A great appliance store! Professional and very knowledgeable about the products and installation…read moreprocess. Prices are competitive and the selection is very good. They go out of their wants ensure the customer is satisfied. We have bought a dishwasher and recently a washer and dryer. We are very satisfied with both the salesperson and the installers.

I spoke with Americo on the phone yesterday about the issue. He was knowledgeable and caring…read more Today we went in to see him and found the new refrigerator. I love the expertise of Buzaid's and the local charm. It's a staple I'm proud to be a customer.

The front left burner of my Vikings cook top was mis aligned…read more The service call department has been very responsive. They have arranged technician Eric Hoetjes to come to help. Eric Hoetjes has fixed the problem and he has also cleaned the other three burners as well. Highly appreciated the service Joseph Cote and Eric Hoetjes have provided.

if I could, zero stars would be a option. Son, Jonathon shows up an hour early, unapolegtic & not…read moreinterested in even seeing the job, rude as I've ever experience, chip on his entitled young shoulder, insulting, and would never recommend if he was the last Sub-Zero repair man on the planet! He shouldn't be allowed into enter anyone's home or work w the public!

I can't say enough great things about PC Richard & Son! They truly go above and beyond when it…read morecomes to both pricing and customer service. Their prices beat the competition, and their customer service is outstanding! Everyone I dealt with was knowledgeable, helpful, and genuinely committed to making sure I was happy with my purchase. It's refreshing to deal with a company that values its customers and stands behind what they sell. If you're shopping for appliances or electronics, I highly recommend PC Richard & Son. Do yourself a favor and check their prices--you'll be hard-pressed to find a better deal, and the customer service is second to none!

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

Owner is the one who fixes your appliance. Probably the most knowlegable in the area. The place to…read morego to if you want something fixed right the first time. Ask for pricing in advance. Some things are not worth fixing. He will tell you so. Honest but not inexpensive. I have used this business over 20 years. Still my go to service person.

The old man is a rude, miserable, unprofessional. Waited…read morealmost 2 weeks for them to "get parts in" for my dryer that they hadnt come to diagnose yet. Told receptionist specifically to inform old man that he is to pull around back as a courtesy to him so he could get to and from his truck more easily and so he wouldn't have to remove his work boots. This little appliance company is the only business I ever heard giving a 5 hour window... He came to my front door, I told him he needs to remove his dirty works boots because my toddler plays on our floors in our house. He sucked his teeth and then claimed his boots are "squeaky clean". When I told him he needed to drive around back he shook his head in disgruntlement. When I went to tell him what I had found wrong with dryer, he cut me off saying that it was in his service PO... Guess he must have missed the note telling him to drive around back... or his receptionist is just as worthless and didn't add the note after I ensured twice that she would get the message to him.

Installed new washer and dryer. Very timely in their response. Pricing was competitive. Overall, I…read morewould recommend them. I am very happy how it all went. The installation guys were excellent.

Harper White, like the last review said, is the sole issue with this company. Even just applying is…read moremade difficult. The company clearly doesn't value people, enough to start screaming at someone? Or not replacing a damaged appliance? Reconsider your choice.

Wish i could give zero stars…read more Purchased a very expensive range. It took 4 months to arrive (2 months later than original estimate). After paying extra for installation, the installers kinked my propane line and installed the range without a rear leg. It cost me an additional $200 to have a plumber come and fix the propane line. The leg is still MIA. The range is a lemon. It's brand new and thermostats for both ovens need to be replaced as well as the fan motor. The ovens are smaller than the floor model I was told was the exact same size and where I tested the size of my sheets/pans. The griddle doesn't heat evenly the burners are terrible. I have asked to have it replaced due to the malfunctions but keep getting the runaround from the Zemels salesman. He wants to repair and blames the manufacturer for not replacing but when i contacted the manufacturer, they tell me that is solely up to the store. I have ok'd the repair because i have been left no other choice. A brand new, high end appliance should not need replacement of three major components right out of the box. What does that say about the quality and longevity of the rest of the parts? I tried to shop local but am getting the worst customer service ever for my effort. Next time I'll stick with Home Depot or Lowe's. Certainly not worth my $6,000! It has been 7 months since I ordered this nightmare and still no resolution. Hopefully Zemels will do the right thing and take this piece of junk back and refund my money. Otherwise I'm going to have to take legal action and nobody wants that. Hoping to update this with a positive resolution.

Both Jeff T @ Jeff I are the best along with the other employees. It's a family run business. I…read morepurchased a whole kitchen set along with hood. They are knowledgeable and know their appliances. I highly recommend Zemel's. Jimmy and Ellie

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

Joe from J&R came to service a SubZero refrigerator + Maytag Dryer. Joe was knowledgeable,…read morethorough, professional and personable. He cleaned the coils, noted mouse activities :( Frig is working ! Maytag dryer, noted the dryer vent not functioning/not safe. Gave card for dryer vent specialist. A+

I'm updating my prior review from 2017. Back then I was dissatisfied with the fact that I was sold…read morecomponents I didn't require for my TV/sound bar installation. More recently, I brought my car in for a remote starter and the tech people in THAT department informed me my vehicle already had a factory-installed remote starter. They could have gotten away with installing the new device, but decided to be honest and refund my $269. My faith in Best Buy is now restored. Honesty is the best policy!

I'll give Best Buy credit where it's due--they're great at making the sales experience smooth and…read moreconvincing. Unfortunately, the customer service and support after the sale leave a lot to be desired. In January 2024, we purchased a high-end GE washer. I was a little hesitant since I prefer simpler, more basic machines, but my husband prefers the latest tech. Consumer Reports gave it decent reviews, and we purchased the extended service plan to cover our bases. We thought we'd be in good hands. Just over a year later, the washer stopped spinning. We contacted Geek Squad, and the technician who came out was courteous and professional. He said we needed replacement parts, which we ordered. When the technician returned, we were told the parts were incorrect. More parts were ordered, but even with the right ones, the repair didn't resolve the issue. At that point, we were told we needed a replacement washer. Unfortunately, our model was discontinued, so rather than a simple exchange, we had to pay the price difference for the new model and purchase a new five-year service plan--an additional $300 not long after we had already spent $900+ on the original machine. We called Geek Squad to arrange delivery and specifically asked them to note that the washer would need to be carried up two flights of stairs. We understand that's a tough ask, but we wanted to be upfront. Delivery day arrived after about a month of waiting without a washer. One of the installers immediately started voicing complaints about the stairs, which continued throughout the visit. He wasn't as difficult as a previous installer who claimed the machine wouldn't fit--despite a Best Buy rep having come to measure in advance and confirm that it would. A few hours later, the washer was in and running a test cycle. We even gave the installer a cash tip and some refreshments to show appreciation. Unfortunately, once it hit the spin cycle, it shook violently--clearly not level, which should have been addressed during installation. We went to return an unused part (which we were required to purchase) at the store and asked the Geek Squad representative if someone could come out and level it. He told us we'd need to call a number, as he couldn't help us in person without charging. He was polite and doing his job, but it was frustrating to be told to go home and make a phone call for help that could have been arranged then and there--especially since we'd paid for installation and an extended service plan. This entire experience felt like a series of dropped balls. From incorrect parts to long delays, extra fees, and avoidable installation issues, the process was exhausting. I would not recommend purchasing a major appliance from Best Buy if you're expecting reliable after-sales support. The in-store team is generally friendly, but they're limited in what they can do, and the larger system seems to prioritize process over people. As for Geek Squad, I understand the job can be tough, but consistent negativity from technicians doesn't inspire confidence. In short, for anything more than a basic, inexpensive item, you may want to look elsewhere.

We bought a new microwave from Cory at the Brookfield location. Cory knew exactly what we needed…read moreand in 15 minutes we were done with the microwave, installation and removal at $140 less than a big box store in the area. Delivery and installation came the next day- the gentlemen were prepared to take out and install our microwave in a tricky area. and we can make popcorn again! Thank Norman, Cory and team. Deb and John Gogliettino, Danbury, CT

We had a complicated double wall oven situation because of the cabinets…read more Norm and his people went above and beyond to make sure we had the best ovens and exceptional service. If you need appliances, stay clear of the big box stores and head to Buzaid Appliance in Brookfield or Danbury for personalized quality service and products!

Simply the best. I…read morehave purchased 11 appliances from them and now I'm going back for four more. One funny time, I needed a new washing machine; Tom asked when will I see you? My response was they are all white boxes to me, you choose and deliver it. That is how much I trust them. Amazing and wonderful people.

Amazing selection, insight, costs and service…read more We had a last minute change of plans where we had to contact Lew White's delivery and make some last minute changes. They had a very tight schedule, but they found a way to work with our new times, and complied. Great job! They were even great to move our old refrigerator to the garage (and not cart it themselves) so that a local charity could retrieve it easily. The appliances which were purchased are all wonderful. Not everything needed to be in the store, but the insight of the sales reps were very helpful in our determining what units to purchase. All in all, a great experience; we would definitely use again.