Rude! Bad experience. Office was a mess, full of paper and accessories everywhere. Took my mom there 3 weeks ago, my mom wasn't qualified for medicaid so she tried to get us to buy the $2,000 pair of hearing aids but we opted for a cheaper one that cost $800 for just one ear. Got the receipt and it says we could return within 45 days for any reason. My mom was feeling fine and was able to hear sounds but couldn't make out what was said when she left the office. She said it'd take a couple weeks for the brain the relearn how to hear. My mom started having headaches after one week and could not sleep at night due to headache caused by wearing the hearing aid. Granted, this maybe my mom's ears could not get used to the hearing aid. So we decided to return it and get a refund. Made an appointment and got there an hour early, after we (my brother took my mom) told them we just wanted to make a return and did not need any further consultation,they still waited 2 hours by the time my mom left. I spoke to the receptionist and instructed her to tell Dr.Jihan to call me about refund. She got on the phone, sounding irritated, asking why wasn't I there with my mom. I said my brother was there but he had to go back to work. They didn't let my mom drop off the hearing aid b/c the ENT office that Dr. Jihan works out of is a separate business so they diddn't want to be responsible for the hearing aid (even though they recommended her). So they kept my mom waiting for nothing. Anyway, she said i had to be there with my credit card to get a refund. I said let's do it over the phone. She then said, i have to deduct $80 or 10% for restocking fee. I said fine. Then she said she had to deduct $50 for transaction fee. I talked her down to $100 total. I find the whole experience unpleasant. She was interested in making money than helping people. read more