The best office The best costumer service…read more The best quality The best experience The best Team Never change my smile with another Doctor. Thank you so much Doctor TRAN .

My family young kids and all have been coming here for years! Staff and doctors are wonderful! Very…read moreclean!

I decided to try this new dentist since they are so close to me. I had not been to a dentist in a…read moreyear. First, the workflow was unusual. Instead of a dental hygienist cleaning my teeth before the dentist's examination (as I'm accustomed to), the doctor came in first, assessed my teeth, and immediately presented me with a treatment plan for 7 cavities totaling $1,000. He then asked if I still wanted to proceed with the cleaning. This felt backward and put me in an uncomfortable position--I had come specifically for a cleaning but now felt pressured by the unexpected bill. Plus, I have never had a cavity before so now suddenly developing 7 cavities seemed dubious. I reluctantly stayed for the cleaning since that was my original purpose. However, the doctor performed the cleaning himself in only 15 minutes, whereas my previous dental office took 30-40 minutes for a thorough cleaning. It just felt rushed. The most awkward part was being asked to pay for the fluoride treatment ($15) while still in the dental chair--before the service was even completed. Having to pull out my credit card mid-appointment felt unprofessional and uncomfortable. Overall, the customer service was poor, and I left feeling dissatisfied with both the experience and the value I received. I would not recommend this office, they will rip you off.

This dentist is great in service and treatment, the office and staff are great. Because they just…read moreopen, I wasn't given floss and toothpaste and brush.

In my experiences in my life, I have found that a really good. Dr has a wonderful staff at the…read morefront and assisting him and that's what this doctor has so I knew it would be a very great experience for me and it was!

Staff is outstanding . You can tell these are individuals that love their job, I have a disability…read moreand they made every effort to accommodate my mobility impairment. They really went above and beyond . And to add to the wonderful service, they are the friendliest, most positive people. The doctor was so patin with me ane really helped me because I had a lot of anxiety. He would tell me step by step what he was going to do. And I'm really satisfied. My smile is brighter and the cost was affordable with my insurance . I never want to go with anyone else.

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.

Terrible experience at this branch. Patients deserve better…read more I want to be clear that I was never rude or unkind. I simply asked for a second opinion, which is my right as a patient. My orthodontist told me there was unnecessary work on my treatment plan. From the moment I arrived, I was treated with disrespect. The front desk wouldn't even speak to me. Scarlet, the office manager, was pleasant over the phone but completely different in person. My first visit had been great, but this second one was upsetting. I felt like I was being punished just for wanting another perspective. The second dentist I saw at the same location agreed with the original plan which is fine I just wanted to confirm the recommendation. Dr. Anthony Nguyen, the original dentist, refused to speak to me at all, even though this was a scheduled appointment when he found out I was there for a second opinion. If you are in the Katy or Richmond area, I recommend going somewhere that treats patients with respect and values open communication.

My 9 year old son was sooo nervous about going to the dentist to get his checkup and teeth cleaned…read more My insurances BITES so they never picked up when I tried to schedule an appointment. Insert Mint Dentistry! I called and they have a program where you can pay for a yearly plan and it works like insurance. Yay! So off we went. The staff was so nice and we didn't have to wait long. Everyone did their job with precision and professionalism. They cleaned my sons teeth and he got to watch a movie while they worked on him. He even got some shades and a goodie bag! (Yea, for what I paid, I wanted one too!) My son said it was actually nice and he can't wait to go back! I can.

I visited Ideal Dental Falcon Landing after my usual Greenhouse location closed. I chose this…read moreoffice based on my past positive experiences at the Greenhouse location, but unfortunately, this visit was the complete opposite. The only positive thing I can say is that the front desk staff was amazing. I was seen by Dr. Ayanna Cartwright and an assistant , and there was immediate confusion about my treatment plan that should have been resolved before any work started. I clearly explained that I'm very sensitive and that my jaw can lock if opened too wide. My previous dentist always allowed breaks for my jaw to rest, but that consideration was completely ignored here. During the procedure, I was told to raise my hand if I felt discomfort--which I did multiple times. I was visibly in distress, unable to speak, and at one point my lip was actually clamped while drilling. Instead of stopping, they continued and told me I was "almost done." I felt completely ignored and dismissed. The response afterward was a generic apology with no real accountability. This experience was unacceptable. I did not feel cared for at any point. I came home and looked at my teeth just to see that my gums were cut on the sides. Had high hopes and left highly disappointed, and would not recommend this location to anyone.

I finished my last aligner (14 total) for my Invisalign treatment, and my final visit on March 27th…read morewas extremely disappointing. I went in expecting a proper final evaluation on my results after almost a year of treatment. Instead, neither the assistant nor the dentist even asked me to open my mouth or physically examined my teeth, yet they still made conclusions about my treatment outcome and whether refinement was needed. I raised concerns about my front teeth alignment and black triangles. I was repeatedly told Invisalign "wouldn't help anymore". I then asked a simple question: Do I need refinement or not? I never received a clear answer. The same statements were repeated, but there was no direct yes/no and no walkthrough of my results -- again, without any exam. The dentist also stated that I had already completed a refinement and that this wouldn't be fixed with "another" one. This is incorrect -- I have never had any refinement. This suggests my case have not been reviewed by her carefully before the visit. From any reasonable patient would expect, a proper Invisalign aligner finish appointment should include: 1. A clinical exam of the teeth 2. Evaluation of alignment and bite 3. Checking whether teeth tracked as planned vs. the original simulation 4. A clear discussion of results vs. expectations 5. A thoughtful, patient-centered conversation about whether refinements are clinically indicated NONE of that happened. At that point, I was left unsure about: What the standard process is at the end of Invisalign aligner treatment? Who is responsible for making these decisions? Whether my case was being properly evaluated? Am I being treated fairly as a patient? The interaction also felt rushed and unstructured. I was ultimately told by the dentist that she is not dealing with me and asked me to schedule with an orthodontist, who is only available periodically, so I now have to wait a month for further evaluation. After paying over $4,000 for a comprehensive Invisalign plan, this was my experience at the end of treatment: No clinical exam No clear evaluation of results No direct answer regarding refinement No professional communication Limited explanation or guidance Delay in next steps I have been a patient here for about 3 years, and the quality of care has noticeably declined: Frequent provider changes, making continuity difficult; Limited communication about treatment steps and expectations; Scheduling errors (e.g., for my final aligner follow-up, I had to call to correct it); A service listed in my contract (whitening) was later said to no longer be offered with a not acceptable attitude. Overall, the experience felt disorganized and lacked clear communication and follow-through. There is no patient-centered care, instead, patients are their sales quota. ------------------------------------------------------------------------------------------------------ Update on April 14th: I've since consulted with a couple of dentists, and they both told me that what I experienced is not standard practice. They also mentioned that in most cases, at least one refinement is typically done - especially in my case, where it could help improve my front teeth alignment. I was also told someone from the customer service would reach out to follow up, but I have never received any contact.

I absolutely hate going to the dentist, but it's a bit different here. I never have to wait long…read morefor my appointments; I'm seen quickly. I never have issues with my insurance company or the work done at this office. You'll be in good hands with the best dentists and hygienists--all highly experienced professionals--including Violeta (the assistant), Emmanuel, and Ivy (at the front desk). I am so grateful for the veneer work; my self-esteem was very low, and I used to be self-conscious about smiling. Now, I'm so thankful for my new smile. Thank you, Smile Avenue Family Dentistry (Katy office).

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

Great staff and great care. I have taken my three children to this place for many years. A great…read moreplace for family dental care. Professional, prompt, and compassionate.

Was disappointed with their care management. Had a bad experience with the initial deep cleaning…read more Rescheduled but asked for just a standard cleaning. Was informed that once diagnosed for deep cleaning, unable to shift to the regular cleaning. Not often I will just walk out, but did that day.

Hygiene and good teeth is always a priority in our family…read more We had such a great experience at South Peek Dental Care! We went in for a routine cleaning and was honestly so impressed from start to finish. Vanessa, my dental hygienist, was absolutely wonderful. She was gentle, thorough, and made sure I was comfortable the entire time. She explained everything she was doing and gave helpful tips without ever making me feel rushed. You can tell she really cares about her patients. Dr. Nguyen was equally amazing, professional, friendly, and very knowledgeable. He took the time to get to know you personally and made us feel even more confident about our smiles. :) The office itself is beautiful and modern, with the most up-to-date technology. Everything felt clean, efficient, and well organized. The entire team made the visit smooth and stress-free. Highly recommend South Peek Dental Care if you're looking for a dentist who combines top-notch care with a welcoming, modern environment!

This place was a great start for me here in Houston for dental care. I was having issues with my…read morewisdom teeth so I decided to give them a try. (Too many dentist around to pick from) I made an emergency visit due to the pain I was feeling and upon arrival I knew I was at the right place. The staff were very friendly, fun, the office was super clean, updated and even had TVs in the ceiling for you to watch while lying down. Although they couldn't retract my tooth there, they set me up by referring me to another location to get the work done. I was a little nervous about how much longer I'd have to wait but I lucked out and was able to set it up for the same day. I was thrilled it all worked out the way it did and quickly took care of my issue. I have found a local dentist now and I'm looking forward to scheduling cleaning or any future dental work I may need.

The staff was kind, patient, and made my 7-year-old daughter feel comfortable throughout her visit.read more

Dr. Meza and his assistant Claudia are very professional, knowledgeable, and patient. the quality…read moreof care is outstanding and I recommend them highly. It's my second visit for a second crown done on the spot within 3 hours max. I drive in from South Texas to get the best quality dental care.