Super all around for an out of state move! Careful, fast, and reasonably priced. Would definitely use again

This was my first experience with movers, and Heart Moving came recommended to me by a good friend. The entire experience (consultation & the moving itself) was seamless, efficient, meticulous, and handled with care. I worked with Ana and Jane on the logistics of my move. They were very thorough in ensuring that my entire inventory was accounted for, answered all of my questions, and made themselves available during all hours of the business day and during the day of my move. My move was within Manhattan in the same postal code, from a walk up building to an elevator building. We had a mix of large furniture (mattress, nightstands, TV, arm chair, floor lamp, dressers, etc.) and 10+ boxes. They arrived on the dot at 9am and wrapped up their packing job within 45 minutes. It was seriously so impressive how they handled our small space and the stairs. They also brought their own packing materials to make sure that everything was protected in the move. As we wrapped up, they made sure to check if anything was left behind. Then, we headed to our new apartment. They brought up everything and even asked where we wanted boxes and furniture to be placed. I seriously could not recommend Heart Moving any more, they were absolutely wonderful. Thank you so much to Ana, Jane, and the crew for making this the least stressful experience. I am over the moon happy to be in my new place with all my belongings. Everyone at Heart Moving is a pro. Worth the reasonable price! read more

Sticking with my 4 review - eventually heard an update, apparently the person I was working with was in the hospital for the past couple of weeks :( they were able to provide me with a $50 discount which was much appreciated! The communication during the move was a bit chaotic but I do like how they handled everything after. read more

Heart moving has been so passionate about my move. It was very last minute on my end of the move. They paid attention to detail on what needed to be done with out me knowing. What was very helpful as a single parent. I was able to move out of my family house in Lake Land Florida, back to NYC. And not one item was broken and everything was placed properly. Every team member was professional. ( I worked with companies in the pass that has been not be professional and poor manners) this by far has been good. So I will recommend them again. Thank you Chris for you help & time. read more

Heart Moving - Hard item, no problem moving! Thank you Juan & Librado. Can't wait wait for you to move my company office! Thank you. - Movers Near Me

After using Piece of Cake movers for 4 different moves here in Manhattan over the past few years, the latest estimate was double what it had been in all of our past moves (with no major changes to our inventory). We decided to go with Heart Moving after being reassured from Ana White - the senior consultant. They gave us a competitive rate for our 2 bedroom, 2 bathroom move. The crew showed up on time & was very kind. They moved quickly to get our property loaded into the truck. I will say that they weren't as thorough in wrapping our large TVS (one was 83" & the other was 65"). Piece of Cake had a team build a wooden box that would protect the screens. On the other hand, Heart Moving pieced together boxes to create a large box that would transport both TVs. I want to point out there was *no* damage to our TVs, but I was a little concerned since we've seen how extremely careful Piece of Cake was with our property in the past. At one point, Heart Moving broke a large piece of glass that went on top of an entertainment console. I alerted Ana & she was quick to get this replaced. The customer service was exceptional, so I had to give them 4 stars because they wanted to make it right. The crew did knock a small hole into a headboard of one of the beds & also knocked a chunk out of a nightstand. I told Ana we feel like that kind of damage is bound to happen at times, so we didn't ask for those to be replaced. However, Piece of Cake never damaged any of our property in the 4 different moves we had with them in the past. Overall - I'd recommend Heart Moving, but I'd definitely keep an eye on the crew to make sure they're packing your things properly & also making sure not to bump into your property. There were a few times when they were not extremely careful with some of our framed pictures & knocked them over. They didn't break & it didn't cause any damage, but if they were larger, they definitely would've broken. read more

I planned to give a 5 but later I am not happy with the way I was treated. 1. When discussing the moving date, the sales didn't talk about time with me. I was occupied with too many things so I got the impression that I had told them the time. The sales never asked me to confirm the time. Only on the day before the moving day I was told that they would move in the morning. But both elevators for the move-out and move-in buildings were reserved in the afternoon. That made the moving take much longer than expected because we had to share the elevators with other movers. 2. The moving process was fine. They did a good job and helped me get rid of the very heavy furniture I no longer needed. 3. When moving into the new apartment, they were in a hurry to leave. While I understood it, I was not happy that they left almost immediately without helping assembling all my furniture and placing them at the place I wanted, after they got their tips and recorded the feedback video. I have to wait until my friend have time to help me. 4. They didn't let me check the moving truck before leaving. I trusted them, and I was really exhausted with moving afterward. But after that I found that I couldn't find a box of my shoes, which is worth about $200. I called them but the only thing they said was "They didn't find anything on the truck". Overall, they did the moving pretty efficiently. But according to my personal experience, I won't give them a high score. read more

Great service. Quick even on their busy day. I got a discount for being the second time I've called on them. ~$550 for a full studio apartment. They even helped me pack the last couple of items. Great guys. read more

Great service great move will definitely use them again. Jane was very sweet. She had everything done on time.

Excellent NYC moving company So nice, reliable, and available I will be using them again read more

My original review was flagged because I posted it on both of Heart Moving's yelp pages (they have two). My packing and move on March 28th included unprofessional behavior by two of the three movers (playing loud music, speaking disrespectfully in Spanish), resulted in the damage of my wall, damage of a piece of jewelry, boxes taped up with excessive tape and unlabeled, and finally, after painstakingly unpacking everything, realizing that an old iPhone (which was in a box) was missing. When I contacted the owner 'Mike' about the concern, his immediate reaction was that I was trying to tarnish his business. His only suggestion was to meet me at a police station and track the iPhone. Since it was my mother's, it is in her name and I said that would be impractical. Not once did he offer any sort of apology for the bad behavior of his movers, for the bad packing, excessive tape, nor missing item. All of the above highlighted the unprofessional nature not just of the packers but of the 'owner' himself. When I finally made my third call to his third party phone answering service (who sound like they're based in the Phillipines), I was instructed report Heart Moving to the local police. I wish I had never hired Heart Moving; their website gave me the impression that care was given to clients, yet my lived experience was totally the opposite. Dealing with Mike reminds me of dealing with a felon who I unfortunately came into contact with a few years back who had weaseled his way into working for my parents. I would not recommend Heart Moving at all, and I will be reporting the damage, theft and what I believe is fraud to the authorities. read more

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The company (Ana and owner) were very responsive with everything prior to move and day of move. The movers didn't call when they were 20 minutes out so they ended up having to wait because I noted I was getting the keys the morning of but they were prompt and waited for the little hiccup with communication. The movers didn't look like the pictures on here nor were they in any uniform but they were efficient. I think they brought a 3rd guy for the next move but it was primarily 2 men doing the move. They were fast and seemed to know what to do but communication was a little difficult since only 1 spoke to us in English. There was an issue with our 3 seater couch but due to that they had to walk some stairs in an elevator building so I did feel bad about that but when they communicated another message to their company and manager which was off putting. Finally at the end of service the tip was 26% of the total and the foreman asked for more money instead of a thank you for tipping well over industry standards. The owner acknowledged the issue and I think the guys did a great move minus some communication issues and lack of courtesy. read more

their service is exceptional & they reliably take care of moving for you! Ana was soooo responsive in the whole process - from getting a quote to checking in during move day. The movers were super efficient - it took 2 hours from the moment they arrived to the moment they left the move destination. they gave me a 2 hour window for when the movers would come, but they came within the first 20 minutes of that window which was convenient :) could not recommend them enough read more

To everybody planning on their next move and need one of the most important factors to make it as easy as possible. I have moved too many times and had nothing but trouble . Heart Moving was recommended to me by my daughter and it turned out to the best experience I've ever had. From the first step to the completion of my move the most outstanding service was given to me. I moved on a miserable stormy day and the moving staff on the truck made it feel like a sunny day. I can continue to complement Heart Moving but all of you that need this type of service just call them. Their prices by the way are outstanding. read more

Heart Moving was a pleasant surprise. I had to move a pool table. It was a big, but quick move and I didn't want to spend more on the move than what I bought the table for. They fit me in at the exact time I requested and at a great price. The movers were nice, careful and helpful. I had a great experience with this family company. read more

Ana is amazing and really proactive at everything. During this special time of Covid, my condo building requires Proof of Vaccination and PCR Test Proof, Ana and her team is really accommodating. Ana really goes out of her way to make sure all of customers special requests and needs regarding moving are taken care of. Traffic in Manhattan can be really bad and unpredictable sometimes, but drivers and movers are really punctual. They really try their best to make sure the move is as stress-free as possible. Movers are really nice too. read more

Heart is efficient and the movers themselves were nice if you need to move boxes that don't contain anything fragile. Unfortunately, if you have anything that is fragile or of any value I'd recommend a different company. I specifically noted artwork that I was concerned about with their sales rep and he assured me I shouldn't pack it and that they would wrap it themselves and take extra care of it. When my items were being unloaded it was clear that something had caused a significant impact as the plexiglass on one piece of art was completely shattered to the point it had pierced through the art. Heart refused to compensate me for the cost of the damage, and only gave me a fraction of the amount despite the fact I'd specifically noted these items and been assured by their team. Would not use them again as a result. read more

Very fast, very efficient, nothing got broken, and all at an affordable price. Their communication was also very good. I was given a time frame and called day of requesting that for me 1pm-4pm appointment, if they could arrive closed to 4 that would help me out and they accommodated me happily. Will definitely be using them again! read more

Last week, my mother had to move within the same building, from one floor to another floor. I found Heart Movers on Yelp. From inquiry to the end of move, Deana was in communication. Her team was great! My sister and I spoke English, but my mother did not. Deana made sure to send a team of bilingual movers :) . They came prepared and navigated just fine through our narrow hallway. The entrance to the new apt was ridiculously and noticeably smaller, we figured it out. I would recommend and hire again. read more

Ana is amazing and was so detailed with me! Very communicative and super supportive with everything even when I had to cancel my mock last minute. HIGHLY RECOMMEND!!!!!!!!! read more

Moving with Heart Moving was a fantastic experience! Chris, the estimator, was kind and attentive to our needs, and revised the contract several times to accommodate our changing items' list. The movers came right on time, and under the guidance of Juan, they moved our things to their truck with super-sonic speed and precision, drove it to our new home in Delmar, NY, and then unpacked and reassembled our furniture extremely quickly, politely, and efficiently. You know how stressful moving can be -- well, these guys help make it less stressful! I cannot recommend them enough, and if I ever have to move, I'll be sure to use them again. Please give them a chance if you need moving services!!!! read more

Heart moving was a life saver for my daughter. out of all the companies contacted they were the only ones to agree and help us move one heavy appliance to another location on one days notice. Paulina was great making the arrangements for me she was in constant communication and always pleasant to speak with. The guys with the muscles (movers) were also polite and friendly came on time and were very helpful. I would recommend them to anyone just based on the customer service alone. Great Job Heart Movers and I thank you again. read more

Heart Moving did a great job for us on a local move. The move was from two locations (in Brooklyn and Manhattan) to another location in Manhattan. They carried everything up four narrow flights of stairs to a fifth floor apartment. The movers were on time, polite, cheerful, efficient, and careful. Jane at their office was polite and patient. She told us a flat rate in advance, and there were no surprises. The price was was excellent. I am very impressed! I plan to use them for our next move. read more

I cannot suggest Heart Moving enough! They were amazing. From start to finish, they were so communicative and kind. Deana also gave me a fantastic price. At the last minute, I added a difficult L-shaped couch (while the movers were already at the apartment) and they were so accommodating. They were prompt and I am truly impressed they were able to get all of my (very large) things up the stairs. I am so grateful. Couldn't have asked for better service. read more

I'd give them 10-STARS. Nick was really helpful with arranging the schedule. On the moving day, Dough and Aleks were extremely helpful. They came on time and they handled my stuffs very carefully. They're really pleasant too! I've been moving few times and so far it's been a stressful experiences. But Dough and Aleks made the moving experiences enjoyable. I highly recommend their service! read more

THE BEST MOVING EXPERIENCE. I needed to move 3 pieces of furniture from my apartment to stage another. Heart moving was fast to respond, on-time, professional, and priced well! I've lived in New York for 8 years and they are the best company I have found. They wrapped the furniture, took it from West Village to Harlem and set it up in 3-4 hours. The movers were very nice and Deana at the office was so attentive and responsive. I will absolutely use them again! read more

Heart moving was recommended by a friend for their great communication, good pricing and solid work. I communicated with Ana who was very responsive and accommodating. We had a 2bedroom move with a lot of stuff and they recommended a 2 stage move (1 day packing, second day move) to make sure we adhered to the moving times for each building. They provided fair quotes and even called me personally to see how they could provide the most efficient service. In the end, I chose a different company who was able to do the whole move in one day but boy, that was some crazy tornado of a day. Looking back, Heart's recommendation to do the move in 2 days was probably the better plan. Will keep them in mind for future moves. read more

Deana provided exceptional customer service throughout the entire process, from initial contact to post-move follow up. Very responsive to questions and accommodating. Antonio was great. He and his team were all very personable and professional. I would recommend Heart Moving to my NYC friends and use them again for a future move. read more

Great company,this is the second time I'm using the moving company vey professional,on time. I'm very happy with job they did. read more

Great experience with Heart for my interstate move involving two stops in NYC and a final stop in Massachussetts. Deana is super communicative and easy to be in contact with, the two movers were on top of things, quick, and easy to work with. We did have to pay more than the quote, but I'm sure that's normal in terms of not being able to figure out how much stuff there actually will be when providing all the information initially. The movers went above and beyond for the actual move, though, so it was worth it. Highly recommended, would use Heart Moving again and again! read more

Very friendly, very professional. Painless moving experience thanks to Heart Moving. When you request a quote, ask for Ana and Tiana, who were very helpful and responsive throughout the entire process, from talking through details of the move to checking in on the day of the move to ensure everything was taken care of. read more

This is the first time I can honestly say I had a wonderful moving experience! From start to finish, our experience moving with Ana and the entire team was smooth and stress free. Highly recommend them for a full-service move. read more

Great service. Deanna from the office called to how everything was going on the day of. The workers help wrap all the big items and then load everything on the truck. Trying to coordinate the moving truck and when people should come was tricky but it all worked out. Would recommend based on price and quality of service. read more

I moved last week from Brooklyn to Upstate NY and chose Heart Moving because of their great reviews and am are SO glad I did. Tiana and Ana were terrific to work with setting this up for moving day. The day of the move they arrived early and all the movers were extremely nice and professional. It was easy and seamless. The move went so smoothly and I cant thank them enough for making a stressful moving day easy-peasy :) read more

This was the worst moving experience. During the pickup the manager demanded 20% tip up front. When they came to drop off the furniture they caused $2000 damage to a console that they dropped. Of note they had 4 guys on the first trip then 3 when they delivered. After acknowledging that they destroyed my furniture they offered me $200 settlement ($50 because they were feeling generous). This was a s---show and I had to go through my own insurance to get the repairs done. Use them at your own caution, you've been warned. They suck. read more

IF YOU ARE MOVING BOOK THESE GUYS!!! My recent move has been a baptism of fire. People not showing up, rental trucks not available (even though booked); I was legit freaking out. Then I called Heart Moving. Nick was amazing getting me sorted out on extremely short notice. And the guys that arrived to help me move are absolute legends. I will most definitely be using this guys again, despite the fact that I'd rather burn everything I own than think about another move. Thank you Heart Moving!!! read more

I've used Heart moving 3xs and if I could give more stars than the "5" I would!!! My first move was from an apartment that i'd lived in for 10 yrs .. way up on the 5th floor, and even after reading the glowing reviews on a UWS Mom's group from a family who had raved about how professional and kind Mike and his team were for her FIVE moves with antiques, moving is just plain stressful! Deana, went above and beyond in her duties to keep me updated of exactly when the movers would be arriving and really relaxed my general move anxieties by just being there and checking in to make sure all was moving along smoothly. It really couldn't have been an easier move! I used them again days later after finding a bookshelf and antique hutch on marketplace that needed coordinating quickly for 2 different location pick-ups and once again, Deana organized it all and my beautiful pieces arrived promptly and easily! Maybe it's because I knew Deana would help me swiftly and easily pick up another good find on marketplace .. I splurged and bought a couch that was too good to miss and I know i'll be enjoying many good naps on it after all this unpacking!!! I can't recommend this fabulous team highly enough! Look no further. read more

What an amazing experience we had with these prompt, efficient, friendly, and professional movers! From the initial phone call to the official move, Heart was there for us. Our move went without a hitch. These folx are the real deal. I recommend without hesitation! read more

Heart Moving has been great helping me relocate to another state. Nick was very responsive and provided me with a professionally prepared, fair quote. Antonio, Vasily and Hector did a great job throughout the moving day. Highly recommended company! read more

Moved from NYC to Cambridge, MA and Heart Moving did a great job! Not only did they offer the best price, but customer service was fantastic. Nick was available via text for any questions prior to the move and on the day of. Six men arrived at 9am and moved our 800 sq ft in less than 2 hours - it was so efficient! They were also able to complete the move in one day, which other moving companies refused to do. The movers were done in Cambridge by 8:45pm and were also very efficient with drop off. Would highly recommend Heart moving for anyone needing movers! read more

Heart Moving was great -- would highly recommend. Ana was super responsive from initial reach-out, to estimates for how many boxes we'd need, to adding wardrobe boxes, etc. The movers were prompt and efficient on moving day, including packing up our kitchen for us. We had a small issue with moving the TV and they were quick to rectify the issue afterwards. All in all, a great experience, and would move with Heart again! read more