I called yellow cab for a short trip to the airport. Their driver called and indicated he would be there in 15 min which based on his location was correct. 33 min later I received a call from a second driver as the first dumped my fare as it was apparently to small for him approximately $25.00. By the time I received the second call I had to drive myself and just barely made my flight. Follow up, Yellow Cab's customer support team contacted me promptly and attempted to make it right. Bumping rating from 1 to 3 stars. read more

We arranged for a wheelchair van to pick up my Mom after a sleep study. They confirmed the reservation the day before. Then they cancelled our ride the next morning. We were stranded. read more

Z-Trip Pittsburgh is horrible. I called and got an automated service. That was okay. I got a text update and I clicked the link. No pick up? I did not know what that meant so I tried to call. All automated and hung up on me. By then it had been 30 Minutes. Heading to the airport you do not want to see No pick up. Ended up using Lyft who was awesome. I liked yellow cab in the past but ztrip was not for me. No customer service to talk to a person maybe the new thing but this was horrible. read more

Yellow Cab - No pick up. What the heck - Taxis Near Me - Pittsburgh, Pennsylvania

They left my sister stranded at the airport! My younger sister's flight into PIT was seriously delayed and she ended up coming in at 2:30am on a Sunday. I'm in a different state, but because it was late and she was traveling alone I was in near constant communication with her and she sent me these updates in real time. She wasn't having any luck securing an Uber or Lyft, so I went on the airport website and saw this cab company listed under taxi services and sent it to her. She booked a ride with them and waited. She ended up getting in touch with the female driver who she said sounded nice and confirmed her cab number (this number was also in her confirmation info). My sister's FEMALE name was on the reservation, the driver SPOKE TO HER, she knew it was a young woman she was supposed to pick up. The arrival time rolls around, since it's cold my sister is waiting inside the doors for the cab to show up. All of a sudden I get a text from her saying "I think someone's taking my cab" I asked her what she meant and she managed to send me a video on Snapchat of a group of three men getting into her taxi. The taxi number was clearly visible and it was hers. Apparently this cab pulled up, this other group of guys jumped on it, and before my sister could even get to it they drove off leaving her, a young woman by herself, stranded at the airport at almost 3:30am. My sister calls the driver back, she could hear the men in the background and the driver told her "I pulled up and waited but didn't see you" which is BS because the driver wasn't waiting AT ALL. She had my sisters number and didn't even give her a call letting her know she arrived. And there's also no way she mistook the men as being her actual customers because-again-SHE SPOKE TO MY SISTER. She knew her customer was a single female. The driver told my sister she would be back in 10 mins but by that point my sister tried her luck with Uber again. Thankfully she got a driver and was picked up and on her way home. To the drivers credit she apparently did end up coming back, not in ten mins, more like 25, but still she came back. My sister was long gone by then. So yeah, if you're a young woman traveling by yourself, don't rely on them to pick you up and get you home safely. read more

First of all, it's an absolute crime that in a city this size, there are not cabs available on the street. In one of the main bar districts, at 2-3 am when places are closing up, there are no taxis patrolling around? Seriously?? Do you actually WANT to make money or are you just in business as a hobby? Second, how about when we call for a cab, you actually fucking send one, assholes? We waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. Thanks to Yellow Cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3:30 am, we were all dead tired, and my one poor friend has a bum knee. So fuck you, Yellow Cab. I'm putting the Green Cab number in my phone and we'll be trying them next time. read more

Don't plan on getting picked up by Yellow if you are in Lawrenceville past midnight. I waited for over an hour for Yellow Cab on a visit two months ago and the driver never showed. We ended up getting a ride by a mysterious guy who drives a car with no cab markings named "Mr. C" or something. Last weekend we were in the process of waiting over an hour when I decided to download the Lyft application. I had a ride lined up, an ETA and an actual conversation with the driver within minutes. read more

Yellow Cab - Taxis Near Me - Pittsburgh, Pennsylvania

I have honestly never had such good luck with a cab company. Ever. A few weekends ago we found ourselves in Yellow Cab on four separate occasions -- it was a long night. Anyhow, Yellow Cab was on it every time that we called. It was almost like a dream....... Us: "Hello, Yellow Cab? Yes, we're going to need a cab at Sixth and Penn, downtown. Yes. How many? There are three of us. We are walking in that direction, we don't mind waiting." No more than three minutes later, as we rounded the corner, a cab was at the corner of Sixth and Penn, waiting. Me: "Do you think that's our taxi?" Friend 1: "Can't be. That was way too fast." Friend 2: "Excuse me, sir, are you waiting here for anyone?" The Driver: "Are you Mike?" Friend 2: (Mike): "Yep." The Driver: "Get in!" Our driver, who introduced himself immediately as "Big D," was awesome. I actually can't even articulate in words how great of a character Big D truly was. Within seconds of pulling away, Big D was asking us about our night, encouraging us to have a great time and just down right being a really nice guy. And then, it happened. Big D: "You guys seem cool. You want to rock out? To a great jam?" Us: "Of course!" Fully expecting the bass to hit hard and the beat to drop, I "turned my swag on" and got ready to "put my hands in the air." Big D, though, had other plans. Just a moment after we indicated that we were ready to rock out, Big D cranked "In the Air Tonight" by Phil Collins. I felt like the song hit me right in the face. I just didn't see it coming. It was awesome. We cruised through town with Collins blaring -- the music washing over us like only early 80s soft rock can. Big D even graced us with a cell phone recording of him singing "In the Air Tonight." This guy was a real fan. I was in awe. Yellow Cab continued to come through for the rest of the night with prompt service and fair prices. With the exception of one guy taking a pit stop at the gas station, everything was perfect. All things considered, it couldn't have gone better. With so many drivers, Yellow Cab is really hit-or-miss. But that night, something was just "in the air." And whatever it was, it was awesome. Thanks, Yellow Cab. read more

Yellow Cab - Big D! - Taxis Near Me - Pittsburgh, Pennsylvania

I would like to give them 0 stars. After my experience I would never ever in a million years use a yellow cab. Here are the highlights for the people that don't want to read the entire story, which you'll find below: - Horrible driver that gave us whiplash - Dangerous driver that watched TV while driving! - Unprofessional driver that thought it was socially acceptable to smoke a "vape" while driving us - The organization is inept as my repeated calls to complain were sent through an outdated service that didn't even have a dedicated location to log these complaints (I received one call back that told me to call the general number - good heavens! This took place during Carnegie Mellon's graduation on Saturday morning May 14 around 10a. Upon the two of us entering the car (me and my girlfriend - the soon to be graduate), the first thing we noticed was the strong smell of smoke. The driver did not say two words to us. We informed him of the location to which he nodded that he knew the place. Now, a description of the wind shield is necessary. From the driver's point of view, to the bottom left of his view there was a GPS device, and to the right (seemingly obstructing his view of the middle of the windshield was a big smartphone that he was watching a TV show. As the ride progressed and the whiplash continued I looked up to see that he was smoking with one hand and the other hand on the wheel, while he caught glimpses of his show! - while the car was moving!!! There are not enough exclamation points to add the emphasis on this last point. This takes distracted driving to a whole new level. I am going to post a video that captures the scene detailed above. I gave him nothing for a tip and when he was about to complain I think the small shred of common sense reared its ugly head and stopped him before I gave him the tip of thinking of another line of work. While I am not aware of whether this driver was an employee or an independent contractor, if anyone is ever hurt in a yellow cab and is looking to sue for negligent hiring practices or to simply get at the big pockets of yellow cab, feel free to use this as a reference, along with the photograph. This was absolutely abhorrent. read more

Yellow Cab - Distracted driving, smoking, yellow cab is hoping for a lawsuit that's all I can think. - Taxis Near Me - Pittsburgh, Pennsylvania

I used the Yellow Cab Company three times while in Steel Town. Twice from my hotel to meetings - and once back to my hotel. The first time from the hotel - it took about 15 minutes for a cab to arrive. The Bellman at the Pittsburgh Renaissance warned me that it might take a few minutes and that I should give them a bit of a forewarning next time - as there are not a lot of cabs just around - unlike some other cities. The second day from the hotel - there was actually a cab already at curb side - so I did not have to wait. On the way back to the hotel - I called the cab company directly - it took about 25 minutes before the cab arrived. Luckily I was not in a hurry at this point! Overall the three cabbies I had were friendly and efficient. Although this one cabby was eating a bag of some sort of snack while he was driving - and was loudly and obnoxiously licking his fingers after each reach into the bag. read more

Realiable and reasonable fee and from now on will use them for a ride. Uber fee is go up alot and they will charge me almost $50 dollar from downtow to green tree Wow!thank for z-trip only $17! So much different! The driver is nice and very friendly too:) My car got into accident yesterday so I probably need their service in awhile before I get the rental car from the insurance company read more

Yeeeah. I'm not surprised that Yellow Cab is taking a critical drubbing on Yelp. I've had numerous experiences with them that ranged from clockwork-like shuttling to complete fiascos over the many years I've resided in Pittsburgh. I'm also surprised that my latest experience with Yellow Cab, my first in 5 years, went famously well. Last week, I attended a concert at Mr. Smalls in Millvale, and if you're familiar with that quaint, Old World borough, you'll know that public transit there goes to sleep after 11PM. The show ended at 11:10. Crikey. Luckily, before work that morning, I looked up YC's number and saved it into my cell phone, so when I found myself in a transportation jam, I dialed them immediately. A woman who sounded like Marsha Warfield came on the line. When I told her that I was at Mr, Smalls and didn't know the street address offhand, she assured me that I would be picked up quickly. It turned out that a number of my fellow metal fans (folk metal and pagan metal specifically. yes, we love our subgenres) had the same idea, so less than a minute after I called, a taxi driver who could vocally pass for the late Barry White told me he was very close, and before I even had time to wonder when he'd actually arrive, there he was in a car that sparkled like daybreak sunshine at 3/4 of an hour before midnight. A light, soothing conversation ensued (all I told him was that I saw a band from Switzerland since even I am not sure how to pronounce their name and am pretty certain few Pittsburghers know who the hell they are anyway), and despite my man's fancy, fast, 'n furious drivin', I felt completely at ease. And via the brilliant invention of GPS, I didn't even need to tell him anything more than my street address. 600 seconds later, I was quietly dropped off in front of my Beechview home. "You are CLASS, man," I told this hefty, jovial fellow whose name I have forgotten. "Oh dude, it's no bother. Just be sure to treat that lady right, and try not to wake her." Chuckling, I thanked him, handed him a 20 dollar bill, thanked him again, told him to keep the change (the fare was $16.32. don't ask how I remembered that), got into the house, changed into PJ's, and slipped between the sheets... only to hear my babydoll sigh. Ugh. Busted. "You have to cool it with the shows. You go to so many! Too many!" "But Kay..." "I was waiting for you." "But..." "The late worknight concerts have got to stop." "Ok, unless it's someone YOU want to see, right? Like Coheed and Cambria, huh?" "Grrrr..." A long night had just become even longer, and believe me, the day ahead was longer still. read more

I wish there was a zero star option. I've used the cab services in Pittsburgh several times and I can say that every driver I've had was cold and had no personality. My last encounter (if you can even call it that) was the worst. We were downtown for Pittsburgh Pride and needed a ride back to the Slopes. It was 2 a.m. and busses weren't running so they were our only option. The three of us all waited on hold for about 30 minutes with their hotline till we realized we weren't getting anywhere. We decided to just walk back rather than wait for someone to answer to probably just tell us the wait would be three hours (and that's if they show up!). This is why Lyft and Uber are taking over and EXACTLY why I will only use these ride-sharing apps from now on. Not only are the cars cleaner, but the drivers are much more personable. Not to mention that they always show up and are at your front door in a matter of minutes. read more

Cabs in Pittsburgh are not like cabs in other cities. In Chicago, cabs are part of the transportation landscape. You go stand outside and hail one. Maybe you have to walk to a busy corner, but whatever, you can find one. Not so, in Pittsburgh. On the rare occasion you see a cab, it's already got somebody inside, and you need to call. Fine. One more reason the transit here is a total fail. So I need to get downtown on a Saturday morning by 8 am. I call a little after 7:15 and ask if I can get a cab to pick me up at 7:45. No can do, the dispatcher says - you can't reserve times. You call when you are ready and then the cab is dispatched. She also told me this after I was on hold for 10 minutes so I was already cranky. Maybe this is common practice - is it? But it's really annoying. I had no idea how long it would take the cab to get to me - if I called when I was "ready," the cab might take forever and I'd be late. if I call before I'm ready the cab might be early and either charge me for waiting, or just leave. But I took a chance and called around 7:30. The lady on the phone said it'd be about 20-30 minutes and I was SO angry - I CALLED 20-30 minutes before and you told me to call when I was READY and now I'm READY and now I have to wait 20-30 minutes. WHAAAAAAAAAAT. Fortunately, a cab was dispatched and got to me within 5 minutes which was a total surprise, but I managed to get my stuff together and get out the door when he arrived. Seriously - don't say 20 minutes and then it's 5 minutes. People need accurate information! So I get in the cab, and the very chatty driver proceeds to be a complete jerk. It takes maybe 10-12 minutes to get me downtown, and in that time he proceeded to make fun of Indian people by doing a fake accent - charming. And then he used the word "b*tch" twice to refer to women. Joked about kidnapping the actress who plays Hermione Granger and bringing her home to his kids and commanding her, "do a spell, b*tch!" And using the B-word to describe women who call cabs the morning after a one-night stand. Maybe if I'd been saying racist and sexist things, it would've made sense for him to join right in, but he just said this stuff out of the blue, unprompted. I was so offended, but when I'm in the cab of person like that, I don't feel comfortable saying anything since we're essentially alone. But I tell you - if I ever get a cab again and he's the driver, I'd say forget it. I'm tempted to call and complain - this guy was the worst. I got to my destination on time at least, which is a relief since I'd hate to spend one more minute with him than I'd have to. Yuck. I don't ever want to take a cab in this city again, and I'd go out of my way to avoid doing so if this is what their service is like. read more

Worst cab service ever!!! Never seen this bad. I had to reach to a meeting and I missed my bus because it came 5 minutes early. So I thought I will get a cab, then I called the cab and got a text saying cab #485 is dispatched. Now after another 20 mins the cab still did not come and another bus had gone by. I still waited for it and also called the cab company they said the cab is under 2 minutes away which was never the case. I waited and waited the cab never came. I called the company they again said it is 2 minutes away. Whereas it had already been another 20 mins. Sorry this cab is so unreliable that use it only when you have nothing to lose and no mode of transportation available at all. Never ride this!! It will save you time and money. Beware of cab no #485, this cab will never come. So if you get a text saying cab #485 is coming then please call them back and cancel and order another cab. If god wanted to make the worst possible cab company then this would be it. I have lived in several places in US but this one is way too bad that I am writing a review for it. read more

Horrible place to work. Everybody is always in a grumpy mood. I had a mechanic once curse me out because I didn't close the doors in the shop. And by service, they don't give two shits about it. This company depends on its drivers to lease out its vehicles, it's doesn't profit from the public at all. I was giving yellow cab over 1200 dollars a week minus the gas to rent out their cabbies. Horrible place to work for & one of the worst cab rides you can ask for. The racist stuff I heard at this place was horrible and everybody is so divided and at each other's throats. Yellow cab is going down and it's taking the old Yellow Assholes with them. read more

I'm not really sure how this company makes money considering they are notorious for never picking anyone up. I have waited 2 hours for a cab home from the South Side (where you'd expect there'd be a ton of cabs--don't they want drunk people's tips?) and ended up getting into a cab that randomly showed up on the street. I was awakened at 4 AM by a driver demanding to know where I was. Man...I called you at midnight and got into a cab at 2. Did you expect me to wait FOUR HOURS for you? They flat-out refused to come to the North Side two weekends ago after the Beerfest. Unsure of what I was actually hearing, I called them again, to be told someone "might" come. I waited for as long as it took to get Lyft set up on my phone--Lyft showed up 5 minutes after I called them. I was so pleased I tipped the Lyft driver 75% of the fare. Yellow Cab has been active in trying to get rideshares pushed out of Pittsburgh, and I'm not surprised. They'd rather file injunctions with the state and fight with the mayor than bother to provide any sort of basic service to their customers. Hopefully the rideshares will prevail and Yellow Cab will have to shape up or go under to continue being competitive in the city. read more

Yellow Cab has put a lot of time and effort into attempting to get Lyft and Uber shut down, but when they had an opportunity to shine and show they are a worthy transportation service, they failed miserably. In an effort to be a responsible adult while still enjoying the 4th of July festivities downtown, I decided to forgo driving and rely on public transportation. HUGE mistake. Attempting to get home after the fireworks was a complete debacle. The buses were overfull and there were NO taxis to be seen. The few I did see driving around were not taking fares. My attempts to call the Yellow Cab company were met with an hour's worth of busy signal. It took us over two hours to figure out how we'd get home. Due to some minor issues with the "service" (I use this term loosely) I was slightly annoyed with them, but now I truly, sincerely, with every ounce of my being HATE Yellow Cab. If they want to shut down ride sharing, they need to actually have a functioning presence in the city! read more

Maybe I am a little biased because I just moved here from Phily, where I could step out of my apartment and immediately hail a cab. I knew it would be slightly different in Pittsburgh because of how the neighborhoods are spread out, but I never thought it would be this bad. Of course, I have only tried for cabs during peak weekend hours, 9pm-2am. That's when most people need cabs, so that is when you should have the most to dispatch! If you call for a cab...I should say...if you call and can actually get through to a dispatcher...expect to wait a LONG time. The later you call, the longer it will take. We waited 2 hours the one night, and received a notification that there probably wouldn't be a cab that could get us anytime soon. Our friends gave up and just ended up walking home. I woke up the next morning to find a bunch of missed calls from a driver who arrived at our house at least another hour after I had fallen asleep. No wonder Yellow Cab is complaining about Lyft! Last time I called Lyft, there was someone at my house in UNDER 5 MINUTES. I am not even exaggerating. Lyft is more reasonably priced and much more convenient! read more

If there was a negative star rating, Yellow Cab Pittsburgh would get it. Try negative 5. After calling about 1 hour before the bars closed, we were given a 30-45 minute timetable to wait for the cab. That was fine. But 1 hour later, still no cab. Call back. They 'honestly' told my husband that their timetable was total B.S. & we essentially weren't important enough to receive their 'services.' We were told that they may or may not show up & that we should just wait another 30 minutes & see what happens. Really? By this time it was almost 3:00 am & we were only 9 miles from the city. Thank goodness for family, who just so happened to wake up at 3 am & give us a ride. I will never depend on a company that so blatantly tells untruths to potential customers just to keep them waiting for the possibility of their business. Our business is forever lost & I hope that this never happens to any of my fellow Yelpers. What a horrible feeling, to be stranded. read more

If you need to get someplace on time, such as to the airport, train or bus station, you can't depend on Yellow Cab to pick you up. Take the bus, reserve another car service, or have a friend give you a ride. I called at 6am for a ride to the train station downtown from Wilkinsburg for a train that was leaving at 7:30am. I gave my pickup address which is on Hampton Ave and was told it is not in their system. He sounded highly doubtful that i was correct about the street THAT I LIVE ON, so I asked if that meant I wouldn't be picked up, and the agent said "maybe"!!! I asked what I should do and he said I could try calling back in 15 or 20 minutes. Sounds like I'd have better odds playing the lottery. Maybe I'm naive, but I can't believe that's an acceptable customer experience. So I hoofed it to the busway with my bags, which for me is a mile, buy at that point I felt lucky to have an option. read more

One of the only cabs to be found in Pittsburgh, unfortunately enough to have to say this, but it sucks to have to rely on them. Unless you going to/from the airport, you've got a long wait ahead of you and you're best to be taking it within the city or you might just be completely out of luck. I had 2 different dispatchers tell me the exact opposite things & ended up relying on a friend's help to get home. This is after a long history of dealing with this company, and they left me stranded. It is sad to have to report that the public transportation options both within and just outside of the Pittsburgh metropolitan area leave quite a lot to be desired. As a Pittsburgh resident for most of my life I'm saddled with a rather sub-par choice in travel. Please keep it in mind when travelling here, your best option is to rent a car if you truly need to get somewhere. read more

I'm still waiting. It's been two hours and counting. Yes, the weather's bad, but this is ridiculous. I could have walked home, back downtown and halfway back home by now. If it weren't 25 degrees out there and raining, I probably would--just to prove my point. Two hours?!? I've called three times, only to hear that no cab has been dispatched. On my trip into town, five minutes after I called the dispatcher, the cab driver called to say he called to say he was on his way but since I didn't pick up immediately he was going to pick up someone else. Really!?? I had to beg him and tell him how urgent my appointment was. He was there in less than two minutes. His cab reeked of cigarette smoke, but he got me to my destination on time. Now that my appointment is over I've been waiting and waiting and waiting. I've relied on taxis in many cities along the East Coast and Midatlantic region, but this is the.worst.service.EVER!!!!! If I could give it negative fifty stars, I would. read more

Horrible taxi service. Not to say 100% of the drivers are the problem, but a lot of them are. Yellow cab simply leases their cabs to the drivers and then drops all connections to them, always stating "independent contractors" to distance them from their actual product. Dispatchers are rarely pleasant, and tend to get offensive when you call back to ask where the taxi is. Call Classy Cab. 412 322 5080 read more

I'm not a Pittsburgh native. Yellow Cab was the only taxi company I recognized so they were my first call. I called for a cab at 4:30AM (!!) and had someone at my front door in less than half an hour. Very impressive. Cab driver was great. We talked for a little bit before I nodded off for a nap. Given how far he had to drive, the fare to the airport was reasonable, the car was clean, and the driver was professional. Can't ask for anything else in a cab driver. I will use Yellow Cab again when I'm next in Pittsburgh. read more

Yellow Cab insists that they have a big enough fleet to handle the demands of the city but in reality they have a big enough fleet to handle what they believe our demands are. On a typical Saturday night after midnight there is at least an hour wait if you call so I suggest you head to the closest downtown hotel to find a cab. What confuses me is that the taxis at these hotels sit there. They stay at the hotel not picking up anyone. I guess their employees hate money? To top it all off after a certain hour they will turn off their meters which means they are scamming you. Isn't that illegal? They know after the buses and T's stop they have the residents under their thumb so they can choose between picking them up or taking a nap (which we have witnessed before). read more

Worst experience, nearly missed my flight. At least the driver was cool and he drove fast enough that I did (barely) make my flight. F the dispatcher. After ordering a cab, I called because it was late; he said the cab was on its way and would be there within the next 10 minutes. Call again 10 minutes later, same message. Finally, after several calls, he said that he hadn't even ordered a cab for me yet and had no idea when I'd get one! What the hell?! Cab finally arrived about an hour after the quoted time. Called Yellow Cab only because it was an emergency. Worst company to place any trust in. read more

If you're lucky enough to corner a cab - they usually are only around the hotels - unless you're going to the airport they tell you to fuck off. 4 times over the last 3 months I've been denied a simple fare from downtown to Shadyside, Oakland, Southside and Bloomfield. If you call, you're lucky if they arrive within the hour if they show up at all. Do yourself a favor, go with Classy Cab - they actually show up if you call. Edit: Just denied again on Dec 1 by cab 482. Said I was going from downtown (William Penn) to the northside while carrying a new mac in my hand. His light went off and said he wasn't standing and left. Christ. read more

Yellow Cab is now ZTrip. I'd love to give the company a higher rating because the dispatchers were wonderful... Pleasant and empathetic, and they went out of their way to resolve problems (to no avail, it turns out). I purposefully reserved a cab to pick us up after the Steelers/Lions game at Heinz Field. I followed up with phone call about 30 mins before scheduled arrival to query where we should meet the cabby. We moved away from stadium to allow cab to find us. Despite pre-ordering, ZTrip apparently does not dispatch the order until 15 mins prior to scheduled pick-up... and you can guess what that means when everyone is trying to get a cab after a football game... Then, not only was there no cab available and none dispatched as of 25 mins after scheduled pick up, but when I called again to check the status, apparently the order was showing "customer picked up" and the order was closed!? Long story short, a new order was put in, but still no cabs in the area; the police--worried about our safety sitting outside a 7-11 at 11pm in full Detroit Lions attire--ended up giving us a lift home. The moral of the story--pre-ordering a cab via ZTrip in Pittsburgh for pickup after a football game is a feckless effort; relying on the police in Pittsburgh, a sure thing. read more

Absolute crap of service. Über and Lift are far ahead of this company in terms of meeting the needs of the consumer. I waited 2 hours and 1 cab arrived and drove away after waiting for no more than 45 seconds outside our place. I asked to speak to a manager and they refused saying they had no manager and had no control over their cabs. Please take the time to download Lift or Uber and show this company they need to adapt to modern times. read more

Absolutely Terrible service!!!! I pre-scheduled a cab for 7:15 am, never showed up I called THREE times and was told the first time that they didn't have a pickup scheduled but would send out a "call", 20 minutes later never showed up...on the second call I was told the cab was 5 minutes away, 15 minutes later I called back and was on hold so long the system hung up on me. The cab finally showed up at 8 am. Every time I call for a cab, it's always late, even when I call ahead to schedule a pickup. The cab drivers decide which calls they want and which ones don't. If the ride isn't very far, it'll take forever for someone to pick it up. Also, they say on their hold ad that they don't serve the airport....which is absolutely NOT true, they sit at the airport arrivals area and wait to be called into the lineup. There is at least 20 cabs there at any given time. I don't understand how they still have the monopoly on Pittsburgh cab service. So ridiculous!!! read more

If I could give zero stars I would. Constantly being put on hold and waiting for a cab at the hospital for almost an hour and a half. I was considering walking a mile with crutches instead of waiting. Luckily got a ride back with the campus police by chance. What is also idiotic is their line of ads telling you how short your wait will be and how much they care about your service. Fuck that and fuck Yellow cab. read more

Terrible service. I have called ahead on several different occasions to be picked up at a specific time & they have been late EVERY time. The last time I tried to use them the driver called me 30 minutes after the time I requested & then hung up on me when I told her that I already got another cab. Right after she hung up - I got 3 separate phone calls to confirm that I wanted to cancel my reservation. Unfortunately, there aren't many options to choose from in the Pittsburgh area (which is probably why they can continue to operate as they do) - but I try to take Classy Cab whenever possible. read more

Yes, it's the same company - Yellow Cab Pittsburgh, phone number 412-321-8100, which I called today. I needed a cab to pick me up from CMU's Mudge House. The lady asked for my first name and told me a cab will be there shortly. They didn't ask for my phone number - they picked it up from my caller ID. That was it. And yes, it's a 5-star review. The cab got there sooner than I managed to (~5 minutes), and EXACTLY when it was drawing to the curb, I got a phone call from an automated system announcing me that the cab was there and to press the number of minutes that I'd like the cab to wait. I ran to the taxi (a van) and a friendly gentleman with orange driving sunglasses (the special kind of sunglasses that enhances contrast) opened the door for me. We chatted about Pittsburgh and he told me various facts about the city, in a cool southern drawl. I asked how he knew so much and he said that he didn't have time for sitcoms but watched instead History Channel and Discovery. The ride cost $10.15 for about 3 miles and got me to my destination just in time. Perfect experience, perfect rating. read more

I have found that Yellow Cab can either be hit or miss. There have been times my cab showed up on time (like a 4am trip to the Amtrak) and there have been times I've waited over an hour and a half. When tryng to get a cab Downtown, I've found it best to walk over to one of the major hotels as I did the other day. read more

Called for a 10:30am pick up so we go to a drinking event (had a ride home). When I called to reserve the night before, the rep questioned me repeatedly about my zip code since there's a similar street name locally. Yes, I'm sure that's my zip, I live here! Confirmed they'd call when cab was dispatched. No confirmation number given - I asked. At 10:45am, hubby and I just decided to drive ourselves and leave our car. No call, no show. Good job, Yellow Cab, and a well deserved pat on the back for ourselves for having a back up plan because we know better than to trust you. Edited to add: It's 11pm. We never did receive a call. read more

My friend needed a ride from Monroeville to Forest Hills (a 9 mile drive) at midnight on a Sunday night / Monday morning. She called Yellow Cab in Pittsburgh. They gave her the runaround on the phone - "can't promise when a cab will come" etc. An hour went by. She called again. More waiting. More phone calls. She was finally picked up 3 hours after her first phone call. Yellow Cab is dysfunctional. Note that she could have walked, in that amount of time! I recommend: walk, ride a bicycle, call a friend, take a bus, or hitchhike, but don't call Yellow Cab. read more

I have used Pitt's Yellow Cab a few times and each time their arrival comes down to the wire, and I just barely make it to the bus or train station. This time I didn't make it. I put my order in two hours early, got the confirmation e-mail, and was ready to go at the appointed hour. Five minutes passed, and no cab. Then five more, so I called and was told that a cab had not yet picked up the job. Ten minutes later I called again and got the same information. Twenty minutes later I got a text stating that a cab was a mile away. Since this would have given us just over 15 minutes to get to the station, I said thanks but no thanks, and missed my bus. If you really need to get to your destination, I suggest looking for a method of transport other than this Yellow Cab company. read more

There have been numerous occasions where I have called ahead to get a cab and have either not received a call back or was late to the event. There is no effort to ensure you get to your destination and the drivers choice to pick a fare makes you, a paying customer, an option. Last, cabs consistently drive past you when you try to wave them down in the streets. By far the worst service I have ever dealt with by a "company". read more

Seriously, just walk. Tried to get a cab home from work on a Tuesday night....it took 3 hours after multiple reassurances of " just another 10 minutes". After this debacle I was able to speak to someone "in the know" and he gave me these tips: -Drivers can pick and choose what runs they want as they lease their cabs. So if your trip isn't profitable be prepared to be passed over if something better comes along. Trips to the airport are how the drivers make most of their money. -They will not pick up people downtown after dark because they assume you are either drunk or a drug dealer. If you are in this position come up with a good sob story. Or lie to dispatch about needing to go to the airport. -If you must use this company, the adage: "the squeaky wheel gets the grease" is very applicable here...just keep calling. read more

This is the absolute worst taxi service ever. Waiting for them to come is like waiting for a turtle to come. My friend called them a couple of nights ago to avoid drinking and driving, From 12am to 3am we called back 3 times, and received nothing but BS from them each time about how much longer it would take for them to arrive. Unfortunately, I hear that it is the only taxi service in the area. Pure fuckery this taxi service is. read more