This was hands down the worst experience I've ever had…read more My original appointment had to be rescheduled because they didn't have the right ultrasound tech. Frustrating, but I was understanding. When I returned for the rescheduled appointment, I was running late (my fault), but after trying to call three times to explain I was stuck in traffic, I was met with attitude. Not exactly the welcome you hope for when already stressed. The ultrasound itself was awful. This was my first ultrasound with this baby -- a huge, emotional moment -- and the tech made it miserable. Instead of showing me anything, she made me lie back and stare at the ceiling for nearly 10 minutes without a word. When I sat up, desperate just to glimpse the screen, she told me to lie down and stop. I explained how excited I was, hoping she'd show some warmth. She didn't. No reassurance, no kindness. I laid there crying -- twice -- and she still said nothing. It was heartbreaking. To make it worse, my husband wasn't allowed in because we had our daughter with us (who would've quietly sat on his lap). I understand policies, but this was an incredibly important family moment that deserved more compassion. Compared to my previous pregnancies, this experience was night and day. Other places tell you measurements, heartbeat details, and make it exciting. Here, I wasn't told anything until the very end -- just a quick glimpse of the baby's head, body, and legs. That was it. I didn't even get the information I went in for, to confirm how far along I was. If you have a choice, go somewhere else. I highly recommend LIV -- they are kind, allow children, and make expecting families feel truly cared for. That's what every mother-to-be deserves. In short: I expected a warm, special experience seeing my baby for the first time. Instead, I was ignored, dismissed, and left devastated with no information about my baby.

Everyone really nice, but I can't believe that they give us the results on CD... no one has…read moresomething to read those this days...

People are very friendly and helpful. They take their time with you especially if you need help. I…read moreget in and done very quickly

When COVID hit, I was hesitant to get a Mammogram during the crisis on the Big Island. My last…read moremammogram was in Oct 2019 and according to the letter I got, It was clean. Fast forward to 2021, we moved to a little town in NE Washington and I get scheduled for a mammogram. I provide all the information I have on the Hawaii Radiologic and signed a authorization for release of Information and scans and Mid Valley Hospital in Omak, never heard one peep, word or correspondence from this facility... Fast forward and I have had to undergo another mammogram and ultrasound, because the hospital here had no previous scans to review and that is concerning, since, my scans recently showed abnormalities. I left Hawaii, because it was the worse health care system I ever experienced. I can't recommend this facility and if you use it, "GET A COPY" of your x-rays or mammograms, before you leave the facility. I am scheduled for a 3rd mammogram in a few months, along with another ultrasound... All because Hawaii Radiologic did not respond to a records request!!! Hawaii, out of all the states I have lived in, is one state I will never return too... MAP, Sgt. USAF/DAV

The check-in process was smooth and they take my insurance (Kaiser) which made it really easy…read more The team at Hilo Urgent Care Center was very kind and they were able to prescribe meds to treat my issue. There were some problems with sending the prescription over to the pharmacy though so just be prepared to wait a bit. Overall would visit this clinic again if I need to. Thank you Hilo Urgent Care Center!

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

The hospital is excellent except for the er. Almost bled out. Triage nurse told me to wipe the…read moreblood on my clothes. I said I should have stayed home. She said then go home. Ended up going to Kuakini er. For proper treatment. Wow. What a relief at an Oahu hospital. Er. Also while in er. Hilo Hospital. The beautiful young nurses were sitting around talking story. There were about 6 security guards near the beautiful nurses. This is the first et I have ever been in that acted like the angel of death. This is where the medical person wants you to die.

Customer rep so kind, helpful and took the time to research issue I questioned...very…read moreknowledgeable. Mahalo and Aloha!!!

Absolutely top service from kind, courteous, and knowledgeable staff. I've gotten the help I…read moreneeded whenever I needed it. Kudos for their hours of business, open til 6, M-F. I can easily get help after I finish my workday, no need to use my lunch break to rush to and from HMSA or use my vacation hours!

After changing over from HMSA and my long time doctor I have no regrets. My primary doctor was…read moreaging and figured he be retiring soon so made the choice to go to Kaiser. It's been about 8 years now and I am happy to have switched. Only problem I had was with a plastic surgeon who operated on my scalp. Other than that my PCP is great and helpful with any health problems I've faced. Nurses are very helpful and friendly also and I have good quality care in general. Kaiser has phone or FaceTime appointments also and in a pinch it's a great service to have.

outstanding personal care always ready to provide services…read moreand appointments are always on time and ready as scheduled highly recommend this location in Hilo

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!