UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Took my mother in law here for a much needed spa day. Got the 50 min signature and 50 min lymphatic…read moremassage. Definitely want to thank Ashley T for here grace while booking the appointment. Truly a blessing really, and took all pressure and worry away. It was an amazing experience and highly recommend. Definitely look forward to going back and utilizing the oasis and all its perks! Also plan on getting a longer massage because it's so peaceful.

I hear it is nice for spa services, but my husband and I are plunge pool/sauna people and this…read morewasn't as nice for what we were looking for. Decided to take a short day trip for day pass walk in--according to the girls up front when we called, they always have about 4 passes first come first serve a day you can just come through and get in. Easy parking, bakery next door, nice people, clean amenities. But the outdoor tub area and steam room is quite small. They have a small quiet indoor room but the chairs are not as good for lounging with your feet up. It seems these amenities are more for hanging out for short periods of time while you wait for scheduled treatments such as massages (though we didn't book any). Would perhaps try a massage or other treatment next time instead of a day pass.

Review #1,106 Posted on 9.13.26…read more We came here for our anniversary on Saturday the 29th for some rest & relaxation while coming to stay at the Appellation Spa & Resort. We arrived and got checked in, then went over to the spa a little while after that and got checked in. You then go to the locker room and get changed, they assign you a locker which is easy to access as you put in your own code and don't need a key. You get into a robe, they've got sandals to wear too, and then go out and wait around for your massage therapist to arrive and take you to your room. The rooms have tons of space, a bath tub, showers, and then massage tables to lay on after some relaxation. The massage we got was a couples one and last about 90 minutes, it was very nice and I felt like a million bucks after it was over. Would return and do this again in a heartbeat.

I went earlier yesterday for a hot stone massage and a facial and i just couldn't wait to post a…read morereview! I loved this place! great atmosphere, very warming and welcoming. the massage felt amazing and totally relaxed my mind and body and it felt good to take care of my skin and learn some helpful tips :)

My daughter mother-in-law took us for a girls day. I loved it and plan on returning.Next time I'll…read morebring my husband

My friend Bianca V. introduced me to Asha Urban Baths and I FELL IN LOVE! We reserved our spot…read moreright when they open on a Sunday. I really liked this because it wasn't too busy and I could still enjoy the other tasks I had to do throughout the day. It was great to start my Sunday at Asha and the start of my week! I experienced restoration of my well being through water and heat at Asha. The soak was nourishing and relaxing. This was my first cold plunge experience and I really enjoyed it. I felt awake after! The sauna was great. It was my first time doing that too. It was soothing and my skin felt so great after this whole experience. The customer service is great when you check in and out. I wasn't the only newbie and it was wonderful to have the kind staff tell us about what to expect with the lockers, changing rooms and showers. There's parking in the lot by the building and street parking. Check out this bathhouse for a relaxing vibe! I cannot wait to go back.

My husband and I booked a 90-minute couples massage, and we will DEFINITELY be coming back! From…read morestart to finish, everything was amazing. The spa was extremely clean, comfortable, and kept at the perfect temperature. Meya and Angie were absolutely wonderful! They paid special attention to our problem areas and maintained consistent pressure throughout the entire massage. I don't think I've ever had so many knots worked out in one session! I also loved all the little touches, especially the heated eye pads and warm towels at the beginning. I highly recommend adding the Tiger Balm as well. It made the entire experience even more relaxing! What made our visit extra special was the adorable little birthday setup they prepared for my husband. Such a thoughtful gesture that we truly appreciated! To top it all off, they had hot tea and delicious snacks waiting for us after our massages. It's the little details that really make a difference! Overall, an incredible experience with amazing service and attention to detail. We left feeling completely relaxed and refreshed. Highly recommend Melada and Angie! We can't wait to come back!

I have visited several different massage spas around Sacramento & Thai House Wellness is my…read morefavorite just after my first visit! The whole experience is a great memorable one!! I was quickly greeted at the door and offered sort of like an intake form, which I LOVED. I was able to discreetly circle the parts of my body I wanted more or less work on/pressure! Then I was offered an ice sweet herbal tea made by owner herself, I heard. It was delicious!! Here comes the exciting part-- the massage itself!! Ugh, it was a dream! I had the hot stones & wax, wow 10/10 recommend!!

Bought my wife a massage package and she was so excited about it. They treated her to a day of…read moreluxury and special care. We will definitely be booking again.

I was gifted a facial here at Refresh & I couldn't have been more excited, after reading all of the…read moregreat reviews! The ambience is so calm & relaxing from the moment you walk through the gate. After checking in, I was quickly taken into my room. I've never had a facial done before so Mindy kindly explained the process to me before she started the treatment. My favorite part was definitely the hot & cold stones. Mindy was excellent & I'm happy I was booked with her. If you're thinking of getting a facial I highly recommend refresh. This definitely will not be my last facial & I will for sure be coming back to this local spa.

Staff is great and very professional. I called the day before looking for an appointment and was…read moreeasily accommodated for two massages for the following morning. Can't remember my masseuses name but she was very good and felt all my kinks and worked them out. Right amount of pressure and paid attention to my problem area without me asking. My mom felt the same way about her masseuse and decided this will be her new massage place.

There are customer service was excellent very prompt when having a conversation beforehand the…read moreappointment once I arrive there, she explained the entire process it was clean and my massage therapist was David and he was phenomenal. I highly suggest thank you for the hospitality. I would definitely come back. Liz

I am very specific about how I want my nails done. Michelle has always been able to get it right…read moreand even finds colors for my nails I didn't know I wanted. Sometimes, my day goes wrong and I find I need to rearrange my schedule. Michelle always seems to be able to work miracles for me, as she does for anyone else, if possible. Both she and Terry create a lovely atmosphere and treat their clients as though they're the most important people in their appointment books. I love The Cupola's atmosphere and I highly recommend the nail salon.

Michelle at the RM Nail Spa is amazing. She's quick and very very efficient. I'd highly recommend…read moreher.

Great spot to get readjusted. Staff is friendly, welcoming. Care is superb, adjustments are…read morebeneficial and worth it every time. Located near Fitness Pro gym and across from Pastosa restaurant.

Best Chiropractor hands down! Always kind, easy to schedule with, and very knowledgeable.read more