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    Hearcare Hearing Center

    5.0 (1 review)
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    15 years ago

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    Rochester Otolaryngology Group, PC

    Rochester Otolaryngology Group, PC

    3.3(3 reviews)
    3.0 mi

    I went the the 360 Linden Oaks ste 220 location yesterday, my first clue to their incompetence…read moreshould have been the signs up everywhere that aggressive behavior will not be tolerated. There's a reason. My ear has been plugged since December 11th. My primary said I should go to an ENT. When I called for an appointment, I specifically said that my ear is plugged, at one point perforated ear drum that had drained a bit but was still plugged. Was told I had to have a hearing test first, why you ask? Because you said you have hearing loss. Doh, my ear is plugged, I also have tinatus which is much louder now, I just want my ear unplugged. Must have hearing test first, it's protocol. So I go, why are you here? Plugged ear. Audiologist, why are you here? Plugged ear, they told me I had to have a hearing test first, all I want is my ear unplugged. Test done, she starts to explain the results and I tell her I really don't care, all I want is my ear unplugged. See the quack who starts to explain the test results and I tell him, don't really care, I just want my ear unplugged. Looks in my ear, yes the perforation has healed. I tell him I've even done the plug your nose and blow to try and unplug it. Well keep on doing that. I looked at him and said that's it? Yup. Grabbed my purse and walked out. He sent a letter to my primary letting him know that I'll be following up with him, not a snowball's chance in hell. Avoid this place. Waste of time and money

    My closest friend was having issues with her tonsils and needed to get them removed. Naturally, I…read morewent with her to send her off into surgery. We checked in, and the process was smooth and comforting. When you walk in, the smell of old cigarettes slaps you in the face, but other than that, the waiting room is serene and clean. We waited a little, then the nurse called my friends name and didn't say anything to me. This was her first major surgery, so she was naturally a bit nervous. They started prepping her for surgery and both of us were left wondering when we were going to say "goodbye" or even just a clarification of what was happening. The nurse only came out to tell me my friend needed help with something. Turns out, she needed to take off all her earrings before surgery, which was not communicated to us at anytime before arriving. The earrings had been put on by the piercer at the jewelry shop and were very difficult to take off. After about 20 minutes, we pried the earrings off. It definitely would have been more painless and less difficult to have been notified earlier. After the earring debacle, I just stayed with her in the prep room while the IV was places and other various prepping procedures were administered. We then had the chance to say goodbye before the actual surgery. All in all, the experience was quite nice. The staff and the nurses were very pleasant!! Would definitely recommend.

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    Rochester Otolaryngology Group, PC - Rochester Otolaryngology Group PC

    Rochester Otolaryngology Group PC

    Rochester Otolaryngology Group, PC - Rochester Otolaryngology Group PC

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    Rochester Otolaryngology Group PC

    Hearcare Hearing Center - earnosethroat - Updated May 2026

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