If you're looking to transform your hair from water to H2O, this salon has you covered. Add wasted time, money, and sanity to the mix, and you've got the full Hazel & Harley experience, fully hosted by hairstylist Brandon.
My initial hair consultation with Brandon felt warm and professional. We discussed my hair history and goals, and after sharing a reference photo, we aligned on a balayage service. I paid a cash deposit and left genuinely excited, counting down the days for a much-needed change. Unfortunately, that excitement was short-lived.
On the day of the service, Brandon's demeanor was completely different. He was quiet and disengaged. Halfway through the process, I noticed things looked off, his technique didn't resemble any balayage I'd received in the past. My hair was minimally foiled or layered. I showed him the reference photo again, hoping to steer things back on track, but by the time he finished, the results were miles away from what we discussed. The service felt rushed and careless. I left the salon looking nearly identical to how I walked in, aside from a slight root color correction.
When I voiced my concerns, Brandon admitted he had rushed the service due to overbooking. We discussed a follow-up appointment to get it fixed, which he framed as a "complimentary touch-up" though let's be honest, it was clearly a redo for a poorly executed job. Still, I gave him another chance, hoping he'd take the opportunity to deliver the quality he had originally promised.
Spoiler alert: he didn't.
Brandon kept rescheduling the follow-up, often at the last minute. I rearranged work, childcare, and personal plans to accommodate his availability, only to be canceled on without proper notice. Rightfully, I decided not to pursue another attempt. The work should've been done properly the first time, and I no longer had time to waste.
Brandon agreed to issue a refund, which at that point felt like the bare minimum. But even that turned into a drawn-out hassle. Communication with him became frustrating and, frankly, bizarre. Instead of taking responsibility for a service he had already acknowledged was rushed and not up to his own standards, Brandon had the audacity to reframe the situation in his favor. He prioritized only his time and implied the issue was with my hair. He portrayed the refund as some kind of generous favor, claiming that other stylists wouldn't have even offered one. Apparently, I was expected to be grateful and wait patiently on his terms and timeline.
This entire ordeal has been unnecessarily long and deeply frustrating. I've allowed more than enough time for a professional resolution. The salon has ignored the issue entirely and taken zero responsibility.
How this has been handled speaks volumes about their professionalism or lack thereof, and how little they truly value the customer experience.
Honestly, I still can't tell what was more overdone, Brandon's ego or audacity. Either way, both came through loud and clear... unlike the balayage! read more