I was actually gonna hold off on writing this, but after reading the most recent posts, this restaurant needs a serious wake up review.
Now, I could go on for sentences talking about how awesome this place USED to be, or how the decor is outdated, blah blah blah. I honestly don't give a rats about minor things like that.
No Haystack, let me tell you about what I expected from you this particular evening, and what I received instead.
I had an awesome walking trip with my family, from Glen Park, all the way up Diamond Heights, back down through Noe Valley, and finally making it to 24th. We were tired, we were hungry. And I personally had a young child who was very whinny after the long walk.
We went to the first pizza place nearest to us, and had lame service there (check my last review), then left to find a better place. That's when my GF tells me, "Let's go to Haystack!", and a rush of feel good memories hits me. Some of our best dates were at this place. The last time we walked the same route with my family, we ended up here and had a blast. So I was DOWN to eat there.
Enough beating around the bush, let me tell you WHERE YOU JACKED UP(please DON'T excuse my french, because Yelp's guidelines won't allow me to swear). When our FIRST pizza came, it was a size smaller than what we ordered, plus had the wrong toppings. Hey, no big deal, just flag down the waiter, have him take it back, right? Or, it would be right, if the bushy haired server didn't make a face like we're stupid. Didn't even apologize. Dude, in the food industry, I don't care if you didn't even look at the food, you apologize even if its not your fault. Unspoken rule. Period.
Our waitress comes by, shows us the ticket to prove it wasn't her fault. That's cool, kinda unnecessary, but that's cool.
SECOND pizza comes. Got the right toppings, YAY. Still the wrong size. Of course we have no choice but to call back the wonderful guy who served it to us, he makes an exasperated sigh (pft, like we WANTED to talk you). So we let him know it a size too small, and that we ordered a medium.
What does he say? "That is a medium"
Wow. You work with pizza. All day. Errday. And we're having size issues?
I had to check him with what his menu says, 10 slices for medium. 8 for a small.
What statement does he counter with? "Look man, I don't slice the pizzas, I just serve them."
That statement speaks for itself of how bad your restaurant sucks. I was so ready to go, but I couldn't, since my fussy child was ready to snap without some pizza. Our waitress comes back, tries to mitigate the situation, halfway through the conversation, server dude comes back with the right one, explains how he got it mixed up. Still no apology, at all, and this time it actually was his fault. Fine, whatever.
You know, with that attitude, how am I supposed to feel about what happened to the pizza in the back while you were with it...exactly, right? The readers get me.
Then, our waitress decides to throw us the whole "let me get you something comp'd" line. Again wasn't necessary, but she offered free desserts. Cool.
After we were done with our meal, she was nowhere to be found. What a surprise. Made an empty promise. Like the empty promise your restaurant is.
Now, the main thing that reeeeeally grinded my gears was the server. Look, man, you were walking around with a nasty scowl on your face. Do you hate your job? If so, why are you still there? I don't know if this is you everyday, but going off of my experience with you, you don't belong in the restaurant biz. You suck, man. Go find a better profession, and stop making people have bad experiences there, you obviously aren't down for the cause. I say this not as a yelper, but as a human being. Go find your place in this world, a pizza shop is most def not it.
As for the restaurant in its entirety, I don't think you should care about whether or not I actually come back. What I really think you should be thinking about is how many bad reviews is it gonna take before you guys realize you suck?
Oh yeah the pizza was ok.
I check back in a year or two from now, just to see if you guys are still around and convert on the multiple feedback. Hopefully bushy haired angry server won't be there ;) read more