This was hands down the worst experience I've ever had…read more My original appointment had to be rescheduled because they didn't have the right ultrasound tech. Frustrating, but I was understanding. When I returned for the rescheduled appointment, I was running late (my fault), but after trying to call three times to explain I was stuck in traffic, I was met with attitude. Not exactly the welcome you hope for when already stressed. The ultrasound itself was awful. This was my first ultrasound with this baby -- a huge, emotional moment -- and the tech made it miserable. Instead of showing me anything, she made me lie back and stare at the ceiling for nearly 10 minutes without a word. When I sat up, desperate just to glimpse the screen, she told me to lie down and stop. I explained how excited I was, hoping she'd show some warmth. She didn't. No reassurance, no kindness. I laid there crying -- twice -- and she still said nothing. It was heartbreaking. To make it worse, my husband wasn't allowed in because we had our daughter with us (who would've quietly sat on his lap). I understand policies, but this was an incredibly important family moment that deserved more compassion. Compared to my previous pregnancies, this experience was night and day. Other places tell you measurements, heartbeat details, and make it exciting. Here, I wasn't told anything until the very end -- just a quick glimpse of the baby's head, body, and legs. That was it. I didn't even get the information I went in for, to confirm how far along I was. If you have a choice, go somewhere else. I highly recommend LIV -- they are kind, allow children, and make expecting families feel truly cared for. That's what every mother-to-be deserves. In short: I expected a warm, special experience seeing my baby for the first time. Instead, I was ignored, dismissed, and left devastated with no information about my baby.

Everyone really nice, but I can't believe that they give us the results on CD... no one has…read moresomething to read those this days...

I had biopsies here last month. Dr G and his nurses were amazing! They explained the procedure,…read morevery professional and the dr explained every action and sound that I would hear. He made me feel comfortable and the kind nurse held my hand. He was so gentle, I didn't feel when I got numbed. Thank you so much Dr G and HRA staff for making what could have been an anxious procedure, not one at all.

Had Biopsies done at their Puuhonu Pl clinic and it was a bloodbath. I've NEVER had biopsies done…read morewhile also doing a mammogram so blood & blood mixed with saline solution (?) was squirting out all over the place after the marker clips were put in. Both of my breasts were bruised sooooo badly they were swollen for days and discolored for weeks.

I went there for a sharp pain beneath body of the sternum. Examined thoroughly by the physician…read moreassistant. It wasn't my heart but GERD. It was a big relief to find that out.

The physician's tone/delivery was very rude. I experienced her last year as well and it was the…read moresame. After a second visit with her, I wouldn't go back.

It was unfortunate that we needed to use the services of a hospital, however, from the time we…read moreentered the Hilo Benioff Medical Center emergency room and through a 7 day stay, all the medical staff were very professional and friendly. The health issue was diagnosed and treated immediately with surgery within a few hours of arrival. All the staff appeared to really enjoy their jobs and caring for patients.

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

Customer rep so kind, helpful and took the time to research issue I questioned...very…read moreknowledgeable. Mahalo and Aloha!!!

Absolutely top service from kind, courteous, and knowledgeable staff. I've gotten the help I…read moreneeded whenever I needed it. Kudos for their hours of business, open til 6, M-F. I can easily get help after I finish my workday, no need to use my lunch break to rush to and from HMSA or use my vacation hours!

outstanding personal care always ready to provide services…read moreand appointments are always on time and ready as scheduled highly recommend this location in Hilo

Kaiser is losing its customer care service by rushing their patients and not "listening" to their…read morelegitimate requests. I was recently seen by a Chow Hwang PA-C for a painful 3+cm cyst removal on my midback centered over my spine. Local anesthesia was done. I was cut open and prodded to drain that cyst. Packed with dressing. PA-C Chow states it's gonna hurt after so I'll give you a work slip for 2 days. I mentioned a few vicodins should cover that pain.. easy fix. I asked the PA-C if she could cover the wound with Tegaderm/opsite for more protection from outside elements. Her first response was, "We dont have that here in the clinic." WTH?!? Im a retired Kaiser RN for 22 years. I know the clinics carry it. I also had to make sure the PA-C ordered a Rocephin IM injection to prevent any infection at the spinal site. She seemed hesitant thinking the prior course of oral Bactrim would take care of any infection. I also requested narcotic pain meds for comfort when the lidocaine wears off. Remember I came in because of pain to the site. Medical Assistant Marcia was awesome. While doing the dressing change she was able to get a few Tegaderms to help protect the surgical incision. Chow Hwang PA-C the clinic STILL HAS THEM. Thank you Marcia MA. When I went to the pharmacy to pick up my meds there were no pain meds and was told that the provider has 2 more patients then will get back to you. 40min passed and still no reply. Went to the front desk and asked a friend to call the MA to find out what's taking so long and also needed my work slip. Was told the MD is not prescribing pain meds. WTHHH! Make me wait like a dumbass for nothing like my time is not worth anything. Definitely not patient oriented. What happened to Kaiser?

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!