We spend a lot of time looking and service was great. They helped us mix and match to fit our needs. Selection is large, which is one reason we were there so long. Delivery went well. It's expensive and I'm not sure it's worth the price, but we've made two very large purchases many years apart (two different houses with a move to California in the middle). Given we went back when we moved back to Cincinnati and needed furniture for our new house, I'd say we trust Havertys. read more

I have never left a bad review for a business before, but my recent experience certainly calls for one. I purchased a bed for a guest room in November. I loved that they came out and set up the bed for me. I didn't have anyone staying until March, when my 100 lb niece slept in it for the first time. On the forth night, the bed fell--the frame holding the slats came unglued from the side and crashed to the floor. Fortunately, no one was hurt. I dealt with customer service which was helpful in telling me to go select another bed, but there were no others close to that price point. I assumed I had selected a cheap, poor quality bed. I decided to buy my own supports and prop the frame up, and that's when I realized no center supports had ever been installed--no wonder the bed fell. Why would a company not properly install a bed, or, at the very least, inform me there was an issue?! The store was unable to offer an answer, so it was back to customer service. Center supports have been ordered, so we'll see how things go... read more

Don't waiste your time! The gliding swivel recliner is very comfortable and looks great in my room. But for $2000.00 I expected a chair that was free of defects. However we can not get a chair that is not damaged. 1st Chair delivered had a deep crease in the arm and down the front of the recliner. 2nd Chair . The delivery time was from 1 -3 per email and text. At 330 I called, recording said scheduled delivery between 1 and 3. Rep stated delivery is between 445 and 6. (Not per the recording or any correspondences.) Then i was told that she guesses they are running a bit behind. When they arrived after 6, I refused the delivery because it was worse than the first one. Deep creases on both arms, down the front and on the seat. 3rd chair was delivered with the same issue!! Refused again. Sales person hasn't followed up after she was told the first chair was bad. So completely disappointed. read more

Apparently, Havertys staff was not interested in helping or acknowledging my wife and I as we shopped. We'd come prepared to spend about $2500 on a new sectional, but the two sales persons who looked directly at us and elected not to come help us, think differently. No problem. We'll take our money elsewhere and be happy to let all all of our Black and white friends not to shop at Haverty's. Good riddance. #BLACKMONEYMATTERS read more

Please read our experience before shopping at Haverty's Furniture on Princeton Pike. My husband and I ordered a beautiful bedroom set in June 2021. Delivery of the furniture was originally scheduled for September of 2021... perfectly reasonable. However, we were told a week before delivery that not all of the pieces "made it on the boat" (from Vietnam), so despite Haverty's urging to make a partial delivery, we refused. Although the sales associate was very good about communicating with us, there were several subsequent cancellations and postponements of the delivery. We finally received the 6+ piece set in December of 2021. However, during install there was damage done to the headboard and the bed rails were broken. The headboard was deemed not reparable and a replacement was ordered, but no one ever came to look at it. Even though all the pieces were not functioning properly we still had to start paying in December. (My husband even filed a dispute for the charges, but that dispute was denied). DO NOT TAKE A PARTIAL ORDER OF FURNITURE! The headboard and the bed rails were finally replaced and the headboard was delivered in July of 2022. However, the headboard was missing a hinge and the door didn't slide. We had to wait until OCTOBER for them to come fix them! There were countless trips out for deliveries and service calls. (They even neglected to bring the hardware to mount the mirror on the dresser one time). Several of the scheduled appointments were canceled and one service call that was scheduled for 4pm did not occur - around 9pm we received a call that they would not be making it that day and that the employees were not allowed to work past 9. We requested financial compensation for the troubles from the beginning. In the Fall of 2021, Haverty's did refund the $300 delivery fee. We were told by the manager at the location on Princeton Pike (Cincinnati, OH) that they wanted to make sure we were satisfied before discussing compensation for all the issues we encountered. Just recently they granted us $300 off of our over $6000 cost... hardly enough to cover all of the days we had to take off of work and the two vacations we had to reschedule so that we could get our furniture. Don't buy here unless you want to wait over a year for your furniture, and then pay for furniture that isn't delivered in working condition. read more

Ordered a dining room table, 4 chairs and a bench in February. My husband and I adjusted our schedules to be home for delivery THREE times...each time they delivered poorly made and damaged furniture. Before the 3rd delivery was made, we called and asked if they would check the furniture to ensure it was in proper condition. Once again, it was not. We decided to get a refund on May 23rd. Larrisa was the sales associate we were dealing with, she told us "it was fine when it left the warehouse".....If the furniture they tried to deliver is their standard of quality, it should be yard sale priced. We finally got a refund and took our business, for not only dining room furniture but living room as well, elsewhere. read more

Haverty's was an impulse stop, an unexpected detour as we drove from either Furntiure Fair or Value City Furniture (I can't remember which) to Ashley Furniture. And I'm very happy we stopped, because I realized that my wife and I had been looking for a new dining room set in all the wrong places! Walking in, we already liked Haverty's more than the other stores we had looked at that day. Maybe it's just that we were looking for more contemporary furniture, but the pieces that we saw walking in immediately gave us hope that this wouldn't be a waste of time. We were greeted at the door by Ryan, who directed us to the dining room sets and told us he would check in with us occasionally. He struck a great balance between not hovering over us, and yet checking in frequently enough that we didn't have to wait long if we had a question. On average, the prices were a little higher compared to the sets at the stores we had previously visited. On average, we also liked the dining room sets at Haverty's much more. In fact, if you only compare the sets that we liked at Haverty's to the sets that we liked at those other, "value" stores, the sets at Haverty's were actually 30-50% *cheaper*! Right away, we found a pair of similar dining sets that we loved. The hardest part was trying to choose between the two tables: the rectangular, traditional-height table or its cool, square, countertop-height cousin. And this is where we learned about an awesome feature of Haverty's. Ryan told us that if we called the store within 3 days of receiving our dining set, they would exchange it (at no charge!) for the other set that we liked. So instead of agonizing over a decision at the store, trying to imagine how the two sets would look in our home, we could actually put one of the sets in our home and then decide! We opted to get the normal-height table, as it looked better with six dining chairs around it. Plus, we can keep folding chairs in our closet for those occasions when we need to seat more than six. Delivery was a standard $99, though Ryan was able to "save" us an additional $150 off our order total after talking to his manager. Normally I don't like those "let me talk to my manager" kind of savings, since they remind me of car dealerships, but since I was already happy with the initial price this was just a nice bonus. It was Saturday afternoon, and we were able to schedule delivery for the upcoming Wednesday. They called us on Monday with our four-hour delivery window, and on Tuesday they narrowed that window to two hours. Haverty's even sent us a link to a web page where we would track our delivery truck on delivery day. I didn't expect to write so much about a furniture store, but I can't think of an aspect of our Haverty's experience that wasn't positive. The next time we need to buy nice furniture, I know where we will look first. read more

I have bought most of my furniture from other Haverty's in the past and have always had a good experienced, but I was disappointed with my experience at this Haverty's. I custom-ordered a chair and three matching throw pillows to go along with the couch I already bought from Haverty's years ago. Because the material was custom, I was advised it would take 8-12 weeks. At 13 weeks I had yet to hear anything so I stopped by to see where my chair was. They advised me it wasn't due in for another two weeks because that was the date my salesperson had put on the order. Three weeks later I still hadn't heard anything, so I called again. I turned out my chair had arrived a week earlier but no one had bothered to call to let me know. When I finally received my items, there was an issue with both the chair and one of the pillows. The material on the chair had been stapled on at the bottom in such a way that staples were sticking out the side of the chair. The throw pillow had the material attached wrong around the edges and didn't match the other two. It looked like they had ran out of the material halfway around and had tried to cover it up using a piece of material that was in the opposite orientation. In the end, I did get the issues resolved, but was advised replacements would still take 8-12 weeks, which means I'm looking for at least six months to get the items I ordered. Very disappointing. Overall, I'm very upset with the overall lack of communication from my salesperson and with the quality of my custom-ordered furniture, which appears to have serious quality control issues. I still like Haverty's as a brand, but don't recommend this particular store or ordering furniture with custom material. read more

a little pricey but very good quality. they let me take my time and I got a great bedroom set. read more

UPDATE: 3 months total to get our chairs "fixed" and working and the service guy tells me that we will have to get them all re-leveled each time we move OR every time we want to move them around the table. I was given a $100 gift card good for purchases greater than $100 for my trouble. Unfortunately, I just can't ever see spending more money in the store. read more

Nice furniture ... if they'd deliver it. After waiting over a month, delivery day arrived. They were told to call before coming over, but never did. Got an email said they missed us on the delivery. I called the dispatcher, I was told the driver tried to call. This was the first lie, as my phone never rang. I checked Caller ID, and it showed nothing. Dispatcher said they'd come back by 5:15. At 5:16, I called dispatcher, and was told they were on their way. This was lie #2. I called at 6:30, and was told the driver took the furniture back to the warehouse, and went home. Nice. I called again and asked for a supervisor this time. She said she'd look into it and get back to me. I gave her my personal number to call me. I asked for a price adjustment or some other compensation for the lies. Three days later, I get an email to confirm delivery today (6/30/15). No phone call from Haverty's, so that was lie #3. They must have more customers than they need. Totally dysfunctional. I'd give zero stars, if that was an option. Once they have your money on the sale and it hits their bottom line, executing on their promises doesn't matter to them. And to show their disdain for their customers, when I filed this same report with them in the survey they asked me to complete, I got this message ... "We apologize for the inconvenience caused. Havertys strives daily to make our customer's experience second to none, in your case we failed and we are sincerely sorry. If you need further assistance, please contact us at 888-428-3789." I can feel their sincerity ... as they want ME to call THEM if I need further assistance. Most companies who receive negative feedback get on the phone to call their customer. Nothing they have is so special that it's worth dealing with them again. I've purchased several items from them over the years, but no more. Who can take the chance of needing 2 days off of work for a delivery? read more

So my sister decided that she was in need of a way to display her huge purse collection in her room, as her closet is getting too full to hold them all. We went to Haverty's in Tri-County to look at armories, shelving units, and basically anything else that might be made into a purse display holder. We found exactly what we were looking for with the help of a friendly sales lady who took us directly to the Bella Collection in the back of the store. There, we found a leaning shelving unit that fit the purse storage need perfectly. My sister thought it might be too big so we didn't buy it on that day but the sales lady was more than happy to print us the exact dimensions and to write down the prices of every piece in the collection (the leaning shelves were $199 but looked more expensive), in case my sister decided she needed additional furniture. Before we left the store the sales lady took us back to the Clearance room which is only supposed to be open on days of big sales. She told us that there was a big sale coming up and let us back into the sale room secretly so we could check out what items were going to be discounted. We found a cool palm-tree lamp that we called our mom about and I think she went back and got it on the first day of the sale. read more

I worked there as a temp the furniture is really cheap it all comes from Indonesia china india trust me some dressers have concrete blocks in the back behind the drawers so people think it is real wood don't shop there overpriced big lots furniture you are welcome read more

I purchased a king size beautiful ornate brown bed, along with a few accessories 2 rugs and some lovely rustic style horse picture frames. Love Havertys great quality furniture. Will be going back for my dining set real soon. After I get my balance down. Lol. Customer service was wonderful. Everyone is so nice. I will say that they are a little more expensive than the other furniture stores in the Tri-County area, however their furniture is one-of-a-kind. Very unique pieces. People ask me all the time where did I purchase my king size bed. If it was somewhere from Value City or Ashleys I'm pretty sure people would know. I don't like everything that someone else has, that's the reason why I love Havertys. Will go back to Havertys to decorate every room in my home. Also they have marked down items in the back of the store that are sooooo reasonbly priced marked down clearance. That's where I purchased my 2 rugs. Fabulous store. read more

We had the best experience with the people at Havertys. Great customer service and knowledgeable staff. Would highly recommend them! When the 3rd party insurance wouldn't cover damage, they worked with us to replace. read more

The only reason I am giving this store a 2 is because their sales team and store management are amazing. Their warehouse is disorganized at best and their finance company is the worst I have ever worked with. I give the store and their warehouse manager credit for fixing our two week long delivery ordeal and am very happy with my new furniture. Now I am dealing with incorrect information having been entered by the store when I gave them my financial information. When I call Synchrony Bank to fix this I spend 20 minutes of my life just trying to get a person on the phone only to get someone in India who is not helpful and does not understand English. They now want me to fax personal information to their call center that is located who knows where for them to rectify this mistake. As much as I love Haverty's products I will never shop here again. read more

While their furniture is of high quality, I had an absolutely horrible experience with their delivery service regarding scheduling. They were rude, inflexible, and not at all customer focused. It's the reason why I would never recommend shopping at this store. read more

I ordered and paid top dollar for a new couch and dresser with a mirror to be delivered to my daughter's new one bedroom apartment the week before she started her first job on her own in Cincinnati. The couch arrived without feet. Without the feet, the sleeper mattress hangs out and it rocks. The hardware for the mirror were not sent either so the mirror is sitting in her living room as well. This is a tiny apartment and there is no where to sit. It's like a dead elephant sitting in the middle of her living room. They say they cannot fix this until Saturday ( and we had to beg for this date, they were going to wait a week and she cannot take time off of her new job to accept delivery) because "the trucks are all loaded up". It is their mistake but they are putting her to the end of the line. Their sign says they give "White Glove Delivery" and they "inspect everything at the warehouse before loading" What a bunch of Lies!!! Her Wayfair book shelves arrived on time in better condition! read more

I have been furniture shopping for months and I can't decided what to get, but when I went into this store I swear I wanted everything! The customer service was out of this world. I was greeted as soon as I came in the store and I told them that I wanted to look around. A little later I was checked in on and told them what I was looking for and the salesman lead me and my husband around and showed everything that could imagine. I loved it! They were so friendly. I didn't buy anything that day because I am waiting until I move hopefully late this summer, he gave me so much information about all the things that I liked. I am going to buy from here for sure! Yes, some of the items were priced high, but to me I am willing to spend that money on a quality product and this was just that. We were sitting and laying on everything. We enjoyed ourselves! Can't wait to go back and make a purchase. read more

Let me start by saying that I wanted love Haverty's, I really did. Their furniture selection was excellent and with the help of one of their sales agents we quickly found a chair & ottoman, couch, china cabinet and several accessories that fit the look we were going for. Ordering and setting up financing was quick and easy, we left Haverty's happy and expecting our furniture in 8-10 weeks. That is where our good experience with Haverty's ended unfortunately. After 8 weeks we had not heard anything so figured it was just taking the longer timeframe, after 10 weeks, we still had none of our furniture so we decided to call and check in on it. The associate we spoke with told us that we should have been told it would arrive in 8-12 weeks instead of the 8-10 we were told and they told us it should be in within the next couple of weeks (end of May). Two weeks later, no furniture, so we called again and the customer service line representative told us that the couch should be in by the middle June and that she did not see an expected arrival date for our chair & ottoman, so she transferred me to the store where we purchased the furniture to look into it for us. Lo & behold, the store has our chair and ottoman as well as our china cabinet and has for over a week. They never called to tell us that they were in! They told us the same timeframe that the other representative gave us for the couch and agreed to deliver the Chair, Ottoman and China Cabinet. Delivery day for the pieces that were in arrived and the china cabinet doors are crooked, the delivery men tried to adjust them, realizing they couldn't fix them they told me a service representative would call me within 24 hours to set up a service appointment and left, the call of course never came and I had to make another call to the store to get that taken care of. The middle of June came and went and still no furniture so, another call to the store and we were told that the couch should be ready for delivery by the end of the month, frustrated we said okay and hung up with the employee. A little while later the sales representative that sold us the furniture calls me and says that she is sorry for the delay and that the couch should be delivered the next week and that they would be refunding our delivery fee (okay, great!). Well, the next week came and no couch, the end of June came and no couch. I called again this past week (first week of July) and the gentleman that I talked to said he did not currently have a delivery estimate from the manufacturer and that he would call them and then call me right back. When he called me back he proceeded to tell me that he could not get ahold of the manufacturer and that there was nothing he could do for me at this time. No apology, no real attempt to fix the situation, just I can't help you...bye. It has been 4 months...4 MONTHS...since we ordered our furniture and not only do we still not have a couch, we currently have no estimate as to when it will arrive. Haverty's has missed not 1 but 5 arrival estimates. We have been repeatedly lied to and often treated like our calls are a nuisance to them. While they do have lovely furniture at reasonable prices that does not mean a thing if it never gets delivered. The situation would not be as bad if Haverty's actually communicated with their customers. I would not recommend this company to anyone and if I could, I would give them zero stars. read more

I'm writing this review because I feel people should be told the truth. I bought a table from Haverty's in Tallahassee, FL just a little over a year ago. I was told by a salesman that guardsman was much improved from what it had been. For instance he said you can just call instead of having to send in papers and all of that. I told him I move a lot and was worried if things where damage that it wouldn't be covered. No worries with this plan EVERYTHING IS COVERED. And if I had any problems call the store. I believed him. Now that I made a claim what do think I was told? Yep, it's not covered. I called Haverty's three times and was put to voicemail. I left a message that I was going to come to the store. Within two minutes I was called back by Amy who said she was on the other line? I'm waiting on a call back from store manager tomorrow. I will update this tomorrow to let everyone know what happened. I'm asking that Haverty's exchange the table for a new one or fix it correctly. I will be putting pictures up soon. I hope this is useful. If they do make it right, I'll edit and give them more stars. read more