Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

My office experience here was terrible: * Called office for…read more2 weeks to make an appt as a referral from ENT Dr. They finally answered and simply made up a lame excuse about having system issues for past 2 days. *Went in for appt only to find out it had been canceled by audiologist. No call, no message, no sincere apology.

I don't recommend going to Sonus. I've been wearing hearing aids since 1980. I don't need BS. I'm…read morein the market to get aids. Period. Don't give me BS about locations closer to my residence. It does NOT fucking work for me to go to a location that's open 1 day a week. I had the resources to get new aids. The office did what they could to turn me off and lose what little trust I had. Fine. I will go elsewhere and not bother doing business with Sonus ever again.

Great experience. People were knowledgeable and friendly . Shown how to insert hearing aids,…read morereplace the battery and adjust volume 2 different ways. Tech was a hearing aid user and shared helpful tips. I would highly recommend Miracle Ear . I am a very, very satisfied customer.

LaDonya's customer service is unmatched. During my 1st visit, she covered everything that would…read moretake place. I was nervous and she was so kind to share a funny story with me. After completing my visit I return forca second visit to receive my Hearing Aids. I could have cried the clarity was so amazing. Top Notch service and now I'm able to hear, a little too well. LoL...Thank you for coming in early so, I could open my business on time. Luv N Huggs

After visiting this week, I would definitely recommend this hearing aid office in the Loma Linda /…read moreSan Bernardino area to anyone looking for a hearing test or hearing aids, especially if you're helping a parent or senior with their first hearing aid. This place was recommended by my mom's doctor from Loma Linda University Health, and we were able to get an appointment much sooner than waiting through LLUH or other hearing clinics nearby. The location is a little tricky to find at first it's across the street from the old Souplantation near the I-10 W entrance but there's plenty of parking and an elevator, which made things easy. The office is on the second floor behind the restrooms, and the front desk staff was so kind and welcoming when we arrived. The provider was amazing and took the time to explain everything clearly, including the hearing test results and what to expect with my mom's first hearing aid. There was no pressure to buy anything, just honest advice and great recommendations on which hearing aid style would work best for her. Overall itwas a really positive experience, and the other good reviews are definitely true. If you're searching for a hearing aid provider near Loma Linda / Inland Empire, this is a great place. I'll be recommending them to friends and family for sure.

If I could give Clear Hearing more than five stars I would. After receiving disgraceful customer…read moreservice from our previous provider in Fontana, we were so blessed to find Clear Hearing. We were able to reach an amazing representative on our first call and were offered an appointment within just a few days. Ronald, the audiologist, was so kind, compassionate and knowledgeable, He treated us with respect. He was able to address all of our concerns that were not addressed by our previous provider, adjust my husband's failing hearing aids, and then was able to get new hearing aids approved through our insurance within two days. If you are looking for a truly good place to have your hearing needs met, look no further. Clear hearing is absolutely the best!

Made an appointment to check for hearing loss and potential need for hearing aids but unfortunately…read morebefore my appointment came I suffered from impacted wax. I called to cancel the appointment but instead Karina said I could come in so she could check my ears with a camera. She was very helpful and nice and took great care of my ears. I would recommend this place to anyone. They are very professional and I am now not cancelling my appointment but I plan on going to them as soon as my ear wax situation resolves. Thank you to Karina who really goes out of her way to make you feel welcome and comfortable while providing excellent service

Unfortunately, my mother has had the worse experience and they were very expensive …read more. She has gone back many times to the Montclair office and Ontario and they have not fixed the issue yet. One hearing aide keeps coming out and out and doesn't Stay in her ear. They did a mold and still a problem. I just want to get Our money back and be done with them. Legally we may have an issue .. My mom is 90 years old and can't be happy with these ear plugs .. so sad

After dealing with a lot of back and forth and my hearing aids not arriving correctly made. I must…read moresay I am super happy with the wifi compatibly, they fit properly, and work as promised! The only complaint I would have is that I have to replace the batteries frequently. As I understand, these also have a device that connects directly to the TV without needing subtitles. That option is completely out of my budget, but may be good for someone else. Mayra was very helpful and patient with me, and I really appreciate that!

I was referred to this business through my insurance. Once in the office I was encouraged to use…read moretheir preferred hearing aid solution and get better care than what the insurance would provide. Once I received my hearing aids, there was very minimal instruction as to use and maintainance at the time of acceptance. My right hearing aid has been problematic at least 3 times in the first year. This resulted in only office staff adjustments per their experts. Just over 1 year of use my right hearing aid quit working or charging. I brought both hearing aids and charger to be checked out. No log in of equipment or signage of release. 1- 1/2 weeks later I phoned for an update. Very rudely the receptionist, Charlene, informed me "I told you I will get back to you when it is ready!" I also asked to speak with her supervisor. Charlene said "Lilly" is rarely in the office and was very busy with meetings. I requested she have "Lilly" call me. After 3 weeks I am still waiting. They offer "loaner" hearing aids with a charger when available. They thought the left hearing aid and charger that they gave me were mine--but they were not even the same color! The loaners did not work so I returned them the next day. No log or signage upon return either. 4-5 days later I showed up to office very frustrated. A MIRACLE--they had my right hearing aid! No left one and offered me a NEW charger since they couldn't locate mine. At 3 weeks+ I am still waiting for them to locate and return my left hearing aid!! I am also still waiting for "Lilly" to find 5 minutes in her extremely busy schedule to call me back! For the high cost expended for these hearing aids, one would expect better quality and service from this office.

Another visit to Chris Stone and am very grateful to have such an expert within our community. He…read moretook such good care of my elderly father. Professional, kind, thorough. Thank you Chris!

STONE Hearing is absolutely the best. I brought my father in (80 years old) to evaluate his…read morehearing and see about a hearing aid. This doctor/wife team is the absolute best. Both are quiet, but kind. They both seem so patient, and really give their time to patients. I had no clue about hearing, hearing aids, etc., until I learned so much from the doctor in the 2 appointments we went to. He evaluated my father, and found the best cost solution he could, and helped us put that in place. He went above and beyond, in contacting a hearing aid company (in Europe) to ask them if they would let him download a program (not available here in US) to help program my dad's hearing aid. I cannot recommend this doctor/wife team more - please go here, you will not regret it.

My mom has been using the hearing aid for last 15 years. Most places she used were just bad. There…read morewere no customer care service after the purchase, and they weren't very highly knowledgeable on hearing aids and hearing loss. I found Greg accidentally, just going through Yelp and I'm so glad to find him. My mom is very happy with his service and product. Whenever I reached out to him for any adjustment on hearing aid, he is always there to help us. Greg is the best for hearing aid and also as a human being, he is just awesome man.

Want to thank Greg for is patience and service while going through the learning curve of my first…read moreset of hearing aids. Didn't like them, lost one, warranty issues and Greg stayed calm and helped me through all of my issues. Your in good hands and good service should be acknowledged, highly recommend.