Purchased a new home and he came by, looked over everything, and gave us recommendations about what…read moreneeded attention and what didn't. Many things recommended by home inspection were deemed by Randy to be just fine. In short, he spent about 1.5 hrs looking things over and we didn't need to fix anything. And he didn't charge us for coming out. Later we had new toilet and faucets installed by him and he did excellent work and didn't overcharge us. I would call him again in a heartbeat. A great guy!

I have used Randy for several years when those pesky plumbing problems arise. He has re routed…read morewater lines, replace a water heater, fixed a leaky line in my basement ceiling, and always provides personal attentive service. Recently I purchased a new washing machine, and could not get the water lines broken free because of water scale buildup and rusty tips on the lines. Being afraid to torque the water line too severely, I called Randy again. He arrived the next day and made quick work of the job I was afraid to tackle. Prices are always reasonable.....unlike some of the other plumbers my friends have used... so call with confidence that you can get a good bid for your needs. You may have to leave a voice mail, because he is a small operation, but he has always returned calls quickly.

Let's start this with the technicians are very clean and courteous. We used Corum a couple of times…read moreand then we signed up for their service plan. The service plan sounds awesome in theory but... The company came over at least a half a dozen times to try to problem solve an issue with my HVAC system. The HVAC system was about 6 years old and still under warranty. Again, the technicians were all extremely polite and seemed somewhat knowledgeable. After trying several fairly cost effective options they narrowed it down to the blower motor. They priced The replacement of the blower motor at $1,500. I felt that that was a little high as the standard rate was between $300 and 1,500. I called around to get some estimates. I found another local company here in Kansas City that gave me a price of $600. I called Corum to discuss why there was such a variance in the price quote for the job. The office manager that does the billing nor the manager of the facility wanted to talk to me. I understand that you have to pay for these technicians to go on site, evaluate and do their job, but don't say that you are going to have a service plan with no cost and then Jack up the price on the back end. Management refusing to talk to me about their billing practices was all I needed to know. After all is said and done, we got the new blower motor, a rerouted drip line, a new motherboard and a fresh warranty for well under $1,000.

My AC went out during this heat wave. I have never experienced such professionalism. From start…read moreto finish. My AC is 29 years old. Brandon got it running ,Troy went over options for a new unit. Next day Thomas is here to install. He is awesome. Totally trustworthy and knowledgeable. Could not ask for better service. Highly recommend this company for all heating cooling and plumbing needs.​

never showed up when needed, spent about 35 minutes on site each time then left, very bad attitude…read moreand amateurish called our engineer an "f'in drunk"

We had a good experience with Pierpoint, and most importantly, they were the most trustworthy…read morefeeling company we could get to help. If you want to skip the details, I'll say I up front recommend them and you should reach out if you need them. Our water line broke as we're in the process of selling a house -- great timing, right?! Aside from the bad timing, the fact of the matter was we needed someone out as soon as possible, but we wanted it done right. I had a few companies that were referred to us, and honestly I got some bad vibes... super low bids, lack of confidence in their ability to get it fixed, etc. Austin from Pierpoint was sort of my last hope as we needed to commit to somebody, and I appreciated their calm demeanor, fair quote, and ability to get it done. Another plumber I had out was too busy to do it, but I mentioned Pierpoint and he said, "Oh yeah, they're a good one to go with." I was able to communicate with them on project updates as we had to stay at the in-laws for a week and a half. They got all the proper permits, made sure the new meter went in the right spot and had it inspected with the city... all in all, I was confident they would do it the right way and they did. They ran into some obstacles which drove the bid up higher, which stinks, but I understand because there's no way of knowing what they might find when they dig, i.e. gigantic old stones in the driveway. I do feel like the crew's overall cleanup could've been better as our basement walls were covered in caked-on mud, as is the floor, and the driveway and neighbors house needed some more attention. However, I round up on my rating because they were there in a big way when an additional water line broke late at night on a weekend, basically a portion of the old city water line. The city water would've gone directly into my house, i.e. flooded the hell out of it in no time. Austin and someone on his crew had a generator ready to bilge water out of the trench, keeping my basement dry while they waited for the city to fix their issue. If you've ever waited on the city of KCMO, even on the phone, you know what a task that is... and this was on a weekend at night! I really appreciate them being there for that and handling it. All in all, I felt seriously at peace after meeting with them compared to the five other groups I had out to bid on it, and they backed that up. Glad to be done with it!

Alas, the polar-geddon arrived, and I thought I was surely sunk, with frozen pipes here, and a…read morehusband in a land far, far away (okay 2 hours, but might as well been Hoth...wait, maybe THIS was Hoth?? BRRRR! Anyway....) I quickly turned to Yelp, and after seeing a few 5 star reviews, including 2 by people I know (that's why Yelp works, y'all!) and trust, I gave him a call late yesterday afternoon. He was awesome and also tried to help me resolve the issue on my own. I gave it a try, and before I could cry this morning at my complete and utter fail, he called bright and early to see if I needed him to come over! :) ROCK ON! He was here right on time, took his boots off (no booties, just socks!) to keep our floors clean, super friendly and had my stubborn frozen pipes thawed and the problem identified and solved in under an hour! As if that wasn't awesome enough....COME ON DOWN! The PRICE was RIGHT! (yeah, that's right, it's Bob Barker time). Bob Fickel is just plain awesome, and his assistant Blake was pretty nice too. Bob's my favorite plumber, even over James Denton (don't ask, or else I'll tell you). (Not to mention, it turns out that I know his niece in a galaxy far far away (western Kansas) but I didn't realize that until he was on his way out. Small town for the WIN!!) Yeah, I did just reference Star Wars and a game show in the same review. You're welcome. PS: This is the perfect review for my 300th review on Yelpdom!! PPS: The one-star review? Take it with one grain of salt.

Bob is my hero. Seriously, he reminds me of my dad. He's probably the most honest, reasonable…read moreplumber/handyman/service provider I've ever worked with. I'm assuming part of the reason he can offer such affordable rates is because he's a little old school - no website, he doesn't "do email" or take credit cards. But you can call him on a Sunday, and if he's available, he'll come right out. No after hours or emergency fees like most companies charge. My house in Roeland Park has renters, so before I found Bob - thanks to Yelp!! - it was a challenge fixing any plumbing issues from Denver. Other plumbing companies charged me $125 just to "look at the problem". It was ridiculous. Bob will only do the work that's necessary and even throws in great advice or tools to help you maintain your house. (I have tree roots that get in the pipes, so Bob just gave my renters some liquid to pour down the drain every quarter and kill the tree roots). I can't say enough good things about Bob. His business can't handle major plumbing issues, but if he can't fix the problem, he will refer you to someone who will fix the problem - for 1/2 the price (or less) of every other KC company I've contacted. He is fantastic!! If you need a plumber, save yourself some time and money, and call Bob.

This business is fantastic!…read more I was having water backup in my basement through the floor drain. This was also during the rainy time which ended up creating a huge mess in my basement. Higgins Sewer & Drain Cleaning was the ONLY company that was will to come in an look at the issue and fix the problem. The big guys either didn't want to mess with the problem or immediately pointed the finger at the wastewater company and said that I'd probably have to dig up my sewer line since my property was older. The technician came out and cleaned out 4 large bunches of tree roots and the water immediately started draining. They came back a couple of days later to camera my sewer stack and sewer line and delivered great news that I had no other issues. I was also extremely pleased with the reasonable price they charged for their services. I will definitely use this business again when needed and for preventive measures.

Excellent service. Came and checked my drains. Alex was great. Put in a new main water shut off…read morevalve and outdoor faucet. Kind and efficient service!

We recently had a problem with our main line backing up. I found a plumbing company that offered…read moremain line cleaning and free camera inspection. They determined that my main line could not be cleaned and had to be replaced due to the tree roots that had overtaken the line. I was told that to replace my line they would have to dig up my yard and it would cost just over $15,000. I contacted a couple of other companies to get second opinions on the work that was needed and compare pricing. The other companies did confirm that my main line needed to be replaced and also said they would have to dig up the yard to replace the old line and they gave bids of 16 and 20 thousand. Before I pulled the trigger, I wanted one more bid. I reached out to Inception Plumbing and was glad I did. When they came out, they tried to clear the line but determined that my line needed to be replaced, but unlike the previous companies they explained to me that they offered pipe replacement using a process called pipe bursting. It not only saved me thousands of dollars, but they were able to complete the job in 1 day.

Woke up to water in our basement yesterday after a lot of rain…read more Didn't know where to start, so I called Inception Plumbing, who I have used for years because they are trust worthy. They sent out Chris, who is a laid back, smart guy who always does the job right. He walked me through my options, assessed the damage and gave me ideas, helped me discover where my outside drains are, and then we set up an appointment with Andrew, who came out and cleared a couple of drains that were clogged in my front yard. The price was much less than I had feared. The Inception employees are always pro-- the front end is friendly and helpful, the workers on time, they know what to do and do it right, and they are respectful of people's homes-- they wear booties inside and clean up any mess they make. You can maybe find cheaper service, but you can't find better service. In the long run, they have saved me a lot of money by being honest and thorough, having modern equipment and hiring the best of the best and paying them fairly. And I love that they are local.

I had a fantastic experience with this father and son team. They arrived right on time, quickly…read morediagnosed a leaking pipe under the sink, cleared years of muck from the plumbing in my 100+ year old house and installed a new garbage disposal. You can really tell they take pride in their family business. They were respectful of my home, cleaned up completely when finished, and got everything working perfectly! Highly recommend them to anyone needing reliable plumbing.

Our local family have all used Bob's Root'r for the last few years. They have cleared drains in the…read morekitchens and basements, installed a garbage disposal, replaced water lines for a new refrigerator, and more. They always arrive on time (or early), do what they say they will do, and clean up any mess. We are very satisfied with them!

I used Estrada plumbing again today. Emilio is quick to respond when setting up an appointment and…read moreshows up on time. Gives a text message when he's 15 minutes out which is helpful. Very neat and professional. I definitely recommend him!

Excellent communication, competitive pricing, fixed my sewer drain problem in short order…read more Highly recommend.