My experience at HearUSA was an absolute nightmare. My 93 year old mother needed her hearing aid repaired (she only used one though she was deaf in both ears) and it was dropped off at the Forest Hills location for an agreed upon price of $350 for the repair. A week later I called to find out the status and was informed that because a previous employee had not entered the proper serial number when it wa last brought in for repair, the manufacturer would not accept the hearing aid for repair. After much pleading, the doctor agreed to ask permission from her supervisor, which she received. In the meantime my mother' health declined precipitously and she was placed in hospice.. Her confusion was exasperated by her inability to hear or communicate. I called HearUSA again to find out the status and was told the doctor would return my call, which she didn't. I called a few days later and the doctor told me that she had the repaired hearing aid but that she was not allowed to release it to me because of the mix-up with the serial number. I begged and pleaded and sobbed and explained that my mother was dying and could not hear her loved ones voices in her last days. She was sympathetic but said her hands were tied. My mother died on Friday and if I had the emotional energy I would sue the company for their inhumane treatment. They should be rum out of business. read more
