I experienced a fairly carefree process in downloading the app, registering my credit card, then renting and returning my bike. The next bike app is 24 MB, so you may want to download it in advance and complete your registration. They will charge $1 to your credit card which is later refunded. Once you enter the bike ID you wish to rent on your app, a code is texted to your​ phone that you can use to release the bike. One beauty of the process is that you can return the bike to any of 50 locations. There's an app feature that helps you locate the nearest drop-off. The app is clunky, at least in it's Android version, but it does make a fairly complicated process quite manageble. The seats on the bikes are as adjustable, and the bikes are much easier to ride than I expected. read more

Healthy Ride - Shows my $1 credit ($1 transaction to establish your account gets refunded) - Bike Sharing Near Me - Pittsburgh, Pennsylvania

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The bikes got us around, but not the best biking / rental experience. Unlike others, I got us signed up ok, but it did take me a while to figure out the App name vs. the bike rental, but once I found the app and downloaded it, sign up went pretty smooth. The bikes themselves though felt quite unstable to me. The handlebars are too high or too out front making the front wheel feel not quite in control. (We've rented share bikes in lots of other cities, these were the worst.) I felt like every time I got on and tried to get going there was a lot of initial unstableness. At one station we accidentally tried to unlock a bike that was out of service, user error, we didn't notice the small flashing red 'out of service' light, since we were new to this rental company. But it let us pick the bike and gave us a PIN #, but then wouldn't unlock because it was broken. Why in the world do they even let you rent a broken bike? We then unlocked a working one, and took off. Of course we now had 3 bikes ticking down and we couldn't get the broken one to cancel. I had to call customer service and explain what happened and they were very nice and removed it from our account and cancelled the charge. But who likes calling customer service? Not me. Anyways - I appreciate the fact that there were / are bikes to rent, the price was good, and I liked that the lock on the wheel means you don't have to dock it. That's a cool option. It was a quicker / decent way to get around the city for short jaunts and meant we saw more then we would on foot. It just seems they could get better quality / more stable bikes, and fix the broken ones, or at the very least, change their system so you can't accidentally rent a broken bike. Finally, saw a lot of stations that had 0 to a few bikes, but then at one point saw a van re-distributing bikes to empty stations, so they're trying. I guess a wobbly bike is better then no bike! read more

Healthy Ride - Odd handlebar placement made the bike feel unstable. - Bike Sharing Near Me - Pittsburgh, Pennsylvania

Dear baby Jesus, I need the strength to take a breath and write this review after the harrowing experience we had with this bike rental. First off, let me back track and say this is AMAZING that Pittsburgh has a bike rental service. We now have wide open bike lanes, a bike friendly community and people ready to hop on there and ride. Me being on of them. But hop on and ride I did not... I had friends in from out of town and thought this would be the perfect opportunity to try this out for the first time. Probably in hindsight I should have done my research, but how hard could bike rental be? Very hard it turns out. I tried earlier to bring up their website and figure out how to tackle the steps needed before going. I was very confused with their website in terms of how to sign up. Plus, I thought it was weird there was no prompted for an app. When I googled an app, I couldn't find one either, so I figured there was none. I finally signed up for what was the first step. I tried to enter my credit card for the second step and it kept denying it. We went to the kiosk on 10th and Penn and there was a kiosk, so I thought good, I can just do the transaction there. After typing in my phone number a couple times and then the pin I got in the email, the VERY sensitive key bad literally blacked out. Broken. Well... we finally got someone's card to work on their website and got the bikes out... after a half an hour of sorting out the rental process. We gloriously rode down the Penn Ave bike lane. Wind in our hair, bell ringing and waving to happy people passing us by. It was awesome. We went to the Strip and locked our bikes up outside of Bella Notte and sat down for a bite. After some delicious pizza we were ready to roll again. After typing in 3 of the 4 pins we needed for our bikes, the last bike wouldn't unlock. Well, that's odd. We tried everything... they give you two pins, which is confusing in itself. We'd type in the two pins and then the screen would black out. So we called costumer service and proceeded to be put on hold for over a half hour. We finally go through to India, because that's were the call center apparently is. We find out that there's a city wide issue and all the bikes are broken. Great. So we somehow convinced the dude to refund us for that bike. We literally had to leave the bike there, sadly. So we biked down a couple blocks to the 21st and Smallman station and locked the 3 bikes up. We ended up seeing another sad looking couple who was also sitting on hold for the same problem. What a crappy situation. Thankfully, we were refunded for all 4 bikes, which was awesome, but still it kinda ruined our plans for the day. Again, I'm SO excited that we have something like this in Pittsburgh, although I wish they would have gone with an American company instead of what I believe is a German manufacturer. And how about having an American call center as well... or better yet, a local one? How about one step further and have people out on the streets covering some ground when there's issues. Some might say I'm crazy, but I'll give it another try. But I'll be wary. IMPORTANT INFO: they do have an app called NextBike, so download it. I know, the name doesn't match up, but I think it's the company that runs them. My advice is to add all your information and have your credit card stored so you can hopefully have an easier time than I did! My hope is that I can come back in a couple months and write a five star review. read more

Healthy Ride - Bike Sharing Near Me - Pittsburgh, Pennsylvania

My latest experience with this bike rental definitely docked my experience by at least a star, if not more. :\ I had a miserable time trying to ride a bad bike (70185) for a couple of hours, and customer service was useless in addressing it. This bike had an abnormally high level of base resistance (think me having to pedal DOWNHILL), and while I initially chalked it up to my level of fitness being lower than my friend's, we identified the problem easily when we switched bikes. Maybe I'm pissed off that I put in a lot of leg work for nothing. To be fair, should I also have figured this out before biking miles away from the nearest rental rack? Probably. However, I tried explaining this problem to customer service, and it was clear the lady on the other end was not equipped to address anything of the sort. 1) She kept mistaking my problem with the bike as a problem with returning it. 2) She didn't seem to care that the bike was faulty. Maybe if customer service had actually been in Pittsburgh, she would have had more stock in it. It would have been nice to get some assurance that the next time I borrow, I won't have the same problem with my bike. 3) She told me that any charge reductions would only be applicable for situations of problems with bike return. I invested not only money but also time and effort into this extended bike trip, and in contrast with my last experiences, the bike ruined it for me. What really gets me is that I feel like it could happen again with any other bike, and that really leaves a bad taste in my mouth. I hope that they can work on better maintaining the bikes so everyone can have both safe and happy rides. :\ read more

This is another of the Healthy Ride bike rental outposts cropping up through Pittsburgh. These feature easy to ride touring bikes and automated solar powered kiosks. You can rent a bike with a credit card and return there or at another location. Rates are reasonable and they provide another means of exploring the city. read more

Healthy Ride - Bike Rental at Negley and Baum - Bike Sharing Near Me - Pittsburgh, Pennsylvania

Riding bikes is the best way to see the 'burg! This station based bike share system has 100+ stations across Pittsburgh from North Side to South Side, through Oakland, East End to Homewood. Trips are $2 per half hour. A station map is available here: https://healthyridepgh.com/stations/ -- there's also a link there to the interactive bikepgh map, which I recommend checking out for anyone new to riding. Bikes can be rented via the app, Nextbike. read more

Pittsburgh needs to get another provider. This (German?) company seems like a beta test. 1. Kiosks often totally dead. Instructions are unclear, but even then a dead kiosk means you can't rent bikes. 2. Locking mechanisms at kiosks often don't work. Meaning you can't lock bike and thus terminate your rental. I've seen other bikes not locked at the kiosks. This vendor is a disaster and not up to the job. It's too bad because plenty of other cities have well functioning systems. read more

Oy. Oy oy oy oy!! That is the sound of my credit card being dinged for identifiable charges. It appears that the bike docks regularly do not register returns. This makes sense, because at any moment the bike or the dock itself will become completely unresponsive. Having used similar bike share services in DC, Boston, and Philly without any problem, I am befuddled and annoyed why we are stuck with suck craptastic technology here, years later. Every single customer service rep I have encountered has been kind, albeit clueless. Now I just need to get my $100+ back! read more

Great in concept, horrible in execution, spent the hole time wishing I listened to the other reviews. 20 minutes later and trying to get 3 separate bikes out, we gave up and went for a walk. read more

Healthy Ride is a wonderful way to get around Pittsburgh quickly & cheaply. You can see so much more of the town than by walking or driving. We were staying right downtown at the William Penn Omni & we biked to the Strip District, then we did the North Shore trail all the way out to this Island Restaurant called the Redfin Blues which was a good place to rest & have a beverage. Then we biked back to PNC Park & the Andy Warhol Museum. The entire trip was just $8 per person. The trails are well-maintained & there is a lot to see & do. The bikes are easy to pedal & comfortable to ride for slower, sightseeing rides. These bikes are very similar to the ride-sharing bikes in Indianapolis, and I enjoy riding these models. I docked this company one star because the app is kind of buggy, two of thus stations didn't let me log on with my phone number, and because there aren't clear instructions on the bikes. For instance, if you park and lock your bike away from a certified station, you have to use your app to recheck-out the bike & only then it will unlock. If there's an easier way, I don't know it. But, overall, it's a positive experience. read more

I got my refund! And, I have even rented a bike since then and only had two problems!! Considering how things were going there...that's actually pretty good. I still think the whole system needs work, but I also still love the idea, and really hope it all comes together. read more

Definitely one of the cooler bike share platforms I've used. We did the 24/hr unlimited option which allows you to lock up instead of always finding a station. It's cool that you can unlock your bike with the app. My bike's battery died on the second day so I had to call them. I quickly got a customer service agent and they refunded my fee without me asking. The bikes were well maintained and fun to ride. We took them all over the city and had a blast. The rear lights didn't work that well which was slightly concerning, but drivers seemed pretty aware and cautious. I would recommend it to other people. read more

Great concept. Lousy execution. I took one ride and that will be it. $4 per hour or $32 per day? You need better bikes and better service. Great system of bike lanes in Pittsburgh. But this company is the pits. read more

Absolute garbage. The kiosk said "have your credit card ready" for over five minutes before I was able to try to pay. Couldn't swipe the card reader, had to enter the numbers manually. The touch screen is incredibly sensitive so it took forever. Neither my debit or credit card worked. Used the cards within the last hour with no issues. Tried using the app and website. Unable to pay both ways. Extremely frustrating and I will never try to use this service again. Bikes looked like they were in good shape, too bad the tech is trash. read more

I use the app and it works for me every time. (I use stations in oakland and shadyside.) read more

I became a monthly member on 4/8/16 thinking this would be a cool and quick way to get from First Avenue T station to Third avenue and Wood street where there is another healthy ride kiosk. Day one worked fine, this is great. day two would not release bike. NOT GOOD. day three Kiosk was down at First avenue. Definitely not good. fourth day kiosk worked, rode bike the three minutes to Third avenue. Locked bike waited for beep green light and pulled bike to make sure it is locked( do this every time). Was charged 19.26 for a 3 hour ride, NOT!!!! Customer service refunded fee after extended explanation with someone who really didn't understand English very well. The next few rentals were like clock work. Yesterday 4/19 the bike did not return AGAIN! even though it locked beeped and blinked. CHARGED again 19.26, had to call customer service AGAIN, said they would refund again but it was my fault for not using the app, not their fault for bad kiosk equipment. CANCELLED contract and have to pay a $6 cancellation fee. Definitely not worth the hassle. read more

I have rented these bikes several times since the system opened and really only once have I had a bad experience. This was the very first time when I was trying to enter my payment information and the kiosk (in Oakland near the Cathedral of Learning) just would not function to process it. I had to call customer service and eventually they authorized the bike for me via phone, but it took quite a while. Since then, I have not messed with the kiosks at all. Every time I want to rent, I just call the phone number printed on the kiosk and rent the bike over the phone. It's super easy - you just select the option for rent bike, punch in the ID number of the bike you want, and the station will release it for you. I've never had an issue since I started doing it this way. Bikes have always been in good shape and I love that we have a bike rental program. Hoping the issues with the kiosks get worked out over time. Or maybe they have been, but I don't know because I never use the kiosks. Although based on other reviews, that doesn't seem to be the case quite yet. read more