Good work when I needed it done at a fair price. I will call them again when the need arises.read more

Installed a garbage disposal very quickly. The young man was very polite and on time.read more

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Paid $240 Upfront and the Job Is Still Not Finished…read more I hired Razo's Plumbing to replace an outside faucet while new siding was being installed on my house. The plumber came out and explained that he could not install the new faucet at that time because of the siding work. He removed the old faucet and told me he would come back to install the replacement. I paid $240 upfront for the job. Once I had the new 1/2-inch MIP faucet ready, I contacted him and sent him a picture. He told me, "I can stop by this Friday." Friday came and he did not show up. Since then, I have repeatedly texted asking when he is coming back. My messages have gone unanswered. It has now been two weeks, the job I paid for is still unfinished, and I am left trying to chase down the plumber just to get a response. I understand that schedules change. What I do not understand is taking full payment upfront, promising to return, not showing up, and then ignoring repeated messages from a customer. I have screenshots of the communication showing the promised return date and my multiple attempts to follow up. At this point, I simply want the job I paid $240 for completed or my money refunded. Based on my experience, I cannot recommend Razo's Plumbing

Great same day service. Called in the morning and was here by noon. Great service and a fair…read moreprice. Would recommend Heartland Plumbing & Heating.

It's easy to get a good review when everything goes well; however, when things go bad, it's nearly…read moreimpossible. I say "nearly impossible" because I am about to report one of those rare instances. I reported a problem with an A/C installation performed by Anthony four years earlier at my daughter's home, and immediately, Anthony stepped up and took full responsibility for fixing the error and all the resulting damage that occurred as a result. My most sincere appreciation and thanks to Steve and Kelly!

I was having an electrical issue in my master bath. I was able to get an appointment the same day I…read morecalled. They were able to resolve the issue quickly.

They are an amazing company. They do an excellent job and are really looking out for their…read morecustomers needs. They will try and do the job for an affordable price and not try and over charge you. All of the plumbers have years of experience and know their job. I had them come in due to a pipe smelling which another company wanted $800.00 to just tell me what the issue was. They diagnosed the problem and fix it for around $400.00. If you hire them you will not be sorry.

Had some leaks causing issues with my shower and two toilets. Water department alerted us and I…read morefound the problems, but the shower was beyond my abilities as an amateur plumber. I called Buhrle and the person was very helpful. She checked and saw that a plumber was ahead of schedule so she could likely get him out today. Less than an hour later Merrill came out and walked through the issues. He gave me a quote and got started. In 2.5 hours all the issues were corrected. Merrill even checked the meter so see if it was moving and it was not. This company is very responsive, dependable and helpful. I highly recommend them.

If you need help with plumbing, these guys can maybe help you out. These guys do good work and also…read moredo it in a timely fasion.

Replaced the line from main to house. Fast, professional, fair price. Will not hesitate to call…read morenext time I need service.

Don came out to give us a bid on replacing our water heater. I like to get more than 3 bids on jobs…read morelike this, and I called a few of the bigger names you see and hear advertising all the time, and every one of them was at least 25% higher in their estimates. Don showed up on time (even a bit early!) and was in and out in less than 2 hours. He didn't try to upsell any services, didn't try to sign us up for a monthly service membership, just bid the job, did the job (by himself, I'll add) and was packed up and gone in less than 2 hours. It was a pretty straight-forward install, and he probably would have been done in an hour if I hadn't been hanging around talking to him! In any case, if you need a plumber, don't call the corporate names. Call Don and at least get a bid. You'll be glad you did!

Don did a great job on our outdoor water leak. Got to it quickly, was efficient and repair was…read morefairly priced. Highly recommend.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Terrible experience. Requested an urgent service call. Took them over 3.5 hours to arrive. Were in…read moreour office for less than an hour. Replaced a part that it turns out only costs about $15-20. Was charged over $775 for the repair, even though their website states "No extra fees for evenings or weekends". Refused to provide a breakdown of what constituted the total charge, or provide me with a copy of the invoice. And demanded payment on the spot, although I was told I could be invoiced. Finally, they did not clean up after, and left my office a mess. Would never recommend using them for any service whatsoever.

We are, sadly, yet another victim of the Folsom pinhole leaks. We previously had two pinhole leaks,…read moreone in the ceiling of the garage and one outside near the pipes to the sprinklers. This latest one was a hot water leak under the slab in the master closet, and the final straw. Due to our previously outstanding experience with Michael and Leak Finders, they were our first call, and our only call. Michael quickly detected the leak and then explained our options: 1) Only fix the leak 2) Repipe only the hot water 3) Repipe both the hot and cold. He thoroughly explained all our options, including exactly what would be done for each scenario, and the cost. Since this was our third leak we decided to go with the repipe. I can't stress this enough, Michael is punctual, communicates clearly, very meticulous and very clean. The job took 2 weeks. Every single day he was on time. Each day he vacuumed the areas he worked in and put his tools away. If it weren't for the holes we wouldn't even know he'd been there. He limited the holes that had to be made and explained to me every day what he'd be working on. My wife joked he left the house cleaner when he left each day than it was before he arrived. The job is done now and we are thrilled with the work he did. We can't recommend him highly enough. We all have our contractor horror stories. You definitely wouldn't get anything other than a success story with Michael and Leak Finders. We are confident the days of pinhole leaks are behind us. He also added several more hose bibs for us where there were none before. We have have on on every side of our house. A positive side note is we also get our hot water more quickly, and it gets hotter faster. I've only posted a few of the pictures. He treated us and our house with great care. Meet with Michael and we feel strongly you'll see the difference and why he is our only call!

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.