Service level, 2 associates working. One with an extended customer. Other couldn't look up my…read morepurchase history. Once I found what was looking for ( headlight) I waited for someone to come unlock the item I needed. Both associates went to the commercial desk to process a drivers commercial order. As I strode at the end of the aisle waiting for service. I gave them 15 min to come help. I finally left and went down the street to Advance where I was in and out in 5 min. I understand being short staffed but not having an awareness of customers waiting is not acceptable, considering the store has everything locked up and is no longer self service.

I Came here for a new battery. Tajh was so helpful in explaining my options and making sure I…read moreunderstood. She was super sweet and extremely patient bc I didn't know anything. I will definitely be coming back. The staff here are super kind, professional and knowledgeable. #HappyCustomer

All your parts needs can easily and happily be taken care of at this location. Service is both…read moreinformative and inviting with a smile. I've always been loyal to NAPA because of their stellar reputation and customer service forever it seems. This location has a bright ray of sunshine to greet you at the counter and I told her I wouldn't hold it against her that she's married to an Ohio State Buckeye! There's always room on the WOLVERINE side of life for transfers!!!

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

Battery was dying so I pulled in and asked the guy at the counter if he could help…read more He brought out a battery tester and concluded that it was dead. $150 later and I was back on the road. The only hiccup was that he brought out the wrong battery initially and I had to go back in and do an exchange.

I know everything is different during these global pandemic times but this location did not handle…read moremy problem in a professional way. I have always been a fan of O'Reilly's but I will not be going back to this location. Hopefully others who go have a better experience...

Needed to get a new battery replacement and Paul was very helpful and fast also was able to teach…read moreme and showed me the ropes!

POOR CUSTOMER SERVICE Agree with other post about not a…read morefriendly store . When I came in there was a woman working who did not even acknowledge that I came in. The male did acknowledge me entering. I bought wiper blades. During the time I was there and checking out the store had closed. As we walked to the door he said he had to lock the door. I asked if he was going to install the blades. His flat response was "we're closed." So poor.

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

We had a very good experience with Zach today (no high pressure sales tactics)-- he was very…read moreknowledgeable and accomodating. We purchased the right car that checked all our boxes at a price we fealt was reasonable. We would do business with Zach and the team again. Everyone from the moment we arrived until we finished the deal with Andrew was friendly and customer-focused with great knowledge of their products and services.

After having a harrowing experience ordering vehicle parts online through Amazon.com and them not…read morefitting the vehicle, I ended up at AutoZone to see if they could assist me. Manager Jenn was extraordinary helpful, amazingly knowledgeable, and a delight to talk to. They found the necessary ball joints that I needed, at a price that I was not expecting. IF I had a checked them first, I would not have ever wasted my money with the internet purchase. Lesson learned here, check locally and specially with an AutoZone for parts before jumping to the seemingly good deal on the internet for auto parts because you know what they say "if the deal looks too good, if usually is." Again kudos to Jenn and her staff for providing great service and just the parts I needed to get on the road.

My daughter and I had just purchased a large piece of furniture from nearby Gibson Mills. The size…read moreof the furniture was so large that we were unable to close our hatchback and had no bungee cord or a strap to secure the rear of the vehicle. The employees at Gibson Mills told us to go to Lowe's but we drove up on AutoZone first and I'm so glad that we did. I went in and spoke with employee Jon who made recommendations, found the right product for us and installed it for us. He was extraordinarily helpful, friendly and knowledgeable. I cannot thank him enough for his help because if it weren't for him we may not have gotten home safely and could've lost our furniture on the road. He made our trip home a lot less stressful and is an asset to not only AutoZone but his community as well. Thank you again to Jon For all of his help.