I contacted Headlights R US to see if they were interested in my used headlight assemblies (with working bulbs) for reconditioning and resale from their store. I am located in Louisville, KY and offered to give them my used headlight assemblies for FREE and I only requested they reimburse me for the shipping costs to send the headlights to their store. Upon receiving an email from Mickey Cooke stating that he agreed to reimburse me for the shipping cost of the headlight assemblies, I packaged the headlight assemblies and sent them via UPS. The day after I shipped the headlight assemblies, I sent an email to Mickey Cooke containing the shipment tracking numbers and a photocopied receipt indicating the amount for shipping reimbursement. In addition to fully documenting the shipment and its costs, I provided three (3) separate methods Headlights R US could use to reimburse me.
After allowing 5 business days to pass from the UPS confirmed delivery date, I contacted Headlights R US requesting a status update about my reimbursement. I have not received a single response from Mickey Cooke since his email confirming he would pay the shipping costs for my headlights. I am posting this negative review to as many online public forums as possible to warn other consumers about this business and its unacceptable practices. In addition to posting my negative reviews online, I will be contacting the North Carolina BBB and filing a complaint.
Headlights R US deception is unacceptable and unprofessional. If they are unwilling to pay the agreed upon shipping costs to a receive good quality used part, what other deceptive business practices will they engage in? Will they defraud you?
Simply put, you cannot trust this business to honor their obligations or their word. read more