Amazing. Fixed my neck pain and relaxed my body. Highly recommended. The massage therapist focused…read moreexactly where I asked. Stellar work.

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Super friendly and helpful service. They took excellent care of me. I left feeling energized and…read morehappy.

I had some issues with my lower back and legs and I stopped in to see if the could help. They took…read moreme in without an appointment and took care of me with a warm inviting smile and a happy demeanor I was very well taken care of at that point in time. the ladies are very nice and they even look very nice for what I got to see of them. I will be back in the very near future for a more lengthy visit to take care of the pains properly. Thank you to the Ladies at Lotus Spa.

I did a walk in I paid $60 for a 60 min massage I started it at 1:50 and she stopped at 1:15…read morebecause she had another client and then gave me back $20 and then had the audacity to ask me for a tip ... and all this happened on my birthday btw I'm never coming back here again that's so weird !!!

One of the best massages I've had! I was having bad back pain, and they were able to book me in…read moresame day.The massage was very relaxing and the technique and pressure was great. Will definitely come back

Really amazing experience. We went for deep tissue with cupping and my masseuse had a lot of great…read moreheavy pressure and very thorough. You know it's a good massage when it hurts so good! Haha Amazing bodywork. They were also very sweet and funny!

I visited on a Monday with my sister-in-law. I booked a 90-minute deep tissue massage for $100, and…read moreshe booked a 90-minute relaxation massage for $90. The first issue was that they do not accept card payments. It would have been helpful to know this when I made the appointment over the phone so I could come prepared. Our appointment was scheduled for 11:00 AM. The massages started around 11:05 AM and ended before 12:30 PM, so we did not receive the full 90 minutes we paid for. The atmosphere was also disappointing. The walls are very thin, and throughout our massages we could clearly hear people talking and laughing loudly, which made it difficult to relax. Most importantly, the deep tissue massage was not a deep tissue massage. Aside from one area on my leg that was already sensitive, there was very little pressure or focused muscle work. The experience honestly felt more comparable to a $25-$35 foot massage than a professional deep tissue treatment. For the price, I expected much better. Between the shortened session, lack of a true deep tissue massage, and noisy environment, I left feeling that it was a waste of money. Unfortunately, I will not be returning.

Best friend's birthday and booked with Cindy and Morgan for two services (massages and facials) for…read moreeach for my friend and I. When calling and unavailable, leave a detailed message with days, times and service wanted and they will call back or even text: Cindy went above and beyond to make this special and I so appreciated it. The quality of the salon, services and overall aesthetic is exactly what was needed to not only celebrate but also unwind.

Absolutely amazing! The atmosphere and ambience was ethereal and so relaxing. I didn't even have to…read moretell Cindy that I was experiencing tension in my shoulders because she could see right away. The massage was thorough and soothing and she was able to relieve a lot of pressure and pain I had been feeling. I left feeling content and sated. I will definitely come back!

This is the best spa ever!…read more They have the best Turkish Bath and Massage services! Laila and her team are soooo professional and really take care of their clients! Feels like a luxury walking in and out! I come back every month!! Dont hesitate!!! Thank you as always!!!

If i can give zero stars i would. This place is horrible. It's dirty af in here. The towels stink…read moreand smell humid when in use. The owner Laila. She is so rude, nasty and cheap. The quality of the products and services are terrible. I don't even know how this place is still in business. She even argues with her customers. I cannot stress enough how bad this place is. Please take your business elsewhere. Do not recommend. Will not be coming back and you shouldn't either. And if I could give you ZERO STARS, I would.

HANDS DOWN the best massage in Stockton. She is incredibly skilled and genuinely cares about her…read moreclients. My body feels amazing, and her kindness made the whole experience the best thing I've ever done for myself. Highly recommend!

Amazing!!!!! That is the word, Irene came to our house and did 3 massages and all 3 of us said the…read moresame thing! She gave us the best massages we have had! She took the time to talk to us about what we liked and any problems we might have. Not only did she listen but she focused on exactly what I told her and went above and beyond!!! Not only do I suggest her but I'm definitely booking another massage!

Everything that I complained about on my original, negative review, has been rectified. Services…read moreare now offered daily, and 90 minute treatments are available everyday as well. I have resumed my gift certificate purchases for my wife, mother in law, and soon will add my daughter!?! To that list. Thank you appellation for improving your service availability, which was my only complaint to begin with.

We arrived form our wedding night, the staff at the counter were rude and our reservation was all…read moremessed up. We stood at the counter for almost an hour and it was past midnight. She didn't acknowledge or congratulate that we had just gotten married. I didn't like her attitude either.

Truly a special spa for men it caters to men's needs, get facial Pedicure the people are truly…read moreprofessional I recommend it to men that feel uncomfortable in a women setting, please support this establishment

If.ypy want a great deep tissue massage see Sally. Ruby does a very nice pedicure and Cindy is a…read moresweetheart that does a great medium tissue massage. The place is remodeled and very nice. These 3 women will take good care of you no matter your needs.

It was good, I liked the way they came out. I will come back , very clean n nice looking.read more

I just went for my 2nd time. I made an appt with my previous tech and was given someone else. There…read morewere three ladies in there doing lashes with three clients and they literally were talking the entire time! I literally almost got up and left. I couldn't take it. It's already rough enough to sit still for two hours, but when people are talking nonstop, it was unbearable! How is this OK to talk amongst yourselves in a big room for two straight hours? She also had bad breath. Seriously? Unbelievable