Such a beautiful place definitely get your manicures and pedicures here!! My mother and I were…read morelooking to get our nails done and stumbled upon this place, and let me tell you, we had such a great time. The salon was nicely kept and decorated, the techs did such a great job and are super nice! Definitely come here to get your manicures and pedicures!

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Everything that I complained about on my original, negative review, has been rectified. Services…read moreare now offered daily, and 90 minute treatments are available everyday as well. I have resumed my gift certificate purchases for my wife, mother in law, and soon will add my daughter!?! To that list. Thank you appellation for improving your service availability, which was my only complaint to begin with.

Solid 4 compared to other spas I've been to. Bonus points for the trees and relaxing outdoor area…read moreand resting tea room with granola and fruit. While on the small side, I do like the spa and cold plunge. Shower, locker, vanity area could be more spacious and decorative. Service was fine.

Totally awesome service clean environment and she very professional. I would recommend.read more

I keep returning to this spa. The masseuses are professional, friendly, attentive and…read moreaccommodating. They really want to do a good job. Whether I need deep tissue work or something lighter and more relaxing, they know exactly what to do. I always leave feeling relaxed, happy and refreshed. Highly recommend!

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

Nails were done by Samantha! The salon is very clean and it seemed like sanitization procedures…read morewere being followed. I do think the price was a little steep for the quality, $60 for dip powder nails when the wall price said $50.. my nails are just a little bit misshapen but it's not super obvious I don't think. Overall I'll probably be back to try their other services, as it seems like my partner got a great quality manicure :)

I believe all salons have their own expertise. I go here for waxing by Loane. My daughter is an…read moreathlete and I have taken her for years to have ingrown toenails removed. As an adult she sees Pinky for pedicure experience & only loves her.

Disclaimer : Best haircut I ever had!…read more I'm not even joking when I say John was hands down a hair whisperer he knew exactly what I needed and he made it even better I love love it I feel so beautiful and confident and like im 22 years old again I will definitely go back to them until they get tired of having me I'm so happy

Just read the response to my two star review, now I have to take away another star for dishonesty…read more I was not kept in touch with after my appointment by anyone. I had to text and ask when I may be seen for my follow cut and after over 2 weeks, I still didn't have a follow up appointment and was not contacted by the other stylist. So, no, no one kept in touch with me from the salon. I kept having to reach out to them. And there was no charge for my half haircut but I did drive from out of town, have to take off work early to meet your salon hours, only to not get my hair cut . I wanted it cut the same way as I walked it with it but shorter. Pretty simple really.

The best, really recommended! Love their massages. I enjoy coming here whenever I need some stress…read morerelieved.

Do they have a male messuar cuz i just need to know. I kno this is q question but not sure how to…read morepost a question

I was welcomed and they provided me a small pastry. Ryan…read moredid a wonderful job. My nails looked really good and I had no issues with the service. Where I had an issue with was having to pay the transaction fee they charged for using a debit card. I offered to pay with check but they didn't accept that as a form of payment. You pay for service, then fee and then a tip. I would understand if the service was under a specific threshold as well as let the customer know the extra charge.

I love this place! It's clean and quiet. I was given water and a cookie! I've been to other nail…read moresalons and have never had that kind of service! The pedicure was awesome and relaxing. I will be back!

Facial by Kayla...seriously does not get any better! She is amazing, I hope she has her hands…read moreinsured!!

Clean and relaxing ambience. I had a hard time scheduling appointments by calling the business,…read moreeasy to schedule directly with the individual vendors. I had the Swedish and hot stone massage which were both great.

The staff here are always friendly and so helpful. I prefer this store over Stockton...seems less…read morechaotic. They have a good selection of products and for the most part are well stocked.

This place seems pretty unprofessional. When I asked for a product that was clearly presented on…read moretheir app, they didn't want to check the back. It was quite rude and they claimed they didn't sort through their shipment but I could clearly see in their salon that things were aligned and sorted. If you were just lazy, just say that. Regardless if I had been a brand rep in the store or a client, it was distasteful. Mind you, this was one of the managers.