Dropped off a rim on Monday to have a new tire mounted came back on Wednesday to have the tire…read moremounted and I'm here for over two hours

Very nice guys who went out of their way to take care if me when they were super busyread more

I took my truck in because my engine light came on. They told me that the catalytic converter and…read moreoxygen sensors needed to be replaced. The original estimate was approximately $2900 and the final bill was higher($3070). I missed two days for work due to wrong parts, them not being able to get a bolt off. When I finally got my car back the engine light came on and my transmission was shot. The car never had prior transmission problems at all. When I sent them the info that using heat by the transmission can cause damage they dismissed it. I had to junk the car for $500. The worst car repair experience I ever had. I never took a car to get a major repair like this and had the car run much worse. I will never go back. Buyer beware with these guys.

I initially chose this shop for a snow tire installation because they were able to fit me in…read morequickly and had high-end equipment. This used to be Euro Tire which I used previously for various things with no issues. Unfortunately, what began as a simple service resulted in over $1,000 in damages and a complete lack of accountability. After picking up my car, I discovered the wheel bolts had been severely over-torqued. I returned within 30 min, and a technician confirmed they were stuck, stating he was "uncomfortable" proceeding at closing time. I took the car home and dropped it off the following morning as they said they will take care of it. The next day, multiple lug nuts were stuck which required drilling of the studs to remove them. The shop broke at least 4 lug nuts in half trying to remove them and the 2 wheels were stuck on the car. During the extraction process, the shop drilled through the wheel itself rather than just the studs. Put the wheel back on and said it was all done. I once again checked when I got home and discovered the wheel was drilled into and 2 of 5 lug nuts on one wheel were not holding. This rendered the wheel structurally compromised and unsafe for road use. Despite previously admitting the bolts were over-torqued, the management changed their story once they realized the extent of the damage. When I confronted them about the ruined wheel, they blamed me for the over-torquing--despite the fact that they were the last ones to touch the vehicle. While they refunded the initial labor cost, I am now out approximately $1,000 for a replacement wheel and hardware.

Drove up from Florida to visit family, and somewhere in Virginia the check engine light on my…read moreHyundai lit up. The Bock team had serviced my Santa Fe before and were excellent. They were awesome, again. The dealership couldn't diagnose me for 5-10 business days - ie useless for my trip. I dropped in without an appointment after 3 days of driving. Bock took the time to scan my vehicle and I knew right that I could drive with peace of mind. Excellent demeanor. They are passionate about helping. I recommended them to me son in law and he has his van serviced there now too. Old fashioned care and quality service is still alive. Thank you Bock Automotive!

Cody and the guys at Bock Automotive were a complete pleasure to deal with. They did a fantastic…read morejob for a reasonable price and I highly recommend giving them the opportunity to service your vehicle, you won't be disappointed.

I no longer have to lug around heavy wheels and tires to have my tires swapped out…read more I contacted them via e-mail to find out pricing, which was very competitive and once agreed upon, I was given a set date with a time window. (3pm-7pm) Miguel, my installer, arrived @ 6:15PM and was polite and courteous. He phoned prior twice and informed me he was running late and would arrive closer to the end of the appointment window. Once here, the mobile setup was quite awesome to see. Unfortunately, it seems the van needs a bit more power or room for the installer to operate but Miquel was able to mount tires on 2 sets of wheels and balance them in under 2 hours. He took time to do things right, and along the way made every attempt to avoid damaging any of the wheels. I think the entire process would have taken an hour or less in a traditional shop, but the fact they came to me and I didn't have to leave home was worth every penny.

I have had the pleasure of dealt with this company a few times for tires for my vehicles. They have…read morecame to my residence a few times and I have been to the shop for a wheel balance adjustment. Every time the staff was very professional and handled their business

Needed a run flat fixed on our SRT, and these guys made it happen. Thanks for great service and…read morefair pricing.

I had a big emergency with my car and these people where amazing. Great work, fast, and…read moreprofessional.

I purchased new tires from Mavis Discount Tires about a year ago, and I went to get my tires…read morerotated. They wanted an additional $19.99/tire to rebalance the tires. Every other place where I purchased the road hazard option rebalanced the tires for free when rotating the tires. The price may have been lower at time of purchase, but they cost more in the long run.

My husband made an appointment to get new tires two days ago, and he was told the price would be…read morearound $1700 and to bring the truck in at 9:00 this morning. We did, and then he was told his appointment was at 11:00. We left the vehicle and just went by to see if it was done, as it is 3pm. We were told they were busy and may not get to it today. When I spoke to the manager he stated that they were busy. That is no way to run a business and they didn't care about the fact that they lost our business. Please don't waste your time going there.

I will not be returning to this Firestone location…read more On multiple visits, I felt like I was being pushed toward additional repairs and replacements that I did not actually need. The first time, I came in for an AC issue. I mentioned that I believed the blower motor resistor was the problem, but I was told the issue was related to wiring instead. I declined the repair, and later confirmed that the blower motor resistor was in fact the issue. On another visit after a tire blowout, I only wanted to replace the damaged tire because the other tires were still fairly new. However, I was strongly encouraged to replace three tires as well as purchase a new battery. I ultimately replaced only the one tire and decided to get a second opinion before spending money on the battery. I later went to another shop for an oil change and asked them to check the battery, and they confirmed that it was completely fine and did not need replacement. I understand that repair recommendations can differ between shops, but having multiple experiences where I was advised to purchase additional parts and services that later turned out to be unnecessary made me lose confidence in this location. As someone who has since learned more about vehicle repairs and maintenance, I am glad I sought second opinions before authorizing the work. Based on my experiences, I would recommend that customers get a second opinion before agreeing to costly repairs or replacements recommended at this shop.

Store manager was polite and accommodating but my Jeep is now worse off than when I brought it to…read morethem. The mechanic was negligent and now my Jeep is overheating. Overheating was never in my original complaint. They want more money from me to fix a problem they caused or missed when they conducted their original assessment.

I have been bringing our cars here for several years now. They are always transparent and take the…read moretime to explain what is needed. Mike(s) and the team are all nice folks who do great work.

I was direct to Wayne Tire thru my fleet company for work needed on my work van. I was so blown…read moreaway by the high level of professionalism and service received, that when my personal vehicle was in need of service, there was no doubt where I'd bring it. I almost wish more sh*t would go wrong so I'd could go back. But here's the bottom line: in 2022 is refreshing to walk into a business where the people all look like me and sound like me. Great job guys!!!!

These guys are great. Easy to deal with, honest, friendly, knowledgeable. I wish every business…read morewas as well run and useful as this garage.

Joe and his team at Towaco Service are terrific. Finding a reliable, trustworthy talented mechanic…read moreto service your car in a must. Joe and his crew have been servicing mine for over 12 years. They kept my previous car running to almost 300,000 miles... always providing me with options and wise recommendations based on the age of the car and my appetite to keep putting money into it. I'm in a newer car now and I've moved to a different town but still go to Towaco Service for my needs. One time I did not almost ended badly. I broke down and had my car towed to the nearest dealership out of convenience. It took the dealer 2 weeks to diagnose. They claimed I needed a new clutch and transmission. So I towed the car to Joe and he had me back on the road in one day with only a new clutch saving me over $6,000. It's so great supporting the small business owners who deserve the business: 5 stars for Towaco Service Center!