One of my the best neuroscience clinics I have ever been to The attention to my brain injury issues have been so clear I was kept in the loop with everything and how my test results came back read more

Dr. Russo may be a great doc, but I've never actually met him. I've had two appointments with Mark Schultz, who seems to know his specialty well but who "Jennifer" at the office states is "not a doctor". I have taken home a sleep device 3 times, but they failed to record the data needed. I was scheduled to pick up a 4th device after meeting with Mark last week, but when I called to confirm the appointment today (prior to making a 2-hour round trip) "Jennifer" told me I didn't have an appointment and the device was not available. I asked to schedule a brief appointment with Dr. Russo to clarify the situation, but Jennifer told me she would talk to Dr. Russo and "might" call me back if she was told to do so. My insurance company and I have spent likely thousands of dollars with this clinic, but so far I have not received enough service to identify any potential health problems I may have. And I have no desire to continue receiving abuse from a staff member who is interfering in my doctor/patient relationship. Jennifer seems to feel she is the sole gatekeeper of communication in this office and refuses to make me an appointment with the doctor she claims is head of the clinic. I have multiple health providers, but I've never had so much trouble with communication nor been treated his way by a staff member. I have filed a complaint with United Healthcare. *Follow-up to Dr. Russo's reply: I have never spoken to Dr. Russo, despite repeated requests to do so. The person I have been seeing, Mark Schulz, does not agree that "repeated failure of the testing reflects your inability to follow the device instructions" - I was told that the device, especially the finger sensor, does not work for all patients and that is why their clinic is trying the new device I was supposed to pick up yesterday. I have been in the tech field for decades, and as a cardiac patient I'm also very familiar with the sensors used by their device (which is similar to an EKG machine). It seems clear evidence of Dr. Russo's dismissive attitude toward patients that he would post this conclusion without EVER ONCE speaking to me to evaluate my experience with his monitors. Given that Dr. Russo seems to have no interest in the poor customer service provided by his staff, I do agree with him that his clinic is "not the best fit for [my] needs." I'll let my insurance company work out whether Honolulu Neuroscience Clinic's poor service is their fault or mine. read more

Do NOT go to this office. They cancelled my two appointments with NO notice. They claimed the first time I told them I called them and told them I "changed my mind" and that the second time I called and left a voicemail saying I wanted to cancel. I asked if they could be confusing me with another patient because I never changed my mind and I certainly never called and left a message trying to cancel. They said no and that they wouldn't accommodate me because my chart said I had cancelled multiple times before. I've never had a prior appointment with them so that's not possible. I even called multiple times to confirm my appointment both times before making the drive and never received a call back or confirmation. Both times myself and my partner had to take two days off work to be able to spend the night in Hilo. We had to hire a pet sitter both days. The second time (today), we drove almost five hours round trip only to learn that my appointment had been cancelled and I had been discharged as a patient for multiple cancellations. We were rudely dismissed by their receptionist who was truly awful for no reason and said "welcome to Hawai'i" when I told her I had called to confirm but never gotten a call back. I've met Dr. Russo on O'ahu when I was younger and he seemed like a nice doctor. His receptionists are going to make him lose a lot of patients for trying to blame his patients for their scheduling mistakes. read more

Dr. Russo, La Rae Barnes and their staff is amazing. Their sleep and diet program works hand in hand to keep your body mass index in optimum condition. Unlike other sleep centers, Dr. Russo follows up with you regularly to ensure your sleep and breathing pattern is ideal. La Rae's Diet of Hope is the best! Together they were able to decrease my cholesterol to a healthy level. God bless them and their staff. read more

Dr. Russo has helped give me find the right treatment to help me manage my narcolepsy. My quality of life has improved significantly. For the first time in my adult life I can work a full day, fit in a work out, and still take care of my family without needing to take multiple naps. The office staff has always been friendly and helpful and I appreciate the flexibility with virtual appointments as well. read more

I believe you have the wrong patient. I loved your staff they were very helpful. I am not on any medication unless you are violating my HIPAA compliance and making assumptions based on yelp which I would never authorize! However I believe I know who you are referring to and you put more on yelp then you should as a professional especially when referred in to medical records on a public platform, but thanks to this I had an amazing experience at SLEEP CENTER HAWAII in your neuro care facility. As for not listening, well you spoke on assumptions and I told me how I felt. Im actually in the medical field and have never experienced this in my life. Not listening is if I were given an opportunity to speak read more

Dr Russo is amazing. He is very smart and he really listens. I first went to him for insomnia and he quickly diagnosed me with sleep apnea. He got me a quiet, comfortable CPAP machine, after which I slept like a baby. He has the kind of sleep study that you can do in your own home, which is so much nicer than going to a facility to sleep. Later, I had a stroke and he cared for me after that as well, made sure I got the best brain imaging in HNL. He is always on time and never acts like he is rushed. I canʻt say enough good about him. read more

Actually I couldn't post without clicking on this 'minimum' level of competence. Sorry to say, these clowns can't get it up to this standard. Here's the review of my issue with these sorry pathetic clowns: What a clown car wreck is this sorry lot! Save yourself the anguish & avoid them all. Which is really sad, as the provider I made appt with & saw there, LaRae Barnes, was impeccable. Kind, informative, professional to the max. Truly a shame she cannot find more suitable colleagues, up to her par, to work with. Her office staff is abysmal - every single one of them I interacted with were paragons of what NOT to do in a professional setting! Incompetent, rude, lazy, dishonest & unprofessional. They couldn't email a simple link to take a cognitive test for over a month. I called four times & each time they said they would, but didn't. Then got RUDE WITH ME because I had the temerity to call back to ask them to do what they had already said repeatedly they would do---but DIDN'T. AND---they NEVER sent the dietary program info---but still got all HUHU with me because I dared to ask them to do what they said they would--but DIDN'T. In all, I've wasted over two months on these bozos, & my insurance company has been ripped off LARGE! To the tune of over a GRAND!! Because Dr. Russo has fraudulently billed over $1000 for his 'bait & switch' BS. These scoundrels are defrauding our health care system. Shame on the lot of them! Office staff at this facility is a complete non-starter. And the guy she works for (Dr. Russo) can best be summed up with the phrases 'malpractice' & 'insurance fraud'. DO NOT EVEN bother with these unscrupulous, unprincipled fraudsters! Be warned! Meanwhile I'll take this up with Medicare & United Health Care. These miscreants' ability to 'practice' (IE: rip off) should be revoked, with the exception of LaRae Barnes, da poor 'ting, to have to work for such reprobates. (Plz note: whilst I put 'one star' for the following, truly these sad sacks don't even deserve that single star. But I can't review without clicking on that lowliest of miniscule achievement. Which they haven't been able to accomplish. (Obviously, excepting for Ms. Barnes... may she find more suitable employment with others of her caliber, rather than wallow in the gutter with these lying, cheating, lazy rats!) read more

Great employees, but unacceptable service. If you don't get test results despite requesting and confirmed, if the Doctor declines to redo a test that didn't work, if the doctor doesn't tell you that a machine didn't function properly, if the results of one of the tests are not being shared, if the doctor declines to discuss the results, I think that is sufficient reason for not being satisfied with the service. Definitely not going back, since the patient's concerns were not addressed as a whole. read more

Dr. Russo is a horrible, greedy man. His DEEG, that he claims is "superior", is a JOKE. After the procedure, he literally said, "Something is going on in your temporal lobe", which was already common knowledge. NO FOLLOW UP. During my DEEG, the Cleaning Lady was vacuuming the upstairs bedroom; not conducive to trying to sleep/relax during this procedure. Ida should be ashamed for allowing this to occur. As for the upstairs "suite": WARNING: Strip off the bedding and there is a STAIN 3 feet in diameter, and NO Protective covering for the mattress. My guess is that someone died in that bed. Dr. Russo has a framed Check for ZERO dollars hanging in his office, complaining that he doesn't get paid. More proof of his absolute GREED. His staff, Jennifer & Ida, told me that they don't know anything about the Portal. ??? The Portal is apparently used ONLY to collect money. Questions to Dr. Russo, and requests for REFILLS are never addressed. I ran out of my medication and ended up back in the hospital thanks to THEIR IMCOMPETENCE. When I complained about their NEGLIGENCE, without even bothering to inform me, they DISCHARGED me as a patient. All Dr. Russo cares about is $$$ and working your Insurance to extract the MAXIMUM dollar amount. Did I say GREEDY??? Instead of addressing my epilepsy, he made sure to put me on a CPAP machine; more money for Dr. Russo. AVOID Dr. Russo and his horrible Staff if you can. Can I give ZERO STARS?? And I am researching Malpractice Attorneys as I plan to sue Dr. Russo for Malpractice. read more

Honolulu Neuroscience Clinic - Russo at his "vacation home" in Kealakekua - Neurologist Near Me - Hilo, Hawaii

I was referred to Dr. Russo by my primary care physician for my migraines a few years back. My experience since then has been nothing but stellar. He did realistic testing and prescribed a medication that's truly changed my life. His staff is friendly and professional and very helpful. The staff and doctor check in with me to ensure there haven't been any changes. I'm grateful that we have a neurologist like Dr. Russo available here on the Big Island! read more

Dr. Russo is among the best in his craft. I was referred to him in his Hilo office recently. Dr. Russo and his amazing staff had been nothing but helpful in order to help me overcome my suffering. The girls in the front desk were very kind and treated me respectfully. I had always struggled being a restless sleeper and was diagnosed with sleep apnea. I could not bear the fatigue and various health problems that came with my terrible sleep. Dr. Russo understood my pain and was able to prescribe me a Cpap machine that has actually improved the quality of my sleep. I now feel energized and actually look forward to my day! Now I have Dr. Russo to thank. read more

We just had a terrible interaction with this clinic. We are in Hilo and called the number listed: 808-294-3332. My son suffers from severe social anxiety. It has taken him months to muster up the courage to make a phone call on his own. After much coaxing, he made his first phone call by himself without me dialing and talking first. The girl that answered the phone! She was very rude and definitely should not be working in ANY healthcare clinic. My son told her what he wanted to set up an appointment, she told him he needed a referral. My son attempted to ask a question about obtaining a referral, but she cut him off, told him to have a good day and hung up!!!!!! Now, my son is back at square one and won't make another phone call on his own! Now is he willing to go out shopping or be around people with me now, ... something he's been getting better and better at... but now, after that phone call to the Neuroscience Clinic, won't go anywhere that involved people interaction. That girl just wiped out over a year of progress!!!! read more

Horrible from no communication to not getting my Approvals for any of my treatments ahead of my appointments. Sending me to another Island because he said the Big Island basically does NOT know what they are doing in the Radiology department, etc. read more

First, a disclaimer: this review is for Dr. Russo ONLY, not his office staff or the clinic building itself (which is musty-smelling and a bit down-at-the-heels). That being said.... Dr. Russo is one of the most kind, caring, and thorough physicians I have ever encountered. I was referred to him recently by a primary care doctor who recommended him highly. Although it took awhile to see him (both scheduling the appointment and on the day of the appointment itself), I can honestly say he was worth the wait. For starters, the good doctor treated me with the utmost courtesy, professionalism and respect. He took all the time I/he needed to get to the root of my primary complaint, covering seemingly unrelated symptoms that likely have a common root cause. He listened carefully, repeated back to me what I said to check for understanding, asked thoughtful follow-up questions, and then took plenty of time to explain his medical opinion and treatment advice. Throughout the visit, he gave me his undivided attention and treated me like I was his top priority. I wish all medical professionals had his exemplary bedside manner! Dr. Russo's office is located in the Pacific Tech building, which is on the 'ewa side of Ward Ave., facing Sports Authority/Ward Gateway Plaza (Supercuts is on the ground floor at the corner of the building, facing the street). Be forewarned that the parking lot is ridiculously undersized, so if you are driving yourself in anything bigger than a Smart car or moped, you should probably plan to park across the street at Ward Gateway Plaza. Seriously, you won't be able to exit your vehicle because the stalls are so tight! The clinic is located on the ground floor inside the building courtyard (first storefront on the left). The sign in the window says "Pacific Sleep Tech" (the clinic is also a sleep study lab). Allow about 20 minutes to complete the new patient paperwork, and be sure to have with you a list of your current medications. You will be asked to provide a detailed patient history and a copy of your insurance card, if applicable. Bring something to read or otherwise occupy yourself, because there's a good chance you will wait quite awhile to see the doc. Thankfully, you'll be glad you did at the end of it all! read more

Honolulu Neuroscience Clinic - Neurologist Near Me - Hilo, Hawaii

Dr. Russo is a very caring person. With his help I am sleeping 7 to 9 hours per night and able to fall back to sleep after awakening. My memory, physical abilities and cognition have improved tremendously in the last 6 months and continue to do so. If you have a CPAP, please use it all night! 4 hours doesn't give your body enough time to improve! read more

Russo may be an intelligent Dr., but he took an oath that he himself does not follow. Negligence does further harm. After trying to stick it through with him for 9yrs, praising his ability, and trying to balance my own medical problems I've been completely let down after receiving my records in the mail and the letter that he was leaving Oahu. Let's talk about that as it pertains to my review. As he exited the military with boxing gloves on, he was awarded the money that allowed him to opened the 2 practices, one on each island. As the Big Island produced 3 times more patients (but he was initially only there for 1 week a month), his supply/demand ratio was completely lopsided. His quality of care was TERRIBLE for Oahu. You already could not get refills, could not get through on phone, and most importantly the quality of care when he saw u, was rushed-- and he charted more mistakes on my record than I've seen in over 25 years! ! I saw this immediately, but I was determined to go back and let him correct his mistake. The mistakes continued along with the loss of my records. He appeared rushed and not mentally present. I tried to continue to comply with his orders, but he just repeated my sleep studies, 3 done, then he ordered ANOTHER one after he "lost" my records. He threw me on one med, then he'd just update me to the newest meds for the same condition.He never completed the testing on me and he had the 7th DEEG capability testing ability... So why was the other professional in his Oahu office constantly saying that I needed the testing, yet Russo would do his mad man rambling, chart wrong, and cut? ?? In 2013 he opens a Bed & Breakfast on the Big Island along with his existing Neuro clinic. Negligence increased considerably. He never once called to check on why I had become such a non-compliant patient. I had once respected him above ALL doctors because he once paid attention and got things right, but with my lost faith and increased medical problems, he essentially became useless to me until I had to call his staff for refills. 2015/16 -- He moves his Oahu office and the initial staff disappears! The only people that were paying any attention to me and filling my bare necessary scripts were gone and he moves across the way to set up an inside tent practice that offered no privacy as it had plastic curtain dividers between the rooms. I walked in for my appt and I turned and walked straight out. No way, There's this thing called called HIPPA! It's supposed to afford me privacy--No way was that ok with me and shouldn't be for any patient! Roll up to present day. My pharmacist has been calling the doctor, I had been calling, and I think the Baby Jesus had placed a call for me--- 2 wks, and 1 phone call back to ME where they left one msg and they didn't even refill my meds.. why didn't they call my pharmacist? Simply refill my meds that I NEED? This tells me that we are being sent directly to voicemail. After my pharmacist called and left multiple messages finally a someone from the office called and refilled only one script. .no refills included because he was leaving --and the script was NOT a schedule one or two or anything requiring a signature! So after all of these years I digress. These last 4 years are something of a shame and I feel sick at myself for putting up with something that definitely caused further harm. I've always cared about his progression (personal or business), but as a patient, he should have been the one to care about me. Advice to patients, don't put up with the above described things, they are in the very least unprofessional, not to mention harmful at the top of the no no list. Question to Russo: should your patients be test subjects? Don't you feel the last bit obligated to the patients with maybe like a referral? Finally, as you leave some of us hanging in the Oahu wreckage --what about that Hippocratic Oath? Don't you feel that your professional demeanor and services have done more harm than good as u have been distracted doing everything else BUT Oahu pt care? read more

Rating: 1/5 Service: 1/5 Atmosphere: 4/5 Parking: 1/5 1st off, this place is confusing as HELL to find. There is no sign that says the office of "Michael B. Russo MD, Inc." #2 - There is no parking during regular business hours. #3 - When I finally found this office, the young blonde girl who is the receptionist is completely inexperienced in the medical field. #4 - Not even the physician that saw me seemed not all there. #5 - Drinking water in the waiting room tastes like toilet water. Service: Staff are incompetent. Friendly, but incompetent. Atmosphere: Okay, but it can be better. Parking: None. read more

Dr. Michael B Russo has helped me take control of narcolepsy and cataplexy immensely. He is the kind of doctor who truly listens to what your concerns are. One thing I love about Dr. Russo is that he doesn't look at me like I'm just another patient with Narcolepsy and Cataplexy; rather he sees me a new unique individual who is struggling with sleep inconsistency and muscle weakness, different from others in my own ways. He is great at explaining the conditions and medications and is very honest in answering any and all questions one might have. I've been seeing Dr. Ruso for about 5 years now and speak very highly of him as a sleep specialist and professional. I can really tell he truly cares about each one of his patients. I'd highly recommend Dr. Russo for anyone who reads this that might be struggling with sleep issues. read more

The staff is top-notch. The girls at the front are on it! From booking my appointment, appointment reminders, to being thorough with my prescription, follow-ups, among other things. I was referred here by my PCP office for cervical and other nerve related pain issues. Upon exiting my vehicle, I was a bit confused because I wasn't aware that they are in the "Sleep Tech" office. I was looking for a Neurologist, not a sleep doctor. Anyway, parking was a-plenty and convenient and google maps led me right the parking lot. I would say that this place lacks a little bit of "professionalism". I was confused as to who it was that was taking me in to check my vitals...because she didn't seem to be dressed in the "typical" medical office attire. Dress code non-existent aye? I'm okay with that. She was sweet enough so that's fine. Then, a man who was sitting in front of a cpu asking me questions while answering his cel phone several times was..... nice but...who was he??? I thought he was the Doctor! I was spewing to him as though he were, and not until I addressed him as "Dr. Russo" did I know differently. Confusion! Bottom line though, Dr. Russo and his staff are really good. Dr. Russo in particular, definitely took the time necessary, in fact went beyond to be sure that my issues were addressed. I like his style. I like him. If someone is going to help me find relief, I've a good idea that it may be him. Be advised that the place is set up with beds in the very large rooms. It's a sleep center; I was expecting a Doctors office so be prepared; you may have to resist the urge to lay on one of the beds and nap. read more

Dr. Russo was a breath of fresh air. He actually listened with a sympathetic ear, and was open to alternatives to drugs. He took his time with us, explained clearly, and was informative but not condescending. We left the office reassured there was light at the end of the tunnel. We genuinely liked him and would highly recommend him! read more

I am a Tactical Commander for a U.S. Embassy's security Response Team. I was responsible for ensuring the safety and security of top-level U.S. diplomats in a high risk environment. On January 4th, 2016 our base was attacked and a 5,000 pound vehicle born improvised explosive device was detonated outside the perimeter wall. The ensuing blast destroyed over 60% of the compound to include the building I was in. I was unconscious for quite some time and do not recall what happened prior to or shortly after the traumatic event. I was immediately identified as having suffered major head trauma and was flown out of the country to seek proper medical care in the United States. During the past year, I have had the privilege of being a patient of Dr. Michael Russo. Dr. Russo epitomizes what I have come to see as his amazing character and utter devotion to the patients in his care. His commitment to my welfare and the welfare of my family has had a major impact on my recovery. His exams have been extremely thorough and I have learned a great deal about the injury I sustained, the impact it has on me currently and will have in the future. He has access to technology in his practice, to include the Dense Array EEG, that was almost impossible to find anywhere else in the state. Dr. Russo has given great comfort to my loved ones through his ability to transform technical industry diagnoses into real life, digestible information that helps them understand what I am going through, and how best to help me. He takes his time with my appointments and addresses every concern with sincerity and the utmost professionalism. I am certain that without being under his care, I would not be doing as well as I am today. I have never experienced treatment under a caregiver who displays such a level of commitment and caring to others around them. Dr. Russo is a trusted and loyal individual to look to for comfort and I am glad he is in charge of my care. read more

I could have died because of Dr Russo's lack of knowledge re: Cerebral Thrombosis. He had me on a CPAP machine, and my PC was scratching his head as he looked at my sleep study....with no apnea. He needs to learn more about the human brain, before treating patients. Thankfully, I have found a new neurologist and I'm looking forward to a bright future. read more

Aloha All! My son got his first seizure at the age of one, and had been on anti-seizure medication until we met Dr. Russo. Thanks to the help of Dr. Russo's Dense Array EEG machine, Dr. Russo was able to properly diagnose my son as having the kind of seizures that do not require medication. That was the best day of my son's and my life, and he is now a healthy and happy middle schooler. The equipment that "the best medical facilities in Hawaii" have are in fact inadequate, and have done an injustice to my son's medical care for over ten years. Dr. Russo is the only neurologist in Hawaii who has a Dense Array EEG machine. He cares enough to treat his patients with only the most advanced equipment. If not for Dr. Russo, my son would be a different person and would still be debilitated by those brain-numbing anti-seizure medications. We will always sing praises to Dr. Russo and how he changed our lives! Mahalo and Aloha to you, Dr. Russo! read more

Dr. Russo diagnosed my severe sleep apnea in just two sessions; this was a truly "life saving" event for me as I was into depression, malaise, aches and pains, fatigue, etc, for many years. He is knowledgeable in so many medical fields, has a huge practice with many assisting professionals. I saw him in appts. in Hilo and also Kona. What a great referral from our primary health physician. I am now the owner of a CPAP breathing machine, purchased online, and calibrated by Dr. Russo, and in just a couple of days, back to normal after many, many years of health issues. See this doc asap! read more

I dated this guy while he was in medical school. He was the most humane, beautiful individual that I ever met. I am certain that if you want caring, compassionate, personable, knowledgeable medical care this is the doctor you should see. In this day and age when most of us feel like a number when we see our doctor, when we are shunned, even shammed for asking even the slightest questions I am certain that Dr. Michael Russo will always treat each and every patient with patience, individuality, integrity and only the highest care available in America today. read more

Dr. Russo is great but the office staff has major problems. I had to call and remind them to send a fax to my PCP to confirm my referral. Recently the doctor prescribed a medication for me, I had to call 3 times until,they sent it to my pharmacy. read more

I was referred to Dr Russo in 2015 and began seeing him since. I am a vet and so is he, so he understood a lot of things I was going thru. He was sensitive and attentive to my needs and listened to what I had to say. I had a bad back injury from deployment and he asked me why my PCP didn't schedule me for a MRI. So he scheduled me for my head and back mri. Very caring doctor. He has moved twice since then and had to restart over with his staff. After speaking to him recently about what happened, I don't blame him. His last staff, particularly one certain person really screwed him financially. His new front desk technician is on the ball and takes care of business promptly. He has helped me with my VA compensation process and been very helpful in other areas very important in my life. I appreciate caring doctors like him. All of his equipment is very precise and top notch diagnosing all my problems. I will continue seeing him and suggest him to others with similar problems. read more