Biggest con artist around plague with internal family problems. My 2019 GT Mustang sat on Lees parking lot for over 100 days while he promise to fix electric body harness, which he con me into buying for $3500.00. 20 years I have been a customer, well nice guys finish last. Now, it the old off to court to reclaim damages. Save yourself the BS customer service and headache, go elsewhere read more

Total nightmare dealing with them after my accident in December 2025. The owner demanded I pay in advance for the repairs, and then for the next 8 weeks he barely communicated with me and when he did his story kept changing on the status of the repair. I ended up having my dismantled car towed to another shop in Santa Rosa. He did eventually give me my $$$$$ back. I think I don't think they are even open anymore. read more

I took my damaged Tacoma to the repair shop recommended by my insurer where I found a complete lack of service or respect of me as a potential customer. I took my truck to HCC as they are walking distance to my house. Their quote was more than a $1000 less than the previous one received by the insurance company choice, so I cashed out and hired HCC to do the work. In every conversation with Lee and Chris I felt respected and my business was appreciated! They offered me options, where I was previously offered none. After the work was completed, I experience a little bit of paint pealing. When I brought my truck back to HCC for an explanation, I was advised that they made an error in trying to save me money by repairing, rather than replacing my bumper. Because the error was theirs, even though they were just trying to help me, they took full responsibility and installed a brand new bumper (that I would have paid for if identified in quote) for FREE! It is difficult to find honest businesses and ones that truly stand behind their work. You can't go wrong with body work from Healdsburg Collision. It would be worth the drive from Windsor or Santa Rosa for sure! read more

My name is Eric Wright, San Francisco 49er 4× Super Bowl champion (XVI, XIX, XXIII, XXIV). I had the unfortunate accident of getting into a collision and Healdsburg Collision brought my truck right back to perfect. I am all about team work and those guys at Healdsburg Collision were super kind, dedicated to the repair of my truck and I would have to say they made a TOUCH DOWN!!!! My truck lools like it did the first day I drove it off the car lot. If you want superior service, group of guys and Mom too, go to Healdsburg Collision and have them turn your vehicle back to a champion. read more

Healdsburg Collision Center - 49er Superbowl champ trusts Healdsburg Collision with his truck to make is perfect - Body Shops Near Me - Healdsburg, California

So glad I decided to use a Healdsburg service provider. They always go the extra mile for you, and Lee at Healdsburg Collision is no exception. My car looks better than it did before the accident. Had it back in two weeks with an itemized list of all repairs performed, and every one of them met or exceeded my expectation. For example, in the process of fixing a small dent in my hood, which was covered by my insurance, they also repaired all of the little nicks and scratches caused by everyday freeway driving, which my insurance specifically would not cover, and didn't ask me to pay anything for this additional work. My hood looks like new. If Healdsburg Collision isn't on you insurance's "Preferred" list, I encourage you to use them anyway! They do excellent work and stand behind it. read more

Charged $1,200 for a small dent on my hood. They told me it took fifteen hours of labor to fix the hood. I called Hansel Toyota and they said it should only take about an hour to replace the etire hood, at a cost of $500 for both parts and labor. read more

After almost 3 months of shopping around and getting estimates . My Classic 1954 Chevy is pristine, and a mishap of my own doing bent up a front trim piece. Most noticeable I did finally leave it at one place for over two weeks they told me to take the part off to save some money, but their price was way over what I decided was appropriate for this type of repair. I finally found a shop that is Honest and does actual Metal repairs! Not just to cut out the damage, and replace like most auto body shops do now a days. I took the drive to Healdsburg and talked to the Manager Joe, and he looked at the piece, and the one I found to replace it with, but then gave me an estimate that was much more in the real world, and told me it would be done in one week, and it was done better then new. They pounded out the dent and fixed it very little bondo at all. I would highly recommend taking your car their as I see they care about your car, and are not trying to get rich off everyone who walks in. Just because they have a nice car, and or maybe even money. Thanks to Joe, and the staff at Healdsburg Collision Center read more

Healdsburg Collision Center - before repair Oops it happens - Body Shops Near Me - Healdsburg, California

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Took a Sentra there years ago and was extremely satisfied with the timing and quality of the repairs many years later. Time is the real tell of the quality of auto repair and these folks do ROCK! read more

Love Love Love this place. Have brought my car to Windsor/Healdsburg Collision twice now. They fixed my driver side door where I was backed into by someone and they fixed my rear bumper after being hit by someone. They are very friendly and efficient, they do great work in a timely manner. They did not cut any corners on the work they did on my car either time I went to them and would totally recommend them. Anytime I need autobody work I will return to them that is for sure! read more

My first review was done at the time my car was in the shop. Lee asked me to remove it. I did only because I thought he was going to do what was right. AND LEE YOU FAILED I WILL NOT REMOVE MY REVIEW I wouldn't recommend this place WORST EXPERIENCE EVER!!!!!! MY CAR WAS DECLARED A "TOTAL LOSS" My insurance company paid OVER $9,000.00 to Healdsburg Collision Center for the repairs to be made on my car. The shop had my car for 4 MONTHS before it was DECLARED A "TOTAL LOSS" Thank You Healsburg Collision Center for 4 MONTHS you had my car No written estimate on the work order & Description of the work and method of repair. Not asking for consent for additional repairs. Not providing me with a Final invoice & itemized list of labor and parts, and tell you if any used, reconditioned, or rebuilt parts, or an OEM crash part, or a non-OEM aftermarket crash part were used. The "FREE Loaner Car" that I paid for $1,900.00 The "Free Towing" That you charged me for The "2 WRONG wheels you ordered" Now my car has 2 wheels on one side chrome finish and the other side has the 2 WRONG wheels that my insurance company paid for $2,402.14 The amount of $477.46 to correct the Repairs Of Faulty Workmanship from the shop. The amount of $521.18 I paid to Firestone. You received payment from my insurance company and did not pay the bill for the repairs they made. YOU FAILED YOUR MISSION back on the road as quickly as possible customer service to keep you coming back to us for "World Class" auto body repairs and customer service! My advice when having repairs made on your car KNOW YOUR RIGHTS www.bar.ca.gov and hopefully you will not have the EXPERIENCE I had. KNOW YOUR RIGHTS All auto repair shops in California must be registered with the Bureau of Automotive Repair, and every repair shop must post this sign to inform customers of their rights. If you don't see this sign, ask about it. California State Seal logo THIS ESTABLISHMENT IS REGISTERED WITH THE STATE DEPARTMENT OF CONSUMER AFFAIRS IN ACCORDANCE WITH THE AUTOMOTIVE REPAIR ACT OF 1974, A CUSTOMER IS ENTITLED TO A WRITTEN ESTIMATE FOR REPAIR WORK. A DETAILED INVOICE OF WORK DONE AND PARTS SUPPLIED. RETURN OF REPLACED PARTS, IF REQUESTED AT THE TIME A WORK ORDER IS PLACED. QUESTIONS CONCERNING THE ABOVE SHOULD BE DIRECTED TO THE MANAGER OF THE REPAIR FACILITY. UNRESOLVED QUESTIONS REGARDING SERVICE WORK MAY BE SUBMITTED TO THE BUREAU OF AUTOMOTIVE REPAIR. FOR FURTHER INFORMATION CONTACT THE BUREAU OF AUTOMOTIVE REPAIR AT (TOLL-FREE) 1-800-952-5210, MONDAY THROUGH FRIDAY OR VISIT THE BUREAU'S WEBSITE AT WWW.AUTOREPAIR.CA.GOV read more

Healdsburg collision is the ONLY place I'd trust my car, they are honest, on top of it, keep you in the loop and SAVE you money on accidents! My car came out looking brand new after a deer decided to jump into my passenger side! Joe was great he called me to give me updates, he helped out tremendously! !! I'd give 10 stars if I could read more

Great place to have work done! I crunched my tailgate and got a few estimates around town. I decided to go with Healdsburg Collision due to the down to earth disposition of the owner, Lee Plato. He was so personable and nice and very helpful. They had a deal where they covered the deductible and I walked out of there with a brand new tailgate with perfectly matched paint with zero money out of my own pocket! I will come back if I ever have the need again! read more

I have taken two of my vehicles to Healdsburg Collision and have been more than pleased each time. The first car was my 1966 Chevelle Super Sport. Healdsburg Collsion did a complete re-do and now my car is actually winning trophy's at local car shows and I could not be more pleased. I had the unfortunate incident of a car collision which almost totalled my Monte Carlo but I swear these guys are brain surgeons and put my car back to new. Their office handled all the insurance issues and when I picked up my car I was amazed at how beautiful it looked, just like the day I drove it off the showroom floor. I continually recommend this shop and their other shop Windsor Collision to ANYONE that needs some autobody repair. They rock! Thank you Healdsburg and Windsor Collision. read more

Friendly, excellent staff. I certainly would bring my car back to them for cosmetic or collision work!

Parking lots = body work. My car was lunched while I was shopping, so I needed extensive work including having a door replaced. Joe and his staff negotiated with the insurance company, helped me get a rental car right next door at Enterprise, fixed the car promptly, and communicated with me every step of the way. It came out looking better than it did before the accident, and the door opens and closes perfectly. Joe made what could've been a colossal hassle into a minor inconvenience. My insurance company tried to steer me to a "drive-through" body shop that advertises incessantly on local radio, but I'm glad I went local with Healdsburg Collision. Thanks so much, Joe and team! HIGHLY recommended. read more

My brand new car unfortunately got hit, and after reading a few reviews I took my car to Healdsburg collision center. It was the biggest mistake of my 18 years! All that was damaged was the door and even though the door was repaired, many other parts were damaged; such as the window tint, front bumper, chrome parts, and the paint. The door was not properly aligned. I took the car back to the shop two times and every time was just disappointing. I wouldn't recommend this place to anyone. read more

The work they do is good and they stand behind it. They help with rental cars, are very friendly, and get the job done quickly. My complaint would be with communication. I had a high deductible and they told me they would work with me on it and needed to talk to the owner and get back to me. They called me 3 days later to tell me my car was ready. No one ever called me to tell me what my portion of the deductible was. Obviously I found this very annoying, but they did work with me on my deductible some. I think the proper way to handle the situation would have been to call me to tell me what my portion of the estimate was going to be and give me the opportunity to call around to see if I could find a better deal. All in all my car is fixed and I got it back very clean and timely, just that one thing rubbed me a little wrong. read more

I was VERY disappointed! I had used them once about 5 yrs ago and they were great. This time, from the moment I walked in the door, to the end of my dealing was not only unprofessional but CAUSED ACTUAL DAMAGES to my car. There was not one drop of oil in my car when I picked it up. I get regular oil changes and its never been more than a half a court low. The battery was drained. The stereo would not work. When I went to go pick up my car, the manager mentioned that 2 months of the door open had drained the battery, and that they had charged it. I tried to turn on the car again when I got home, and It was dead. I asked them to replace the battery due to the fact that they should have had the common sense to TURN OFF THE INTERIOR LIGHT. After some reasoning with the manager, and 2 MORE WEEKS of not having my car (to change a battery?). They then LIED to me and told me that they had put a NEW battery in my car. It was an old battery, that wasn't even the right size. Again, I had a car that would not start. I ended up having to pay for a new battery and installed it myself. It took me another 2 weeks to get my stereo fixed. The experience left me very sorry that I chose Healdsburg Collision. read more