told us to come back another time, did not offer any significant compensation for their oversight. When I asked for a discount due to their oversight, Justin became angry and told us never to return to Grandview Tire and Auto after we have been loyal customers for years and have spent thousands of dollars there.