Good work when I needed it done at a fair price. I will call them again when the need arises.read more

Installed a garbage disposal very quickly. The young man was very polite and on time.read more

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

Paid $240 Upfront and the Job Is Still Not Finished…read more I hired Razo's Plumbing to replace an outside faucet while new siding was being installed on my house. The plumber came out and explained that he could not install the new faucet at that time because of the siding work. He removed the old faucet and told me he would come back to install the replacement. I paid $240 upfront for the job. Once I had the new 1/2-inch MIP faucet ready, I contacted him and sent him a picture. He told me, "I can stop by this Friday." Friday came and he did not show up. Since then, I have repeatedly texted asking when he is coming back. My messages have gone unanswered. It has now been two weeks, the job I paid for is still unfinished, and I am left trying to chase down the plumber just to get a response. I understand that schedules change. What I do not understand is taking full payment upfront, promising to return, not showing up, and then ignoring repeated messages from a customer. I have screenshots of the communication showing the promised return date and my multiple attempts to follow up. At this point, I simply want the job I paid $240 for completed or my money refunded. Based on my experience, I cannot recommend Razo's Plumbing

Patrick was my service guy. He came out late on a Friday afternoon to look at a drain issue in a…read morebathroom sink. I had taken the drain apart but was not able to fix the issue. Patrick was able to fix it in 5 mins. He was a great communicator and very professional. Thanks Again.

I had a flood in my basement and I had to call out roto rooter as there was a clog in my pipes…read more They were able to come out the same day. Unfortunately they had to come back out the same day because there was another clog in my pipes. The first technician didn't go far enough to get to unclog the pipes. The service is expensive but I also had them go down with a camera. Which is priced more, they were ultimately able to fix my issue.

They are an amazing company. They do an excellent job and are really looking out for their…read morecustomers needs. They will try and do the job for an affordable price and not try and over charge you. All of the plumbers have years of experience and know their job. I had them come in due to a pipe smelling which another company wanted $800.00 to just tell me what the issue was. They diagnosed the problem and fix it for around $400.00. If you hire them you will not be sorry.

Had some leaks causing issues with my shower and two toilets. Water department alerted us and I…read morefound the problems, but the shower was beyond my abilities as an amateur plumber. I called Buhrle and the person was very helpful. She checked and saw that a plumber was ahead of schedule so she could likely get him out today. Less than an hour later Merrill came out and walked through the issues. He gave me a quote and got started. In 2.5 hours all the issues were corrected. Merrill even checked the meter so see if it was moving and it was not. This company is very responsive, dependable and helpful. I highly recommend them.

I was having an electrical issue in my master bath. I was able to get an appointment the same day I…read morecalled. They were able to resolve the issue quickly.

They use very deceptive language to double charge you if the tech has to come out more than one…read moreday. They also take advantage of emergency situations to overcharge you. The tech came out to assess the situation, I was charged for this, and the tech said he could fix it and cover up the hole he would create. He came out the next day, I was charged for this as well, fixed the valve but then all of a sudden, he "can't fix drywall" so now I have a massive hole in my wall. And don't even waste your time with customer service. They think it's better to back up their questionable service than to try and make things right.

Had to replace a leaking cast iron pipe in our basement that has cracked and had begun leaking and…read moreof all 3 bids we got Andy's was the best and had the best bang for your buck value along with the warranty on their work and labor it was easy to go with when seeing how much they were willing to back up their work. Will aka Billiam was the one who gave us our bid and also came out to do the work and I cannot stress enough how nice and professional he was. He explained the work thoroughly and in a way that was easy for us to get, he made sure to get a hold of me and explain if something had arisen and was able to walk my wife and I through what needed to change from our initial estimate and and he cleaned up after himself as well. He felt like a guy I'd want to hang out with outside of an instance like this and was very personable. He was quick and prompt at handling the work we initially called him out for. We have a lot going on in our lives and no one wants an unexpected cost like this to hinder their plans like this one almost did, not only was Andy's Pipe Dream and their technician Will well priced and willing to back up their work, the were also excellent to interact with and it helped make the process of spending this much money on a necessary expense like this with them a no brainer and eased our concerns. In the future we will be using them again for any issues we might need fixed.

Inexperienced people with poorly stocked trucks. Lots of rework on my job to make it comply with…read morecode. Very expensive compared to competitors, they charge to do it wrong then charge to correct it!

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Terrible experience. Requested an urgent service call. Took them over 3.5 hours to arrive. Were in…read moreour office for less than an hour. Replaced a part that it turns out only costs about $15-20. Was charged over $775 for the repair, even though their website states "No extra fees for evenings or weekends". Refused to provide a breakdown of what constituted the total charge, or provide me with a copy of the invoice. And demanded payment on the spot, although I was told I could be invoiced. Finally, they did not clean up after, and left my office a mess. Would never recommend using them for any service whatsoever.

If you need help with plumbing, these guys can maybe help you out. These guys do good work and also…read moredo it in a timely fasion.

Replaced the line from main to house. Fast, professional, fair price. Will not hesitate to call…read morenext time I need service.

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

They arrived on time, I received lived updates while they were en route to my house. The work was…read morecompleted quickly and thoroughly. The whole situation and all potential solutions were discussed thoroughly.

I have used this company a few times in the past and have always been satisfied with their customer…read moreservice, knowledge, and friendliness. I was so pleased with Adam recently, and he gave me lots of good information on how to get a replacement sprayer head on my faucet free of charge through the brand's website.