Today obtaining an Inspection. The establishment is super clean and the temperature is awesome…read more They are uber honest, prompt and highly explanatory. The value of service is super honest and well worth it. They never have surprises with their cost and they stand firmly behind their work.

Good, honest people. I only needed an exhaust-hanger moved back into place and they showed me the…read moreissue and fixed it on the spot (I had run over the exit island at an HEB and was sure I had damaged something). They also verified there were no other exhaust issues-- checked the undercarriage and drove before and after repair to ensure no other issues. Sent me on my way in minutes for very little cost. I will be back for future services.

Mr. Tim is the most honest and fairest person/ Auto Shop owner I've met …read more. I needed help with a nissan sentra's many issues, at least I thought. Tim did a thorough inspection ,found answers to each problem and gave me a very competitive estimate on resolving every issue..Mr. Tim is now my only go to mechanic

Local family owned business. Fixed my oil change. Great hospitality and communication on what other…read moreissues he found. Price is estimated when asked. Help prevent sticker shock. Keep up the great work!

Can't tell if this is pricey or that's just the current market for repairs but I can say the…read morecustomer service is top tier. Very polite with great explanations, I've used them twice and will do so again.

i've never trusted an auto repair shop more. My family has been going here forever with all of our…read morecars. They're always quick, honest, respectful, and reliable. Will be literally making a drive all the way across the country soon and saving all my repairs for John's because I don't trust any other shop forreal thank you John's xoxo 4ever

Prompt full service! Professional attitude! Reasonable prices! Thank You Daniel! Highly Recommended!read more

I am stunned at what I just experienced. I went in for an oil change and I wanted to see if the…read morepower steering fluid was normal as the wheel has been harder to turn. After the technician completed the oil change and handed me my receipt, I asked how the power steering fluid looked. He said he hadn't checked. Then he had another technician look, and this man explained they couldn't access it and I had to go to mechanic. I asked why my printout reads that the power steering fluid was at "safe level" if they hadn't checked it. Then he along with another technician (I think his name was Korei) started become verbally aggressive with me telling me to get the hell out. Korei told me to "be a man" and check it myself. I highly recommend somewhere else to get your car serviced where you're berated.

Everything goes great! Very honest(even if the customer is mad) to needed repairs. I call that…read more"building a bill". Adding EVERYTHING under the sun onto your estimate. These guys have never done it to me. I'd also like to give a shout out to Troy and Reggie. They didn't properly click these things when they changed my daytime running lamps. I went the next day(yesterday). I told them it didn't look rightly on. In a whole 20 minutes I was there. I was out of there. Great service. Great manager. Great staff!

Troy Zenon was a very kind and nice he explained every…read moredetail of my repairs he is the kind of person that you would know you are getting the best service he has the best personality in other words he's people oriented.

JT normally assists me but Rolando helped me on my most recent visit. He was absolutely awesome. I…read morekeep returning to this location because of the customer service I receive here.

Came here for state inspection, was told to wait 5-10 minutes. After waiting 20 minutes, they said…read moretheir machines were broken. Total waste of time

I haven't been to a JIffy Lube in years, but after a recommendation from friends and comparing the…read morefeedback with the reviews, I decided to make this the site of a recent vehicle inspection. The wait was minimal, the customer service was excellent, and the overall process was smooth. Jordan was the first to assist me and noted that I can park my vehicle in the back and leaving the keys in the car. I went into their lobby area, where I was able to enjoy one of their refrigerated water bottles. The room is small and I managed to pass the time while working on my laptop. (#1) 10 minutes into the wait, my vehicle was ready. Michael was helpful in explainig the process to me and the total cost was $18.50. He provided the paperwork that I needed for proof and I was out of the door. The only reason I can't give them a 5 star? They left my car running outside of the garage unattended for at least several minutes while I was chatting with them in the office. Anyone could've walked up from the street and taken the vehicle. I'm feeling fortunate that it wasn't the case. ___________ (#1) No free WiFi that I could find.

We have come here for maybe 20 years for oil changes and everything has always been great…read more Something has CHANGED. Our last three experiences have been awful. (We no longer see the guys who worked there for years...these guys all seem new.) 1. In December, they did not reattach the underpanel and had to call us to come back so they could put it back on. 2. In December, I took my car for an inspection and they tried to tell me that my BRAND NEW wipers (we always change our own) wouldn't pass inspection unless we changed them out (by buying them there, of course LOL). We left and got the car inspected elsewhere. On my most recent oil change, they noted that my wipers are in "great shape." 3. I took my car to get the oil changed on Wednesday since I was going on a road trip. This morning, I discovered that YET AGAIN the underpanel was not attached properly. I'm sorry, but changing the oil on a vehicle is literally the most basic of processes and is the major reason for a place like Jiffy Lube to exist and if you can't do that properly and consistently... After decades of trusting this Jiffy Lube and recommending it to friends and family, we will not be going back because if they can't change the oil without an issue, Lord only knows what else they are messing up. Wanted to warn others as well...

Visited the 3404 Shepherd location today for the first time. I will have to say that Kevin and his…read moreentire staff appeared to go the extra mile to make certain my vehicle was taken care of. Kevin even tried to correct an issue that another mechanic elsewhere messed up but unfortunately I didn't have a new o-ring with me. I will honestly have to say this location was far more better than the location I go to closer to my home in New Caney. Truly appreciate Kevin and his team!

Don't go here as they will leave parts off your vehicle! Left a drain pan cover off my four runner!…read moreThey know from their cameras and said yes a technician did so but getting a fair customer compensation was like getting a root canal!!

Great service! Always bring my car here to get it fixed whenever there is a problem with it and it…read morealways comes out working better than before!

The team here has always provided amazing service and communication. I don't feel pressure to pay…read morefor more service, but they always let me know if additional concerns shows up and give me pricing as well. I don't have a performance car, so I was intimidated when I first came because I thought the price might be higher. However, they had competitive pricing, or even better than the dealership!

I needed to get an emissions inspection done in order to register my car after recently moving back…read moreto Texas. I initially went to a nearby mechanic shop called Take Five, but the line was quite long. After waiting about 10-15 minutes with no movement, I decided to look for another option in the area and found this Jiffy Lube. When I arrived, there were only a couple of cars in the bay, so the wait was minimal. As soon as I pulled in, I was greeted by a very friendly staff member who directed me into the bay and then showed me to the waiting area. The waiting area has chairs (no tables), and there is Wi-Fi available, which was a nice touch. The emissions test itself took about 15 minutes and costs $18.50. Another staff member checked me out, printed my receipt, let me know that everything passed, and even walked me out to my car. Everyone I interacted with was friendly and professional, and the service was quick and efficient. They also offer oil changes (synthetic costs $110+tax), which are a bit more expensive compared to deals you might find on Groupon. That said, if you need an emissions or inspection test done, I would definitely recommend this Jiffy Lube location for its speedy service and friendly staff.

Fairly good place. When I first came, I wasn't sure if I could just pull behind the building, so I…read moregot out and talked to one of the workers. He told me to wait and said he'd let me know when I could pull in. About three other cars pulled in after me, got in line. But he finally came back and got me & I was the first up.